1/5 cailin c. 6 years ago on Google
I
am
a
regular
at
Cafe
Nini.
I
visited
about
a
week
ago
and
was
very
disappointed
with
the
service
and
the
servers.
I
had
a
reservation
for
8:30,
now
I
realize
that
occasionally
tables
do
not
clear
on
time
thus
your
reservation
gets
pushed
back
10-15
minutes.
This
was
not
the
case.
First
of
all,
upon
arriving
at
Cafe
Nini
my
party
and
I
were
passed
by
the
wait
staff
5
times
before
I
had
to
initiate
a
conversation
with
one
of
them
to
tell
them
we
were
here
for
a
reservation.
I
understand
they
were
busy
but
walk
by
patrons
as
though
they
don't
exist
is
a
big
no
no
for
me,
at
least
say
hi
and
we
will
be
with
you
in
a
minute.
After
being
told
our
table
was
not
ready
we
patiently
waited.
When
seats
cleared
at
the
bar
we
sat
and
ordered
a
drink.
40
minutes
after
our
table
was
supposed
to
be
ready
and
having
had
no
additional
contact
with
wait
staff
we
decided
to
eat
at
the
bar,
obviously
not
our
first
choice.
If
the
seats
at
the
bar
had
not
been
available
we
would
have
left
and
gone
to
another
establishment.
After
the
meal
we
asked
politely
what
the
typical
response
is
when
a
group
is
waiting
40
minutes
for
a
table,
generally
in
my
experience
the
restaurant
is
overly
apologetic,
not
the
case
here.
We
were
initially
told
the
manager
would
come
and
talk
to
us,
when
15
minutes
had
passed
we
asked
if
the
manager
was
coming.
We
waited
another
10
minutes
and
then
asked
the
bar
tender,
we
were
then
told
there
was
no
manager
as
the
manager
had
quit
the
week
prior.
So
why
is
the
wait
staff
telling
us
the
manager
is
coming
when
there
is
no
manager.
The
bartender
then
asked
what
was
wrong
and
we
relayed
our
evening
and
the
frustration
behind
the
fact
that
there
seemed
to
be
no
process
or
procedure
for
guests
that
have
to
wait
for,
what
in
my
mind
was
an
extremely
unreasonable,
amount
of
time.
Generally
speaking,
in
order
to
please
patrons,
a
restaurant
will
offer
to
comp
a
drink
or
a
dessert.
The
bartender
then
got
very
rude
and
dismissive.
To
top
off
the
evening
a
member
of
the
wait
staff
came
over
and
asked
what
the
problem
was,
very
rudely.
We
were
then
told
and
I
quote
"we
can't
possibly
give
free
drinks
or
desserts
to
any
group
who
has
to
wait
for
a
table,
we
would
go
broke".
We
then
had
to
wait
10
minutes
for
our
check
which
was
thrown
on
the
bar
with
a
here.
I
am
hoping
the
rudeness
and
lack
of
concern
over
guest
experience
is
something
that
will
go
away
when
a
new
manager
is
hired.
I
can
honestly
say
that
almost
a
week
later
it
still
bugs
me
and
it
will
be
a
very
long
time
before
I
head
back
to
Cafe
Nini
or
recommend
it
to
anyone
I
know.
Just
for
reference
I
would
in
the
customer
service
industry
and
if
I
treated
anyone
the
way
I
was
treated
I
would
be
in
serious
trouble.