2/5 Stacey R. 7 months ago on Google • 14 reviews
I’m
reviewing
to
communicate
the
last
two
experiences
I’ve
had
at
Pulse
in
August
2023.
I
emailed
the
gym
and
Liz
replied
with
a
less
than
caring
response
of
“we
hope
to
see
you
soon”
without
acknowledging
my
concerns
or
care
for
the
poor
experiences
I
had.
Liz
was
also
the
point
of
contact
while
I
was
in
the
building
both
times
in
learning
that
the
classes
were
canceled
without
notice.
On
8.16
I
had
a
reserved
class
for
Pilates
Reformer
for
7pm.
I
was
notified
at
the
time
of
my
arrival
(6:45pm)
that
the
class
was
cancelled
as
I
was
the
only
person
who
had
booked
the
class.
I
did
not
receive
a
text.
The
email
that
I
then
found
in
my
inbox
was
time
stamped
for
6:40pm.
That’s
5
minutes
prior
to
the
time
of
check
in
of
the
class.
I
was
helped
in
rebooking
for
another
class
at
the
desk
and
while
I
was
disappointed,
I
had
accepted
the
cancellation
as
a
lack
of
communication
and
was
hopeful
for
a
better
outcome
in
the
future.
Although
the
instructor
was
already
in
the
building
finishing
class
with
a
group
prior
to
my
reserved
class
-
this
could’ve
been
an
opportunity
to
connect
with
me
personally
or
provide
me
with
an
exceptional
experience
of
1:1
work,
while
not
expected
it
would’ve
really
left
a
stellar
impression.
I
had
signed
up
for
the
trial
member
(unsure
what
it’s
called)
and
this
would’ve
been
my
5th
and
final
class.
I
was
considering
becoming
an
ongoing
monthly
member
as
the
location
is
near
my
business
in
Ferndale
and
home.
On
August
28th,
I
arrived
at
7:00pm
for
my
7:15
Pilates
class
(that
I
had
booked
with
the
help
of
the
desk
staff
at
the
last
time
when
my
previous
class
was
canceled
on
me)
and
was
greeted
at
the
desk
by
the
same
person
who
had
stepped
in
to
help
me
about
10
days
ago.
She
said
the
class
was
canceled
for
some
reason
(the
instructors
work
hours
or
a
conflict)
but
then
shared
it
was
because
I
was
1
of
2
people
who
had
reserved
and
the
gyms
policy
is
to
cancel.
I
did
not
receive
an
email,
call
or
text
to
communicate
the
situation.
I
expressed
my
disappointment
and
legitimate
concerns
that
while
the
gym
would
penalize
me
if
I
canceled
with
5
minutes
notice
(or
no
notice
as
in
my
case
tonight),
there
is
little
recourse
for
me,
the
guest,
in
the
event
of
a
cancellation.
My
email
address
and
number
are
correct
in
the
profile
on
MINDBODY.
While
I
may
not
have
been
opted
into
texts
prior
to
8.16
I
am
currently
and
still
did
not
receive
a
text.
This
was
an
opportunity
to
build
a
relationship
with
a
new
member
and
I
feel
it’s
important
to
share
my
thoughts
and
experience
because
I
know
how
important
honest
client
engagement
and
feedback
are
to
independent
businesses
building
their
reputations
in
communities.
I’m
disappointed
and
frustrated.
When
I
emailed,
Liz,
who
read
my
email
replied
with
very
little
regard
and
said
something
to
the
effect
that,
“we
hope
to
see
you
soon”
without
acknowledging
the
two
separate
incidents
where
I
didn’t
receive
the
services
I
paid
for.
I
was
hopeful
to
enjoy
this
gym
with
its
location
and
flexible
class
times
but
if
the
classes
I
want
are
canceled
regularly
it
doesn’t
really
meet
the
needs
I
have.
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