1/5 adios b. 6 months ago on Google
WORST
EXPERIENCE
EVER!!!!
RENOVATION
IN
PROGRESS
IN
THE
MIDDLE
OF
THE
NIGHT
IN
THE
ROOM
NEXT
DOOR!
!!!!
Friendly
lady
at
check-in,
nice
waiters
at
the
restaurant,
but
for
the
comforts
of
a
5*
hotel,
and
the
response
from
management,
it's
far
from
standard!
One-night
stay
to
rest
up
before
catching
an
early-morning
long-haul
flight.
The
choice
of
a
5*
hotel
is
to
find
all
the
comforts
necessary
to
live
peaceful
and
memorable
moments.
And
we
did,
when
we
were
awakened
late
at
night
by
several
MASSIVE
DRILLING
SOUNDS
in
the
wall
of
our
room.
I
called
reception
who
told
me
that
other
rooms
had
also
reported
it.
They
would
investigate.
We
were
so
startled
in
our
sleep
that
we
couldn't
sleep
as
the
noise
continued.
At
MIDNIGHT
the
noise
was
still
persistent,
from
construction
work,
tiling,
tools
banging
on
the
floor!!!!
I
called
reception
again
to
tell
them
I
was
leaving
at
6am
and
hadn't
slept
a
wink
because
of
the
noise.
I
was
told
they
were
RENOVATING
the
room
next
door!!!!!
IN
THE
MIDDLE
OF
THE
NIGHT?!!!!!
I
told
them
to
stop
immediately,
which
they
did
for
a
short
time!
UNWORTHY
OF
A
5*
HOTEL!
When
I
complained
on
my
return
from
my
trip,
I
was
told
that
they
recognized
the
facts,
but
that
my
mistake
had
been
to
continue
my
stay!
No
apologies
were
made,
and
worse
still,
they
reproached
me
for
continuing
my
night
without
offering
to
relocate
us
to
another
room,
and
above
all,
they
made
me
take
the
blame!
What
nerve
and
lack
of
professionalism!
As
for
a
commercial
gesture,
dream
on...ABSOLUTE
SCANDAL!
And
please,
stop
with
your
generic
answers...just
blah!
Take
responsibility!
The
way
you
treat
customers
WHO
PAY
YOUR
WAGES
is
disgraceful!
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