Royal Vet Clinic image

Royal Vet Clinic

Veterinarian

😠 I recently gave a very good review, but after today's experience, I am debating about contacting the Ministry of interior. My cat came in for dental pain and cleaning. They said to come back at 5 or 6pm. At 2pm I called and they said he is done but to still come at 5 or 6. I said if he is done,... People often mention good, doctor, asked, receptionist, check, Vera, cats, meds, clinic,


Address

OPPOSITE HYATT PLAZA, Al Waab St, Doha, Qatar

Contact

+974 4017 5721

Rating on Google Maps

4.00 (351 reviews)

Open on Google Maps

Working Hours

  • Friday: Closed
  • Saturday: 8 am to 8 pm
  • Sunday: 8 am to 8 pm
  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: good (17) doctor (17) asked (9) receptionist (9) check (8) Vera (8) cats (7) meds (6) clinic (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jennifer B. 10 months ago on Google
    I recently gave a very good review, but after today's experience, I am debating about contacting the Ministry of interior. My cat came in for dental pain and cleaning. They said to come back at 5 or 6pm. At 2pm I called and they said he is done but to still come at 5 or 6. I said if he is done, I want to come at 4pm. Ok they said. When I got there, they just handed me my cat and a bag of meds. Zero explanation of what was done. I asked if he had antibiotics or pain meds. They said no. I asked why because he was in pain and had an infection. I asked to see the vet and the vet came, but it was obvious he was about to leave for the day. He told me he had a broken tooth, extraction and antibiotics. I then asked why was my cat soaking wet. He said it was from drooling. I pulled my cat out of the cage and he was soaked in pee. They said he has been in his cage since 1pm. His mouth was also all bloody from the cleaning. After this vet left, another vet at this clinic looked at him and showed me he had no extractions and was upset that they would not have even cleaned him up after the dental cleaning. The other vet did not give me the right information, so we had no idea if meds were actually given. They also have no records if meds were given as the vet did not enter it into the computer. After a while, the2nd vet got a hold of the first one and confirmed meds were given. The 2nd vet then saw the pain meds they gave me and quickly took them. He said this medicine does not go well with the medicine given already and could be a leathal combination. So they almost killed my cat because nobody writes anything down. The receptionist said "they don't write down anything, that is their policy and the vet just remembers everything he does." I am shocked by this maltreatment, unethical treatment and service, and how they let my cat sit in its own pee for hours and nearly gave me medicine that could have killed my cat. I will never take my cats here again.
    5 people found this review helpful 👍

  • 2/5 Kseniia K. 1 year ago on Google
    They aren’t professional starting wth reception - which is rude and aggressive. Today the lady took my data promised to call back and never did. All I’ve asked to check my previous visit records (she wasn’t even able to check which doctor I was visiting two days ago) and to advise if I could switch a doctor for further steps as unfortunately after first visit my pet is not getting better and further investigation is required.
    5 people found this review helpful 👍

  • 1/5 Didi D. 2 years ago on Google
    For heads up, note that this is not the same establishment as the Royal Veterinary Center that's in Izghawa. With that being said, I see people writing relatively positive reviews on this vet. Well.. I wish I could tell for myself, but I can never get past the receptionist. Either NOT answering or being a straight out bi*ch. Bottom line is, the receptionist is costing the establishment so many customers. I suggest that the administration there looks into that...
    3 people found this review helpful 👍

  • 5/5 Maria P. 3 years ago on Google
    If I could give 100000 ⭐️ to Dr Vera - I would. Beside her skills and exceptional knowledge as a vet, she is a beautiful human being who is genuinely very caring for animals. She greatly supported my second rescued kitten during her long and sensitive treatment until she fully recovered and was cured. And it is exactly the same with my first rescue who is currently unwell. I cannot thank her enough and I cannot express enough how happy I am that I came across her through recommendation. She is the only vet that I completely trust and in whose hands I can leave my babies with confidence. If only Doha had few more vets like her who are animal wellness oriented - things would have been much more different. I am usually very picky with Vet clinics and doctors, but I can say one thing with confidence: if, God forbid, your pet is unwell, Dr Vera is the person to visit. Royal Vet should be proud to have her as part of their team. She is a major asset. Thank you Dr Vera, for everything!
    3 people found this review helpful 👍

  • 1/5 Leah J. 7 months ago on Google
    Don’t ever go to this vet , i have a dog that had a cavity in her mouth and the doctors at the royal vet said they had to take 5 OF HER TEETH OF but when i went to other places she only needed to take medication and no teeth taken off , this place is dangerous i heard they killed a cat once under their supervision and also they take so long to respond on whatsup if u try to book an appointment with them
    3 people found this review helpful 👍

  • 5/5 Ani C. 1 year ago on Google
    I would rate them for their Vets and staffs. They love those flurry friends visiting them, and are very welcoming, greeting with a smile. My experience in the last 4 visits went pleasant, a bit waiting in between, but I was okay, as I dedicate the time for my puppy. The vets explain really well, and helps you understand what you need to do or if you are in need of some advise on pet behaviors. Recommended.
    3 people found this review helpful 👍

  • 5/5 Edward O. 2 years ago on Google
    Excellent service, receptionist on the phone might need some improvement with a professional script. Welcoming, needs, timing, appointment, which doctor or advise. The doctor was amazing, calm and helpful. Also assisted with some advise regarding products to use. Definitely recommend to come. Preferably in morning, less crowded and walk-ins accepted!
    3 people found this review helpful 👍

  • 5/5 Jennifer B. 1 year ago on Google
    So far I have had an excellent experience here. I had to find a new vet as my previous vet raised their prices so extreme, I had no choice but to leave. I was referred to Royal Vet as I have two rescue cats. Everyone has been professional and courteous. I really appreciate the discount being given to rescues. Many places do not offer it anymore and I wouldn't be able to help the cats without it.
    2 people found this review helpful 👍

  • 1/5 Amanda C. 1 year ago on Google
    I've been taking strays and rescued cats to royal vet for almost a year. I will no longer be going back because of the receptionist. She is more frustrating than a feral cat with diarrhoea. For ppl who bring in strays frequently she is wholly unhelpful. She doesn't keep track of appointments or which strays even though I am required to fill in those details everytime I come. Repeatedly withholds the rescue discount then claims she wasn't informed they are strays. Won't do refunds even after she realizes she's charged customers more than what they should pay. She forgets to pass us medication sometimes and doesn't respond to messages trying to confirm appointments. If the doctor tells you to come back in 2 weeks for a follow-up, congratulations you get to pay for a full consultation as she insists free follow ups must be within a week regardless of what doctor says. The doctors are good and the groomer is a lovely patient angel of a human, but unless you only bring in your animals once in a while, have abundant time and patience to double check all charges and arrangements she makes, are prepared to be passive-aggressively blamed for her inattention, I would go elsewhere.
    2 people found this review helpful 👍

  • 1/5 Smitha 1 year ago on Google
    Very unprofessional receptionist. They got water inside my dog’s ear and he was scratching and shaking his head constantly when I went to get him after the grooming service. When I complained about it, they were trying to justify that it is normal for water to go inside the dog’s ear when they get a bath. That is atrocious! For a vet to say that shows their ignorance or they consider their customers ignorant. The receptionist was rude, arrogant, disrespectful and discriminatory.
    2 people found this review helpful 👍

  • 5/5 EliteTrading & Real E. 3 years ago on Google
    My dog was suffering for a week with GI and Abdominal problems..We took our dog Coco a Maltese mix to the vet with an urgency of a bloated abdomin.. I tell u the doctor Vera was so supportive and treated my dog as her own..she ran an X-ray and ultra sound and diagnosed the problem ..she and Doctor Peter ran an IV and released poop from my dog.. Thanks to ull my dog is much better .God Bless ull.. Remember to give ur dogs good quality food , which was the problem in my case..
    1 person found this review helpful 👍

  • 4/5 V V. 1 year ago on Google
    We took a stray kitten for check up and treatment and the doctor was very good. Unfortunately I do not remember his name, but he did a wonderful work. He checked our stray and gave her treatment for eye infection . He is very good and he was so kind to explain everything to us. Even we asked some extra questions about another stray in our home area and he listened to us and adviced us . He is a very good doctor and it is clear that he loves animals and he is experienced. The only minus is that they never answer the call. We kept on calling many times and on different days, at different hours but they just dont answer that being the reason I prefer other clinics in Doha.
    1 person found this review helpful 👍

  • 2/5 ilse du P. 2 years ago on Google
    Not helpful at all..if you have vaccines already bought..dont expect them to help..admin fee way too much. I have 5 rescue cats and government vet appointments was full but this Vet was not willing to administer for less than 300 riyals per cat. Disappointing to say the least
    1 person found this review helpful 👍

  • 5/5 Julius H. 1 year ago on Google
    Great and friendly staff. Very professional, accommodating and hospitable. 10/10 would recommend this vet. They also give reasonable prices.
    1 person found this review helpful 👍

  • 5/5 Elena S. 4 months ago on Google
    Doctor Vera is the most good hearted, compassionate and professional doctor. Greatful for her work and how amazing she is with animals 🙏 God bless her

  • 5/5 abdul r. 1 year ago on Google
    Good place with nice friendly staff to sever neat and clean surrounding too went for routine check up for my cat

  • 1/5 Gf F. 5 months ago on Google
    Very bad staff and rude and not clean I don't recommend this place and its very expensive

  • 5/5 Arlyn B. 6 months ago on Google
    I love that place...I bring my dog for check up and Dr.Vera treat my dog well...Dr.Vera is such a good person

  • 2/5 Nolan H. 2 years ago on Google
    Unprofessional staff starting with the English manager and one receptionist with eyeglasses . Very rude , need to be educated. But all Doctors are absolutely amazing.

  • 5/5 Monika R. 6 months ago on Google
    Had only good experience, highly recommended for difficult pets! Especially amazing are Dr. Vera and Leo! Thank you so much for all your help!

  • 5/5 giggle w. 11 months ago on Google
    My fav doctor (and also my cat fav doctor) is here. Doctor Leo is very nice with my cats.

  • 2/5 M m. 9 months ago on Google
    I called the clinic to ask how they proceed to test for a bad skin condition in a cat. I asked if they have or work with a lab to be able to precisely target the condition or if they simply use the "UV lamp" (the UV lamp has been used many times for this cat and he has been misdiagnosed many times in other clinics), I was not asking for a diagnosis over the phone, but simply enquiring about the tools they have and the way they proceed. This poor stray cat has been either misdiagnosed or rejected by vet who could not test him properly, but would still charge me, so I wanted to enquire about their services prior to climbing in a taxi (which is also a struggle). I was told they could not help.

  • 5/5 عبد �. 2 years ago on Google
    Not work only for 🤑. 5 🤩 for me. Have ❤️ to all pets. Doctors all nice and very good. And explaine all cases good. Very honest to me and not liar unlike many vet I see . They help me so much for discunts. Riceptionest was very nice , perfect uniform and look clean . I see in my eyes 👀 how other pet owner treat some low nationaleties and it break my hart. As a client in this vet, I don't feel good if you make people down without knowing how hard is the work . Not there mistake , maybe they follow rules only. I check many comments for reciptionist not good but this NOT true she is very kind, explain everything and not make you shock for the bell. Proper hygen clinic, smell good . The lady in reception always inform me make apointment but even I don't have ,they still accept me as long as I'm habi 😁to wait. Very kind lady and good heart 💗 Highly recommend.

  • 2/5 Kousora 1 year ago on Google
    Good doctors, zero care toward pets. It is unclean, my cat returned with the worst flu ever after being hospitalized for a few days and infected all my other cats at home. I asked them if I could see my cat when he was hospitalized but they would never take me upstairs where they kept him, and would just bring him down, which makes me wonder what kind of environment they keep our pets up there. The orthopedic surgeon there is the only reason I would bring my pets to this clinic but I would never hospitalize him in such a nasty place ever again.

  • 5/5 safa e. 2 years ago on Google
    The best Vet clinic👍 and they have an amazing team 💛🧡❤💜

  • 4/5 Ibrahim A. 2 years ago on Google
    It was very nice staff from reception to doctors

  • 1/5 Danish 1 year ago on Google
    The doctor was uncooperative, I paid Qar 750 for my cat reports, and when I asked if the reports were normal, the doctor refused to reveal anything about my cat. The doctor was avoiding my simple question, "Are the reports normal?" Isn't that my right after paying for all the tests? I sent the same reports to the other doctor, who I don't even know in person, and she responded with all of the treatment and medication for my cat. I was expecting Royal Vet Clinic to respond to my simple question. They stated that we would charge for the consultation, and I should check with your doctor. Is the consultation charge just for explaining the X-ray and reports after paying Qar 750?

  • 5/5 Tariq A. 1 year ago on Google
    As always ... The most friendly people and the best service in Qatar Thank you for the excellent care

  • 5/5 Nikoletta G. 1 year ago on Google
    I've been taking my x2 small dogs and my male cat there for over 4 years now and I cannot recommend them enough

  • 3/5 babis b. 1 year ago on Google
    Vets in Aziziya branch are all good and doing their jobs well but unfortunately there is one Filipina receptionist there on duty whom i talked with yesterday over the phone (23/4/22) at arounnd 1:20pm very rude. She dont know how to deal with the clients well. Hope to have improvement for good because it will affect the image of the clinic. Thank you.


Call +974 4017 5721 Open on Google Maps

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