1/5 M “Mhouseh” H. 2 years ago on Google
STAY
AWAY
FROM
CHILLIES...Housam
the
Manager
called
the
Police
because
they
overcharged
us
on
the
bill
and
we
were
disputing
the
charge
with
him.
It
related
to
the
use
of
a
coupon
and
the
rules
around
it,
which
I
disputed
with
him.
He
said
if
you
don't
pay
the
entire
amount,
I
have
no
issues
to
call
the
police.
The
police
actually
showed
up,
and
I
asked
my
family
to
leave
because
it
was
so
embarrassing.
He
was
explaining
to
me
and
the
police
that
I
should
have
read
the
rules...which
we
did..and
none
of
them
made
sense
anyways.
He
also
was
so
worried
about
paying
the
extra
amount
of
30
riyals,
rom
his
pocket.
Chilies
is
an
international
company,
I
do
not
think
they
would
charge
him,
but
he
kept
on
arguing
and
was
so
scared
about
paying
the
28
riyals.
My
children
were
upset
and
embarrassed
by
the
police
presence.
On
top
of
that,
after
I
agreed
to
pay
the
bill,
because
of
the
intervention
of
the
Hyatt
Mall
Manager
Mr.
Ahmad,
Nicest
guy
ever,
Mr.
Housam
added
another
18
riyals
to
the
bill
for
no
reason.
I
disputed
it
with
him
and
he
started
to
scream
again
at
me.
He
even
threatened
to
detain
me,
it
was
really
an
insane
type
of
moment.
Anyways,
at
the
end
I
paid
the
bill
and
added
a
15%
tip
for
the
waiter.
Also,
to
tell
Mr.
Housam
it
is
not
about
the
money,
it
is
about
all
the
lies
that
false
marketing
campaigns
make
and
we
as
the
consumers
end
up
paying
the
price.
I
have
never
seen
a
manager
that
horrible,
threatening
and
insecure
in
my
life.
Other
than
that,
burgers
were
good,
Fajitas
were
horrible.
One
thing
I
noticed
that
there
was
an
atmosphere
of
fear
in
the
place.
Everytime
the
waiter
or
hostess
wanted
to
do
something,
they
would
go
into
the
back
and
ask
the
manager.
The
staff
seemed
frightened
and
really
scared.
i
was
scared,
he
called
the
police.
Imagine
the
people
working
there.
Horrible
place,
I
hope
Mr.
Ehab
the
district
manager
will
do
something.
I
will
call
him.
MR
AHMAD
OPERATIONS
MANAGER
FROM
HYAT
PLAZA
WAS
AN
AMAZING
MAN.
HE
WAS
SO
UNDERSTANDING
AND
WAS
SO
GENEROUS.
HE
HELPED
SMOOTH
THE
SITUATION.