HUAWEI Customer Service Center - Bashundhara City image

HUAWEI Customer Service Center - Bashundhara City

Mobile phone repair shop

👍👍 I previously bought Y6 II it was really awesome mobile I get in my life. I am very positive about Huawei products because they have good service center and good quality mobile all the time. Service is pretty fast and quick so I am very happy to use their product. I get relax when I goes to their ser... People often mention service, good, time, phone, center, customer, huawei,


Address

Shop: 19-22, Block-B, Level-3, Bashundhara City Shopping Complex Panthapath, Dhaka-1205, Dhaka 1215, Bangladesh

Website

consumer.huawei.com

Contact

+880 1313-002600

Rating on Google Maps

4.20 (567 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 12:30 to 7:30 PM
  • Thursday: 10:30 AM to 7:30 PM
  • Friday: 10:30 AM to 7:30 PM
  • Saturday: 10:30 AM to 7:30 PM
  • Sunday: 10:30 AM to 7:30 PM
  • Monday: 10:30 AM to 7:30 PM
  • Tuesday: Closed

Featured Reviews


Frequently mentioned in reviews: service (26) good (15) time (8) phone (8) center (7) customer (7) huawei (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Salahuddin A. 5 years ago on Google • 121 reviews
    I previously bought Y6 II it was really awesome mobile I get in my life. I am very positive about Huawei products because they have good service center and good quality mobile all the time. Service is pretty fast and quick so I am very happy to use their product. I get relax when I goes to their service center as I believe that they will keep the service better in future too.
    4 people found this review helpful 👍

  • 5/5 Sazid R. 6 years ago on Google • 97 reviews
    The service center is very well-organized, and there is good sitting space for waiting. The staffs are very friendly and prompt. They also provide priority services to the customers who use the flagship models.
    2 people found this review helpful 👍

  • 5/5 Zobaer A. 7 months ago on Google • 136 reviews
    Good service by Huawei service center. I always suggest to service your products from the authorized service center.
    1 person found this review helpful 👍

  • 5/5 MD. Munim Bin S. 2 years ago on Google • 111 reviews
    They provide good service. The staffs there are well mannered. If you know what you'll need (like a parts replacement), you can call them beforehand and know the price from the call. This will help you go prepared.
    1 person found this review helpful 👍

  • 1/5 Sheikh Md Mustainur R. 2 months ago on Google • 218 reviews New
    They are permanently closed. but the mobile was quite good service. Nice features, strong quality . They should come back with new technologies and innovation..

  • 5/5 Md.Ruhul Amin (. 1 year ago on Google • 211 reviews
    Best place for HUAWEI device servicing and parts replacements. They are very helpful, skilled and provide very good quality of services. They gives solution within one hour.

  • 5/5 Informa B. 4 years ago on Google • 161 reviews
    This place is simple but nice ... Service is better and behavior is so good ..

  • 5/5 Sohel a. 2 years ago on Google
    Their service is very good. Uses well with customers.
    1 person found this review helpful 👍

  • 1/5 Nayan M. 1 year ago on Google
    Price was very very high. Services are not good. I changed my phone's battery before 7 months but now my phone is not switch on.
    1 person found this review helpful 👍

  • 2/5 Md R. 1 year ago on Google
    All services so expensive. And there policy not customer friendly
    1 person found this review helpful 👍

  • 4/5 Nadimul Haque C. 4 years ago on Google • 49 reviews
    Very good service center for huawei mobile phone.. My huawei p30lite display shows a black line shadow.. They change this display within my warranty period.. Customer service peoples are also give me well behavior.. Overall nice service... But they took so many time.. Need to mitigate this.. I know this kind of service take some many time to fix it perfectly.. I think if they reqruit more engineers this service time may reduce..

  • 5/5 A H M D. 3 months ago on Google • 34 reviews New
    Special service, great time!

  • 4/5 Sadrul H. 2 years ago on Google
    There is traffic jam. But car parking facilities seem convenient

  • 5/5 Kazi H. 2 years ago on Google
    Good customer service. Most importantly they suggest some options. We don't need to digest what they imposed like others do.

  • 3/5 avik s. 2 years ago on Google
    Good location & service, but they don't have any parts and price is 3-4 times higher just like customer care centres of other brands. Had a bad experience.

  • 5/5 Azim A. 9 months ago on Google
    Best experience I ever seen

  • 5/5 anowar h. 9 months ago on Google
    I am interested

  • 1/5 Ahsan S. 1 year ago on Google
    The customer care point was not good enough over phone. They always make a delay over phone.

  • 1/5 Hasib's S. 1 year ago on Google
    Customer service Executive are not Helpful, and Service charge is high.

  • 5/5 Nahid B. 1 year ago on Google
    Costly but time convenient with very good service officers

  • 5/5 Al M. 1 year ago on Google
    Theyre service is very good and appreciative

  • 5/5 Shafkwat H. 2 years ago on Google
    good and authentic service. i replaced my display , they took 2 hrs only.

  • 5/5 Alamin H. 2 years ago on Google
    Their service and behaviour first class, it’s a big & Super shopping mall!

  • 5/5 engr m. 2 years ago on Google
    Faithful and works very well

  • 1/5 Md Musaddik H. 2 years ago on Google
    No spare availability, thet just make you fragile

  • 5/5 Asif H. 2 years ago on Google
    Fast service given by them. Service time 10 a.m. to 5 p.m. But you have to submit for your service within 3 p.m. as there are a lot of customers to get their services.

  • 1/5 Nafisa Tabassum M. 1 year ago on Google • 2 reviews
    I have been using huawei since 2016 and there were several times when i changed my phone model. I never think of buying another company’s phone other than huawei because this phone has everything that one needs in my opinion. This customer care center was very friendly till 2021. The last huawei phone i bought was y9 prime and it recently had an issue regarding pop up camera, i asked them to check what the problems are but their behaviour and approaches were not good enough or friendly like before. Instead of checking where and what the problem happened with my front pop up camera, they just directly told me to change my mother board along with a high price. If this continues, i dont know if i can trust this place in future anymore. This is the only place I and two of my friends trust because we used to love their services. But I really don’t get it how it changed and why it changed. I hope the executives can at least be customer friendly instead of giving customer’s a "you are a burden for us" vibe. I truly, truly wish to be with huawei for a long long time. I hope things to get better.. Thanks if you've read to this far.
    1 person found this review helpful 👍


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