My Fourth of July weekend experience at this hotel was horrendous.This property is not for individuals who require a clean fresh atmosphere. This place is flirty, dingy and inferior in quality. The price you pay is not what you receive in value. Upon check in the lobby interior conveys transit. Second, the person behind the desk had major communication issues and was unable to hold a legible conversation regarding room placement or other major concerns. As I exited the elevator on the third floor the hallway reeked of blunt smoke. The room toilet was encased in black slime, around the seating area. The curtains had some type of putrid red stains on it. After turning down the bed sheet there was blood stains on my sheets. Now it is extremely late, house keeping is gone for the day. The hotel staff refer they do not understand my requests on changing these matters. Last, the room's chair is full of filthy soiling stains. The inner door shows water damage along with mildew scents in the carpet. I have made numerous attempts to speaking with the manger to be told he is not available. As a world traveler this is by far the most appalling hotel experience ever.

Gross, gross and gross. Don’t stay here unless you are absolutely desperate. You can tell that the owners do not care or have just given up completely. The room was not clean. Walls were nasty 🤢. Floors looked like they never swept. I had to keep my socks on or I would stick to the floor. Also, sharp tacs were sticking out of the carpet were it met the thresholds. So be careful where you step. Worse experience. We usually ask for a later check out, but we were so ready to leave when we got up. My boyfriend even thinks he was bitten while asleep in the bed. But I’ll try not to even think about that!!!! 😖😬Do better, people.

Don't stay HERE ❗❗❗⛔ If I didn't have to lay my brother to rest I would have went back home to Atlanta. We booked through Expedia who would not give us refund to go to another hotel 😡 We were given a smoking room which should have been non smoking. The hotel is old and run down it smelled all over like smoke 🚬 and despair. We purchased air fresheners and nothing helped. There was food left in the microwave, holes in the wall and food on the floor between the night stand and bed. The bed was concrete and cigarette burn holes in everything. There is timer on bathroom light so have to make motion every minute or it will go black. The cleaning staff knock on the door every morning around 7:30am to "clean" even though checkout is at 11. The staff was completely unhelpful. The air did not work. 😰🥵 There was no iron and no replacement. The hairdryer sounds like you will be electrocuted. See photos below ⬇️ Oh and 1 last thing there was mystery stain on the wall which we hoped was not blood 🤔🤢

Got double charged for a room and never got my refund. The bathrooms were dirty to the point where I couldn't even shower. I understand it was a last minute booking but that doesn't excuse the service I received.

Located in a very sketchy part of town, this hotel features a very visible private security guard and lots of notices about not conducting illegal activity in the rooms - although gambling is definitely legal based on the crowd around the noisy slot machines in the lobby. The accumulated grime, broken bathroom fixtures and A/C that alternated between normal sounds and an imitation of a jet engine added to the ambiance. But at least being woken up by the A/C made sure we stayed aware of the rock hard mattress and flimsy pillows.

There was trash left behind by house cleaning. Boxspring under mattress was dirty. Fire alarm was hanging off the wall from wires. Bathroom sink was detaching from wall. One of the elevators was out of order. Emergency exits (stairs) do not lead to lobby or inside hotel that I could tell. Mirror was dirty.

The place was ok. They had slot machines in the lobby. The hallways were clean. The room was ok . The knob on the cabinet was broken. The room was clean. On their website they have listed that they serve breakfast but, in reality they don't. So that was a problem. It is located right near the expressway, which is good.

If you are booking this hotel off of a third party site, and they say this hotel offer breakfast save your money because they DO NOT!!! They also do not offer late checkout. They have ppl on the property sleeping in there cars all day and night. When you come inside the hotel they have slot machines on the main floor and any body off the street can come in and play. Very unsafe, especially if you are traveling with a child. Keep your eye open and watch your surroundings. The room was ok, I read the reviews after the fact and I was not able to get a refund due to the purchase of a non-refundable purchase, but so far I did not see any bed bugs in my room (304). My refrigerator made noise all day and night long. They do not come in and make your bed up daily, you have to call the front desk so they can bring more towels for your room. This hotel need to be remodeled bad, and they need to have just the guest who is staying on the property to be able to only play on those machines down in the lobby, just for your own security and safety.

I have stayed at some terrible hotels, but this one is by far the worst. Ever. Awful rooms, awful service. DO NOT stay here.

Very rude and unprofessional employees. One of them speak to you any kind of way. He's very flip at the mouth and needs to be fired. None of them speak English well. First room I got water backed up through the shower, sink and toilet. Was rushed to get out and was offered no help to the new room they gave me. Housekeeping is poor. Their cleaning skills are terrible. They only have one luggage cart and it's raggedy and shared with the other hotel that share the same parking lot. Atmosphere is terrible. They advertise continental breakfast which they don't have. I wouldn't recommend staying here at all. It gives Wyndham a bad name. It's terrible and they don't care.

What a Terrible place this location is now i am not normally like this but odor was present when I got there and yes well some sad looking individuals outside even ask for assistance in spare Cash And on further inspection knew that this location was definitely not in a favorable location And unless you are definitely needing this area I would have to say choose wisely

"...This hotel is dirty & has many mice 🐀🐀🐀🐀 in my room", and that is why I requested a refund, their manager called MMM Freight on 02/10/23, confirming the reimbursement; however, when Expedia called and asked the refund, they refused. So this hotel's staff is rude and lies without shame. Be aware of the dirty and health hazards you are exposed to at this hotel. I would not give any stars, but I have to in order to submit this review.

1. Bed sheets weren’t clean, was itchy to sleep. Next day I asked for fresh sheets, which they provided. 2. Free breakfast was mentioned in their website, but there was no breakfast at the hotel. When asked, the front desk told something about they are discussing it with the county! 3. Overall premise was not clean, dustbin outside lift was overflowing, lifts were stinky etc.,

Don't judge a book by its cover. The hotel was clean and convenient. Need a little updating. Customer service was good and room service. Just to many people hanging outside.

So here's the simple truth. This is not an expensive hotel for a reason. But that said the staff was really nice to us and took good care of us. Our room wàs clean. We did sleep really good from the strong weed smell coming for an adjacent room 😂. But maybe thats what makes this place unique.....I mean I slept like a baby so that can't be a bad thing. Just understand that when you come here so your not surprised.......

The room up over the room under it when they run the water it comes down into your.juzzi tub in your room under there's the ownes should have known that tjis situation was going on before they rented the room and during this Covid19 pandemic every hotel should be clean and safe and if notthe customers is due money back or a free night

Love they put me and my girlfriend on top floor on a smoking room area and the room is nice as well but only issues is the a/c unit and the vending machines. That's it. Can't wait to come back here again

No "light" breakfast as advertised, actually NO breakfast at all, not even coffee. Gym is closed because something is broken. No toiletries, fixtures are loose, this is unacceptable. Called corporate & was transferred 4x and then they dropped the line.

These guys deserve 100 stars rating. I got a basic room, and I called reservations to change my room. They never contacted the front desk, and gave me the run around. So the lady at the front desk told them off and gave me a even higher priced room. I really like how she helped me out, and also told me that the reservation ppl play games with the customers. You’re better off going into the hotel book a room and not over the phone through reservation.

This hotel did not have a manager on duty, every time I call about my concern with my reservation. I got the run around. I’m visiting from Texas. I was told this is not a safe area so I wanting to relocate. I would not recommend this place, they are unwilling to assist after several calls, I kept getting transfer back into the phone loop. NOT RECOMMEND!!!

I Can Sleep So Peaceful While I'm Here Visiting and I Won A Nice Amount Of Money From Playing The Slot Machines In The Lobby... Thank U For The Hospitality, I Most Definitely Will Be Back...

The only thing good was it was right off the expressway. The room was nasty and they didn’t have a phone in the room. 🤷🏾‍♂️

Horrible accommodations. Security basically chased me n my Ada service dogs into the bldg saying I couldn’t have them. Then was accused of forging the required dr letter for Ada dogs. Took over an hour for check in. Tv did not work. Disgusting room. Drawers missing from dresser. And we are platinum members of Wyndham Ham. Horrible. Pick motel 6

I was in the ballroom and I must say it was nice. The entertainment system was great. Parking was great bathrooms cleans!

Someone has my beats pro i know for a fact i left them in the room next to the television along with a pc cord!! Its cool but no more of my business you shouldnt as well!!!

There was roaches in my bathroom and housekeeper are so rude this place has went down i use to love stay here no breakfast so why done you guys put a microwave and refrigerator in the roo the lobby is nasty by slots machine i will not be stay here offen as i use i can spen a $120 some where better

Listen, I hate to post bad reviews. Im just not that person, im always seeing the silver lining and remembering its not the employees fault for everything and what not. I am the kind of person that if i get the wrong meal at a restaurant, even if im allergic to it, ill eat the food given to me and leave a 25% tip. BUT YALL- THIS HOTEL. So we’re pulling up this street, like 9 pm. Its me and 2 friends, one of them 8 months pregnant. Its already not feeling great- streetlights are out, you cant hardly read the signs of any buildings, lots of rubble just around the area and what not. Whatever, thats fine, i get it. I lived in a neighborhood just like this before, im good. We get our parking spot, walk in, and the front desk is sheilded in some acrylic/plexiglass/something or another that makes it impossible to hear the employees on the other side (and makes it look like theyd be well protected from a gunman). We tell them we have a reservation thats been paid online and lip-read that our payment hasnt gone through and we have to get cash out from the atm to get the room. Frustrating, but whatever, sometimes technology sucks. So we get the cash, lip read some more, recieve our room key and a half sheet of printer paper that says we can park outside and no one can tow us. Weird that its not a more official parking pass, WE’RE STILL JUST LOOKING PAST IT. We get on the elevator- straight smell of weed (not that we’d usually complain, we’re down with that when one of us isnt pregnant). Still, we look past it. We get to the room. Only half the lights work. The paint on the walls (and the drywall itself) is falling off. THERES CIGARETTE BURNS IN THE SHEETS??? And through the holes, we can see some itty bitty critter like movement. Theres a great view of the parking lot, where we felt like we’d be great witnesses for a mugging or shoot out. Maybe be part of the crossfire, real good experience. Either way, theres no way in hell im making my friends stay here. Even if it werent for the sketchiness, theres only 2 pillows on each bed that are about 3 grams of weight from disintegrating. Thats not gonna fly. We go downstairs to get a refund. The refund. Of $225. Was given to us. IN ALL $5 BILLS. If you value cleanliness, safety, or a good time, please choose ANYWHERE but here.

We were in town for my Aunt's funeral and were totally shocked at the service the room and location. So we get to the room and the room smells like weed the room is nasty because it had mouse dropping on the bed under the pillow so we took a picture of it . Room also had hair in the night table so I went tell them about situation so they give me another room and it also smells really bad so I go back down and tell I want a refund They said they could not give a refund so I checked out my bank is in the process of stopping payment so my suggestion is what ever you do don't stay here .Because I will not pay anyone 351.04 dollars for very poor service period!!!

It was ok they didn't do what cousin we were to rooms next each other and when book this room they they wasn't far Wrigley Field it only 2 minutes away when they more 40 mintues away

We had a great stay. This hotel is wonderful. The location is superb. The staff is awesome. It’s very clean and neat. …

Do not stay at this hotel the room was not up to part it was food on the floors the bedding had a Burt stain. They also don’t have house keeping at certain times threw out the day. so I was stuck with the Burt stain sheets the lobby is filled with drunks also outside. Staff is a little rude the bathroom and hotel is out dated. The only good thing you are surrounded by restaurant’s

Stayed overnight attending a concert at Soldier Field. This hotel was reasonably close and inexpensive. Bed was comfortable and room relatively clean. It was quiet and uneventful, no stress. Definitely not the Taj Mahal by no stretch, though. Wife chose not to take a shower because of the dingy condition of the bathroom as a whole, though it probably was serviceable enough. I've seen worse... The door into the room was binding, had to push hard to open, but again not a deal breaker. The room we had was right across from a driveup window, but curtains were adequate, room insulated well from any outside noises. Overall, we slept well. No breakfast due to COVID nor any coffee in the room. Check in and out smooth and trouble free.

Our stay was horrible when we was checking in we almost witnessed a shooting. I had to clean my room after checking in and after being there a few hours we realized our room had roaches. I wouldn’t recommend this hotel to anyone especially people with kids. Worst hotel ever I can’t believe they are still open for business. Our room smelled like I was manufacturing cigarettes and the refrigerator had mold growing in it. The towels were dirty and we only had 1 working lamp in the entire room.

I wasn't going to write a (book report) review but, the staff upset me by knocking on the door the 3 days I stayed even though I put the Do Not Disturb card on the door. Someone kept taking the sign off and laying it on the floor or sliding it under the door. (WHY?) Then when I left out of the room on Sunday afternoon when I came back SOMEONE had entered the room and moved the towels but DID NOT clean anything! (WHY?)The room was fairly clean but, the housekeeper didn't pay attention to detail cleaning. The lamps were very dusty with sticky residue on them, the tv remote was disgusting, the bedside tables had sticky residue on them. The bathtub was very dingy and hasn't seen any type of disinfectant cleaner so I cleaned EVERYTHING with Clorox bleach cleaner! They didn't vacuum on the sides of the bed between the nightstands and the mattress cover could use a good cleaning to remove the hair and crumbs that fall on it. I used my own soap, towels and cleaning supplies. The pillows were really stained under the pillow cases, the sheets were clean but the comforter was just put back on the bed and not washed, I folded it back. The bed was comfortable, the water was so doggone hot you have to be careful and adjust it just right. The shower screamed like a baby for 5 minutes and then it stopped! (LMBO) I sprayed the entire tub and shower walls with bleach! The Wi-Fi didn't work Saturday or Sunday so I just used my phone to stay entertained. Leaving the room there was trash piled up outside of the trashcan by the elevator on the 4th floor on Sunday and Monday. As I was leaving the building a man was sleep in the lobby, the clerk never looked up to acknowledge me so I just left the key card and walked out. My other concern is that NOBODY had on masks not even the staff!! I know ALL those people are NOT vaccinated and that's scary!! I kept my mask on until I got into my car and I sprayed the room with Lysol the whole time! All in all they could Do Better! My apartment owner booked this hotel for me because of the plumbing disaster in our building otherwise I don't stay in hotels unless out of town on vacation!!! I'm done!

Front desk personnel was efficient no emotion. The elevator was not clean . The room carpet needed to be vaccumed, bedside table light didn't work, chair in the room was ripped and cushion could feel the spring. Bathroom no kleenex and hairdryer didn't work. No breakfast as advertised and no coffee maker in the room and the refrigerator was noisy. On the bright side bed was comfortable, bed linens were clean and hallways were quiet. Stayed because or hotels were booked and a holiday weekend.

My room had a loud exhaust vent in the bathroom. I'm sure it should have been fixed a long time ago. The room was clean but had several imperfection.

The hotel is surrounded by crackheads kids the hotel smells like ulike you're in the non smoking rooms smell like smell like smoke so there really is no but there really is no non smoking room there there are people in the lobby playing slot machines the staff Was very rude do not stay there!

The rooms were terrible. Toilets were clogged, ppl walking in room with keys, just poor poor service & watch your clothes for things that crawl

Went here for 1 night because our power went out in the whole building.. didn't know this place is really smelly and rundown.. the first room I had, the air conditioner didn't work well at all.. so I was given another room without any problems.. but both rooms had the very foul odor of smoke, even in the lobby.. it did the job for the night but I will never go back there..

room 329. had bed bugs. they did nothing about it. no refund. no new room . even though we wouldn't have wanted another room. they probably got bed bugs in every room. I hope this post goes viral and really hurts thier business. what else can I do. we checked in at 1am and left around 5. didn't go straight in we went for food and ended up being gone for 2 hours. we were only in the room for 2 hours before we discovered the bed bugs. I got got a video of it. but it didn't help me get my money back. I will try to get a lawyer if its worth it.

It served its purpose. The hallways didn't smell fresh but overall a good stay.

My boyfriends birthday weekend SUCKED ! This hotel is disgusting! Staff are rude . Housekeeping sucks. Needed more towels to take a shower before leaving he denied me more towels due to the fact he hasn’t made his way to my room number yet. Housekeeping obviously doesn’t know how to do they’re job curtains had red stains on them the sheets in our bed had red and brown stains on them . The microwave in our room did not work tried telling the staff and they acted like they couldn’t understand or speak English. Bed bugs and cockroaches!!! DISGUSTING HOTEL!!! Would BOT recommend. Bad choosing on my part! Definitely NOT worth the price that I had paid!

This is the nastiest place I’ve booked near chicago hands down. The light fixtures on the wall are falling off four sets of exposed wire with my child in the room two of which are above the bed. Asked for a new room they said this was “their nicest room” so asked for clean sheets and towels seeing as ours were stained. They brought us “clean” ones which were also stained and had black hairs all over them. They were stained more than the first ones. It’s 11:30 at night and I plan to find another hotel. Most people would have stayed, not worth it for me or my child especially for Valentine’s Day.