1/5 Ainsley �. 2 years ago on Google
WoW,
What
a
frightening,
awful
and
disturbing
experience
that
I
had,
I
would
not
wish
this
experience
upon
anyone.
My
five
year
old
son
fell
onto
the
pointy
side
of
a
brick
and
had
a
one
inch
by
one
inch
deep
indentation
in
his
forehead,
he
was
listless
and
slowing
down,
a
frightening
situation
for
anyone.
I
rushed
my
boy
to
Epworth
Richmond
and
went
to
the
emergency
department,
where
they
refused
to
provide
emergency
care
for
my
child,
until
payments
were
confirmed,
rather,
the
first,
second
and
third
order
of
business,
was
to
capture
all
my
details
for
billing
and
charge
me
$500
prior
to
any
care
provision,.
They
just
left
my
son,
listless
and
focused
for
fifteen
minutes
or
so
on
filling
in
the
paperwork,
they
could
have
cared
less.
Epworth
Richmond
emergency
staff
did
not
even
care
to
assist
my
child
while
i
did
the
paperwork,
no
care,
empathy
or
health
care
evident.
The
Epworth
staff
all
stood
around,
not
going
anywhere
near
my
son
and
waited
for
the
Nurse
/
Clerk
to
give
them
the
nod
that
the
paperwork
and
payments
were
completed.
Just
imagine
if
the
Backoffice
payment
system
had
a
glitch
and
the
payments
were
not
processed,
what
would
they
do
then!!!!,
The
nurses
and
doctors,
if
indeed,
that
is
what
they
were,
seemed
to
be
very
well
trained
in
the
Backoffice
billing
workflow
process
as
compared
to
health,
patient
or
customer
related
care
and
focus.
My
dog
gets
better
care
at
the
vet,
he
gets
a
pat,
a
treat
and
told
he
is
a
good
boy,
all
I
got
was
pain,
suffering,
distress
and
a
large
expense,
no
support
or
care
but
rather
treated
with
Disdain.
I
also
experienced
great
fear
when
leaving
and
crossing
the
road,
I
had
the
uncomfortable
thought
that
if
i
had
been
run
over,
the
nurses
would
have
rushed
out,
nicked
my
wallet
and
rolled
me
into
the
gutter
as
an
approved
care
plan.
Fair
Ye
be
Warned
If
you
have
ever
wondered
what
it
is
to
experience
an
American
health
service,
well,
this
has
to
be
it.
I
have
provided
the
details
to
Dana
for
internal
review,
lets
hope
their
accountants
take
heed.
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