1/5 Roni H. 1 year ago on Google
I
would
have
given
zero
stars
if
I
could.
I
purchased
a
water
dispenser
from
Carrefour
five
to
six
months
ago.
Since
I
am
new
to
the
country,
I
do
not
have
a
car.
Considering
the
bulkiness
of
the
water
dispenser,
you
will
need
a
jeep
to
transport
it.
The
same
day
I
received
the
water
dispenser,
it
did
not
work,
it
would
not
heat
the
water.
I
received
a
defective
product.
I
paid
the
full
price
plus
the
warranty.
After
a
week
of
back
and
forth,
I
was
able
to
convince
them
to
send
a
technician
to
fix
the
product
at
home.
It
would
have
been
too
inconvenient
for
me
to
rent
a
car,
carry
the
dispenser
myself
out
of
the
building,
and
then
drive
to
the
mall
store.
From
a
customer
service
perspective,
it
made
no
sense
to
sell
a
faulty
product
to
a
client
and
have
them
go
through
this
hassle
while
he
paid
full
price
and
the
warranty
was
included
in
the
price.
Carrefour
cashed
in
on
the
profits,
and
I
have
to
ruin
my
day
because
of
a
responsibility
that
lies
with
them,
as
I
paid
you
an
extra
fee
to
assume
this
responsibility
on
my
behalf.
Eventually,
they
sent
someone
to
fix
it.
5
months
later,
I
returned
home
two
nights
ago
to
find
water
dripping
from
the
dispenser
onto
the
kitchen
floor.
Water
had
covered
the
entire
kitchen
floor.
It
turns
out
that
the
dispenser's
water
tank
is
leaking.
This
is
the
second
time
it
has
needed
to
be
repaired
in
less
than
six
months.
As
I
call
customer
service
again,
they
ask
me
to
carry
the
dispenser,
which
is
still
leaking
water
from
somewhere,
and
take
it
to
the
Carrefour
store.
After
my
defective
product
has
been
broken
twice,
I
have
had
to
clean
my
kitchen,
pay
full
price
for
the
product,
and
pay
for
a
warranty,
and
now
have
to
rent
a
car
and
transport
it
to
the
store.
I
don't
understand
this
POOR
customer
service!
They
keep
telling
you
that
this
is
the
system
every
time
you
contact
them.
i
want
to
deal
with
humans
who
can
make
exceptions
when
it
makes
sense.
i
don't
want
to
deal
with
robots!
It
is
the
responsibility
of
the
customer
service
department
to
make
the
customer's
after
sale
experience
as
easy
as
possible.
In
conclusion,
I
have
decided
not
to
shop
at
Carrefour
because
of
its
cheap
quality,
cheap
service
and
I
recommend
you
don't
do
the
same.
There
is
no
way
I
will
ever
purchase
a
Geepass
product.
It
would
be
better
to
switch
to
LuLu
or
Monoprix
for
sure,
I
have
never
experienced
this
problem
with
them.
Hopefully,
this
will
reach
someone
at
Majed
Al
Futtaim
so
they
can
do
something
about
it.
As
if
their
staff
continues
to
treat
their
customers
in
this
manner,
they
will
certainly
lose
them
all
to
their
competitors.
As
happened
to
my
family
and
me,
previous
loyal
customers
of
Carrefour.
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