1/5 Wesley C. 4 months ago on Google
I
dont
have
a
question,
i
have
MASSIVE
complaints.
I
bought
the
60th
James
Bond
Seamaster.
After
having
the
watch
for
6
weeks
the
rotor
started
to
make
some
odd
noise.
I
took
it
to
the
Rivoli
in
Doha
City
Center,
Doha
Qatar.
I
was
told
by
the
worker
Wendy
and
her
manager
that
day
that
there
was
nothing
wrong
and
that
it
is
in
working
order.
This
was
September
20,
2023.
I
was
not
satisfied
with
their
assessment
of
the
movement
as
they
had
never
seen
that
exact
watch
before
and
it
was
no
making
noises
up
until
that
day.
I
told
the
employees
that
i
was
not
okay
with
just
accepting
the
watch
not
functioning
properly
and
i
would
pay
for
the
watch
to
be
sent
to
Omega
Switzerland.
They
finally
said
they
would
take
the
watch
to
the
service
center.
I
was
later
contacted
about
the
timepiece
and
told
that
everything
was
in
working
order,
which
i
know
was
not
true.
I
am
certain
they
were
trying
to
not
spend
money
on
a
warranty
repair.
During
that
same
exact
phone
call
the
rep
told
me
there
was
a
known
defect
of
the
movement
and
they
were
going
to
fic
the
watch.
One
month
later
there
was
no
Update.
6
weeks
later
i
received
a
call
saying
that
the
watch
would
be
ready
on
Thursday.
I
went
in
the
Sunday
following
the
aforementioned
Thursday
and
i
was
told
the
watch
was
not
ready
and
they
were
awaiting
parts
from
Dubai.
I
kept
checking
in
and
there
was
never
any
updates.
Finally
the
watch
was
ready
for
collection
and
i
went
to
collect
the
watch,
and
was
told
that
they
could
not
find
it
while
i
was
in
there
store
so
i
left.
I
was
then
called
5
mins
later
that
they
found
the
watch.
I
went
back
to
collect
the
piece
and
ended
up
being
late
to
word
due
to
Amol
(the
employee
who
could
not
find
the
timepiece)
taking
so
long
to
find
the
piece.
I
hurried
out
and
finished
work
and
woke
up
the
next
day
to
check
the
Piece.
The
rotor
they
have
installed
into
my
Piece
is
a
8800
roto
caliber
rotor.
I
cannot
express
enough
how
truly
awful
the
experience
has
been.
The
treatment
i
have
received
has
been
awful
and
has
led
to
a
disdain
for
the
company.
The
inability
of
customer
service
is
amongst
the
worst
i
have
ever
experienced,
Period.
I
do
not
want
the
watch
anymore.
It
is
a
reminder
of
how
truly
awful
of
an
experience
it
has
been
and
how
regretful
of
a
decision
it
was
getting
the
watch.
The
lack
of
customer
care
in
City
Center
is
concerning,
the
lack
of
Quality
Assurance
is
terrifying
and
makes
me
question
if
i
ever
care
to
keep
my
two
other
Speedmasters
and
two
Mission
Speedmasters.
I
am
considering
selling
all
of
my
Swatch
owned
watches
due
to
the
absolute
inability
of
care
and
service
i
have
experienced.
When
i
had
my
Mark
40
Speedmaster
sent
for
service
it
was
smooth
and
there
were
updates
and
everyone
was
massively
helpful,
why
when
it
is
a
warranty
service
have
i
been
led
to
wanting
to
just
leave
the
watch
with
the
sales
people
and
just
accept
the
loss
of
money
and
accept
that
i
made
a
major
mistake.
I
cannot
think
of
anyway
that
Omega
can
remedy
all
of
the
headaches
and
issues
and
rudeness
i
have
experienced.
All
of
this
said,
i
have
a
couple
questions.
1)
What
if
i
was
not
persistent
knowing
there
was
an
issue
and
let
it
go
and
the
watch
ended
up
getting
massively
damaged?
I
know
the
answer,
I
would
have
been
told
that
i
should
have
come
into
get
it
repaired
well
before
this
and
it
is
my
fault
that
i
did
not
care
for
the
piece.
I
would
have
been
told
that
the
issue
started
long
ago
and
letting
that
issue
go
was
an
owner
caused
problem
and
will
not
be
taken
care
under
warranty.
2)
What
would
have
happened
if
i
was
none
the
wiser
and
never
caught
this
mistake?
I
would
be
left
with
a
Frankenstein
watch
and
the
people
that
were
in
charge
of
"caring"
would
never
be
brought
to
light
and
they
would
either
continue
the
terrible
service
or
worse.
I
hope
that
I
have
conveyed
just
how
disappointed
i
am
with
Omega
and
how
i
am
not
entirely
sure
there
is
anything
that
can
be
done
at
this
point
to
remedy
the
situation.
