2/5 Yvonne S. 1 year ago on Google
There
are
some
good
people
at
this
hotel,
but
unfortunately
they
are
outnumbered
by
the
sub
par
ones.
Not
5
stars.
I
have
been
a
guest
at
this
hotel
for
over
30
nights.
Although
the
rooms
are
not
the
newest
rooms
in
the
city,
they
are
old
actually
without
even
smart
TV's,
the
restaurants
&
service
are
what
swayed
me
to
stay
here.
I
was
greeted
by
Tarek
&
Sameer
who
are
professional
and
all
around
kind,
good
people.
However,
they
are
overshadowed
by
the
less
than
great
ones.
Everything
was
fine
during
my
stay
until
recently.
I
eat
at
all
the
outlets.
I
have
a
regular
table
I
eat
at
for
breakfast
and
dinner.
Every
morning
I
sit
at
the
same
table.
And
order
the
same
thing.
There
are
no
surprises.
I
also
have
signed
my
meals
to
my
room
since
the
beginning
without
any
issues.
Thursday
night,
I
confirmed
my
dinner
reservation
at
La
Spiga
myself
as
no
one
called
or
texted,
I
showed
up
on
time
only
to
wait
over
40
minutes
for
my
table,
which
was
reserved
7
days
prior.
Not
only
that,
I
was
overcharged
on
my
bill
initially.
After
signing,
I
went
upstairs
to
my
room.
At
approx
11:15pm
I
was
called
from
the
restaurant
stating
that
someone
from
the
front
desk
told
them
that
I
couldn't
charge
my
meal,
which
was
less
than
$40,
and
they
asked
if
they
could
come
upstairs
to
collect.
I
was
in
my
pajamas.
I'm
a
long
time
guest,
over
a
month
at
this
hotel.
And
over
1100
nights
with
Bonvoy
and
titanium
status.
I
have
no
room
balance,
in
fact,
I
have
over
$1,500
credit
on
my
room
as
I
prepaid
for
2
weeks
in
advance
and
settled
my
prior
bill
less
than
72
hours
to
this
dinner.
Yesterday
when
I
went
down
to
breakfast
at
the
Market,
the
hostess
Caitlan,
who
is
an
absolute
pill
to
deal
with,
had
given
my
table
away.
I
sit
at
this
table
every
single
day
at
the
same
time,
10:35am.
And
I
eat
the
same
omelet
everyday.
She's
done
this
at
least
5
times
most
likely
to
wield
her
power
as
a
hostess.
LOL.
It's
not
the
table,
it's
the
principle
when
a
regular
guest
requests
a
table
politely
repeatedly
and
it
gets
given
away
repeatedly
that
makes
an
establishment
not
worth
the
trouble
to
eat
at
again.
There
literally
is
no
preferential
treatment
even
for
loyal
guests
of
the
brand.
Even
for
such
a
small
request.
My
breakfast
is
included
in
my
rate.
I
didn't
eat
it
the
last
2
days,
nor
will
I
be
in
the
future
due
to
these
2
incidents.
Also,
there
is
a
stalker
in
the
hotel
which
I've
informed
security
about.
I
am
uncomfortable
using
the
gym
for
fear
of
being
alone
with
him.
There
is
no
common
sense
from
people
who
are
running
the
front
desk,
with
the
exception
of
Khaldoun,
everyone
else
is
incompetent.
The
rooms
are
old.
And
now
that
the
service
in
both
restaurants
is
going
downhill.
I
see
no
value
paying
to
stay
here.
Just
not
worth
the
trouble.
I
will
be
checking
out.