1/5 Greg 3 years ago on Google
I
would
give
these
thieves
0
stars
if
I
could.
They
essentially
stole
1,500
USD
from
me.
Karim
is
a
joke
of
a
manager
and
cares
nothing
about
customers.
Do
not
sign
up
for
their
"dive
club"
as
they
will
will
tell
you
that
your
membership
pays
for
the
other
people
diving.
I
was
there
for
a
year
when
Covid-19
came
in
and
they
told
me
that
they
would
not
refund
a
year's
worth
of
dive
club
membership
when
I
was
only
able
to
dive
6
times
prior
to
the
Covid
shutdown
within
Qatar.
Upon
telling
them
of
my
situation
they
refused
to
refund
any
of
the
dive
club
membership
with
the
reasoning
of:
"
some
people
dive
more
than
others.
Those
that
do
not
use
their
membership
pay
for
those
that
show
up
more
than
expected."
Terrible
customer
service.
Stay
away
from
their
dive
club
membership
at
all
cost.
You
would
think
they
would
take
care
of
a
"VIP
dive
club
member."
In
addition
to
the
dive
club
membership,
I
signed
up
for
2
different
courses
and
they
did
not
deliver
on
either
one
of
them,
except
for
taking
my
money
for
both
of
them
without
following
through
with
either
course.
Go
elsewhere
for
diving
experiences
if
at
all
possible
as
Karim
was
very
dismissive
when
approached
with
a
very
reasonable
solution
to
this
situation.
Of
note:
I
am
a
rescue
diver
and
was
looking
at
completing
my
dive
master
certification
during
my
time
here,
but
their
experience
changed
that.
Response
to
the
Owner's
reply
on
13Sep2020:
Did
I
sign
an
agreement,
absolutely.
I
am
not
refuting
that
piece
of
fact.
But
there
was
also
a
global
pandemic
that
did
not
allow
your
establishment
to
fullfil
your
side
of
the
terms
agreed
upon.
You
can
offer
to
extend
the
one
year
period
but
that
does
not
work
for
my
situation
as
I
was
only
in
Doha
for
a
year
and
this
was
stated
not
only
at
the
time
of
my
membership
agreement
but
at
multiple
times
thereafter
and
understood
by
multiple
staff
members.
I
would
like
anyone
reading
this
to
be
aware
of
doing
business
with
your
establishment
that
if
things
do
not
go
exactly
as
planned
that
your
establishment
will
not
be
willing
to
offer
any
flexibility
that
does
not
benefit
your
business.
You
can
extend
the
membership
timeframe
out
but
that
benefits
you
as
those
customers
will
continue
to
return
and
spend
more
money
with
you.
But
you
are
not
willing
to
offer
an
olive
branch
when
the
situation
does
not
lead
to
more
money
in
your
pockets,
even
when
faced
with
a
pandemic
situation
outside
of
either
party's
control
as
mentioned
in
your
original
response.
This
is
very
evident
by
the
fact
of
you
ensuring
to
bring
up
our
membership
contract
multiple
times
throughout
your
response.
A
business
with
higher
moral
and
ethical
standards
would
have
offered
to
do
the
right
thing
and
make
a
customer
whole
from
the
unfortunate
situation.
Instead,
I
was
met
with
resistance
and
quite
honestly
a
terrible
attitude
by
Karim
when
I
came
into
the
store
to
speak
about
the
issue.
I
had
multiple
people
with
me
that
can
attest
as
to
how
I
was
spoken
to
and
I
do
not
wish
that
upon
any
other
customer
and
supposed
"VIP
club
member."
They
may
be
fun
people
to
dive
with,
but
I
am
asking
all
to
be
aware
of
doing
business
with
them
when
things
do
not
fit
their
benefit.
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