1/5 Megan C. 3 years ago on Google
Arrogant
staff.
Very
unprofessional
and
bad
communication
amongst
staff
members.
I
made
a
booking
for
10pm
and
called
them
as
I
knew
my
friends
and
I
would
be
late.
I
arrived
first,
got
in
and
my
friends
came
after.
On
the
phone
call,
the
receptionist
or
host
reckons
that
we
can
arrive
at
any
time
no
problem.
I
got
there
and
got
in
with
about
6
other
friends.
Booked
for
15.
When
my
friends
arrived
after
me
they
reckon
oh
they
can't
come
in.
Security
tells
my
friends
that
the
place
is
full.
Meanwhile,
i
booked
for
15
and
2
of
my
friends
left
early.
After
saying
they
full
and
letting
my
friends
stand
outside
for
like
20min,
they
then
say
that
it's
too
late
to
enter.
Gate
is
now
closed.
I
speak
to
the
receptionist
and
tell
her
hey
but
we
still
have
space
for
some
people,
2
of
my
friends
left
and
we
were
not
15
inside
to
start
with.
She
says
ok
we
can
let
8
people
in
then.
I
go
to
the
gate
and
see
my
friends
walk
away
because
the
security
had
told
them
no
entry.
I
go
back
to
her
and
ask
why
did
he
just
tell
them
they
couldn't
enter?
She
says
oh
its
late,
there
is
nothing
I
can
do.
Security
says
gates
are
closed.
At
this
time
they
prob
had
my
friends
standing
outside
for
30min
and
then
they
left.
I
have
a
few
words
with
the
staff,
very
unprofessional.
Security
tells
me
I
can
report
him
if
i
want
to.
Did
not
get
his
name.
He
was
not
wearing
a
name
tag.
Did
not
get
the
name
of
the
host
or
receptionist
either.
Will
get
those
names
soon
though
and
speak
to
management
about
this.
Good
place
to
chill
but
bad
experience
with
staff
and
this
is
not
the
first
time.
They
also
get
their
bookings
mixed
up
sometimes
.
I
would
make
a
booking
on
whatsapp
and
call
to
confirm
and
they
would
say
oh
there
is
no
booking
for
that
day
by
you.
Advice:
have
one
person
deal
with
bookings
on
WhatsApp
and
on
calls,
because
clearly
there
is
no
recording
of
bookings
on
WhatsApp
for
some
reason.
We
love
swimming
at
your
facility
but
We'll
not
be
back
again.
Rude
staff
.
Happened
on
Thursday
10.30pm
,
10/12/2020
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