1/5 Gayatri F. 11 months ago on Google
I
visited
this
hospital
today
morning,
20th
May
for
a
minor
procedure
for
my
daughter.
I
am
appalled
that
with
an
infrastructure
so
large,
the
hospital
lacks
empathy,
accountability
as
well
as
basic
ethics
in
humanity.
I
was
mostly
waiting
at
OPD33
and
I
observed
that
the
waiting
zones
across
the
entire
floor
has
no
ventilation
nor
is
enabled
with
ceiling/pedestal
fans
or
air
conditioners.
The
minor
Surgery
room
didn't
have
the
standard
sterile
dressing
packs/kits
and
the
medic
staff
had
to
scramble
to
get
plaster
to
dress
the
open
surgical
scar.
My
experience
with
the
Pharmacy
on
the
OPD
floor
was
beyond
pathetic.
The
two
young
ladies
behind
the
counter
here
definitely
need
training
in
etiquettes
and
basic
customer
engagement.
In
my
two
visits
to
the
pharmacy,
I
was
handed
two
throat
soothers
instead
of
₹6/-
in
change.
I
queried
if
I
could
pay
for
something
with
these
"hard-boiled
candies";
to
which
one
of
the
ladies
very
rudely
told
me
that
there
is
no
exchange
or
return
and
asked
me
to
read
the
poster
on
the
glass
pane.
I
had
to
go
around
the
entire
floor
twice
to
get
₹18/-
exact
as
my
bill
value
totalled
to
₹278/-
and
she
didn't
have
₹2/-
as
change
to
give
me.
I
told
her
that
here
the
business
front
was
the
hospital
and
as
a
customer,
I
expect
them
to
have
some
petty
change
to
tender.
Anyways,
I
returned
to
the
pharmacy
and
paid
₹280/-
to
the
lady.
She
then
fetched
₹5/-
from
her
personal
cash
and
flung
it
on
the
counter
for
me
to
take
with
me
!
This
behaviour
is
absolutely
unacceptable
and
definitely
calls
for
a
sitting
down
with
the
mentioned
staff
member.
I
subsequently
met
Mr
Brijesh
and
updated
him
of
the
ordeal
I
faced.
As
we
were
exiting
the
floor,
I
was
met
by
a
lady
who
wanted
a
feedback
form
completed
and
but
obviously
I
rated
them"Poor"
across
all
parameters.
She
asked
me
to
meet
Ms
Swati
and
I
insisted
that
I
was
already
delayed
for
my
next
appointment
at
Whitefield
and
that
she
should
take
a
download
from
Mr
Brijesh.
The
lady
handed
the
form
to
Ms
Swati
and
I
informed
her
that
I
have
rated
the
hospital
"Poor"
and
all
she
had
to
say
was
a
very
abrupt
and
careless
"okay,
thank
you"!
I
have
served
as
Head
of
Administration
and
Corporate
Services
across
varied
industries
and
have
been
with
the
British
government
and
have
a
humble
35+
years
of
experience
to
my
credit.
What
your
management
requires
is
a
strong
Corporate
Services
leader,
who
invests
in
people
and
staff
learning
because
this
is
a
major
lack
in
your
hospital/
Institution.
I
hope,
if
there
is
an
able
leadership
at
Akash,
my
feedback
will
be
taken
up
and
the
relevant
changes
will
be
adopted.
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