The Royal Women's Hospital image

The Royal Women's Hospital

General hospital

😠 Went into labour and left to wait 5 hours / until I was 8cm dilated with my baby’s head part way out before I was sent to the birthing suite. I was only moved because I started vomiting blood. My baby was facing upwards at birth because nobody checked me / the status of how my labour progressed the... People often mention care, hospital, staff, experience, baby, doctors, birth, amazing, time, midwives,


Address

20 Flemington Rd, Parkville VIC 3052, Australia

Website

thewomens.org.au

Contact

+61 3 8345 2000

Rating on Google Maps

3.70 (446 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ

Featured Reviews


Frequently mentioned in reviews: care (104) hospital (103) staff (96) experience (54) baby (53) doctors (51) birth (50) amazing (49) time (46) midwives (44)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Danielle K. 5 months ago on Google • 7 reviews
    Went into labour and left to wait 5 hours / until I was 8cm dilated with my baby’s head part way out before I was sent to the birthing suite. I was only moved because I started vomiting blood. My baby was facing upwards at birth because nobody checked me / the status of how my labour progressed the entire time I was at the hospital. This made labour excruciating . Pain medication was refused - not even Panadol. I heard the nurse say to the midwife when I was finally sent to the birthing suite that I was being a drama queen. Better treatment would have been received at a vet clinic. My experience was nothing shy of traumatic. No woman ever should be mocked for being in labour. It beggars belief that rather than checking how my labour progressed I was dismissed and left to suffer. The hospital is not fit to operate.
    22 people found this review helpful 👍

  • 1/5 Israa S. 4 years ago on Google
    Women's hospital with no ultrasound facilities after hours, very disappointed from this hospital as I went there with a really bad condition and a high risk pregnancy and all I wanted at that time just to see my baby's heartbeat. And they simply told me sorry we DON'T have an ultrasound facilities after hours. And on the next day on early morning I went to Werribbe mercy hospital and they just did ultrasound for me straight away even if it's after hours. Unfortunately they didn't find the heartbeat so I lost my baby. Please all hospital and especially the Women's hospital try to provide the ultrasound facilities as your patients need it.
    16 people found this review helpful 👍

  • 1/5 Michelle K. 1 year ago on Google
    This hospital has no idea what it means to treat women who are giving birth with kindness and humanity. The midwives/doctors are terrible, rude and rough, they have no interest in listening to what you are feeling when you are birthing your baby. I felt so violated giving birth to my first child here, I was forced into decisions that I did not consent to, I never received the proper care for myself or my baby after such a traumatic birth which has left me with permanent injury and PTSD. It’s been nearly 22 months and no one has followed up with my experience at the hospital. I hope other pregnant women really make a conscious decision before choosing this hospital because if you are happy with someone else forcefully taking control and physically assaulting you and not providing you or your baby the proper care that’s what you will be in for.
    14 people found this review helpful 👍

  • 2/5 Adeel I. 4 years ago on Google
    My wife has delivered two babies in this hospital so far. Doctors and all other staffs have been very nice. All appointments, visits have been smooth. Last week my wife had a cesarean on 25th Jun 2019. All good. My wife stayed at the hospital for three days and was told that she would be discharged Friday morning. On Thursday 27th June 2019 around 8 pm, i went to talk to our midwife asking her, "What is the exact time of our discharge tomorrow, so that i can come an hour or two before and pick her up". All of a sudden another midwife name SARAH started saying, "LEAVE AS EARLY AS POSSIBLE". And i replied, "Trust me, i would not like to over stay as well". Mid wife SARAH came out and said "O well, then you can leave right now. I said "excuse miss, whats your problem, why are you interrupting our conversation". SARAH mid wife said "I am just telling you if you want to go now you can". I repeated, i am just here to ask our departure time tomorrow. SARAH rushed in our room BED 20, 4th floor, telling my wife the same thing, "IF YOU WANT TO LEAVE NOW YOU CAN GO", my wife who wasn't well (2 days after cesarean) said, i would like to stay until Friday morning (which is our due time to leave). SARAH again was like, MAKE SURE YOU LEAVE AS EARLY AS POSSIBLE. I mentioned this story here because, i myself being a student in University of Melbourne and having a lot of wonderful experiences of Royal Women hospital, i wanted to shed light on some people, who are not inline with the quality of service this hospital provides. I hope the management looks into this matter.
    13 people found this review helpful 👍

  • 1/5 take t. 2 years ago on Google
    I did my professional placements here and the higher level teaching staff as well as some of the ward staff were very rude to me. They really should not be treating people they take under there wing this badly. The hospital culture in terms of remaining professional is very lax as well. People talk behind people's backs as well as professionals talking behind patients' backs. I would not want to or advise to come here for my professional development or anything otherwise.
    13 people found this review helpful 👍

  • 5/5 Hanan A. 3 months ago on Google • 64 reviews New
    Impressed with impeccable service, spotless facilities, and the convenience of having interpreters available, also have prayer room

  • 1/5 Lindara S. 4 years ago on Google
    The wait at the pregnancy clinic is way too long, for Melbourne, australia the system should be much more better. Maybe more staff or less appointments squatshed in between. As a pregnant woman it is hard to wait 4 hours and this every 2 weeks the same procedure
    10 people found this review helpful 👍

  • 1/5 Artem B. 1 year ago on Google
    Total disaster. Avoid this place at any cost. Last 3 appointments my wife has been told baby needs to be induced. Then, on week 37.5 they call us and say we missed the appointment. We told them that we didn't get any letters though we checked postbox twice a day. They said because we missed one next one will be in a 2 weeks. I tried to explain that we have inducing labour and we can't wait that long. The plan should have been set up this missed appointment and we have medical conditions can't wait that long. They said that they don't have any records of that and we should come on week 39.5 just for a normal check up. It took me 2 days of calls to get in touch with coordinator but noone called me back so we had to show up in the hospital to get someone to check our case. Only after that we got a call that we need to come URGENTLY and set up the date for induction. When we came and had appointment for all day long with midwives/doctor they said they would call us next day to confirm the date for induction. Doctor also said it should be done very urgently because my wife had high risks of complications. guess what? No call next day.. I had to call my self again to get the date scheduled. What do you think happened on scheduled date? NO CALL AGAIN. So I had to call and ask what's going on. Next day we finally arrived to hospital but had to wait 36 hours in the ward before they got everything ready to start the labour. During labour midwife made a mistake asking to push though the cervix was not opened. When my wife asked for epidural it took them 30 minutes to get one and go through all the consent forms and getting interpreter though we told them that we already had it before and doctor explained it at our last visit too. They preferred my wife to suffer from pain for extra 30 minutes and they were just slowly and nicely explain her all the pros and cons.. that's the worst experience ever
    10 people found this review helpful 👍

  • 1/5 Erin M. 1 year ago on Google
    Its possible that the doctors and nurses here are wonderful, but the reception staff are rude and let the place down. There needs to be more customer service training especially since some people are calling about sensitive issues. Called 10 times last week, the reception staff kept transferring me without listening to what I needed, phone kept ringing out. After the last time calling in tears and getting the same treatment, I went to Monash emergency instead to have them help me.
    10 people found this review helpful 👍

  • 1/5 Wil T. 6 months ago on Google
    Awful reception. I called about my referral for surgery, which was rejected because I "live too far away". So I called and asked what to do and was met with such attitude from the receptionist I spoke to. I've already heard a few stories from family and friends about how awful staff treated them. Absolutely abhorrent. Your reception staff need sensitivity training. It doesn't matter if they're tired, they're dealing with real human beings and need to show some professionalism instead of snarky attitude. I haven't even been here, but sure as hell don't feel welcomed or even feel the want to try. Edit: I did call the liaison team and reported my complaints to a lady on the other end of the phone. She was nicer than anyone I had spoken to from the hospital. I suggested your receptionists receive some sensitivity training and the lady I was speaking agreed with me.
    10 people found this review helpful 👍

  • 5/5 Georgia 3 months ago on Google • 48 reviews New
    ⭐️⭐️⭐️⭐️⭐️ Could not recommend more. For my pregnancy and birth the Royal Women’s team were outstanding. Every staff member at all times were professional, friendly and supportive. My delivery team in the birthing centre were amazing, making the experience so special and most importantly knowing my baby and I are in the best hands. It takes special people to work in this field and the Royal Women’s has the best there is. 🙌 A huge thank you to the team and those involved I had the pleasure to be cared for by.
    1 person found this review helpful 👍

  • 1/5 KD z. 4 years ago on Google
    Royal women doctor and the nurse midwife excellent and professional Must give them five stars⭐⭐⭐⭐⭐ But this one star I will give to the Royal women hospital room manager!!!!!!!! during the pregnancy, my water totally broke at 28 weeks. when 29 weeks start first day, I have to take shower in private infection room, otherwise I will get infection. when I naked came out after shower, this room manager didn't knock the door, the first thing she came in and said I shouldn't get nake it??? excuse me, Im in my own room that is why I have to take a shower and come out from the bathroom cos my water was broken!!!, I need to sit on my bed to dress up!!! She didnt appology and kept staring at me and kept talking rubbish. So humiliated! After when I changed to a normal room but I'm strongly in pain. I couldn't really walk, you said I'm lazy???? How dare you said I'm lazy during my water broke in dangerous time?? Funny is you made up the story said 23 weeks women water broke, they also walk around as well????? After walk around I will feel better???? Yeah right, my placenta will fall off and there will be no oxygen for my baby!!!!! I wish you get fire soon? cause this job is not suitable for you, hopefully, no other pregnant women got treated like me. this is saint job, you are devil nearly killed my baby. Hope you see my comment, i will cone back to visit doctors and nurse soon! At last, thanks doctors and nurses helping me went through this hard time, and now my baby has turned one ?. Thank you so much guys!
    9 people found this review helpful 👍

  • 1/5 Lucas H. 7 months ago on Google
    My daughter's birth here was nothing shy of traumatic; everything following the birth was an absolute nightmare. I was treated like a second class citizen for the remainder of the stay, accosted by one of the nurses and told I can't come back. All I did was quietly and calmly bring my partner and baby fresh laundry and some healthy takeaway. One of the staff straight up lied about my partners consent to visit and then falsified a report about aggression - disgusting behaviour! We picked this hospital because they purportedly know how to assist women with mental health conditions, but in practice that has been tragically untrue. Supporting women with mental health conditions through birth is extremely difficult and complicated, and this support was so sorely needed. Instead, the staff placated my partners worst imagined fears and drove an enormous wedge in our family. If you know anything about supporting people with delusions, you know that they need gentle grounding and assistance with determining what is and isn't real. Supportive and healthy partners will always need to play a role in that - what do they think happens after dismissal? To all young fathers - this hospital doesn't care about you at all. You are a 'visitor', not a patient, and they don't care if you get to see your baby or not. It's absolutely foetid policy. If your partner needs mental health assistance or you plan on having a modern responsible family unit, go literally anywhere else. This place runs on ancient gender roles. Edit for response: I already called to file a complaint and was promised a callback that never arrived. No change is coming, I just have to accept it and move on.
    9 people found this review helpful 👍

  • 1/5 prasant p. 4 years ago on Google
    The wait time is just unbelievable. Being just for women's.. Imagine it be a regular hospital. U just wait wait and wait. The front desk staff is so slow that cannot be explained in words. Don't understand why our government just believe in using our tax money in big buildings. It should be used to upgrade the system so that people should have more and easy access to doctors and treatment. What's the point of being dying of pain in the waiting chair at a hospital of this grade.
    8 people found this review helpful 👍

  • 1/5 A K. 10 months ago on Google
    The staff at Royal Women's Hospital treated me and my wife incredibly poorly every single time we have had to use their services. As new parents, we showed up to the hospital with concerns about my wife's pregnancy and each time we were treated disrespectfully and our concerns not taken seriously to the point that my wife had to beg to get an ultrasound due to concerns she had. The most unprofessional hospital staff I have ever come across from the nurses all the way to the doctors.
    8 people found this review helpful 👍

  • 1/5 Vandy C. 1 year ago on Google
    We had bad experience just now. We had waited for 2 hours and suddenly our registration & queue for the doctor was cancelled. It was an old triage woman nurse who cancel it who did not want to say her name. The fat woman triage clerk was the worst. I think she didn't have proper manner to serve patients in hospital. Fortunately the Triage protect her. I am very disappointed for the Melbourne hospital emergency service for my wife who had concerned with her pregnancy.
    7 people found this review helpful 👍

  • 5/5 Nikki Y. Y. 1 month ago on Google • 37 reviews New
    I don’t understand why would this place has less than perfect reviews. They went above and beyond for the birth and care for my newborn. I am so grateful for all the wonderful staff members and for the care we received.

  • 3/5 Kirk 4 years ago on Google
    Please answer your phone. You said you would Put my wife’s appointments on the same day. You did not do this. We live 4 hours away in regional Victoria. Calling then get transferred to another number, where the phone isn’t answered. Then leaving a message and not getting a call back. Edit: Called the complaints line on the appointment letter. Things where sorted in around an hour.
    5 people found this review helpful 👍

  • 2/5 Alessandra B. 3 years ago on Google
    Rosemary and Gianna were the best midwives I could ever hope to find in the postnatal ward. They were kind, understanding and compassionate. All the other older midwives were mean and know-all persons who seem to enjoy watching women suffering. I strongly believe all the other midwives should observe Gianna and Rosy and learn something from them - or get another job. Most of the younger midwives were nice.
    5 people found this review helpful 👍

  • 1/5 Molly P. 4 years ago on Google
    Very disappointed. I had an appointment with one of the reproductive docter. He was rude didn't care about my feelings didn't want to know said he couldnt help us . We drove one hour just to be seen for 5 minutes. What kind of doctor does that?
    5 people found this review helpful 👍

  • 2/5 Himali R. 4 years ago on Google
    This is specifically for the Women's clinic reception (not the doctors or any other department). Please be more courteous to the patients that call you up! I have spoken to different receptionists on numerous occasions and not once have I ever received a call from a courteous person! They have all been extremely rude and impatient. Please remember that you are speaking to an actual human being (patients)! I'm not sure if this is the case with every person or whether it's because I have a slight accent (I studied and currently work in a University where there have been zero issues for people to understand my accent). I have been very patient about this but after speaking to another rude receptionist today I thought that I must write a review at least here! I do hope that the authorities will do some training to improve their attitude and interpersonal skills.
    5 people found this review helpful 👍

  • 1/5 Cecilia A. 2 years ago on Google
    presented at 8.30 am to the pregnancy day care after spending the weekend on the ED for a possible blood clot. Just for the staff at the entry to deny me the access because of my Covid 19 vaccination status. “No you can’t come in”. Other staff had to follow me outside and beg me to stay, surely because if something happens they can get sued right?. so then, Went to the “pregnancy day care” to be told that I was fine, that they had made a mistake by sending me there and that if I had trouble breathing or walking I should go back to the ED?!. And the best part is that after all this, because they attempted to start looking after my pregnancy as a whole, they send this whole thing under a pregnancy related issue to my insurance, so I’m not covered for anything at all. I’m paying for a service that I wasn’t given. Went back for Doctor to tell me to go back to my midwife in Gold Coast “only a 3 hour flight you should be fine with ur leg”. The only thing that I got out of this “gold standard” Hospital was tears, stress, heavy discrimination at the door not caring about the consequences, going back and forth on the same day because of bad communication between departments. And a bill off +$500. Accountant women tried to blame my insurance when in fact they messed my situation up by attempting to pretend that they were taking care of my pregnancy. How this place got the audacity really, nice thing to bill someone under one type of care that I never got. First hospital in Australia that does this to me throughout my pregnancy. I’ve been to others that cared way more for me in terms of baby as wel and I never had to pay a bill. Never in my life coming back here. Gross.
    5 people found this review helpful 👍

  • 1/5 Bhawana S. 2 years ago on Google
    The management out there is terrible!!!! The way staff treat patients is awful. The manager cannot remember the name otherwise I wouldn’t think twice to mention her name, was an absolute disgrace. The words that she chose to use towards myself and a fellow new mum is a joke. No compassion, instead of assuring things will be fine she was more interested in giving you anxiety and all during Covid restrictions. I was asked to get a private health insurance when asked why was the next bed person attended 3 times before I was attended once on ringing the bell. Seriously, a nurse is one of the most respected job but coming across a health worker showing no care and negligence to this level is disgusting. Shame on you for being so biased and racist, and yes you do need to be respectful towards all patients even if we don’t have a private health insurance as we are all tax payers of this country.
    5 people found this review helpful 👍

  • 5/5 La F. 1 year ago on Google
    We had our first baby at the women's last week and cannot get over how professional, caring and just overall amazing all the midwives and doctors were. Everything was explained to us thoroughly and any concerns we had were addressed right away. The level of care we received at the women's, including the reproductive services department, was second to none and we would like to thank the staff for their fantastic work. It really makes a difference.
    5 people found this review helpful 👍

  • 1/5 Carey D. 11 months ago on Google
    So far not great. Appointments are booked without asking if we are free. Doctor was two hours late for an appointment which then only took 10 minutes. They are also trying to force vaginal birth despite family history of breach births and still births. They instead want to check in later...aka you get no choice in your birth. Really hate how there isn't the right of the person who is giving birth and you have to justify why instead of receiving support about your decision. I hope my experience improves.
    5 people found this review helpful 👍

  • 5/5 Kim G. 3 months ago on Google • 4 reviews New
    Please disregard the negative reviews. This is truly an incredible hospital which shines above many others, including some private. Please read my lengthy review below.. I have an array of serious health issues which have made my high risk pregnancy extremely challenging and without question the stress and struggle has been heavily reduced thanks to the ongoing professional, genuine, care and compassionate support I continue to receive from the multidisciplinary team assisting me as well as all the nurses, midwives, doctors, consultants, surgeons, specialists etc that have been involved in my care. I think sometimes the public forget that the people behind the scrubs are also human. Without their decision to join the medical profession we wouldn't have any help with our health requirements so they honestly deserve a lot more respect and acknowledgement for the important work they do. Please also be mindful that the negative reviews may have been a once off occurrence of human error or just a negative perception from those particular reviewers who simply have unrelenting standards that cannot be met. This is a public hospital that I can personally see and feel are constantly trying to find a way to serve as many of us as possible, without all the hefty fees that private charge, however, not everyone is grateful for this, nor can everyone be pleased in life. When it comes to our health, as individuals know our bodies better than anyone and it's our job to speak up if we disagree with any diagnosis, prognosis or advice given and seek a second opinion if need be. I would highly recommend The Royal Women's Hospital without question!! In the event you are trying to decide where to have your baby/babies, I assure you this is the best hospital in Melbourne for all that pregnancy entails as there is nothing they can't handle! A big thanks to everyone who works here.. from the cleaners through to high end Management and every staff member in between.. I am so grateful for all you have done for me! The attention to detail, right down to the smallest thing, alongside the exceptional level of service and all the help you continue to provide is just phenomenal. Thank you all so much and keep up the great work! :) :) :)
    4 people found this review helpful 👍

  • 1/5 Mohammad I. 3 weeks ago on Google • 24 reviews New
    Im very sad the brocoli tiramisu didn't have brocoli :(

  • 2/5 Harvey B. 3 years ago on Google
    The hardest part about anything with Royal Women's is the lack of a customer/patient focus. At every step of the way, they seem to opt for the process that adds the most stress. The nurses are lovely and the doctors seem to care - if you get to talk to them. But there are process driven service design barriers designed to make the system efficient that make experiences there more difficult and seem less compassionate than they should be for the end users. And yeah, to pre-empt the social media/marking reply, have already fed back to the "consumer" liaison officer. A title which in itself encapsulates the problem - a dehumanising process driven inefficiency that again makes everything more difficult - albeit with a well trained compassionate expression and no follow-up.
    4 people found this review helpful 👍

  • 1/5 S Z. 4 years ago on Google
    I found the hospital staff specifically day nurses and sonographers to be extremely rude. They don't show compassion or even pretend to care about patients dealing with difficult situations. I found them to be abrupt and not have the correct facilities or procedures to deal with high risk pregnancies. They need to have more training in compassion and being able to deal with people who are facing medical difficulties. While they deal with this type of situation on a daily basis people should not turn cold and treat patients like a transaction or an appointment to get over with. The language in particular, facial expression and lack of knowledge in being able to answer questions makes me genuinely concerned about these individuals required to provide medical assistance.
    4 people found this review helpful 👍

  • 1/5 Ellen S. 9 months ago on Google
    My daughter has Stage 4 Endo. Has been at Gynae 2 for 18 months. Nothing is being done. A recent ED visit revealed No treating Gynaecologist, no care team, no care plan. Spent two nights in pain in ED while treated with only ibuprofen and Panadol. Basically they observed her in pain for 48 hours. A bit rich since there is a three year wait for the pain clinic! Overheard doctors saying she was a drama queen and had Munchausen! Really!! Any excuse not to treat! Had a visit with head of Unit Martin Healy who was rude, dismissive and unhelpful.He had her records but had not read them. Wasted our time and my daughter left distraught. Inhumane! Racist?? Lack of empathy, just couldn't be bothered. Next step for us...media? Legal action? Basically being denied treatment. Highly recommend endo patients avoid these clowns!
    4 people found this review helpful 👍

  • 1/5 Sarah J. 4 months ago on Google
    Had my first baby at the womens and wasn’t a great experience and let COVID take the blame for it. Had my second baby here and can confirm COVID was not the problem - the problem is the midwives who lack empathy towards new mothers, don’t listen to your concerns or pain, patronise you or say you’re too emotional and when you ask for help they say you can scan the QR the wall that will help you. Sorry I’m interrupting your time and asking for help. Sorry for thinking that you provide good quality healthcare. Don’t bother contacting the patient advocate service as they don’t see your problem and issue either and have the staff and hospitals backs. The only positive experience here was my time in the NICU Unit with a lovely midwife called Jacqui - without her I think this hospital would have broken me. Georgia from the Strathmore Clinic and Lacey and the girls from DPU this hospital needs more of you. Definitely won’t be back!
    4 people found this review helpful 👍

  • 3/5 F L. 3 months ago on Google • 10 reviews New
    Great hospital facilities and excellent service (medically). However, if you are experiencing any other relationship status other than married with a husband, I would avoid this hospital. Though they claim to be against domestic violence, the history and practices of this hospital (forced adoptions and coercive control of new mothers straight after birth) (closed door threats of removal of your children, threatening to call authorities so you comply etc) are very much still happening. If you would like a peaceful birth, and none of the bureaucratic, authoritative and bullying that comes from this hospital, I highly recommend you go private or home birth. 3 stars for the facilities and nothing else.
    2 people found this review helpful 👍

  • 5/5 Patricia B. 3 months ago on Google • 19 reviews New
    My daughter had her baby at the Women's a few days ago and we cannot speak highly enough of the midwives and doctots there. She was looked after professionally and with compassion at every stage and she was listened to at all times. What a great team of experts!

  • 5/5 Chris H. 3 months ago on Google • 13 reviews New
    Incredibly high level of support, care, professionalism shown at all times. The mid wives are amazing humans and we can’t thank them enough for remaining calm and confident throughout the birth of our little one. The doctors were also extremely caring and supportive. The Royal Women’s were proactive at all steps along the way and we can’t thank them enough for their world class medical care!
    1 person found this review helpful 👍

  • 1/5 S K. 4 years ago on Google
    Worst hospital on earth! Only get treated here if you want to deal with unnecessary complications, inconsiderate staff and worst customer service!
    3 people found this review helpful 👍

  • 1/5 Philip B. 4 years ago on Google
    Botch up job, my daughter asked for photo of her op, but no where to be found,
    3 people found this review helpful 👍

  • 2/5 Damien 4 years ago on Google
    Terrible place
    3 people found this review helpful 👍

  • 2/5 Henrietta C. 4 years ago on Google
    If you start out as a low risk pregnancy, in perfect health with no family history of complicated or high risk pregnancies, this is a really really good option and I'd definitely go with the midwife options. But, if like in my case you start out high risk, end up with cholestasis later on and a breech baby, consider private. I was left itching severely for 4 weeks before I was told in my next doctor's appointment that I had cholestasis. No one called me about my high blood test results, and when i rang them to find out they said they usually call if there is a problem, so I just assumed it was fine. During the whole cholestasis drama I saw the same resident doctor who did not fill me with confidence - he'd say one thing, leave to talk to other doctors, then return with a new plan. He also failed to properly complete papers we needed to book appointments, said he'd booked in an ECV, but on the day it hadn't been booked. When finally at 36+5 weeks we demanded my blood test results (which I had requested from this doctor previously but he didn't know how to work the printer) only then did the hospital kick in to action. Clearly they have a plan in place for people dissatisfied. But this merely meant a day talking and reexplaining the whole story to several doctors, another fasting blood test, ctg and ecv. Exhausting. The next day we booked in to see a private obstetrician upstairs, who was amazing and suggested a caesarean considering all the medical problems and the urgency for getting the baby out early. In hindsight, I wish I'd complained earlier. Don't be afraid to ask to see someone else or get results. Once you kick up a fuss they will pay you more attention!
    3 people found this review helpful 👍

  • 5/5 C W. 3 years ago on Google
    Many thanks to the Emergency Care including the receptionists, nurse Barbara, Mim and Dr.Ben; Dr.Nagusha, Dr. Amanda and the whole surgery team. Special thanks to best "Upstairs" team, nurse Kat, Sue, all the workers and of course my favorite MIYUKI!! (those laughs with you brought me tons of courage and relief, love you❤). Forgive me if I typed any names wrong. It's the first operation in my life(hopefully there won't be many:)), I was so scared before I came to hospital. I'm glad and grateful that it was done in Royal women's hospital. You guys are professional and caring. I was definately taken excellent care of. We sincerely hope all the best in your life. Thank you! -5 North bed 20 (Attach the sunset when I was out of hospital with my thanks)
    3 people found this review helpful 👍

  • 1/5 Trance T. 2 years ago on Google
    83453032 staff members are unbelievably unfriendly. Called twice on Monday they were both rush to hang up n unable to offer any assistance. One of the staff was laugh at the name! Your hospital scheduled phone consultation and asked for 90 minutes open window to wait for the call! Understand workers at RWH are busy but I have to work too. All I’m asking is please call on your scheduled appointment time! If that hard what’s the point to set the schedule appointment?????
    3 people found this review helpful 👍

  • 5/5 Renee 2 years ago on Google
    I was rushed to emergency on Wednesday and I could not fault the staff there at all. The instant they saw that I was distressed, uncomfortable and going through a pretty horrid ordeal alone as support people are not allowed, they were quick to rush me in and offer nothing but the utmost respect and support both physically and emotionally. COVID has put a massive strain on every business over the last couple of years, with health care wearing the brunt of it. These doctors and nurses are doing everything they can given the limitations imposed on them during this pandemic, yet they remain compassionate, patient & empathetic. My hat goes off to them. I could not have asked for better treatment, which is a credit to the amazing staff at The Women's
    3 people found this review helpful 👍

  • 1/5 Shea C. 2 years ago on Google
    Had shocking prenatal care here and an even worse birth experience. Prenatal care, I was never listened to, I have severe white coat anxiety and every time I had an appointment I would be sent to pregnancy day care for my elevated bp to sit for 4 hours alone just to be told by a doctor every time that it is white coat. One time I even had a code sent out over the pregnancy clinic and the midwife turned to me and said “that’s all because of you”. They constantly messed around my appointment dates, I begged for a stretch and sweep at 39 weeks as I was so uncomfortable and in pain and suffering mentally and I told a midwife this over the phone and I was laughed at and told to get used to it. My labour and birth was the single most traumatic experience in my life. Was made to wait over the 72 hour limit of baby being out of his waters before I was induced. Was left alone in a birth suite for 14 hours. Just having a midwife come in every 4 hours for antibiotics. I had to ask to have my baby monitored twice before they did because I couldn’t feel him moving anymore. Then when they finally did his heart rate was dropping. Then my attending midwife was insanely rude when I asked for the sheets to be changed after they further broke my waters and was throwing things around the room. I was finally induced and at one point the midwife turned up the drip and left the room to go on break, I nearly passed out while she was gone and my partner had to run out and get someone. After he was born it turned out he was 4.4kg and that’s what caused me to labour so badly. This was never picked up even though I had 2 late scans at the hospital and each time I asked how big he was and was told that “they don’t do that there”. Then I was out on the baby ward in a room with no blanket or pillow. Had to use the baby blanket I bought with me. The next day I asked for help with breast feeding and latching as he still wasn’t latching. I was told to just give him antenatal colostrum I had in the freezer and I was sent home. With absolutely no feeding advice. I’m now having counselling sessions to work through my birth trauma, PND and PTSD I had after my birth. Will never again birth in this hospital or recommend it to anyone else.
    3 people found this review helpful 👍

  • 5/5 Sarah T. 2 years ago on Google
    I had my baby at RWH on Tuesday, via elective C section. The entire anaesthesia and birthing team were outstanding before and during the surgery, the midwives and nurses of 4 South were incredible, and the special care nursery were amazing with my son. I am so blessed to have had the opportunity to deliver at a hospital that cares so highly for their patients.
    3 people found this review helpful 👍

  • 5/5 Delphine de S. 1 year ago on Google
    I have visited the health clinic a few times and always have been amazed by the level of care, compassion, extensive and very clear explanation received from everyone. You make us feel cared for, unjudged, and confident we are in good hands. Thank you!! One critic for the admins though: time to jump into the 21st century and integrate emails in communications about appointments and results.
    3 people found this review helpful 👍

  • 2/5 Josephine Pitsiavas Modern art by J. 7 months ago on Google
    Had a full hysterectomy. The next morning I was told by a nurse, not a doctor that I'm going to be discharged. I explained I was precisely told my stay would be two nights by the Theatre bookings nurse. My husband was three hours away and they told me to phone a relative to come and collect me. I explained I didn't have anyone to pick me up but the nurses kept pushing and pushing. At one stage I thought I might have to catch a train. I had blood clots in my lungs from a previous surgery I had there and was told by a lovely African American Dr there that I would be needing five nights minimum and was told I would get very special care but unfortunately I felt like something disposable.
    3 people found this review helpful 👍

  • 1/5 Creater Z. 1 month ago on Google • 8 reviews New
    If you want to get interrogated like you’re a criminal when you’re in the worst pain of your life. Come here. If you want to be denied care on the basis of you living with a chronic condition make sure you Go see the lovely Dr Ben Taylor. I will not be returning to this emergency department in and EMERGENCY. Ever again. And royal melbourne i do not need a reply to my review, i need a reply to my formal complaint that i sent.
    1 person found this review helpful 👍

  • 1/5 Shirley P. 3 years ago on Google
    Im new to Melbourne and have very bad pain and couldn’t sleep so I rang up for help, the lady with really bad attitude pick up and she’s the rudest person I’ve ever met in my life. I don’t usually give comments this is the first one and I felt the urge to complain.
    2 people found this review helpful 👍

  • 5/5 Johnno P. 4 years ago on Google
    Been here a few times, well not for me. But it’s always in a time one has very little control of what is going on. The staff are always amazing and very professional. I know caring for people is their paid employment, but the staff care more than you would think. I have a lot to thank them for. Even though you never really get to meet them. Thank you
    2 people found this review helpful 👍

  • 5/5 Milo 4 years ago on Google
    Jane B. - Midwife Cosmos Yellow Team. You are an absolutely spectacular amazing person that we will always be indebted to. We can't thank Jane enough for being our dedicated midwife through the Royal Women's Cosmos program. She was such an amazing support for us throughout our pregnancy and she went way above and beyond during our birth. She looked after us from 6am on her day off, coming in and staying with us until she delivered our baby boy, leaving after midnight! (she even brought along fairy lights, electric candles and an aroma diffuser from home to make it ambient for us!). Her ability to relate and make us comfortable throughout, along with her brilliant talent and knowledge to deal with everything associated with pregnancy and birth is just incredible. She is an absolute testament to all Midwives and to the Royal Women's Hospital. The whole experience was second to none for us at the Royal Women's Hospital. Starting from being accepted into the Cosmos program with Jane (which is such a great program), our pregnancy classes with Glennys and Laura over 3 sessions, then to the 20 medical staff that rushed in within 10 seconds when we had a scare during birth to deliver him safely. We are absolutely delighted with our experience. Thank you Royal Women's Hospital and in particular Jane, for such a pleasant experience that we will always fondly look back on and cherish for the rest of our lives.
    2 people found this review helpful 👍

  • 5/5 NN 2 years ago on Google
    Gave birth at the Women's early this year and all the nurses, midwives, lactation consultants and other staff provided great service. I believe I went through labour during their busiest week so only a midwife was available to help during my labour in the Assessment Room and she did a great job! We were impressed with their care, professionalism and friendliness during our over night stay as a public patient. We will most likely be back here when we have our next babies! Thank you!
    2 people found this review helpful 👍

  • 5/5 Josh G. 2 years ago on Google
    Couldn't have been more appreciative of all the staff in the maternity wards. They really made the birthing experience for us very comforting. Every staff member always ensured both my wife and baby boy were doing okay and taken care of.
    2 people found this review helpful 👍

  • 5/5 Aamir S. 1 year ago on Google
    Absolutely fantastic. Can't describe the level of care and service provided by the countless doctors, midwives, nurses, students in what was a long labour and pregnancy for my partner. Yes, most our appointments were never on time, we had to wait countless hours, but that is all trivial and we are so thankful for the care and advice we received, and everyone going above-and-beyond to ensure a safe delivery. Thank you again Level 3 and 4.
    2 people found this review helpful 👍

  • 5/5 FAB H. 7 months ago on Google
    I went in crying in pain due to a condition that was not life threatening, just painful. I waited nearly 3 hours to be seen, and I gladly did after seeing the conditions of some patients that came after me, my life was not in danger, just in pain thankfully, and it would be an amazing world if people had more empathy towards others, we are important, so everyone is. I saw some people complaining about the wait, I was been looked after with pain killers. No drama, I was seen and booked for an emergency surgery the next day, first thing in the morning. Amazing, I got to go home, have a good dose of painkillers, and thought, all this for free! I had been to private hospitals which the fee to be seen is about 450 dollars plus everything else, including anesthetist fees, tests and scans. I came back the next day, in enormous pain, and all I got was kindness and understanding from all the people I interacted with. I highly recommend this place. I am totally grateful for the service they provide
    2 people found this review helpful 👍

  • 5/5 Katy L. 7 months ago on Google
    My most sincere thank you to all the midwives, doctors, nurses and staff who attended us (including our little 'Kreature') in Nov 2022. I have been wanting to share my gratitude for 8.5 months but being a new mum has kept me occupied. Every time we went for our midwife appointment, the time at the ED due to abnormal foetal movements, the induction we decided to have, and during the entire process of labour and delivery, I felt respected and cared for the best and most patient way possible. We are truly grateful for the care and support we continued to receive after the delivery at the ED and physio. The labour and delivery were challenging for me, especially with back labour, long second stage and vacuum delivery, but I knew I was in safe hands. The midwives provided gentle advice/options, and every small progress was celebrated. We gained a lot of knowledge from the nurses and midwives on how to care for our infant, and my episiotomy healed speedily. Also appreciate the hospital's flexibility for letting my husband stay with me for all the four nights at the hospital. Thank you again for being such an awesome team at the Women's!
    2 people found this review helpful 👍

  • 5/5 K. J. 4 months ago on Google • 11 reviews
    I have nothing but good words to the hospital and it's staff for the outstanding service I received when I delivered my baby. They swiftly responded to the immediate turn of events and the sudden complications that arose just before I gave birth. The staff were all amazing, friendly, and professional. I have never encountered such excellent care. Highly recommended.

  • 5/5 Shivani G. 2 months ago on Google • 5 reviews New
    What an amazing experience I had at Surgery Unit Royal Women's Hospital yesterday. In the morning, I was very nervous about my surgery, but everyone made me feel so comfortable. My entire experience was fantastic, starting with the admittance nurse and ending with the recuperation phase. Dr. Sophie, the gynaecologist is truly a legend, I must say. I felt so at ease with the care provided by her. She not only answered all of my questions, but she also spoke with me in a really courteous and competent way. She filled me with such good energy that I felt at ease, stress-free, and that I had all the information I needed. The other doctors in the operating theatre were also very professional. Sorry, I can't recall all of their names, but John, Yen, and Jade were also wonderful. I was introduced to everything. The two nurses and Mady took such good care of me during my recovery period following my operation. Mady also gave me a lot of assistance and got me back in the car securely. I'm overjoyed with the service I received. Thank to Alisa for calling me today to check on me. I really appreciate her checking on me if everything is alright and provided me with useful information. Also a big thanks to Karen for all your help.
    1 person found this review helpful 👍

  • 5/5 Fernanda E. 3 years ago on Google
    I could not be more satisfied and content with the hospital and its staff members. I had my first child two weeks ago and the treatment that I received from day one was admirable. I knew I was going to go public once I got pregnant because many people that I know recommended it to me. But I was not expecting the level of professionalism and care that I received. I had a rather long labour (more than 28 hours) and the midwifes and doctors were by my side all the time. I felt in the best possible hands and knew they were doing everything right. Even at the end when my daughter had to be delivered using forceps (something that we tried to avoid as much as we could) I felt that I was the right choice given the circumstances and knew the doctors and midwifes had it under control. They didn’t pass me any anxiety or worries, it was the opposite, I felt their support. I’m not missing being pregnant but I do miss being under the care of the RWH :-)
    1 person found this review helpful 👍

  • 5/5 Katharine C. 4 years ago on Google
    We had an excellent hospital experience at the Royal Women’s hospital from the ongoing pregnancy clinic care, right up to birth and the at-home aftercare. The staff were very generous caring people who made the birth of our first daughter a memorable and cherished event. My partner and I had spent a lot of time educating and informing ourselves on the options and choices we had during labour and birth which I think assisted our positive birthing experience - I recommend all pregnant ladies do the same as it gave us confidence, knowledge and peace of mind during much of the labour. The facilities at the hospital were brilliant, including the birthing suite. When arriving at the hospital in the middle of the night I was greeted by understanding and compassionate staff. The midwives who looked after me over the next 48 hours were all friendly, kind women who gave me confidence, care and guidance. We are very grateful to the surgeon, doctors and the number of other staff who tended to the birth in the early hours of the morning. The two midwifes that provided home visits a few days after we got home were very friendly and helpful. We feel very lucky to have been able to have our daughter at such a brilliant hospital
    1 person found this review helpful 👍

  • 5/5 Nita 4 years ago on Google
    Top notch hospital with impeccable facilities. They are even environmentally friendly and have good waste management system and for patients/visitors (thankfully) a green roof garden on level 4! Toilets are generally quite clean and well maintained, considering the amount of times they are used! Had many prenatal appointments and eventually labour here between March to August and to say that the experience was wonderful is an understatement! All the staff was very professional, skilled and caring. Felt immensely supported and cared for. Their post natal services (including the breastfeeding services) are very good too. Zooki cafetaria serves plenty of decent (hot) food. For a hospital food, it is not too shabby at all. Special mention and thanks to Terese S and many other midwives and doctors behind the scene. Love what you guys do and keep up the good work!
    1 person found this review helpful 👍

  • 5/5 Amanda L. 4 years ago on Google
    I had a day surgery here and they were absolutely amazing. Top quality care, and everyone from the receptionists to the nurses to the surgeons were so kind, helpful and informative. They all really made a huge effort to enact the patient's charter right of informed consent and ensured I was fully informed about every aspect of my care. Absolutely first-class care provided, I can guarantee you will be in good hands if you ever need to be admitted here for anything.
    1 person found this review helpful 👍

  • 5/5 Gymlady 7. 4 years ago on Google
    Big shout out to the awesome day surgery staff after my recent admission. The staff were kind, caring and professional. Everything ran so smoothly and I was kept well informed from the moment I stepped into the reception area until when I was discharged. Special mention to my surgeon, nurses Rosie and Loz, Anaesthetic Nurse Fiona and Anaethetist Bridget. Thank you!
    1 person found this review helpful 👍

  • 4/5 Mahendra C. 4 years ago on Google
    Good hospital for pregnancy. Excellent doctors Tristan, Pat and all the team associated on date of the operation. Midwife are good . Timely service.. Artika, Lindsey, phoebe, Only issue was that as per hospital policy the partner cannot stay in hospital if its a sharing room. The thing is how can an mother take care of the infant first 3 days without help and she neither can get up from the bed cos of C section. That's something weird. Rest all is good.
    1 person found this review helpful 👍

  • 5/5 Charlotte C. 2 years ago on Google
    Best hospital I have visited. Thanks to the caring and lovely staff that I met there. It was a difficult moment in my life but I felt supported and listened - and also had a great level of information.
    1 person found this review helpful 👍

  • 5/5 Crtny R. 2 years ago on Google
    This place saved my sons life and I am forever grateful! I was brought in after being involved in a car accident at 28 weeks. The amazing team here noticed a change in my baby's trace and had to make a call to deliver my baby early. The team of doctors, nurses, midwives, technicians, anaesthesiologists, etc were incredible. If they didn't make that call my baby would have slowly bled out. I have been so well looked after with my recovery from the whole team and the NICU team make sure my boy is safe every day. The supports they provide for parents through lactation specialists, pain management, social workers is everything you could ask for.
    1 person found this review helpful 👍

  • 5/5 Emily A. 2 years ago on Google
    I couldn't be more grateful for how kind and considerate every single one of the nurses and doctors were. You are angels in uniform.
    1 person found this review helpful 👍

  • 5/5 Eddy C. 2 years ago on Google
    There are good people in the world and I’d say most of those good people work at the women’s health clinic on level one 🙏thank you for your care, assurance, and kindness.
    1 person found this review helpful 👍

  • 5/5 Nicole C. 2 years ago on Google
    I have nothing but great things to say about all the staff. From the breast clinic appointments to my surgery last week all the staff have been amazing. So much genuine care and compassion. Thanks for being great through such a scary experience!
    1 person found this review helpful 👍

  • 5/5 Tara M. 3 years ago on Google
    A thousand thank you’s to all the midwives, doctors and everyone else behind the scenes for the amazing care provided to myself and my beautiful baby boy who was born 18/3/21. The midwives and student midwives in particular who cared for my new little family and I were outstanding. As a first time mum, my husband and I could not have felt more supported and are so grateful for all the hard work you guys do.
    1 person found this review helpful 👍

  • 3/5 Grace W. 2 years ago on Google
    Prenatal care was pretty disgraceful especially once I started seeing doctors instead of midwives. But the birth experience and post natal care was amazing.
    1 person found this review helpful 👍

  • 3/5 Hannah Y. 2 years ago on Google
    They are generally good. But recently I don’t know why I can’t make my appointment when I want. I tried to understand maybe they have problem shortage of staff or something. But 3 weeks ago, I made a book earlier but they just changed my appointment 2 hours later without asking me. 2 hours later appointment is very different. I have my schedule fixed for 3 weeks ago. And now they are saying not other time is available,, 3 weeks ago it was available. Please consult with patient. I can’t wait for whole day only for this appointment. I am very disappointed with staff member’s solution.
    1 person found this review helpful 👍

  • 1/5 Stephanie F. 2 years ago on Google
    I’ve just finished my first video appointment with a midwife and been advised, that all of my appointments are via video - I’ll go in once prior to my 28 week check up (at 27 weeks, to have my belly checked, why this can’t be done at the 28 appointment, which is via video, is because women are catching Covid in the waiting room as they’re waiting for 2 hours for their appointment). This 27 week appointment to have my belly measured will quite literally be my first time seen by a midwife and not over a video screen. Absurdity. Also, I had a baby end of 2020, with the womens hospital, however in Sandringham, yet they have no details of my birth, even though it’s within the same department, albeit different hospital locations? I asked if there’s a number I can call, if I am worried, to speak to a midwife, like my last pregnancy, which was only 2 years ago and I’m told no. Flatly. There is no number to call to speak to a midwife my only option is to go into the emergency department. All in the name of Covid. I can appreciate that midwives are doing their jobs and the midwife’s I’ve experienced have been absolutely wonderful, but how can the duty of care, to a pregnant woman be lost like this? I’d appreciate a follow up.
    1 person found this review helpful 👍

  • 5/5 Raji K. 1 year ago on Google
    Thank you to all the staff for my first delivery last week. With a challenging labour, I was nothing but supported by the midwives and student staff. I felt so accommodated with my stay and bub was looked after so well. I'm so grateful for an amazing experience and thankful for the professionalism and experience at the hospital
    1 person found this review helpful 👍

  • 5/5 Asma A. 1 year ago on Google
    Great experience at Women’s. The doctors and midwife’s were amazing. I had a very long labor, and there seemed to be less staff that day due to Covid restrictions but still they managed with great efficiency.
    1 person found this review helpful 👍

  • 5/5 Mary R. 1 year ago on Google
    I had my second baby in Royal Women's. Staff is just amazing. I finally had natural birth after c-section and I'm really grateful for the help I got from midwives and doctors. I want to thank the midwife Maison in particularly for her great support during the labour, she was with me the whole time. It's a great hospital.
    1 person found this review helpful 👍

  • 5/5 Mandie S. 1 year ago on Google
    We had our first baby at the women's few month’s ago and can’t express how professional, caring and amazing all the midwives and doctors there. Everything was explained to us thoroughly during pregnancy. The level of care we received at the women’s was really appreciable. I still go there if any concerns and they treated very well with lots of patience and care. We would like to thank all the staff for their fantastic work. It really makes a difference.
    1 person found this review helpful 👍

  • 5/5 Jason Z. 1 year ago on Google
    We just had our baby girl born at the Women's, and we appreciate all the care, support we received from every midwife and doctor there. Big shout out to Danielle, Stephie, Rachel and Brianna who are so professional, compassionate and loving in providing us with the best care I can ever imagine during this stressful but exciting season! We are grateful for all of these. Thank you!
    1 person found this review helpful 👍

  • 5/5 C M. 1 year ago on Google
    We had our first baby at RWH on Saturday and cannot be more appreciative of the level of care, professionalism and compassion from absolutely every midwife that took care of Bub and I during the delivery and our four day stay. We felt so fortunate to have such a wonderful group of ladies looking after us during this important time. Special thanks out to Anthea for her care in the later stages of our stay. - Christie and Leggy
    1 person found this review helpful 👍

  • 5/5 Kayla R. 1 year ago on Google
    I had a Laproscopic surgery done at the day surgery (level 3) yesterday. Everyone I met was incredibly welcoming, friendly and kind. They explained everything that was happening, and even went above and beyond when I told them I wasn't good with needles! The procedure went incredibly well, I had no nausea and hardly any pain (even today). Thank you to everyone for making scary things not so bad at all!!!
    1 person found this review helpful 👍

  • 5/5 Melissa J. 1 year ago on Google
    I came here after a very traumatic event of losing my baby whilst at work. I was treated so professionally and looked after very well the entire time from check in right up until discharge. Everyone was so comforting and went above and beyond to ensure I was comfortable and able to feel as best I could whilst enduring the pain.
    1 person found this review helpful 👍

  • 5/5 Laura S. 1 year ago on Google
    I had my first baby at the women’s last week. As a registered nurse myself I cannot speak highly enough of my experience of all the incredible midwives and their second to none care. And doctor Hayden. 10/10. I will be writing a letter seperately commending everyone personally involved in my care.
    1 person found this review helpful 👍

  • 5/5 Inga G. 1 year ago on Google
    Everyone is just simply awesome. Had a baby with the hospital couple of months ago and stayed in the hospital for a week. Everyone were extremely professional, caring and understanding. The midwives just wonderful, level 5 in particular are legends. The food prep team is lovely too. The hospital is busy and staff is doing their best to accommodate everyone’s needs. Their job and effort is so underrated. The staff needs so much more recognition. Special thanks to 2 Gabriels from level 5))
    1 person found this review helpful 👍

  • 5/5 Sudheer K. 11 months ago on Google
    I can't thank the staff at Royal Womens Hospital enough for the wonderful care my wife and I received during the delivery of our baby. From the moment we arrived, we were greeted with warmth and kindness. The medical care was top-notch, and the staff went above and beyond to make sure we were ok Overall, we had a truly amazing experience at Hospital, and we highly recommend it to any new parents-to-be."
    1 person found this review helpful 👍

  • 5/5 Kimera M. 11 months ago on Google
    I had a wonderful experience at the Royal Women's today. I attended for a day procedure under general aneasthetic. Hospital experiences can be challenging and scary. The staff were wonderful. They were friendly, checked on myself and those around me frequently, offered blankets to make the wait more comfortable, and used my name. They were attentive and responsive. As the anaesthetist was putting me under, a nurse held my hand and said, "It's okay, I am with you."This was soothing and I felt safe and calm. I was woken up gently after the procedure and was given time to rest and orient before leaving. I have had bad experiences going under and being woken after procedures, so I appreciate the care. For my somatic experience, and to reduce the impact of potential trauma - to know that I was safe and in good hands as I went through this experience, helped me a lot. I hope you have a wonderful experience as well. Thank you to all the staff who for the care and the work you do :).
    1 person found this review helpful 👍

  • 5/5 Nikki C. 10 months ago on Google
    I went to the Emergency Womens Care. Perhaps I was lucky (I happened to be the only person there on arrival), but all the staff were incredibly courteous, kind and efficient and went above and beyond to make me feel well-cared for. Really impressive service. I have had a couple of other procedures there previously and have experienced nothing other than the same level of kindness and professionalism. Many, many thanks to all the staff, you all do an amazing job!
    1 person found this review helpful 👍

  • 1/5 María Luz A. 8 months ago on Google
    I had a really good experience in the past but last night at Royal WOMEN'S made me realize I should think twice where to go from now onwards... the hospital for WOMEN that has no way to check your baby's heart beats nor even do a proper ultrasound (forget about a transvaginal... that's first world!). Seriously? Where is our money going? I'm going to the Royal WOMEN'S to make sure that after bleeding my baby's still alive and I get literally NOTHING. Shame on you! And get the receptionist (V) a new job in a warehouse where NO ONE under distress has to deal with her, EMPATHY MINUS 100!!!
    1 person found this review helpful 👍

  • 5/5 Jade F. 7 months ago on Google
    Had the most wonderful experience yesterday as a patient at The Royal Women’s Hospital. From my lovely admission nurse Maree, to the fantastic theatre team - Ainslie Murdoch, Clare, Sue, April and Binil, I felt so safe and well cared for. Everyone had a smile on their face and made every moment incredible. Recovery & Day surgery was a breeze with everyone being so empathetic and lovely (thank you all). Matt Watson and Hayden Thorpe my doctors were SO caring, kind, and took so much time to explain everything to me and allow me to ask questions. Thank you so much! ❤️❤️❤️
    1 person found this review helpful 👍

  • 5/5 lana s. 7 months ago on Google
    I was recently admitted due to an exacerbation of my Endometriosis pain, I basically collapsed in pain in the car park, and was quickly rushed to ED before being admitted for pain and nausea management. I can't fault any of the staff, this is the 1st experience I've had were drs haven't dismissed my pain and just sent me on my way doped up on meds. The drs, nursing staff, cleaning & service staff and specialists all treated me with so much care, kindness and compassion - which made the experience of being unwell so much easy. Thank you to all the beautiful ED and 5 North staff that looked after me, I want to cry happy tears because of the care I've received.
    1 person found this review helpful 👍

  • 1/5 Michelle B. 6 months ago on Google
    I went to Emergency at The Royal Women’s, to sit waiting for hours while other patients went in before (which I do understand most critical go first) but to be left there waiting for hours. To then finally be brought through and again to wait hours to see the doctor, to be told they wanted to perform a pelvic exam, which I again did sited hours to happen. Once that was done I was told to have another ultrasound the next week and discharge. Absolutely no medical care or treatment performed. Basically said to wait it out and it’ll resolve itself. For me to then seek medical care at a different hospital the next day and be rushed into surgery for the issue to be revolved that night. Also to be told if that hadn’t happened I could have got an infection. So note to self, I will never go to the ED of the Royal Women’s for medical care. I also had a similar experience at The Royal Melbourne Hospital Emergency Department too… Learnt my lesson
    1 person found this review helpful 👍

  • 1/5 Elena 5 months ago on Google
    The hospital has a duty of care towards patients. I didn't receive proper care upon discharge. It's been 8 weeks since the baby was born and I'm still dealing with the issues created by the staff. It's been an awful experience and I haven't been able to enjoy motherhood
    1 person found this review helpful 👍

  • 1/5 MICHAEL RIEK G. 5 months ago on Google
    Yoooo this hospital is way too focused on digging their nose into other peoples business rather than treating their patient. They are soooo eager to know more about the patients personal life, whom they are with and not with, what they’ve eaten for breakfast lunch and dinner and what colour their poo is rather than fixing the patients medical issue or addressing their concerns. This hospital is a disgrace and gets a kick purely out of ruining families! Be careful at what they say and do and make sure you always record or ask for a written record of what’s been discussed. You’d even be surprised at what they write in your own discharge notes!!
    1 person found this review helpful 👍

  • 1/5 Sheree 5 months ago on Google
    The midwife are very supported very help full. But once you delivered the baby an go into your room the nurses are very pushing when it comes to breastfeeding I was so angry. Everytime you ring the button they take for ever they didn't even put her name inside the cot or nothing.
    1 person found this review helpful 👍

  • 5/5 Jaike K. 2 months ago on Google • 5 reviews New
    I went into the emergency with chest pain during a virus infection. The staff was unbelievably friendly and supportive since I was very worried about my symptoms. The wait wasn’t too long, since I wasn’t an emergency case I was happy to wait. The Nurses ran all sorts of test to make sure It wasn’t anything serious and kept me calm. Definitely recommend!

  • 5/5 Sha P. 3 months ago on Google • 3 reviews New
    I would like to express my heartfelt gratitude to the crew who provided immense support during a difficult time of my missed miscarriage. Their presence and unwavering emotional support were truly invaluable to me. I cannot adequately express my appreciation for the compassion and kindness I received. I would like to extend a massive thank you to the exceptional nurses, Monica and Kylie, for their outstanding care and support.

  • 5/5 Tim P. 3 years ago on Google
    We are lucky to have such a great hospital in Melbourne. Simply world class.

  • 5/5 Rob S. 3 years ago on Google
    Outrageously professional, surgeon and nurses particularly. I am so impressed by the hospital and the aftercare provided.

  • 4/5 Anam F. 4 years ago on Google
    Amazing staff. One sad story: one of my ultrasound sessions were here and my tech was horrible and stabbed me with a probe to the point that I got bruises on my abdomen. However, that was the only complain I had. My delivery experience and post-natal care was great!!! The doctors and nurses all were fantastic!! Highly recommended hospital. Just try to get your ultrasound from elsewhere.

  • 5/5 waheed m. 3 years ago on Google
    Very delightful with the professional service we always had at the women's, Special thanks to Rhian (Irish accent midwife) for 2019 feb & Stephanie & Tanisha with Zenya (Intern) for 14 June 2020, Keep up the good work guys!! :)

  • 5/5 Carina S. 4 years ago on Google
    The staff are fantastic. The level of care provided from start to finish gave me such a positive birth experience. Highly recommend.

  • 5/5 Ranjani S. 3 years ago on Google
    Have been wanting to write a review on this hospital for a long time. I had a very good experience at the Royal Women’s hospital. The clinic visits, birthing, aftercare - everything was extremely well organised. The facilities are top notch and all the staff were polite and professional - be it the doctors/midwives/lab/ultrasound/dietician - everyone gave us the right information and helped us throughout. I cherish every moment of my delivery thanks to the midwives who were with me throughout. A special mention to the midwife who took care of my delivery- Diane. She was like a robot running around taking care of each and every errand and was such a huge support to help me deliver my baby boy. I really could not have done it without her. Also I cannot stop without mentioning the NICU care. It was so good, the midwives are all the time around the babies to take care. Thank you for giving me such a wonderful memory to cherish all my life :)

  • 5/5 Vel F. 4 years ago on Google
    High waiting period just to get CTG done in emergency. Waited for more than 5 hours. Well understand they have priorities but something which can be improved. The midwives and doctors were polite and very helpful. They understand very well emotional feelings of parents and try to do as much as they can. Their care before birth and after birth was amazing.

  • 5/5 sameena k. 4 years ago on Google
    Outstanding service.

  • 5/5 Simon M. 4 years ago on Google
    Erika had some mastitis symptoms and we went to the CBD Womans and Children ER. The staff were amazing! We were on holiday from Adelaide, and having spent time in the local ER, the Melbourne crew were clearly better. Shout out to Maria the midwife that helped us, she was very professional, kind and made us feel relaxed. thankyou for your help.

  • 3/5 P.J. F. 4 years ago on Google
    Food was better than expected, but nothing inspired. Way too many sugary options for a hospital - I would have expected healthier and fresher food. Coeliacs are catered for. Food service friendly enough, punctual and meal choices were as requested. Royal Melbourne Hospital food service take your orders via someone coming around with an iPad, however Royal Women's still use paper and pencil, which I actually found charming.

  • 5/5 Alison P. 4 years ago on Google
    Best experience I've had in a hospital. Fantastic staff! Their care factor for their patients is next level!

  • 5/5 Poppy T. 4 years ago on Google
    Very nice and patient friendly hospital for women. It's owned by the government of Victoria. Located in the heart of the city along with other Royal hospitals. Very expert treatment. Good facilities.

  • 5/5 Ammar A. 4 years ago on Google
    Great hospital and very caring professional staff. My daughter was born at this hospital last month and we had an amazing experience. Big thank you to all doctors and other staff working there say and night.

  • 5/5 Lenny P. 4 years ago on Google
    Thank you, thank you, thank you to the amazing doctors and midwives who do an amazing job every day at the women’s. they delivered all three of my babies superbly and safely and were on the ball with everything. I can’t rate them high enough. Thanks so much ?

  • 5/5 Brad & J. 4 years ago on Google
    I had surgery a few days ago and I could not believe how amazing everyone one was, the surgeons, nurses all the staff kept me informed and comfortable the entire time. On the ward I was always looked after and my husband was made to feel welcome. Thank you to everyone that cared for me you made a traumatic experience so much better.

  • 5/5 Cassey’s Life And Everything in B. 4 years ago on Google
    Just had a procedure this morning and I would just like to thank all the wonderful staff who helped me during one of the most difficult times of my life. The staff were all lovely and kind - from the reception, to the EPAS clinic and to the Day Surgery Unit. The doctors and nurses who talked to me were all very reassuring and comforting. I’m very anxious to do the procedure but because they explained so well, made me feel that I’m in safe hands and were very empathetic, my fears and doubts went down the drain. The staff are not the only gem in this hospital but the hospital in itself as well. It is very clean and has good facilities. Thank you kindly and for making my hospital experience a breeze.

  • 5/5 Luke B. 2 years ago on Google
    My wife just recently delivered our daughter at RWH. The service, professionalism, kindness, empathy and compassion shown by all staff was incredible. I want to express our deepest thanks to all the amazing staff from the mid wives, to catering, to cleaning team, doctors, and reception, we could not rate your service more highly. A more personal thank you to Hannah, Emily, Claire, Ash, Nilani, Jacinta, Zoe, Edward, Sangeeta, Ariane, and Kate. As well as anyone else I have forgotten to mention who supported my wife on Sunday and help us to welcome our daughter into this world. As well as the amazing team throughout our stay in postnatal ward 4 South. You guys are incredible! Also a huge appreciation for Tanya who has been the home visit mid wife and has given us support beyond measure.

  • 5/5 Marta L. 2 years ago on Google
    I had my first baby at the RWH and despite being a long induced delivery and Covid times they provided a good professional caring service all way through. Many thanks to all the team of midwifes, obstetricians and doctors. Really happy with the midwifes that came home after too.

  • 5/5 Katie E. 2 years ago on Google
    Couldn't have been more happy with the absolute five star service I received from all the staff at Royal Women's Hospital yesterday. I went in at 3:30am into the emergency room with an infected pilonidal cyst, which I ended up having surgery on and being drained. From the reception staff in ER, to the nurses who cared for me as I was nauseous and sick, the doctors, surgery team and ward staff - every single one of them was helpful, informative, genuinely caring and compassionate and answered all of my questions in detailed. Thank you!

  • 5/5 patel b. 2 years ago on Google
    Me and my partner blessed with little princess. Though the journey is little bit scary.. I really thankful to Dr. Tara, specially NICU team of RWH. Here I specifically appreciate the nurses of NICU.. Names...lily, miomi, hiroko, Jenat,Shaija,hayley, Chelsea, mini I really appreciate the care of above nurses. But there are some nurses I don't want to mention their names, they are not handle the baby gently they move their hands and head very roughly... . Again thank you so much all doctors of RWH.. They are doing amazing job.

  • 5/5 Maz R. 2 years ago on Google
    I have had an amazing experience both times I have given birth at RWH. My second experience (last month) in particular was exceptional and I was looked after by the amazing Chloe from the Yellow Cosmos team. Chloe alongside her colleague Jane and student midwife Abby were so supportive and experienced and made my whole labour experience one I enjoyed and felt comfortable with. Thank you to the yellow cosmos team but also to all the amazing staff who have seen us (from triage to emergency and hospital staff in general). Could not recommend this hospital and the team enough!

  • 4/5 Chell M. 2 years ago on Google
    Excellent in almost all aspects of my care as a pregnant woman. Most staff are extremely professional and make you feel comfortable and cared for. My only complaint is that I have attended twice for fetal monitoring and both times the (same) ultrasound technician repeatedly asked me if I was okay. Once is fine, but over and over is rude!

  • 1/5 Furqan s. 2 years ago on Google
    Bad customer service by the staff. They do not k ow how to handle the covid related issues and person incharge of covid seems like working from home instead of being in the hospital

  • 5/5 Audrey M. 2 years ago on Google
    I would like to express my sincere gratitude to all the staff at the Womens. I have had a number of medical procedures and appointments in the past five months, and each time the nurses and doctors were incredibly caring, patient and courteous. I am lucky to be in the care of the people at the Womens. Thank you.

  • 3/5 Sukhi H. 2 years ago on Google
    Waited for 6 hours, there was a lack of doctors, no clear direction from the staff. Saw people leaving when they couldn't get any help, we also returned without any substantial help... Will have to do a follow up again as they have the blood work... The staff was nice but the hospital is very much understaffed

  • 2/5 Molly S. 2 years ago on Google
    Mixed experience. The NICU staff were amazing. I was separated from my newborn due to a Covid test- my test was not prioritised which was something they could do as a midwife told the doctors it was too late when the doctor asked for this, I was left in agony by myself for hours as the birthing suits were full- I had been induced and put in a double room alone and not allowed night visitors- they don't tell you this might happen in the birthing classes which leads to a false sense of security. My support perosn was told she couldn't visit my baby in NICU due to covid- not true, my support perosn was allowed to visit my baby and did later on. My support person was told they couldn't see me after birth of my child- again this was untrue and another staff member escorted them to see me. My complaint was not heard properly as the response to it indicates it hasn't been read properly. I have changed my name for this complaint.

  • 4/5 Serah S. 2 years ago on Google
    I gave birth to my first child here, and the care was absolutely excellent. big shout out in particular to Rhian, she was simply amazing! I only gave it a 4 star because one of the nurses in the NICU stuffed up my breast milk that I'd pumped, as I was supposed to label it myself but she did it for me and did it wrong, so they had to dump it down the drain. it discouraged me from breastfeeding.

  • 5/5 Ash I. 2 years ago on Google
    I was there at ED with my wife when she had a fractured wrist. As soon as they took the details, she had an X-ray, and then the doctor saw her with minimum waiting time.. (it just flew, I did not see how long). I did not expect the receptionist to be the one in an entertainment venue! She was just as professional and friendly! My wife was very happy about the doctor and specialist and we have been there after driving 40plus kilometre and it was worth it. Highly recommend this RWH.

  • 5/5 Anne B. 2 years ago on Google
    I couldn't be taken of any better. I have been struck down with Covid whilst pregnant and the nurses, midwives and doctors all took care of me and explained every step. They have great protocols and security to ensure Covid ward is isolated not only for patients but also for staff. Follow up phone calls to ensure I am well and if I needed any further support. Thank you for the bottom of my heart for the care you've provided to me.

  • 5/5 Reegan B. 10 months ago on Google
    Can only say good things about the care that this hospital brings to their patients. I initially called before heading in to get an idea of if it was worth I head into the hospital as I’m located in the western suburbs, admin looked after me straight away and advised I come straight down or get an ambulance to bring me in, on my arrival I did a check in and and waited 25mins or less to be taken through by the nurse/Dr on duty, now that does not mean all patients are expected to be taken in under 1hr, I was just lucky to be there at a time where it was not busy which is rare for a hospital but also considering my situation they did take it serious which is well assuring to me. I was taken care of and felt like they did an amazing job and if I was to be in a situation to need a hospital visit again in the future, I’ll certainly re visit as they show outstanding service and care to the public

  • 5/5 Janelle G. 10 months ago on Google
    Gave birth here, one midwife especially Nicola was just amazing I was lucky to be cared after her, then the day I was giving birth it was her shift. After going home she was also rostered on to see me at home for a check up. She was just so amazing that even I sent a voucher for a over night stay somewhere special to the hospital. Everyone is just so lovely here will be giving birth here again.

  • 5/5 Daarshinie N. 9 months ago on Google
    I had my IVF egg collection here at the day surgery unit and it was the most comforting, calm and caring experience I’ve had at a hospital. Everyone from the admissions nurse to the recovery nurse were very caring and attentive. I am particularly grateful to nurse Sue, Anaesthetist Ingrid, the IVF surgeon (whose name I couldn’t recall, sorry), anaesthetist nurse Fiona and my recovery nurse Reeta. Thank you all for your great work ❤️

  • 5/5 Kaye S. 8 months ago on Google
    I honestly couldn’t put into words how amazing all staff at the RWH were during my entire pregnancy. From early on I was monitored a few times a week at the day care and the team were always friendly and very organised. When we were admitted to have bubs, the doctors, nurses and especially the beautiful midwives were nothing short of amazing! All of our questions were answered and ongoing support and advice was provided to us throughout the entire journey. We are extremely grateful we decided to change hospitals from our previous one as there is nothing I would change about our journey. They always ensured to make us feel important and made becoming first time parents exciting rather than overwhelming. THANK YOU RWH TEAM!

  • 5/5 Ozlem A. 8 months ago on Google
    Unfortunately my review is based on a sad experience. I had a missed miscarriage and was treated at the RWH. From the midwives in the emergency room, doctors, Anasthetic doctors, sonography and nurses they were beyond amazing. All were So gentle with me, took their time to explain everything in detail, I didn’t feel rushed at all. Special thanks to Kylie from EPAS. I cannot thank her enough for her kindness. Thank you all again for taking great care of me.

  • 5/5 Jaide S. 8 months ago on Google
    I just had my 3rd baby here. The experience my partner and I had was nothing short of amazing! I had to be induced 2 days early due to a health problem, during my birth of my 1st baby I lost 4.5L of blood and almost died at another hospital. The midwives here at RWH took that into consideration as soon as they received the referral from my GP and looked after me throughout my entire pregnancy and were extra prepared & made the birth complication free. The birth rooms here are unlike anything I have ever seen before! Extremely comfortable and relaxing setting. I would like to thank our Midwife Georgia Duthie and student midwife Kim from Victoria University, You guys were absolutely amazing, supportive and very comforting. You treat my partner how all dads deserve to be treated, my partner did not have a good experience in the past at another hospital, and he was amazed at how great you guys were, supporting not only myself but also him too. Please pass on our special thank you to Georgia Duthie and Kim from Vic Uni. Keep up the amazing work RWH you are all amazing and I appreciate you so much

  • 1/5 Lily B. 7 months ago on Google
    I was induced it didnt work, so I ahd to be induced again. Once I went into labour, I wasleft in a room all night by myself without pain relief. Once I got to the delivery room it didn't take long to find I had developed pre eclampsia and my baby was in distress and so need an emergency c section. They lost my bag and I was fobbed off when I complained about this. Finally someone went and looked for it after 3 nights of my 5 night stay. Some of the nurses and midwives were amazing and some absolutely shocking.

  • 5/5 mahesh t. 7 months ago on Google
    My wife delivered our boy here . Thanks to all the doctors , midwives and support staff who took good care of mum and bub. This team of midwives is full of angels. They handle everyone patiently with utmost care , love, respect and dignity . Special thanks to Danielle, Alexa , Steff, Nina . For future mums who want to deliver here, 1. Please note that it’s a very busy hospital and sometimes there ll be delays ( only because there are other patients who need the attention) 2. Shared care will not allow partners to stay overnight .

  • 5/5 Max S. 6 months ago on Google
    Our baby girl was just born here and we couldn't be more happy with the care everyone provided for us. Everyone was extremely professional, empathetic and knowledgeable. If you ever start to lose faith in humanity, go and have your baby delivered at the Women's. Please give all of the midwives a raise or a statue.

  • 5/5 Zabin A. 5 months ago on Google
    I went to RWH Emergency section yesterday in a lot of pain and could barely sit properly.i was given a bed to lie on and nurses mimi, Shivani,Jenny were really nice, compassionate and they really make an effort to make you as comfortable as possible. Hospital is clean and you feel safe do my rating is for the lovely people. One thing though its been 9hrs i am still waiting for gyn doctor and its not their fault as there are so many patients so the hospital definitely needs more doctors to reduce prolong waiting time for patients.

  • 5/5 Rida S. 5 months ago on Google
    I had a positive experience with royal women' hospital on 11th oct 2023 and I am glad I choosed them again. All doctors, nurses and midwives were awesome! A special THANKS to midwives NIKKI and ARIANE for all the support! So lucky to have them with me during the labour!

  • 5/5 Elm G. 5 months ago on Google
    The absolute highest level of care for the birth of my son via elective caesarean. Thanks to all the incredible staff who helped us. I’ve also had ivf and other surgeries here. I rate it higher than experiences I’ve had in the private system.

  • 5/5 Gracious 4 months ago on Google
    Great facility, but parking is very difficult to find, especially if you use a taxi .Please resolve this issue ASAP

  • 5/5 Sugi T. 2 months ago on Google New
    During pregnancy, our first child were observed by Dr Shelley Rowlands. She is an exceptional doctor who pays attention to details. Thanks to her careful observation before the birth, our baby's issue were detected in the early stage. Together with our obstetrician, Dr Shelley Rowlands quickly devised a birth plan to quickly navigate through the issue. We really believe that without their help, it would be a life threatening situation. Fortunately, we have the right team at the right time and things become more manageable even since before the birth. It was an amazing experience and I would not hesitate to recommend her to anyone who would like to use her service in the future. Please kindly pass our regards to her from our behalf. With love from Sugi and Giulia.

  • 5/5 JH 6 months ago on Google • 2 reviews
    I got my cysts and endo removed here at the Royal Women’s two days ago! The transition from admission to surgery was very smooth and everyone was so kind. I met Dr Helen prior to and post surgery. She explained everything so well and was reassuring to have her next to me as I passed out in preparation for the surgery! And of course, nurse Liv and nurse Grace took such great care of me! They checked on me frequently and made sure I had everything I needed. Thank you Dr. Helen, nurse Liv, and nurse Grace for making me feel at home! I got discharged yesterday and have already made great progress! Can’t thank you all enough! 🩷
    3 people found this review helpful 👍

  • 1/5 Ella T. 1 month ago on Google • 2 reviews New
    I hope nobody has to deal with Kimberley the Nurse in emergency at the women’s hospital. Made my experience so uncomfortable I opted to leave in the end after total disregard of seriousness taken towards me. Never in my life have I been told “I’m not telling you” when asking what information was written about me when sounding incorrect, furthermore the passive aggressive behaviour was shocking. I drove a long way for this specific hospital and had Kimberley make me feel like the world’s worst person for doing so. 0/10
    3 people found this review helpful 👍

  • 1/5 Theia 1 month ago on Google • 1 review New
    Worst care for women. No empathy. No sensitivity. Train your nurses on how to do needles. Arm still dead + hurting after a week. Should be no bruising when the nurse knows what they are doing. Never going back.
    1 person found this review helpful 👍

  • 5/5 Namira A. 1 month ago on Google • 1 review New
    The staff were incredibly caring, attentive, and knowledgeable throughout my entire stay. From the moment I arrived, I felt well-supported and in good hands. The facilities were clean and comfortable, and I appreciated the emphasis on patient-centered care. The medical team guided me through every step of the process with professionalism and compassion. I would highly recommend The Royal Women's Hospital to any expecting mother seeking top-notch care during their childbirth journey.

  • 1/5 Miss M. 1 month ago on Google • 1 review New
    Save yourself a world of extra pains you don’t need by NEVER GOING TO THIS HOSPITAL STAFF ARE NASTY AND RUDE.

  • 5/5 Cara 3 weeks ago on Google • 1 review New
    Just a lovely, professional group of people. Weird to say, but come for a dermoid cyst, stay for the hospitality. Every gynae, nurse, specialist and admin staff I've had to deal with has been friendly and communicative. I feel heard, I feel informed, I feel safe.

  • 5/5 mei0311 m. 3 weeks ago on Google • 1 review New
    I’m so thankful Charlotte✨💛..she is very kind and patience..thank you take care of me as well..


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