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Frequently mentioned in reviews: hotel (32) room (15) beach (14) service (13) rooms (13) apartment (12) pool (11) good (11) clean (10) worst (8)
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  • 1/5 Catherine Yuson (. 8 months ago on Google
    This is a sample of a very BAD hotel apartment. It's the worst place we've stayed so far! Starting with UMAIMA, the receptionist who received us, she doesn't want to give her name initially and is very RUDE. Her attitude is not suitable in this kind of business. The way she talks is very impolite! She is not apologetic... I could go on but I'm not going to waste any more time! She needs a proper training... I have honestly never been anywhere and met such rude two faced staff. First, it took us a lot of time to check-in. Room was not ready until it was almost 4PM. We asked for the manager but he/she didn't show up. I gave my number so they can call me once the room is ready but to no avail. No towels in the room (my bad I should've read the reviews first before choosing this hotel)... No towels in the beach area. Beach was not maintained. There were cigarette butts everywhere. Swimming pool is very small. Pillows are so uncomfortable that my children keeps on waking up early in the morning. Door bells are not working. Very dirty sofa (I'm sorry I forgot to take a picture of it). And a lot more! I am so ashamed that we stayed here and embarrassed that we blessed the owner with any of our hard earned money. PLEASE DON’T MAKE THE SAME MISTAKE THAT WE DID!
    11 people found this review helpful 👍

  • 5/5 Vere V. 2 years ago on Google
    Had opportunity to stay here as part of Discover Qatar - Welcome home package. The hotel apartment is very neat and spacious, with lot of daylight and open views around the hotel. The stay since being a welcome home package, the food was delivered by a catering service, which was equally good. The security personnel who assisted the registration, the front desk staff and the bell boy were very polite and quick. Would be happy to stay here again.
    7 people found this review helpful 👍

  • 1/5 Julia M. 2 years ago on Google
    I would have given zero stars if this was an option! NOT RECOMMENDED FOR QUARANTINE PACKAGE!!!! Besides the spacious rooms, every other service was mediocre. 1-The rooms were not clean although they should be thoroughly and deeply cleaned preventing COVID transmission. 2- No in room services. 3- Set menu available, limited food options. 4- Very poor and not experienced personnel. 5- No hot water. 6- Internet not available in all rooms. 7- Under- equipped kitchenette. I had to order everything I needed and delivered from cleaning products to towels to food ...ect. Specifically food for 2 years old toddlers.
    7 people found this review helpful 👍

  • 4/5 Judee C. 2 years ago on Google
    We stayed for 2 nights with group of friends. The hotel has a fresh vibe, it is simple and clean. We stayed in 1402 and 1403 rooms, both had 2 rooms. There are 2.5 toilet and bath. I can say we definitely had a relaxing weekend, although the swimming pool is not that big. It gets too crowded easily, the beach area is ok but since the temperature is too high these days not quite advisable to go for a swim at the middle of the day. Pool is open 8am to 8pm but the beach area closed up to 6pm only.
    5 people found this review helpful 👍

  • 1/5 Mohamad H. 7 months ago on Google
    Bad experience.. bad receptionest with no experience.. she calls asking me to leave the room before 12 in a very rude way or i will pay extra charge for extra night. Went for breakfast and the waiter was fighting with one of the staff with a very loud voice .. food was bad .. couldn’t sleep all night cuz of loud voices of the next rooms ( i guess there is no insulator between the rooms)… you cant use the swimming pool the day you get discharged.. in a room of 4 adults there is only two capsules of coffe .. i don’t recommend the hotel until they change the staff or this hotel must be rated with half star. I don’t recommend the hotel cuz it looks like was build only for the world cup 2022.
    5 people found this review helpful 👍

  • 1/5 Joyce Ann M. 1 year ago on Google
    Is there any word below worst? because that’s how it everyone should describe waterfront. With hotel booking you have to wait for couple of hours to get a room. More than 10 group of people are waiting together with us. The reason they will give is the rooms are not ready and needed to be clean. A very worst flow of service and worst managing by their management =(
    5 people found this review helpful 👍

  • 2/5 Rushdy F. 2 years ago on Google
    I booked the hotel apartment for my quarantine this November. The apartment was spacious but I didn’t really enjoy the stay as the food given for quarantine package was poor, cleanliness when I entered was not great. Thus I do not recommend this place for quarantine.
    5 people found this review helpful 👍

  • 5/5 corinavalentina 1 year ago on Google
    Waterfront hotel is one of the newest hotel in Lusail which has its own private beach, a bit secluded but nevertheless, very nice and cozy. It offers a very beautiful sunset view from the pool's terrace.
    3 people found this review helpful 👍

  • 1/5 Daryl A. 5 months ago on Google
    First time i will write a bad experience review on a hotel here in Qatar. 1. False advertisement, saying pool is available. But reality, under renovation. 2. Beach has no life guard, and towels not available 3. The worst breakfast experience in a restaurant. Half side buffet area, half side construction!! All the cement and smoke, dust etc, are all inside. No care if there is a guest eating.
    2 people found this review helpful 👍

  • 3/5 AFTHAB B. 2 years ago on Google
    We stayed for a night during Eid holidays. We had a great time with our family and friends. We invited our friends as guests. Hotel has direct access to beach and has a great view. The housekeeping facility is very poor as we had to keep calling and reminding them. We had pre-booked the apartment so they had to keep it clean . But it was very dirty (table and floors) and we had to make them clean again. Bathroom also had water retaining issues. Pool timing is from 8am to 8pm which caused us a little inconvenience because we couldn’t spend much time there. There’s a 24 hour grocery store which was very helpful.
    2 people found this review helpful 👍

  • 1/5 Daniel K. 7 months ago on Google
    I booked a room and there was a mistake. The manager started yelling at the front desk and made the employee pay from their pocket while I watched. I couldn't believe my eyes.
    2 people found this review helpful 👍

  • 1/5 Abigail Marie M. 11 months ago on Google
    The worst hotel in Qatar. The housekeeping service is not friendly and they don’t answer the guest’s concerns. Rooms are very dirty, too. We went there to relax but the first room that they gave us were full of dead insects and the bathroom is also not clean. We also found urine and feces inside one of the bathroom.
    2 people found this review helpful 👍

  • 5/5 S N 3 O S E '. 1 year ago on Google
    I would like to thank all the members of Waterfront for their hospitality and good treatment. The hotel is clean and the price is excellent, and I hope it will remain at the same price. The hotel services are beautiful and have a beautiful view of the sea. Finally, I would like to thank Miss Khadija for her good dealings with customers, respect for customers and her cooperation with customers. She deserves all thanks, appreciation and praise , i wish to her all rhe best in his live , thank you for all 🙏🏻❤️
    2 people found this review helpful 👍

  • 1/5 maryam S. 1 year ago on Google
    Had Worst experience in this hotel the manager Mahmoud is so rude and disrespectful. He dose not care about customers, not sure how he is a “ manager “
    1 person found this review helpful 👍

  • 1/5 El Z. 11 months ago on Google
    I cannot recommend their beach and pool because it is not comfortable at all. There are no immediate towels available and the toilet is too far from the beach then the pool is too small and just for kids. It's a wrong choice if you want relaxation. BIG FAIL👎👎👎👎
    1 person found this review helpful 👍

  • 3/5 Abdulmalik A. 8 months ago on Google
    Floor, blankets and pillows were not clean. I ordered a room service for cleaning but bothing happened. I received my room key later on my next day because of a technical problem Location is very good, quiet, away from crowding, and close to many places in Lusail city Part of the private beach was under maintenance.
    1 person found this review helpful 👍

  • 1/5 Kaltham A. 2 years ago on Google
    Ok, I’m not even sure where to start. But, let me begin with the quality of the building, rooms, toilet textiles, and kitchen equipment: the entire building’s finishing is below 4 stars hotel rating, the bathtub lock was broken, the oven didn’t work, there were no basic utensils & this is a hotel apartment! Also, there were cockroaches in the kitchen 😳. It’s not safe for children as there are safety hazards everywhere inside the apartment & outside. The beach area had some work going on, so our experience wasn’t that nice & it wasn’t safe for the kids at all. On top of that, the place had a bad reputation that we didn’t know about before checking in. We booked 2 nights, but checked out early & asked for a refund.
    1 person found this review helpful 👍

  • 3/5 Afaf I. 2 years ago on Google
    I’m totally disappointed.. - You hear the echo all around the apartment because there’s no CARPETS unlike the pictures!! - No tissues and towels !!! - And the level of cleanliness is very low! - surprise; you will be enjoying the sun since 6 AM because the curtain doesn’t have black out. - The kitchen doesn’t have the essentials from utensils… - They only provide trash can in toilets but in living room and kitchen no! - I found cockroach in the kitchen 😩 I think Qatar Tourism should re rate this hotel and give it 2-3 Stars.. This is not a 4 Stars standards!!
    1 person found this review helpful 👍

  • 1/5 x S. 1 year ago on Google
    Bad service. Very bad nobody even answers the phone.
    1 person found this review helpful 👍

  • 2/5 Belal D. 2 years ago on Google
    Nice location little far and neighbors always do noise complain

  • 5/5 Allan G. 2 months ago on Google New
    Well satisfied, nice and friendly staff and crew. Huge rooms and living room. Amazing sea view. Perfect for family staycation 👍👍

  • 3/5 Johnny F. 2 months ago on Google New
    Went for the weekend stay with friends on the 29th of December 2023 and we had to wait more than an hour to check-in and there were 3 staff at the front desk and they were most inefficient people we have come across in any hotel we have ever stayed in... Later on in the evening we went for the BBQ dinner at 8 PM and it was terrible as they had only salads & other hot food on buffet set up and no BBQ... They started the BBQ only much later and we had wait for 2 hours... and I still had not received any BBQ... I think they intentionally did this... don't understand the reasoning as we paid for the BBQ.. For anyone trying to book at this place.. please don't you will be throughly disappointed with this hotel, its service & food..run a mile away from this place..

  • 1/5 Fatima G. 2 months ago on Google New
    The ALARM keeps going every single night! It's not good. This is so disturbing to those who are sleeping. They said that the alarm comes from the Club and take note it is open 24/7. Like what?!?!? This is not a proper way to address the issue. You must address this properly and solve this. And the sound coming from the club is really disturbing. 😔 we cannot sleep properly.

  • 1/5 Me2cool 6 months ago on Google
    Very Bad Experience Especially with one the Manger Mr. Ali. They are cheating people without information. They don’t give information about the late checkout fees. They take deposit from you and wait for you to check out late and they take the deposit money themselves. They are cheating people.

  • 5/5 Rawan T. 2 years ago on Google
    We had great time The hotel has a direct access to beach 🏖️ The swimming pool is good

  • 3/5 nashaat A. 5 months ago on Google
    The hotel is in the city of Lusail and is located where it has a beautiful, wonderful sea view and a modern and developed city like the city of Lusail. The service is good and there are many service facilities in the hotel that meet the needs of the guests for comfort and relaxation.

  • 5/5 Imane A. 4 months ago on Google
    The apartment was very clean and quiet . Their service was more than great. Thanks to Receptionist imane who was very welcoming and sweet to everyone even she was alone. I highly recommend this hotel.

  • 5/5 Reema A. 3 months ago on Google New
    The reception lady “Yusra” is extremely friendly and she offered us a free upgrade! The hotel is very clean and tidy, convenient location, spacious room, and very comfy. I highly recommend the hotel

  • 4/5 Hameed Al Q. 2 years ago on Google
    Affordable, with nice views, privet beach and pool, only reason I gave 4 stars is because it’s not a 5 start rated hotel

  • 4/5 Malik A. 2 years ago on Google
    Very spacious apartment Clean & comfy furniture Good service Access to private beach & swimming pool Very Good EXPERIENCE.

  • 5/5 Booking v. 2 years ago on Google
    One of the nice places in Lusail which you can enjoy with your family and friends, the place has hotel apartments two bed rooms apartment, three bed rooms apartment, Gym, spa, swimming pool, also has a private beach.

  • 1/5 Sam M. 1 year ago on Google
    The worst! No one picks up the phone Slow wait time This is Qutar not a 3rd world country. Shame on the owner and management of this building. Nice views though

  • 2/5 jz l. 2 years ago on Google
    Very Bad Hospitality never recommended.

  • 2/5 Mohammed A. 2 years ago on Google
    Not recommended. Pros: Just spacious appartment hotel with good views. Cons: Food is not at all good in taste. No room heaters available, as this time the rooms gets cold, especially from evening (even with AC Off complete day), With kids its even difficult if one concern about health, at these times.

  • 1/5 Raza R. 2 years ago on Google
    I took a shower in one of the bathrooms, it flooded the entire bathroom. The bathrooms didn’t have soap or towels. I asked for soap and towels via front desk, 6hrs later they forgot to send them to my room. Food is terrible. Location is very far from anything, it’s in the middle of no where. Lots of noise from construction. And worst of all, the hotel does not help you get transport to the city, they’ll just tell you to download Uber. They won’t ask if you need help. Terrible service. I would never stay here again.

  • 5/5 Radi F. 2 years ago on Google
    Writing this review to give a special shout-out to one of my favorite receptionists ever, Soukhaila. She was very cheerful and helpful throughout our stay. @management Give her a promotion ! Hotel was good. Blissful view, good beach, and a fun swimming pool.

  • 5/5 Kashif R. 1 year ago on Google
    Qualified & experienced staff... great service


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