5/5 Armie C. 7 months ago on Google
We
had
the
most
delightful
experience
during
our
stay
at
Hilton.
From
the
moment
we
reached
out
to
book
through
their
exclusive
promotion
for
QF
members,
the
process
was
seamless
and
efficient.
Their
team
responded
promptly
via
email,
allowing
us
to
secure
our
reservation
on
the
same
day.
Upon
arrival,
the
front
staff
provided
exceptional
service,
assisting
us
with
valet
parking
and
guiding
us
inside.
We
were
warmly
welcomed
by
Miss
Jenny,
the
receptionist,
who
efficiently
processed
our
check-in.
With
our
reservation
confirmation
in
hand,
she
swiftly
ensured
we
were
settled.
To
our
absolute
delight,
Miss
Jenny
informed
us
that
we
were
being
upgraded
to
a
room
with
a
charming
balcony.
Her
graciousness
truly
made
our
day.
She
took
the
time
to
familiarize
us
with
the
amenities
and
happily
addressed
any
queries
we
had.
Shortly
after
we
settled
into
our
room,
Miss
Jenny
reached
out
to
ensure
our
comfort
and
reminded
us
to
reach
out
should
we
require
anything
further.
Her
attentiveness
was
truly
commendable.
The
following
morning,
we
inquired
about
the
possibility
of
a
late
checkout
due
to
our
late
arrival
the
previous
evening.
After
a
quick
check
on
her
computer,
Miss
Jenny
graciously
extended
our
stay
until
3:00
pm.
We
were
overjoyed
with
this
gesture
of
flexibility.
Our
children
had
an
absolute
blast
at
the
pool
and
the
beach,
and
every
member
of
the
staff,
from
the
vigilant
lifeguards
to
the
evening
security
team,
were
eager
to
assist
us
with
genuine
smiles.
In
sum,
our
stay
at
Hilton
exceeded
our
expectations
in
every
way.
We
extend
our
heartfelt
thanks
to
the
entire
Hilton
team
for
making
our
time
with
them
so
memorable.