Featured Reviews


Frequently mentioned in reviews: hotel (11) towels (9) service (8)
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  • 5/5 maram s. 5 years ago on Google • 18 reviews
    I stayed there for two weeks and it was a magical experience. The garden, the view, the area, it was all enchanting. This hotel makes you feel like you are in a lost garden. It’s built with class. The service was great and the breakfast was very nice. Would absolutely stay there again.
    3 people found this review helpful 👍

  • 4/5 Farah F. 5 years ago on Google
    5 star hotel with a Guinness world record for the biggest ans most expensive suite. Room was nice, with all the amenities you can ask for. Breakfast is served till 11 and is rich. Pool is very beautiful. Staff are nice and professional. Nice stay
    3 people found this review helpful 👍

  • 4/5 Marcella Najem S. 4 years ago on Google • 188 reviews
    It was a one day quick visit. The place is very chic and upscale, but it's not my taste in terms of deco and furniture. Staff are courteous.The food was good, and the view was lovely, but it was a bit foggy and cloudy. It's very peaceful though. If you don't prefer to stay in the city, check it out.
    1 person found this review helpful 👍

  • 5/5 Andrew H. 2 years ago on Google
    Truly a 5 star hotel i used to work there as a waiter and room service. Got the chance to visit the hole hotel and spa and do a tour inside. Best place to refresh from a busy life.
    2 people found this review helpful 👍

  • 5/5 Sara R. 2 years ago on Google
    "A wedding dress is both intimate and personal for a woman it must reflect the personality and style of the BRIDE" and that is found only at Esposa !! They have the best customer care , very professional and accurate , lovely staff and range price was acceptable !! Thank you for making my dream come true ❤
    1 person found this review helpful 👍

  • 4/5 Rasha R. 4 years ago on Google
    The views were amazing. The hotel is very big with many common spaces for seating a bit too much furniture. The rooms are nicely decorated but outdated. The bathrooms are not very functional with no towel bars and no water spray for toilet and bathtub too high all in a small space. They definitely had a towel problem!! Not enough towels and no hand or face towels even the 2 bath towels we would get were old grayed and ripped. The breakfast was ok but one morning they had a wedding the night before so it was crowded, there was no food left and everyone complaining. The egg chef went missing. They had 2 waiters running mad trying to bring coffee and tea. After realizing how hard it was for the waiters we decided to wAit before we requested our coffee. After no food and not enough waiters and us waiting an hour I finally asked for a coffee at 11:05 in which the waiter replied sorry we close at 11. There was no manager in the restaurant when we asked they said he’s running late. So needless to say customer service was not good. The pool had no towels you have to go to another floor to get them. The locker rooms as well had no towels!!! Where the showers are there were no towels. Very poor quality needs much improvement in service. seems to be a wedding venue and not much more.
    1 person found this review helpful 👍

  • 3/5 Rita 4 years ago on Google
    I went during September 2019 and stayed in the residence section. Let me start off by saying that this hotel is absolutely beautiful but needs A LOT of maintenance. They’re not taking care of it. Curtains are broken and not properly placed, towels smell bad, service is slow, they charged us 7$ for a cup of Nescafe (low quality coffee) and elevators in the lobby have a toxic “paint” smell. This hotel needs a lot of work.

  • 3/5 Suha A. 4 years ago on Google
    We stayed in the deluxe rooms. The view of the mountains and room size is amazing. Location is in good. However, the level of cleanliness, general customer service was very disappointing. The towels are run down and old. Jakozi tub with rusty edges. We had to wait over 1 hour to recieve pool towels. Several attempts are needed before they answer our phone calls

  • 3/5 Todd T. 6 years ago on Google
    This is a beautiful hotel in a gorgeous setting, but the service leaves you constantly wondering is this really a Luxury Collection Hotel? The people are always friendly but they're just not always at hand. My room had a boarded up window in the bathroom that just seems so ghetto for this level of hotel. The valet is sometimes available and sometimes not. The in room coffee was never replenished without asking. Turn down service occurred inconsistently. Busses arrive at 9:30 every night and 7:30 every morning creating a lot of noise and exhaust drifting in if you have the windows open. The buffet breakfast is delicious with a huge variety of local and international dishes. The views are astounding.

  • 5/5 Sewar 1 year ago on Google • 15 reviews
    I went there in 2017 and 2019, it was the best experience I'd say. So beautiful and magical. I wanna go there again this summer, I miss this place, and it's the best. The staff are very nice and professional, the Cleanliness is good too. And everything in general, deserves a 10!!

  • 3/5 Rudy F. 6 years ago on Google
    Very fancy 5 stars hotel, the interior is full of antique furniture and spacious hallways. Rooms are nice and the pool is great. Now the downsides : The hotel is basically not taken care of at all, so it's almost always empty. No one goes there, so to compensate the low revenue, the working staff is very unprofessional and lazy. Indoor restaurants allow smoking , so coming out we smelled like smoke.


Call +961 4 868 888 Open on Google Maps

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