Orange image

Orange

Cell phone store Telephone company

😠 Insulting seller, who represents a company that carries a certain weight in the operator community. Is it pitiful? Instead of orange, I fired this scumbag at the cash register who allows himself to talk to customers any way he wants. Yes, I'm talking about the black guy as he hides his identity so a... People often mention service, Orange, shop,


Address

Rue Neuve 123, 1000 Bruxelles, Belgium

Website

shops.orange.be

Rating on Google Maps

3.20 (209 reviews)

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Working Hours

  • Saturday: 10 AM to 7:30 PM
  • Sunday: Closed
  • Monday: 10 AM to 7 PM
  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM
  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: service (12) Orange (10) shop (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Squall H. 2 months ago on Google • 9 reviews New
    Insulting seller, who represents a company that carries a certain weight in the operator community. Is it pitiful? Instead of orange, I fired this scumbag at the cash register who allows himself to talk to customers any way he wants. Yes, I'm talking about the black guy as he hides his identity so as not to have to suffer the consequences of his actions, like the pitiful individual that he is.
    5 people found this review helpful 👍

  • 1/5 Robin L. 2 months ago on Google • 5 reviews New
    Pitiful seller who should not be allowed to represent this great group. He looked down on a friend, openly mocking him and being insulting for a simple question instead of answering him correctly. I was deeply outraged to see such behavior.
    4 people found this review helpful 👍

  • 4/5 heron c. 5 months ago on Google • 464 reviews
    Orange shop for Internet and communications

  • 1/5 Mai S. 6 years ago on Google
    Never use this company. They have the worst service and worst customer service. I am a tourist and they deal like S*** with me. They closed my sim and they don't know why and they ask me to buy know one!!!!! This is the most stupid company that I ever dealt with. Not worth even one star.
    2 people found this review helpful 👍

  • 1/5 Julian F. 1 year ago on Google • 201 reviews
    Horrible waiting times, horrible data plan options. Bad organisation in general, poorly managed.

  • 1/5 Sebat A. 2 months ago on Google • 11 reviews New
    All employees of the Orange operator in central Brussels have no connection with visitors to their store. A gentleman asked me a question, do I know the price of a black employee's iPhone? Reserved telephones. I was shocked by their attitude City 2
    1 person found this review helpful 👍

  • 1/5 Versailles V. 6 months ago on Google • 5 reviews
    Giving you one star is already too much. You are a mobile operator. But you don't have a phone line available. You are unreachable. Forced to come to you to find someone incompetent behind a desk, playing with a pen.
    1 person found this review helpful 👍

  • 1/5 Mallory M. 5 months ago on Google • 85 reviews
    I love it when you walk into a store and honestly feel like you're not welcome... I came to be a new client, I turned around when the first advisor told me he was busy and sent to his colleague who totally blew him off when I said hello. Then the response of XXL nonchalance. . . .

  • 5/5 Carlos P. 3 months ago on Google • 69 reviews New
    I visited this place located in the City 2 shopping center... I had super service... the best thing is that there is a person who, although we communicated in French, we did everything in my native language, which is Spanish... so the explanations of the The operation of my new mobile phone and the type of contract were very clear to me... I could say that for my part I invite you to visit this store.

  • 5/5 David Y. 2 years ago on Google • 60 reviews
    I was there buying prepaid SIM card as a traveler. The staff was very helpful and service was quick.

  • 4/5 Paul G. 7 months ago on Google • 34 reviews
    Service correct

  • 1/5 C H. 9 months ago on Google • 24 reviews
    Not interested to serve prepaid customers

  • 1/5 E S. 1 year ago on Google • 20 reviews
    Rude staff. They closed shop at 18:26 and when I told them it’s 4 more minutes of paid work time to service customers they started insulting me.

  • 1/5 Rohit P. 1 year ago on Google • 10 reviews
    Came here to activate my Orange Travel Sim card. The attendant told me he is busy with his work on his computer and won’t be able to help me to activate the sim card. So rude. Not recommended at all

  • 1/5 Noemie F. 4 months ago on Google • 8 reviews
    More than 50 minutes of transfer throughout the service, no one wants to help me because the wifi installation in my home was not done correctly

  • 1/5 Mdeen S. 1 year ago on Google • 7 reviews
    Really impatient and rude attendant (not a lot of customers in the store at the time). Before I could even finish my question he jumps to answer a response totally on related. He assumed I am there to buy a phone and I was trying to get more clarification He interjected like 3 times and just said “we do not have an iPhone” I suggest that he improves his listening skills to better help customers.

  • 2/5 Haslet V. 7 months ago on Google • 6 reviews
    Useless customer service. I came back from the UK after 6years and needed a new phone number I choose the Go Instense with Orange but it has been over 4 days now that I try to activate my number. It is SUCH a handicap because I called the customer services they told me to go in the shop to get the qr code required to get an e sim and when I went to the shop they told me that my request isn't shown yet? Why don't you guys tell me this before and blindly let me waste my time to reach all the way to your shop?? Funny enough that physical sim card, which i didn't ask for, came through but my "email" with my e sim still haven't reached ? I believe that when yall discounted your prices yall discounted your quality of service too because it feels damn cheap.

  • 5/5 MUHAMMAD I. 10 months ago on Google • 3 reviews
    Wonderful place nice and helpful staff I am very satisfied with services of orange telecom

  • 5/5 Louis E. 2 years ago on Google
    top top le vendeur Christophe top top service impeccable

  • 1/5 Mira M. 1 year ago on Google
    (Translated by Google) Deplorable service, the woman with black hair is very unfriendly and not nice, she doesn't even move from her place and she looks in a strange way and she doesn't even make an effort to help you, she knows nothing! It is better to call because I have the impression that they are nicer. (Original) Service déplorable, la femme avec de cheveux noir est très antipathique et pas gentil elle bouge même pas de sa place et elle regarde d'une manière bizarre et elle fait même pas d'efforts pour vous aider elle connaît rien! Il est mieux téléphoner car j'ai l'impression qu'ils sont plus gentils.

  • 3/5 Linda S. 2 years ago on Google
    (Translated by Google) Personally, I don't like the shop. You are waiting at a sloppy line, you wonder why because the employee has no customer. I just left. (Original) Persoonlijk vind ik de shop niet sympa. Je staat te wachten aan een slordige streep, je vraagt je af waarom want de medewerker heeft geen klant. Ik ben er gewoon vertrokken.

  • 1/5 DINOTTI B. 2 years ago on Google
    (Translated by Google) Worst experience ever at Orange, I don't know what happened lately: - Customer service very difficult to reach - Barely intelligible Dutch - We have 2 number sia not available for 20 days and Orange just fills in customer file, every time extra explanation and they call but nothing.. We are considering moving all numbers (about 15 numbers) to another provider and not paying the bills… Such a select service at Orange… File number 54756549 (Original) Ergste ervaring ooit bij Orange, ik weet niet wat er gebeurd te laatste tijd: - Klantendienst zeer moeilijk bereikbaar - Amper verstaanbaare Nederlands - Wij hebben 2 nummer sia al 20 dagen niet bereikbaar zijn en Orange vult maar bij in klantenfiche, elke keer extra uitleg en gaan ze bellen maar niks.. Wij zijn aan het overwegen om met alle nummers (ongeveer 15 nummers) naar andere provider te stappen en de facturen niet te betalen… Zo een slecte dienstverlening bij Orange… Dossiernummer 54756549

  • 5/5 Lili De G. 5 years ago on Google
    Friendly!

  • 2/5 big t. 4 years ago on Google
    Out of stock

  • 5/5 Yaser S. 4 years ago on Google
    Good

  • 5/5 ibrahim d. 3 years ago on Google
    Hi there!

  • 1/5 Pacurar A. 2 years ago on Google
    Teriible .. just terrible

  • 1/5 C A. 3 months ago on Google • 1 review New
    Totally rude seller, who does anything.
    1 person found this review helpful 👍


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