1/5 Lamis M. 9 months ago on Google
Review
for
Kidzania
(Bronze
Package)
I
recently
celebrated
my
daughter's
4th
birthday
at
Kidzania,
opting
for
their
Bronze
Package.
Unfortunately,
my
experience
was
far
from
satisfactory,
and
I
feel
compelled
to
share
my
honest
review
with
other
parents
considering
celebrating
their
child's
birthday
there.
One
of
the
promised
inclusions
in
the
package
was
a
cake
with
a
printed
image
on
it.
However,
I
specifically
requested
a
plain
white
cake
and
informed
them
multiple
times
that
I
would
bring
Frozen-themed
cake
toppers.
Despite
my
clear
instructions,
on
the
day
of
the
birthday
party,
I
was
shocked
and
disappointed
to
find
a
Black
Forest
cake
instead.
The
staff
simply
apologized
and
suggested
I
speak
with
Mr.
XYZ,
the
person
I
had
been
coordinating
the
package
details
with.
The
following
day
-
Sunday
morning,
I
contacted
Mr.
XYZ
to
express
my
disappointment,
and
he
claimed
that
he
had
informed
their
cake
supplier
of
my
request.
He
suggested
that
I
raise
a
complaint,
essentially
placing
the
responsibility
on
me.
However,
I
had
already
paid
for
the
package
in
full,
and
it
was
Mr.
XYZ
who
should
have
taken
the
initiative
to
address
the
issue
with
their
supplier.
When
I
followed
up
on
Monday,
Mr.
XYZ
informed
me
that
someone
from
customer
service
would
call
me.
However,
I
never
received
any
call.
It
wasn't
until
Thursday
that
I
had
to
take
matters
into
my
own
hands
and
contact
the
manager
directly.
She
apologized
for
the
situation
and
assured
me
that
they
would
escalate
the
matter
to
upper
management.
As
compensation,
they
offered
my
daughter
another
day
at
Kidzania
free
of
charge.
While
I
preferred
a
refund
for
the
cake,
I
said
I
will
consider
their
offer.
To
my
surprise,
Mr.
XYZ
called
me
the
same
day
and
stated
that
I
needed
to
return
the
uneaten
cake
to
receive
a
refund.
However,
I
had
already
informed
him
on
Sunday
that
we
hadn't
eaten
or
cut
the
cake,
and
it
had
been
kept
in
the
fridge
and
I’m
ready
to
return
the
cake
on
Sunday.
Since
nobody
had
contacted
me
about
returning
it,
we
eventually
disposed
of
it
on
Tuesday.
Mr.
XYZ's
argument
that
the
cake
needed
to
be
returned
for
a
refund
seemed
baseless
and
only
served
to
further
upset
me.
At
this
point,
I
was
already
upset
about
the
mishap
with
the
cake
being
a
Black
Forest
flavor
for
my
daughter's
birthday.
Mr.
XYZ's
unfounded
allegations
regarding
the
cake's
return
only
added
insult
to
injury.
I
firmly
expressed
my
dissatisfaction
and
informed
them
that
I
no
longer
wanted
a
refund
or
a
free
day
at
Kidzania.
I
couldn't
engage
in
an
argument
over
such
groundless
claims.
To
date,
Kidzania
has
not
reached
out
to
apologize
for
the
entire
ordeal.
I
find
this
lack
of
accountability
and
customer
service
deeply
disappointing.
Celebrating
a
child's
birthday
involves
investing
hard-earned
money
for
their
happiness,
and
it
is
disheartening
when
a
lack
of
responsibility
on
the
part
of
the
staff
shatters
those
expectations.
In
light
of
my
experience,
I
strongly
advise
AGAINST
choosing
Kidzania
for
your
child's
birthday
celebration.
It
is
not
worth
the
potential
sadness
your
child
may
experience
and
the
disappointment
you
may
endure.
Instead,
I
recommend
considering
Kidsmondo
at
Mall
of
Qatar
as
an
alternative.
Their
staff
members
are
much
nicer
and
kinder
to
kids,
displaying
a
higher
level
of
training
in
handling
children
with
kindness
and
calmness.
Furthermore,
I
must
note
that
although
I
took
the
package
for
10
kids,
none
of
the
sections
in
Kidzania
seemed
capable
of
accommodating
all
10
kids
together
at
a
time.
The
fire
station
and
police
station
lacked
sufficient
uniforms,
and
the
other
sections
only
accepted
a
maximum
of
4-5
kids
at
once.
Additionally,
the
staff
in
these
sections
were
rude
to
children,
who
simply
wanted
to
have
fun
and
are
within
the
3-5
age
group
.
In
summary,
my
experience
with
Kidzania
was
disappointing
and
left
me
feeling
let
down.
I
hope
my
honest
review
helps
others
make
an
informed
decision.
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