VERY disappointed with this hotel: - The elevator was not working and was not fixed during 4 days we stayed there. The guy that is supposed to help you with the bags to climb to the third floor was constantly on his phone. - The breakfast was very poor. There was dirt in the shower place and few yellow drops in the toilet - unacceptable even for 1 star hotel, yet alone for a "Luxury" hotel. - One hour massage cost 30 euros and honestly was not very good. - We got room with balcony and the "balcony" was literally 5 centimeters deep. - Minibar was extremely expensive - 330ml water bottle cost 2 euros and small 50ml bottle of Jack Daniels cost 10 euros!! - The floor was making loud noises when you walk. - When we arrived they take us the money for the room immediately but after that they made us wait in the reception 30 minutes because the check in was at 14:00. And all that cost "only" 80 euros per room/night. For sure I will not go back there again and if you don't want to overpay for low quality hotel and services search for ANY other hotel. Update: After 3 weeks the elevator is still not fixed.

Good things. Fancy-looking hotel. Good location. Tasty food in restaurant. Not so good things. During check-in you have to sign a really weird agreement with the hotel. In this agreement is specified a lot of ridiculous things, for example: the hotel is not responsible for security of your property during the stay (e.g. if something will be stolen from your room it's ok); there's no money refund and instead you'll have refund in some internal hotel points (or something similar), which you'll able to spend for future bookings; etc. Pool is extremely cold and a bit dirty. Also, there's no change room in Spa zone as well as no separate entrance in there. So, you basically have to pass hotel's lobby in your bathrobe every time, when you want to visit Spa. There were several other minor issues. For example, you have to order your breakfast in advance. And they have very spicy one in menu, but you don't know that. There's no hints about that (usually there should be "pepper" icon near the dish in menu) and nobody warned us as well. We had to figure this out on our own during the breakfast :) We had the room with terrace, and all the furniture there was wet because of rain. It makes sense to create some cover from the rain on terrace, otherwise terrace has no use during rainy days. We had only one bathroom mirror in the whole room. This is uncomfortable for a bit, when you're dressing to go out. In general hotel looks fancy, but it seems to be too greedy. Guests have to sign weird agreements. There's a weird refund system (we didn't use it, but it was described in the agreement) Water in the pool is too cold. And I can continue this list if needed.

The hotel is well located. Rooms are large and comfortable. Hotel is very clean. The small Spa is pretty. Breakfast buffet is satisfactory. Last but not least, the staff is gentle and prepared. Sure a superior standard quality structure. Highly recommended.

The first impression: yellow stains on the top mattress, hair on the bed linen, which I asked to replace. Bad smell in the room. Yellow stains on the bathroom tiles. The twin room is tiny, nowhere to open a suitcase. The bathroom door was creaking loudly whenever opened. The SPA was quite nice but the massage room is too simple with only one table (can't do couple massages). You get to choose your breakfast from a menu, which is very limited, has only one vegan option - oatmeal. I asked for a caffeine-free drink for breakfast. The waitress offered me black or green tea (which contains caffeine). It's dangerous when kitchen staff don't know about the food they serve because if a person with a caffeine allergy consumes caffeine, it can cause anaphylactic shock. Later on she said that herbal/fruit tea is not included in the prepaid breakfast, so I either had to pay extra or have a packaged juice instead of a hot drink. She was saying this with a facial expression full of hatred. Lobby staff were discussing one of the clients in a negative tone in my presence after the client asked to move the time of her breakfast. I'm sure that lady wouldn't have appreciated what was said behind her back. It seems like their staff are not well-trained and disorganised.

(Translated by Google) Luxury hotel (Original) Розкішний готель

(Translated by Google) Modern hotel with good repair, within walking distance to the city center and train station, good breakfast (Original) Современная гостиница с хорошим ремонтом, в пешеходной досягаемости центр города и вокзал, неплохой завтрак

(Translated by Google) Was in the suite. Thoughtful interior, beautiful rooms with high ceilings. There is a stocked minibar. For convenience, your restaurant, where breakfast is served (and not only), has live music. Great staff) (Original) Была в люксе. Продуманный интерьер, красивые номера с высокими потолками. Есть наполненный мини-бар. Для удобства свой ресторан, где проходят завтраки (и не только), есть живая музыка. Отличный персонал)

Chose this hotel because of the location. Good service, nice spa, tasty food, decent prices. What else would you require. The personnel is helpful and polite, the atmosphere is great, everything is neat and tidy.

Loved it!

Not worth the money the room cost

(Translated by Google) New, beautiful and clean hotel with a comfortable spa area near the central part of the place. Extremely nice staff. I recommend! (Original) Новий, гарний і чистий готель з комфортною спа-зоною недалеко від центральної частини місця. Надзвичайно приємний персонал. Рекомендую!

One of the Top 5 best hotels I’ve been to. Staff very friendly and accommodating-even know English! Have a sauna with pool and a sports gym. Highly recommend if you’re in the area!

(Translated by Google) Honestly, if we assume that this hotel is one of the most expensive in the city, then two stars for the staff and the bed. Everything else needs to be fixed. I was disappointed and next time I will choose another institution (Original) Чесно кажучи якшо врпховувати що даний готель є один з найдорощих в місті, то дві зірки за персонал і ліжко. Все інше потрібно виправляти . Розчарувався і на наступний раз оберу інший заклад

(Translated by Google) Fine (Original) Отлично

(Translated by Google) Great place. The spa is incredible. Service for 100 points (Original) Супер місце. Спа неймовірне. Обслуговування на 100 балів

(Translated by Google) Very decent hotel (Original) Очень достойный отель

(Translated by Google) Enjoyed the stay🥰 clean, sophisticated, nice, tasty, free spa services☝🏻 The staff are nice and attentive, feel like they put their soul into the work of the hotel so keep (Original) Дуже сподобалось перебування в готелі🥰чисто, вишукано, гарно, смачно☺️ є можливість безкоштовно отримати спа-послуги☝🏻 Персонал приємний та уважний, відчувається, що в роботу готелю вкладають душу👏🏼так тримати❤️

(Translated by Google) nice hotel, spa, where you can book a variety of treatments, including massage. clean, tidy, modern. liked it, thank you (Original) гарний готель, є спа, де можна замовити різні процедури, зокрема масаж. чисто, охайно, сучасно. сподобалось, дякую

(Translated by Google) Everything is fine except for audibility. This is a direct problem. (Original) Всё отлично, кроме слышимости. Это прям проблема

Excellent hotel, staff were friendly, professional and helpful. Parking was easy right outside. It looks very stylish and tidy. The spa and gym are above average for a hotel, gym well equipped and spa big and clean. We got great food and service in the restaurant too. Definitely somewhere to come back to

Pleasantly surprised by the kind gesture at this hotel. Very neat comfortable and clean rooms and superbly sweet staff. Restaurant and food is top quality. Swimming pool sauna facilities are exceptionally clean and convenient. Joyful experience

(Translated by Google) Renovated, very cozy hotel (Original) Оновлений, дуже затишний готель

(Translated by Google) A chic hotel, friendly staff, delicious dishes from the chef. We collected lunch box on the road (there was an early check-out). We recommend all 100. Have been in many hotels, but have not yet met such beauty and luxury (Original) Шикарнейший отель,приветливый персонал,вкуснейшие блюда от шеф повара.в дорогу собрали ланч бокс(был ранний выезд).рекомендуем на все 100.были во многих отелях-но такой красоты и роскоши еще не встречали

(Translated by Google) Nice staff)) good service, quality and comfort (Original) Приятный персонал)) хорошое обслуживание, качество и уют

(Translated by Google) Bimba (Original) Бімба

(Translated by Google) The room is great. Comfortable beds, everything is clean and smells nice. Snug. Expensive textiles and fancy furniture. But why is there no tableware in the studio room where there is a kitchen corner? Then why the corner if you even ate sweets straight from the boxes? Surprised by the Spa, somehow not at all spa. As if everything was clean, well-groomed, a pleasant aroma, but the temperature of both the water and the air itself was too low. Wrapped in bathrobes and warmed up in a steam room))) terrible minus - sun beds, boards are absorbed into the body, uncomfortable. Well, one note at a time: we ordered tea. The girl from the reception immediately asked if we could pay. But we in swimsuits and bathrobes, as reported, but already at the end of the procedures we were again required to calculate) probably did not come out face))) (Original) Номер відмінно. Зручні ліжка, все чисто і пахне приємно. Затишно. Дорогий текстиль і добротні меблі. Але чому в номері студії, де є кухонний куток, відсутній посуд? Навіщо тоді куток, якщо навіть доставку солодощів їли прямо з коробок? Здивувало Spa, якесь зовсім не спа. Ніби є все, чисто, доглянуто, приємний аромат, але температура і води і самого повітря була занизькою. Кутались в халати і відігрівались в парній))) страшенний мінус - лежаки, дошки впиваються в тіло, некомфортно. Ну і зауваження по одному моменту: замовили чай. Дівчинка з рецепції одразу ж перепитала чи можем оплатити. Але ж ми в купальниках і халатах, про що і повідомили, але вже по завершенню процедур з нас знов вимагали розрахунку) певно, не вийшли лицем)))

(Translated by Google) Nice ambience Recommended! (Original) Schönes Ambiente Empfehlenswert!

(Translated by Google) Cozy, comfortable hotel. I recommend to visit! (Original) Затишний, комфортний готель. Рекомендую відвідати!

(Translated by Google) I was pleasantly struck by the attentiveness and care of the staff. When leaving the hotel, a thing was left that was dried after the Spa. I did not hesitate to leave the city, as the polite hotel staff reported the loss. A caring voice suggested sending the little thing soon to my address. I want to express my great human gratitude to the team! (Original) Был приятно поражен внимательностью и заботой персонала.При выезде из отеля была оставлена вещь,которая сушилась после Спа. Не спел покинуть город,как вежливый персонал отеля сообщил о пропаже.Заботливый голос предложил переслать вещицу в ближайшее время по моему адресу.Хочу выразить огромную человеческую признательность коллективу!

One of the best places I’ve been at. And definitely the best hotel in the city. Stayed there twice for few weeks and always left satisfied. Nice and clean rooms, professional service and great personnel… will be coming back for sure! 💪😉👍

Great hotel, very clean. Elevator has been broken for 3 months already and still not fixed - not very good. Breakfast is tasty, however not big variety of food. SPA is fantastic with all illuminations and so. However, roman sauna temperature is too low. Liked lemon fragrances in both saunas - awesome. Pool is outstanding. Staff is educated and do their job well.

(Translated by Google) Without further ado: the most popular hotel in Frankivsk. And incredible breakfasts!) (Original) Без зайвих слів: найулюбленіший готель у Франківську. І неймовірні сніданки!)

Stayed twice. Upscaled hotel in Ivano-Frankivsk. Nice big clean rooms. The onside spa, sauna (wet and dry), and pool is a great extra that is included for all hotel guests

Comfort, good location, SPA

Great new hotel with SPA, but food could be better

Lovely breakfast, cosy atmosphere in the restaurant.

Amazing!

Exceeds expectations!

Not recommended hotel

Кращий готель міста 🔥🔥

Чисті номери, смачні сніданки,приємні адміністратори) Особливо порадувала чудова спа-зона та спортзал)

(Translated by Google) Excellent. Sauna is a bomb. Very comfortable rooms. Nice and clean (Original) Отлично. Сауна - бомба. Очень уютные номера. Красиво и чисто

(Translated by Google) Good hotel. I recommend. (Original) Хороший готель. Рекомендую.

(Translated by Google) Really quality (very) hotel with all possible benefits. Everything is very high quality: staff, room, spa, breakfast, location, etc. :) I was impressed by a special switch that allows you to turn on the music in the bathroom :) The only thing worth remembering is that check-out at 11, late check-out costs an additional 50% of the cost and is not always available for your room (Original) Реально якісний (дуже) готель зі всіма можливими перевагами. Все дуже якісно: персонал, номер, спа, сніданки, локація і.д. :) Був вражений спеціальним вимикачем що дозволяє ввімкнути музику у ванні :) Єдине, варто пам'ятати що виселення о 11, пізнє виселення коштує додатково 50% вартості і не завжди доступне для Вашого номера

(Translated by Google) A nice hotel. .von .personle very kind (Original) Un bel hotel. .von .personle molto gentile

(Translated by Google) Comfortable, polite staff. (Original) Комфортно, вежливый персонал.

(Translated by Google) A modern hotel with a great spa and positive staff (Original) Сучасний готель з чудовим спа та позитивним персоналом

(Translated by Google) The owners are inadequate (Original) Власники неадекватні

(Translated by Google) Good hotel in the city center near the train station. Good rooms with expensive renovation, high-tech furniture ?, good cuisine, free spa, I recommend to guests of Ivano-Frankivsk. (Original) Добрий отель в центрі міста поруч з жд вокзалом. Гарні номери з дорогим ремонтом, меблі хайтек?, Добра кухня, безкоштовне спа, рекомендую гостям Іванофранківська.

(Translated by Google) Very nice hotel, friendly staff, delicious breakfasts. (Original) Дуже гарний готель, персонал вічлевий, смачні сніданки.

(Translated by Google) This is definitely the best hotel in Frankivsk. And here are very tasty breakfasts 😋 (Original) Це безумовно кращий готель Франківська. І тут дуже смачні сніданки 😋

(Translated by Google) Large rooms, professional staff, good location (Original) Великі номера,професійний персонал,гарне розташування

(Translated by Google) Great modern hotel! With a very cool interior🔥 The staff is helpful and polite! Breakfasts were included in the room rate, but they also ordered separate meals - everything is delicious and satisfying !! Thank you for your hospitality ❤️ (Original) Отличный современный отель! С очень крутым интерьером🔥 Персонал отзывчивый и вежливый! Завтраки были включены в стоимость номера, но заказывали ещё отдельно блюда— все вкусно и сытно!! Спасибо за гостеприимство ❤️

(Translated by Google) Vse syper..rekomendyy (Original) Vse syper..rekomendyy

(Translated by Google) Great place. The spa is just class. The service is super. Clean and cozy. We will come again (Original) Чудове місце. Спа просто клас. Обслуговування супер. Чисто та затишно. Приїдемо ще

(Translated by Google) Not a bad hotel, although more was expected. A big plus is the spa and breakfast on the private terrace. But overall the expectations were better, unfortunately. Did not warn about the coffee in the room, which was paid, the cleanliness would like better and generally pulls on 3, like a hotel. Although some staff were friendly. Wishes to work on improving the level! (Original) Не поганий готель, хоч і очікувалось більшого. Великий плюс це спа та сніданок на власну терасу. Але загалом очікування були кращими, на жаль. Не попередили про каву в номері, яка виявилась платною, по чистоті хотілось би краще і загалом тягне на 3, як готель. Хоч і деякий персонал був привітним. Побажання ще попрацювати над покращенням рівня!

(Translated by Google) Elegant hotel, location in the city center, delicious cuisine, spacious rooms with expensive renovation (Original) Шикарний готель , розташування в центрі міста , смачна кухня , просторі номера з дорогим ремонтом

Good breakfast. Nice place.

(Translated by Google) Real 5 stars. Everything is up to par !! (Original) Реальні 5 зірок. Усе на висоті!!