Mercy Hospital For Women image

Mercy Hospital For Women

Hospital Obstetrics gynecology clinic

😠 Really unhappy with my experience to the point that I have changed hospitals. Up until the last couple of visits I had seen a different doctor, who was really calm and open. She was on top of things, made sure to follow through on the correct tests and explained to me my choices and options. Then I... People often mention hospital, staff, care, Mercy, experience, time, baby, doctors, birth, amazing,


Address

163 Studley Rd, Heidelberg VIC 3084, Australia

Website

health-services.mercyhealth.com.au

Contact

+61 3 8458 4444

Rating on Google Maps

4.00 (298 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ

Featured Reviews


Frequently mentioned in reviews: hospital (72) staff (69) care (63) Mercy (60) experience (40) time (36) baby (36) doctors (32) birth (32) amazing (31)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Samantha K. 4 years ago on Google
    Really unhappy with my experience to the point that I have changed hospitals. Up until the last couple of visits I had seen a different doctor, who was really calm and open. She was on top of things, made sure to follow through on the correct tests and explained to me my choices and options. Then I ended up with an older Caucasian lady, who was rude and unfriendly. I spent hours waiting for my appointments with her, only for her to do nothing. I even had to chase her down about collecting a urine sample (as it hadn't been done in 3 months) and she waved me off and said angrily not to worry. She borderline yelled at us when we tried to discuss some concerns, and didn't even allow an explanation before cutting me off and refusing to listen. She rushed our appointments and seemed frustrated and unapproachable the entire time. She was rough, put off administering medication or running necessary tests, and honestly- she should not be in this field. I decided after this to change hospitals as we were travelling quite far, only to have our worries brushed to the side and to wait hours for nothing to be done. I am not the type of person to leave negative reviews (only one other in my life)- and I am always immensely polite! but I feel strongly about doctors working on their bed side manner, respecting their patients time and doing everything that can to secure the welfare of the baby. This doctor did none of those things. She needs to learn to listen, otherwise she might overlook important concerns because her ego is bigger than her knowledge. We have now, in between changing hospitals, had to book in with our regular GP to have all of the things done that she missed. Really disappointed.
    9 people found this review helpful 👍

  • 5/5 Anuradha P. 4 months ago on Google • 60 reviews
    I really wanted to say thank you to the entire team that helped me during my birth (first time mum). They were all so professional, caring and told me the right things at exactly the right times. The care from going into labour to being discharged from the hospital was seamless and everyone we had an interaction with was patient and showed great care to us as new parents and to our newborn. Thank you so much ❤️
    2 people found this review helpful 👍

  • 5/5 shalini s. 1 year ago on Google
    I can never thanks the beautiful nurses, doctors, midwifes and staff enough for all their support and care. I am so lucky to have had the chance to have my baby at Mercy. Thank you a million times, for the most amazing and comforting birthing experience ❤ . I will forever recommend this hospital to all mums.
    6 people found this review helpful 👍

  • 1/5 Nam J. 1 year ago on Google
    Terrible experience here, as a private patient with my firstborn. From the student nurses that kept interrupting my rest to get their questions answered; to the nurse who scratched me while pulling out my catheter, leaving me with a UTI; to the night nurse who refused to give me an extra blanket when I was shaking with the cold - the list goes on. I learnt my lesson and stayed at Northpark Private for my second… the experience was world’s apart. If you’ve got private health cover, stay at a private hospital!
    5 people found this review helpful 👍

  • 5/5 María Luz A. 1 month ago on Google • 67 reviews New
    I delivered my first child as a private patient of Dr. Weerasiri. Even though I had the chance of choosing a private hospital, I went to Mercy due to the good reviews and I must say that it was the best decision. From the receptionist to every single nurse, midwife (including who visited us today at home) to the anaesthetists and of course my obs... everything was outstanding. My birth plan was considered all the time even though some things had to be different and I felt supported and respected 24/7. I couldn't have asked for more. Thanks everyone, I feel very blessed for having met all of you and would definitely choose this hospital again if there was another baby on the way 💙

  • 5/5 Linda G. 2 years ago on Google • 3 reviews
    THANK YOU to the wonderful and amazing oncology team in Ward 6 for the care and support you all gave me over the past 4 + days following my extensive surgery. Thanks so much Drs Simon, Rhett and team. To Bella, Jessie, Nerida. Lucy, Annie, Ella, Josephine,Jane, Bronte, Ash, Courtney, Deanna, John....Thank you for the laughs, your care and professionalism! Mercy Women's is the outstanding care facility because of you and other staff who show so much dedication in difficult times. From a sincerely grateful patient...God Bless you all! Xxx
    4 people found this review helpful 👍

  • 5/5 Mohamed A. 1 year ago on Google
    I couldn’t praise this hospital high enough. We have had our two children in this hospital. They level of care, compassion and respect from their staff all the way from the initial visits to the big day is world class. Being very new to Australia and having our first child away from family and away from home, was supposed to be a very stressful and Traumatic experience . Turned out to be the exact opposite with this great staff and management. The support given after birth to home visit and follow up is really great. With no exaggeration this was a turning point experience for how we feel about Australia and how good this place is. Well done Team Mercy hospital.
    4 people found this review helpful 👍

  • 5/5 F H. 1 year ago on Google
    Brilliant care and service throughout my whole surgery process. The nurses were kind, thorough, compassionate and friendly. The surgeons and doctors made me feel like a human being and made time to see me and answer my questions. The after care was so nice - I don’t think anyones looked after me that well in a long time! 😄 Thank you, Mercy 🙏
    4 people found this review helpful 👍

  • 5/5 Diana 10 months ago on Google
    I gave birth in January 2023 at the Mercy. It was such a great experience for a first-time mum. I want to thank all staff. The nurses, doctors, and everyone involved were absolutely great throughout my whole pregnancy journey with the mercy. My midwife appointments leading up to the birth were great. Mostly, some midwives aren't experienced as some, but it helped having different midwives at every appointment because it gave me the opportunity to ask questions and get knowledgeable answers. A special thanks to nurse Michelle, who delivered my baby. I had one wish for my birth plan, and that was to make sure everyone was healthy and safe. You were fantastic, and putting my trust in you made my delivery go a lot smoother. Thank you for supporting my husband and I as well as answering all our questions as first-time parents. I had such great support from the Mercy even once i came home. The home visits were great. They arranged lactation appointments one through Zoom and the other face to face, and the ladies are just absolutely amazing in that department as well. Special thanks to the emergency department, birthing suits, and all the others. Thank you to all the staff for doing what you do best. Thank you all. I am a very appreciated patient.
    4 people found this review helpful 👍

  • 1/5 Vikram S. 1 year ago on Google
    Our family has been through a lot of harassment here. My newborn had to go through a lot of investigation due to can’t digest the milk on first day and doing all these things without even communicating with us and end up having all normal. Most of the midwife are just arrogant they do what they wants to do, common sense is a joke for them. Please have private health insurance if you wants to have normal delivery, here they prefer and convenience you to have c section. What a mess. Stay away.
    4 people found this review helpful 👍

  • 5/5 Irina K. 1 month ago on Google • 57 reviews New
    What an amazing experience. Everyone I came across from emergency to day surgery for so kind and empathetic. What a difference from RWH. Thank you so much

  • 5/5 Huấn Trần M. 4 years ago on Google
    Our boy is two weeks old and, now, I have a spare time to write a review for Mercy Hospital. It has been an amazing feeling at Mercy Hospital ( Heidelberg). Indeed, we are treated with the compassion and kindness by Mercy's staff. The process, perhaps, was up and down sometimes. The staff was normally rotated every time we were there. However, the quality and careness are ensured at the highest level. During the labour process, we were guided by experienced midwives, nurses and doctors. The care plan after birth is also a plus at Mercy. Meals are full options ( vegetarian and normal opt) which help my wife to recover quickly. In general, the core values of the hospital are fully matched with their name: "Mercy".
    3 people found this review helpful 👍

  • 2/5 Rajesh R. 4 years ago on Google
    We were waiting more than an hour to see Doctor after having an appointment just to listen - I am not your Doctor to make a decesion. Doctors ego and attitude are on top of their knowledge. Only the name is Mercy Hospital however number of staff they do not have mercy and empathy for patient. Some of the staff excellent that’s why giving two **. I would prefer to discuss more in detail about Mercy Staffs and disclose their name to management.
    3 people found this review helpful 👍

  • 1/5 Mia L. 4 years ago on Google
    The customer service staff behind the phone was very rude. When they learnt that I called in to cancel an appointment , the staff suddenly changed their tone and attitude and even ask me why I cancelled the appointment ? Even after telling them my heartbreaking reason to cancel the booking , they still push me to give more information , what a ridiculous and frustrating experience! I feel they do not care about the patients at all. I only attended this hospital once and I also think this is the last time for me to go to there as well.
    3 people found this review helpful 👍

  • 1/5 rupesh k. 4 years ago on Google
    Hello everyone...I came for emergency at 6:30 pm and to talk GP after that their charge 375$ and told to sit back and ll call you till now their telling doctor is on way and the time is now 12:22am ...Still waiting 😞
    3 people found this review helpful 👍

  • 1/5 Daniel B. 2 years ago on Google
    My Daughter was born and didnt see a pediatrician until day 3. She was supposed to stay 24 hours for observation but she wasnt observed until hour 46. We didnt see the point of staying for observations if no one was going to observe her. The nurses and doctor during labour were really great though.
    3 people found this review helpful 👍

  • 1/5 Delani P. 2 years ago on Google
    Worst waiting times! 6 hours+ for waiting time. 3+ hours to get blood test results. Seriously we are important as well especially if we come in to emergency department, our situation is not less than someone else's. Sitting here & waiting makes me feel like my situation is not important. Really sucks. Would never ever come here again.
    3 people found this review helpful 👍

  • 3/5 Buket S. 2 years ago on Google
    My experience here was very traumatic I was induced and had to give birth via emergency c section. As it was a traumatic as it is, some of midwives and doctors made it even worse and some of them helped me to recover easier. Courtney, Von, Marcus were the best midwives/doctors. she helped me so much. Thank you sooo much. Melody, April and Melody were extremely rude and my son is 6 months and still cant get over the comments they have made about my breastfeeding to a first time mum. I wish I had to courage and confidence to treat them the way they have treated me and my newborn.
    3 people found this review helpful 👍

  • 5/5 Nicole M. 1 year ago on Google
    The best care team for pregnancies. I had my baby boy in February and all I can say is that the nurses and doctors here are all lovely. I wish there was something I could do for them. Thank you so much💖
    3 people found this review helpful 👍

  • 5/5 Mengnan S. 1 year ago on Google
    My wife and I have had a wonderful experience at Mercy. Midwives and doctors are super nice. As new mon & dad we got millions of questions answered. Kudos to Helen, Catlin and students from Latrobe uni and everyone who helped us.
    3 people found this review helpful 👍

  • 5/5 Sian P. 1 year ago on Google
    Such an amazing experience, made my whole pregnancy so great and comfortable. They have an amazing surgery team for my C section. Such great positive vibes!
    3 people found this review helpful 👍

  • 5/5 Liz B. 5 months ago on Google • 43 reviews
    Such a fantastic hospital with truly caring staff! I had never stayed in a hospital before but I came in with a nasty infection and needed surgery. I stayed at the Mercy for a week. All staff - doctors, nurses, kitchen staff, cleaners were incredibly professional, kind, patient, caring and very knowledgeable. The view from both of the rooms I stayed were lovely too. Special thanks to Dr Marcus, Dr James, Eva, Ella, Liang and Leah.

  • 3/5 Mello 4 months ago on Google • 40 reviews
    The Drs seem very compassionate and knowledgeable so far, however admin and bookings are mostly incompetent and also rude in their tone. They have messed me about more than once and failed in basic communication and organisation. I called to reschedule an appointment and was told there were no appointments for several months but that I could come on the same day but later which I agreed to. Upon arrival I was told I was booked for the next week instead. So not only a frustratingly wasted lengthy journey but also wasted nervousness. I couldn't come the next week so they suggested a phone call and I was reassured that I would receive a confirmation text. Well apparently that information never got communicated to anyone and I was still booked for a face to face and never received any texts as promised. Lucky I called the previous day to check as otherwise I would have been put down as a no show because they still had my new appointment on the computer as a face to face. I am totally baffled by their confusion and inability to communicate basic information about appointment changes with colleagues or on the system. It makes me not want to come. Sometimes you can't even get anyone to answer the phone. I would describe the tone of most of the receptionists as cold and apathetic. A few do their best however.

  • 5/5 Ethan R. 1 month ago on Google • 39 reviews New
    My Sister Came Here to Have a Baby but After Some Time in Labour there was a complication so she Got rushed to Theatre for a Caesarean Section With Her Partner ( Now Fiancé) and His Sister (who was training to be a Midwife) by her side the whole time finally Her First Child was Born PS A Big Thank you to all the Nurses who looked After my Sister whilst she was in hospital

  • 5/5 Spearhead M. 3 years ago on Google
    My Mother recently got operated here. Excellent surgeons and even better nursing staff. The surgery was relating to fix up complications created by Warringal hospital staff, which I have mentioned in a previous review. Everything has gone well. Thank you to everyone and especially the forever smiling Nurse Matilda. 💞🙏💞
    2 people found this review helpful 👍

  • 1/5 Morgs C. 3 years ago on Google
    I will be dealing with the events that happened surrounding my 2nd child's birth for many years to come. Provided feedback, and received a very condescending response; I actually cried reading their reply. They just don't get it.
    2 people found this review helpful 👍

  • 5/5 Craig B. 3 years ago on Google
    Babies babies babies. MHW does an amazing job in their SCN
    2 people found this review helpful 👍

  • 5/5 kunal s. 4 years ago on Google
    We just gave birth to out first baby at Mercy. The care we received and the personal attention given to both the mother and baby exceeded our expectations. The staff was very gentle and supportive at all times. The midwives and admin staff resonated the desire and passion to provide unconditional care and love. The post birth care was even better, Thank you once again. P.S. the adjoining canteen at Austin hospital has some really good food and coffee options.
    2 people found this review helpful 👍

  • 5/5 dora c. 3 years ago on Google
    Thank you for all medical team work. You had done amazing job to me so far. Thank you very much.
    2 people found this review helpful 👍

  • 5/5 subha k. 3 years ago on Google
    I had c-sec for my twins here in May 2020. Excellent care by the doctors and midwives. Less waiting time during the antenatal follow up appointments. THANK YOU to all the midwives/nurses/doctors in: -post delivery ward -SCN (for my babies) -surgical operation room -emergency department -Fetal monitoring department -Mercy @ home care Overall, best service experience for me n my little family.
    2 people found this review helpful 👍

  • 1/5 Sanjeev K. 3 years ago on Google
    Worse experienced in life.
    2 people found this review helpful 👍

  • 5/5 Kristin J. 2 years ago on Google
    The best emergency department I have ever been. The doctors and nurses are patience and very professional. My baby has decreased movement so I went to ED at night, the staff are so helpful, Doctor Jane even provided snacks and sandwiches for me in the ED. Specially mention to nurse Negeen, nurse Aimee, Doctor Jane and Doctor Marcus. You guys made my day! Thank you very much for your care.
    2 people found this review helpful 👍

  • 5/5 Nilz 3 years ago on Google
    I had my baby in January and I must say, I was so impressed by the staff at the hospital. From pre operative care, going into theatre for my c section ...followed by the post op care by the midwives was exceptional. I felt all my nerves were eased by how amazing the surgical team and anaesthetist were on the day... absolutely fantastic!!!! Thank you so much!!!! you've all just made my experience wonderful as I commence my new journey into motherhood.
    2 people found this review helpful 👍

  • 5/5 Marcella M. 2 years ago on Google
    I had an amazing experience as a first time mother with the Mercy staff. Every single doctor, midwife and carer were caring, knowledgeable and attentive. I learnt so much! I came into hospital with some information from baby books, but left with so much more.
    2 people found this review helpful 👍

  • 1/5 Gaurav S. 1 year ago on Google
    This review is just regarding the emergency department: The experience has been awful, I am currently at the emergency waiting from about 2.5 hours. The only statement they gives is whats your waiting no, there is no estimated time how long its gonna take, nobody answers that here. I don’t know what an emergency means to most of the hospital in Melbourne. If a patient runs out to you midnight for an emergency you keep them waiting for hours. There were 2 patients who have left scolding. I don’t know if others have faced a better experience or same please comment to make it a better review for others. However, gynaecologist department has been excellent on usual appointments. Just emergency department which sucks
    2 people found this review helpful 👍

  • 5/5 Cassandra R. 1 year ago on Google
    I usually don’t write reviews, however, I wanted everyone to know that all of the staff from the Doctors and nurses right through to the people that drop off the meals were fantastic. If you’re looking for a Woman’s Hospital, I can’t recommend the Mercy enough. I’m forever grateful and appreciate what you did and the hard work you all put in every single day.
    2 people found this review helpful 👍

  • 5/5 Denise S. 1 year ago on Google
    Had our first baby at the mercy’s. Prenatal appointments wait time was reasonable. Care and information given by outpatient midwives especially Bianca were outstanding. Midwives at neonatal monitoring were professional as well. Birthing suites midwives George and Sophie were beyond remarkable. Reassuring and knowledgeable. Ward midwives especially Coco, Christina were absolute legends, the care given was top notch. Lactation consultants; Sue and Diane were very helpful. After discharge, the Telehealth follow ups with LCs were great and prompt. Overall, a very pleasant and assuring experience at the mercy’s women. Thank you all so much for your assistance and care rendered.
    2 people found this review helpful 👍

  • 5/5 Meropi Tourogiannis P. 1 year ago on Google
    The most amazing hospital, with the most caring staff! Honestly have not one negative comment in regards to this hospital, staff and care. I've had both my children at this hospital now and what a delight the hospital stay was. The highest care is given to all patients and staff are caring and never rush regardless of the staff shortages. A HUGE thank you to my team on LVL 5, Bianca, Grace, Abbey, Charlotte, Lauren ❤ and of course, Jo and Rachel in Genetics. And to the greatest Dr. there is Carly Welsh. Thank you all.
    2 people found this review helpful 👍

  • 1/5 Cameron L. 1 year ago on Google
    Charged $30 for 2 hours car parking and the attendant was rude. Exorbitant fee just to drop off expressed breast milk for our 6 day old baby in neonatal ICU. Most days the fee was just $3 with the pass provided by Mercy NICU (and the Mercy staff were lovely). But avoid Austin/Mercy car park! Edit: In response to your reply requesting feedback, I already submitted feedback to the Mercy on 26/12/22, the night it happened. I indicated that I did not require a response from the Mercy. I have also just raised the issue with CarePark head office and because the car park is operated by them, I do expect a response from them.
    2 people found this review helpful 👍

  • 5/5 May 8 months ago on Google
    Our lovely little girl was on the safe arrival this morning at Mercy Hospital for Women! We are thrilled to hear that both the baby and mother are healthy and without any complications. The medical team's expertise and care truly made this journey a miraculous experience. The level of attention and support provided by the amazing doctors and the hospital itself exceeded our expectations. We cannot thank them enough for their dedication and commitment in handling a high-risk pregnancy so effectively. We highly recommend Mercy Hospital for Women to anyone seeking exceptional care during such a special and sensitive time. Six stars all the way!
    2 people found this review helpful 👍

  • 2/5 Ella E. 6 months ago on Google
    I gave birth to my beautiful daughter at this hospital, my daughter was diagnosed with Hydrops Fetalis and Chylothorax. A very rare condition. I cannot fault the NICU team doctors or peads and midwifes at all they were all so lovely and so supportive. I had so much support. Me and my husband had gone through a tough week of sleepless nights for 2 weeks trying to get answers until we came to Mercy everyone was so lovely up until my labour. I had lots of fluids due to my daughter and was in agony, the midwife that was there during my labour was absolutely horrid. I’m still traumitized till today and it’s been 3 months. She kicked out my support person as he looked tired and wouldn’t look her in the eyes whilst talking as he was really upset due to having a high chance my baby will come out and not survive. How can she be so heartless I really needed him there that day and went through my labour all alone, thankfully he came running in 5 minutes before giving birth. But that doesn’t justify what she put me through whilst in labour when it was just me and her she was extremely rude I asked her if she could come and hold my hand and she told me she was to busy doing her paperwork. Thankfully the doctors walked in and this amazing doctor I will never forget her she hugged me throughout, being young and a first time mum this has traumatised me she doesn’t deserve to be a midwife as this is so crucial, mums being at there most vulnerable times. As soon as my family came she sweetened up but I don’t need you to sweeten up when my families here I needed you to have some empathy whilst I was vulnerable and alone. She wouldn’t let me move as being on my back was the most painful thing due to all the fluids, writing this has actually made me cry and I’m forever traumitized giving birth again as I don’t ever want to receive this type of care again. Being in the health field this was disgusting, it has affected me mentally and forever will taunt me.
    2 people found this review helpful 👍

  • 1/5 bernadette d. 2 months ago on Google • 9 reviews New
    Been waiting over a year for any feedback on my hysterectomy, i rang to see how much longer i have to wait and got passed from one person to another. One woman said leave your details and someone should get back to you , never got any phone call! My fibroids are making my every day life so painful and so much discomfort. What comes around goes around.
    1 person found this review helpful 👍

  • 5/5 Evan K. 7 months ago on Google • 23 reviews
    I can only speak on my own experience, my wife just had her first child and throughout the whole process the staff were incredibly helpful and kind. But it’s only when we got to to ED that they truly shined. The amount of care and respect they showed myself and more importantly my wife was incredible. At one point during birth we even had three doctors when potential complexities arose. My wife and son were extremely well taken care of after birth also and stayed an extra day. Not kicked out contrary to what some say. Because they felt my wife needed it. The only cons are what the staff had to deal with I.e temperamental equipment. Most Iv lines and heart monitoring machines were very up and down. So props to all the nurses , midwife’s etc for handling it and working around some of the annoying equipment faults. We had Stefanie as our nurse midwife during stay after child birth, she gets 10/5 stars

  • 5/5 Melissa F. 2 months ago on Google • 21 reviews New
    The best emergency service I have received. As a woman, dealing with these lovely women here who genuinely care for you and will do everything to find the issue is really comforting and makes you feel very safe. Every single woman I have dealt with has been extremely kind and helpful. I was apologised to for waiting (althogh it wasn’t even a long wait as they took samples etc and put me in a bed) and even offered to give me something to eat. Dr Maxi is amazing specifically and really helped me a lot. Just lovely and so great to see this service especially as I’m sure they are extremely busy with many patients. Thank you so much ladies.

  • 5/5 Stephanie M. 1 month ago on Google • 18 reviews New
    I had a fantastic experience with birthing at Mercy Hospital with my second child. From the beginning, attending all appointments, right through to the end, giving birth to my daughter and after care…the attention and support I received from everyone involved was exceptional. I cannot thank you enough for making this experience so memorable for me and my family. Special thanks to Midwife Steph who was with me through my entire labour and Diane from the breastfeeding clinic with her support on helping my daughter latch.

  • 3/5 meaghan b. 3 years ago on Google
    Why are partners still not able to attend appointments???
    1 person found this review helpful 👍

  • 1/5 S g. 3 years ago on Google
    Where do I start.. I practically gave birth all on my own no assistance until I started yelling the baby’s coming. After the labour was over and my beautiful baby boy was out, they crammed me in a tiny claustrophobic room with barely any room to breathe and a very loud neighbour!!! As this is my first time at the hospital, I’m disappointed and I will opt out for another hospital in future references.
    1 person found this review helpful 👍

  • 5/5 Maya R. 3 years ago on Google
    I wish i could give more stars. The staff here are so friendly, supportive and caring. I had my daughter here in May 2019 and now going to have my son here in April 2021. Thank you so much
    1 person found this review helpful 👍

  • 5/5 sneha v. 3 years ago on Google
    They care so much like family. It was so positive experience to get treated by in this hospital and staff is so helpful as well as caring. Must recommended.
    1 person found this review helpful 👍

  • 5/5 Mariam T. 3 years ago on Google
    Friendly staff & fantastic service, during my daughter's birth everyone was attentive and very helpful every single step of the way. Keep up the good work 👍👍
    1 person found this review helpful 👍

  • 5/5 Viruni P. 3 years ago on Google
    I am forever thankful to the amazing doctors, midwives and staff who helped me through my pregnancy and birth for a safe delivery during this pandemic. I was looked after by very friendly, patient and understanding people. Thank you all so much!
    1 person found this review helpful 👍

  • 2/5 Emily B. 4 years ago on Google
    Clinics run very behind schedule.
    1 person found this review helpful 👍

  • 5/5 Merryn S. 4 years ago on Google
    I recieved the utmost care ,compassion and respect at this hospital..I had surgery and was in overnight on Ward 6 ,level 6 . From the moment I arrived at the admission desk right up to my discharge (papers hand over) I was treated very well. If you are lucky enough to be treated by these amazing human beings Thank your lucky stars because you're in great hands.
    1 person found this review helpful 👍

  • 1/5 فيلم و موزيك �. 4 years ago on Google
    Mercy hospital is all abut money , all the costumer services behind the phone are rude , and it’s sims like they have no feeling to talk , one doctor appointments will coast you 350$ and now it become 500$.
    1 person found this review helpful 👍

  • 5/5 Mastoora S. 4 years ago on Google
    I had my operation at Mercy hospital . They have saved my life . The surgeons, Drs , nurses and all the staff at Mercy are Amazing . I will never forget your caring , kindness towards myself while staying at the hospital. My first recommendation for all ladies around Melbourne is Mercy hospital. If you guys have any issues just come and visit the team at Mercy hospital 🙏😘❤️👍
    1 person found this review helpful 👍

  • 5/5 John O. 4 years ago on Google
    Blown away by our birth experience over the last 3 days at the Mercy. Most midwives were fantastic. The main doctor we saw was lovely - and patiently answered all our questions, and guided us to choices that led to an excellent result. The anaesthetist we got for an epidural was first class - so quick, and it worked perfectly - and all the staff that helped in the final push were brilliant. The after care was awesome - the midwives never tired of coming to answer our first-time-parent questions - and we were lucky enough to get a partner room. Yes, somehow our pre-expressed colostrum supply was misplaced - and contrary to what a midwife told me, parking was $30 per day not $30 max per entry - but the care we got was as good as one could ever hope for really. So grateful to everyone for such an outstanding job!
    1 person found this review helpful 👍

  • 5/5 Jaimi D. 2 years ago on Google
    Wonderful staff! Every single staff member made me feel so reassured and comfortable during a pretty scary surgery. I knew I was in safe hands, and I couldn't recommend the Mercy more highly. Thank you so much!
    1 person found this review helpful 👍

  • 5/5 sandeep k. 2 years ago on Google
    Delivered my first baby in this hospital. Highly recommended. Very supportive staff and midwives. Specially Alyse, Jess & Odette. Assisted me throughout my labour and looked after me and my little one after her birth. Thanks for your services.
    1 person found this review helpful 👍

  • 5/5 Lieu N. 2 years ago on Google
    No word can describe my feelings. I cant thank enough to Doctors, midwives & staffs in Mercy.. I started have labor pain when i was 24 wks pregnancy with my first son. They did all their best to save our lives 🥺 .They look after me very very good every single day. My son was born at 33 wks .. After 6 months, i can have the first xmas with my son, the best thing happened in my life. ❤️
    1 person found this review helpful 👍

  • 5/5 Jade R. 2 years ago on Google
    I just want to thank the midwives, the nurses and doctors and everyone working in this department. Not only did you make my experience calm, when I, myself was very stressed, it’s very obvious that you really do care for your patients. Your kindness is so very appreciated, thank you.
    1 person found this review helpful 👍

  • 5/5 Peter S. 1 year ago on Google
    I hope some of the staff at Mercy hospital for women see this. We cannot thank you enough for the wonderful support and care you gave us during the birth of our daughter. Thanks to every single one of you. You all work so hard. You work in the toughest of conditions. So patient and so diligent! THANK YOU!
    1 person found this review helpful 👍

  • 1/5 Mandii S. 1 year ago on Google
    Where do I start? Made me lose my baby from not monitoring me regularly or correctly. Left placenta in me not once but TWICE even after doing a D&C. If there was an option here for no stars I'd pick that. Not even worth the one star review!!!!
    1 person found this review helpful 👍

  • 5/5 kathrynwalkergd 1 year ago on Google
    A big thank you to the whole day surgery team at the Mercy for making my experience so great. I was very nervous but you made me laugh and feel safe. Very grateful for your kindness.
    1 person found this review helpful 👍

  • 4/5 Geri P. 9 months ago on Google
    Great caring staff. They helped me so much after a horrible ectopic pregnancy. Surgery went really well and recovery. Only one less star due to the food quality but everything else is really good.
    1 person found this review helpful 👍

  • 5/5 kacyjan 2 months ago on Google • 15 reviews New
    I couldn't have felt more confident in my obstetric care. With complications, and multiple visits to ER and fetal monitoring unit, I was a pregnant anxious mess. The midwives, doctors and nurses were all incredibly compassionate, patient and caring, and the wait times were extremely minimal. Our little one was born with health issues and needed to attend NICU - the paediatricians were amazing, and the level of contact between doctor and patient (as a private patient) was like nothing I'd experienced before. On several occasions I was asked if I wanted the Dr to come in to see me (from their home, on call) and was given the paging number of my obstetrician so I could speak with her whenever I needed to. One of the reasons I chose a public hospital was so that if I had complications, I'd have the best possible people on hand to help, and wouldn't need to be transferred to another hospital. All the staff were INCREDIBLY thorough in assessing me and my baby for any health concerns - some may even say over the top, but for an anxious mum, the level of reassurance was perfect. Thankyou to all the exceptional staff. One more note - the food, however, was utterly atrocious 😊. I'm sorry chefs.

  • 5/5 Meryem I. 6 months ago on Google • 11 reviews
    I recently had my second baby at the Mercy Hospital as a public patient . Could not fault my experience! The staff were extremely attentive throughout my whole pregnancy experience from friendly phone app to delivery to postpartum. The midwife Hayley that delivered my first baby happen to also delivery my second baby on Tuesday the 12th. She made my experience a very positive one both times! Her expertise and calm nature wasn’t hard to miss. Once my baby was born the nurse/midwife Stephanie that looked after us over night and Lynn in the afternoon were also great! Extremely informative and very friendly. I thank all those staff for being so amazing at their professions and looking after us with such care 😊

  • 3/5 Lex W. 3 months ago on Google • 11 reviews New
    The hospital itself is absolutely amazing especially the ED department, ward 5 + the birthing suites. Staff are beyond caring and compassionate, very well trained, go above and beyond and help in every way possible. The ward 6 staff need further training and education. And there needs to be more safety and privacy measures in place after having an Uber eats driver walk into my room while completely undressed and multiple food service staff daily come in without knocking. Some of the staff on ward 6 are quite incompetent at inserting canulas (resulting in oedema), have had inappropriate comments being made by three particular staff on this ward that are personal and cross many boundaries. Had incorrect information been told and a non English nursing staff handle my care overnight alone. I do recommend giving birth here however if it’s anything on ward 6, please avoid.

  • 1/5 Zaki 1 month ago on Google • 7 reviews New
    One of the mercy hospital emergency female doctors look down on men the doctor think im control my wife and not let her talk just because I wanted to translation for my wife so the doctor ask my wife if she want a translation and I translation to my wife what she said and told my wife just get the translation she look down on me when my wife told me from the beginning my wife doesn't need one and the whole time the female doctor give me this look like I'm a bad husband to my wife and doesn't say a word to me she a rude doctor treat me bad and after the person who translation is finish everything the female doctors talk to my wife like she know english which my wife doesn't understand if this was a different female doctors this wouldn't have happen everything would of work out

  • 5/5 Sheran J. 3 weeks ago on Google • 6 reviews New
    I had both my children at the Mercy, and I can say without doubt that the nurses and drs who were monitoring my first child after she was born, and who made the decision to move her to the Mercy Special Care unit to keep an eye on her, absolutely saved her life from the very rare genetic disease she was born with that no one knew about when I was pregnant. She spent weeks in the most critical beds in the Mercy NICU before going to the kid’s hospital. She is nine now and thriving but I will be grateful to the bottom of my soul forever for how she was cared for as a newborn because if they hadn’t caught the signs and sent me home, she’d have died when she had her first seizure that night. Thank you Mercy team

  • 2/5 Dana “DB” B. 1 month ago on Google • 5 reviews New
    Had my second baby at the Mercy earlier this month, first time as a private patient in the public hospital and then as a public patient this time. Both experiences were lacking but this time as a public patient was particularly bad. There are small gripes, like the wait time for an appointment never being less than 30mins and the advice & care from the different OB’s/GP’s being vastly different (which I could handle), but my biggest issue is with the execution & follow up care for my elective cesarean at the hospital. I am now almost 3 weeks post-delivery and after removing my wound dressing and finding my c-section incision still open in parts I called the MCH 24hr line and was directed to phone the hospital. When I called the hospital to discuss, I was told that they cannot give any advice or guarantee that I would be seen since it was longer than 14 days after my surgery and I should go to my GP. This lack of duty of care after a complication from an operation that was performed at the Mercy blew my mind. I have been to my GP today and he was quite shocked at how poorly stitched up my incision was. In fact he suggested it looked like someone had done the surgery for the first time, leaving pockets of bulging skin. I am now on antibiotics (for the second time since my surgery) to prevent infection and my GP now has to manage the healing process as the hospital is washing their hands of it. Over all such a disappointing experience at a very vulnerable time as a new mum. Cannot recommend this hospital based my experience at all unfortunately :( (2 stars for the wonderful midwife’s only)

  • 5/5 Uroosa D. 1 month ago on Google • 4 reviews New
    I am not from this area, I was in Craigeburn at a birthday and I started to bleed really heavily going through a miscarriage.I started getting a fever and vomiting and the ambulance was called. The two ladies I had come to see me were AMAZING. They checked me and then took me to the mercy women’s hospital in Heidelberg. They were so caring towards me, made me feel comfortable the whole way to the hospital, we’re talking to me, comforting me and got me there safely. I was looked after so well in the emergency department, the doctor updating me on everything, the nurses checking in on me and my husband, we were treated with care the whole time in emergency. I then got moved to ward 6, where they were also really caring and provided so much support to me. Made me feel comfortable, we’re checking in on me the whole time and made sure I was okay. I then had a DnC Sunday and the surgeons, doctors and nurses were all amazing. They explained everything they were doing to me in detail and made me feel at ease as I was so scared and anxious. I want to thank everyone at the hospital and the paramedics as well. I’ve never had an experience like this at a hospital before, and given that I am not from this area I really feel like I was looked after. Thank you all for everything I would recommend this hospital to all women!

  • 5/5 Swetha M. 1 month ago on Google • 3 reviews New
    I had an outstanding experience, from the midwife appointments to the delivery. I can’t express how fortunate my son and I feel to have had access to Mercy Hospital for Women. The entire staff demonstrated exceptional care, passion, and patience, answering all our questions with genuine concern. It made the journey into parenthood incredibly positive and reassuring. Highly recommend birthing at Mercy. 🌟🙏

  • 5/5 Jane G. 4 years ago on Google
    Could not have had a better experience!! Even with a delayed and long induction, I had the best midwives, nurses and drs looking after me. Prue and Laura in the birthing suite were OUTSTANDING. Supportive, respectful and so so kind. Everyone we came in contact with were simply wonderful. Thank you xx

  • 5/5 Joseph P. 3 years ago on Google
    Amazing hospital and staff. Can not recommend enough.

  • 5/5 Jessie L. 4 years ago on Google
    I had a baby a week ago at Mercy Heidelberg and I had an amazing experience with the midwives and doctors there. I had a spurious labour and Dr. Simone from the birthing suite was so helpful and caring. She talked me through the birthing plan/options and made me feel a lot more relaxed and calm, which is something you need when you're about to give birth.

  • 5/5 M A. 3 years ago on Google
    I am really thankful to all medical team, doctors and midwives. My special thanks to Emma and Annie the wonderful midwives who patiently supported and helped us in level 5 during our stay in January 2021. They did an amazing job with unconditional love and gave us a very good confidence to care for our first baby. I wish I could give more star to these angels.

  • 5/5 Alex F. 4 years ago on Google
    Doctors and nurses of day surgery/recovery are amazing, very kind and caring!

  • 5/5 Ben 4 years ago on Google
    Amazing hospital. Every single midwife and staff member was accomodating and friendly towards my wife and I. At the beginning I didn't know what to expect from a public hospital. But in all honestly the Mercy felt just like a private hospital with great facilities and great service. The fact that this is available free of charge for Victorians gives me great belief in our healthcare system and a good feeling for where our tax money is spent. A special mention to the midwife Morgan. An absolute professional and an asset to this organisation. The only negative I can think of is that sometimes the wait times for the apppointments at the beginning are a long wait but that's a very little price to pay for excellent service

  • 5/5 MaRy A. 4 years ago on Google
    Definitely would recommend

  • 5/5 hayley c. 4 years ago on Google
    Nurses and staff are unbelievable. Honestly the best experience I’ve had in hospital. They are so accommodating and kind, and make sure all your needs are met. Food is actually pretty good too!

  • 5/5 Lucid S. 4 years ago on Google
    Very attentive and caring staff that treat you like a human being, huge thanks to jenni and lucy today for putting me at ease! absolute breath of fresh air

  • 5/5 Ugyen P. 4 years ago on Google
    Best hospital ever, all staff, thank you everyone for your kind support.

  • 5/5 mawi m. 4 years ago on Google
    All staffs are very good and system are also going very well. I thank everyone who work in Mercy Hospital. BIG THANK YOU

  • 5/5 Raman D. 4 years ago on Google
    What a wonderful place to be for giving birth, We are grateful to all the staff and all midwives who were there to help us on a click of buzz.

  • 5/5 Sanket P. 4 years ago on Google
    My brother's son was born here

  • 5/5 Bel C. 4 years ago on Google
    Great staff. Great possitive Outlook and past admittence

  • 5/5 H B. 4 years ago on Google
    Amazing service, quick and friendly

  • 4/5 Renee R. 4 years ago on Google
    Great hospital we were so well looked after. Have a beautiful baby boy who was extremely prem. Thank you to everyone who looked after us

  • 5/5 Denise H. 4 years ago on Google
    I would like to compliment the staff who looked after me after my surgery at Mercy for Women, in the High Dependcy Unit and Level 6. They were professional, kind, caring ,compassionate and so lovely the way they cared for me snd the other patients. It was a very positive experience, it was just disppointing being moved to the Harold Stokes wing. The night staff that were looking after me were the same as the Mercy for Women. However the the day staff looking after me were not. Gladly I was discharged at lunch time which was a big relief to me. Yours sincerely Denise Haffenden

  • 5/5 Kenneth A. 2 years ago on Google
    Great service experienced from midwives, guards, food handlers, receptionists, doctors, cleaners, nurses, anaesthetists and COVID-19 pre-screening people! I knew my wife was in good hands for her month long stay as advised to avoid issues until giving birth. We welcome our new baby boy and we're so happy☺️☺️☺️ the whole process was smooth and explained easily Thanks for your outstanding service to the community!

  • 5/5 Natalie J. 2 years ago on Google
    The staff here are many and varied from the administrators to the medical staff. We interacted with a mixture of 6-7 nurses and doctors in total. The people working here are genuine, professional and kind.

  • 5/5 Susan F. 2 years ago on Google
    I wish to express my gratitude to the Mercy Hospital for the after care I received after the birth of my son. As a second time mother, I was looked after with the observations and reviews and had all my questions answered without hesitation. Thank you kindly.

  • 5/5 Kat 2 years ago on Google
    Amazing and talented healthcare professionals. Thank you a million times my from heart.

  • 5/5 Ankita J. 2 years ago on Google
    Delivered my first 👶🏻 baby in September, Really cant Thank enough to the amazing midwives and doctors at Mercy Heidelberg. You guys are amazing, helpful and utmost care taking bunch of professionals 😊😊 Thank you so much 😊

  • 5/5 Malar 2 years ago on Google
    One of the best hospital for women in the north east of Melbourne.

  • 5/5 Hulya G. 2 years ago on Google
    Huge thank you to every single person working there. I had the greatest experience staying with my birth even tho it didn't go as planned. SARAHA(birth suite midwife) , Kasey and Bianca (midwifes) you were absolutely amazing and caring. Thank you so much I also love to say Dr. LUCAS and Dr. Ruth were so professional and made my sezarian so much easier with their calm attitude. Hospital staff from a to z every single one of them were so kind and friendly.

  • 1/5 shaniah k. 2 years ago on Google
    i went in with endometriosis screaming, the nurses were worried at first, i was screaming when my partner wheeled me in, while my partner was there they were in the room more often, came in when i rung the bell ect they were very helpful at the start. the head nurse coordinator actually came to the room to tell me to get up and leave.. because they obviously weren’t going to give me ANY pain meds i asked one of the nicest nurses who was very helpful if she could wheel me to the hospital on the other side, she was happy to and went to tell the coordinator i was leaving because she asked me to (even though i was still in a mass amount of pain, was vomiting and cant walk) this nurse coordinator said “nup im taking her” and she told the front desk a bunch of lies (waiting room was empty and very quiet) she also bought 2 security guards with her? what was i going to do? i took the brakes off (because SHE PUT THEM ON??) wheeled over and asked if it was going to be a wait and the triage was so rude.. i didn’t do anything. i had no other option but to go home, i wasted my money travelling to the hospital and they didn’t help. i called for the rude nurse to give me a taxi voucher (it was 3-4 am) and i really had to convince her.. she called the taxi and told the taxi “she will be screaming but whatever you do do not take her to another hospital, take her home” i was so shocked... i really believed because endo is a women’s issue they would admit me for a few days at least until i can walk, stop vomiting and aren’t in my excruciating pain, but i guess this is another hospital that can be crossed off of hospitals i will never be going to again, nor letting anyone i know go there. even tried to make a complaint to them directly and we’ve heard nothing for months

  • 5/5 Charme L. 2 years ago on Google
    Mercy Hospital for Women in Heidelberg is outstanding in their care for their patients. Amazing oncology department and doctors. And the nurses are caring, careful and has empathy. I had a clean room to recover with inspiring views of the Dandenongs. I was there for 5 days and I truly appreciate the nurses care. Everyone of them were amazing ladies. Special thanks to Nerida, Joyce, Candice, Michelle, ash, Bella and Caroline. I am truly grateful to our top notch health system and doctors for discovering my cancer early and removing it quickly. Thank you Dr Pendlebury.

  • 5/5 Zac L. 1 year ago on Google
    These people are heroes. I’m so grateful to every nurse, doctor and midwife who helped us so much when we needed it the most. Your kindness, compassion, organisation, skill, expertise and ongoing support has been truly amazing. Thank you all so much! ❤️😭

  • 5/5 Megha A. 11 months ago on Google
    I am blessed to have my baby was born in mercy hospital. Their staff is very nice, polite and ready to help in any situation. I really appreciated their help and support and I highly recommend mercy hospital(Heidelberg. God bless you guys ❤️❤️❤️

  • 5/5 Amanda R. 10 months ago on Google
    I had a missed miscarriage and was referred here for treatment. At both my consultation and the day of my D&C every single staff member I dealt with was really caring, really kind and made me feel really at ease with what was going on. I’ve had really scary experiences at hospitals before so I’m always anxious about having to go in for anything but I really could not fault my experience here. I live an hour away and i would still choose to come here in the future.

  • 5/5 Tracy P. 9 months ago on Google
    I was admitted today in the emergency department and I could not be more thankful for the support and care both the doctor and nurses showed. Thank you. You are an amazing team and I appreciate not only the medical care but the kindness and caring nature you all had for my health issues.

  • 5/5 Di N. 1 year ago on Google
    I had a pleasant experience and can’t thank the staff at Mercy hospital enough for the great care they have given me and my baby. All the doctors, surgeons, midwives, nurses, receptionists and PSAs we have encountered in the outpatient department, day surgery, Ward 5 and domiciliary home care are so professional, attentive, friendly and caring. A special thanks to Dr. Mason, Dr. Brian and another amazing surgeon in the C-section surgery (I am so sorry I I was so nervous and forgot your name), Lyndall, Nicole, Charlotte, Pam, Keileen, Min and Ash. I am very grateful and appreciate what you did. Thank you so much.

  • 1/5 jaymiee95 7 months ago on Google
    My baby’s care in NICU during her 2 weeks stay was outstanding, can not fault them. However my care on the maternity ward as a public patient was shocking. It is important you advocate for yourself, which I have now learnt. Understaffed, my care felt transactional. I had spent 18 wonderful days in public hospitals with worsening pre eclampsia prior to being transferred to deliver at Mercy the next day at 31 weeks. However I got there and no room. I spent 7 hours in a cramped ED room to be told I will be monitored for the next few days. During my 8 days before having a c section,. I wanted to leave everyday. My medication was never on time, I had to buzz when it was late, waiting as long as 40 minutes most times for someone to come to my bed for me to remind them. Making me feel ill, as I was taking medication all over the place. Cleaning/food staff inconsiderate announcing themselves as early as 5am leaving all lights on and doors wide open. Coming back 20 minutes later to take my food I hadn’t eaten as I was trying to sleep and being quite rude about it. Talking loud never in English to another, coughing and splattering. As I was having OBs monitored every 2 hours I struggled to sleep. Midwives caring for the mum next to me separated by a paper curtain extremely loud at all hours of the night as well as opening the window curtains on my side of the room over my husband as he sat on a chair and turning my lights on so they could see, without explaining or apologising as I was trying to sleep in the morning. I was fasted 4 times thinking I would have my c section to get to the next day to be told they decided to wait. Once I had my baby via c section my catheter was taken out 10 hours after, at 1am having only taken 2 steps out of bed to a wheelchair. I woke up busting in pain, crying called my husband at 3am as no one was answering my button call thinking I was going to wet the bed. When they finally came and I asked for help and a wheelchair they said why don’t you walk to the bathroom. My urine output was not charted off by a midwife when my husband was also in the bathroom helping, to be told by the next days midwife I had to do it all over again. My husband furious, knowing the one place I should be getting care I was not. When I asked about pain medication they stuck with Panadol and told me to see how I go. Not being explained what to expect after surgery and my pain medication options being a first time mum. It was on my last night a gem of a midwife saw how much pain I was in still and immediately got me stronger pain meds and techniques to ease me into walking up straight not hunched. My dressing needed to be changed, the Dr removed it, said don’t move as I was laying exposed and sterilised and a midwife could come. That midwife never came as she went on lunch break and I spent half an hour laying there after I buzzed until another midwife came in. Not to mention I had drs on my bedside after delivery telling me about contraception like I was a teen,im 28 but look young, extremely condescending and when I asked about vasectomy for my husband, they were shocked could not comment as they were a women hospital and I was discharged like that. Without a second thought. I took me 2 weeks to stop having nightmares at home. It’s been 11 weeks and I tell everyone I would rather walk backward with my eyes shut to furthest hospital than ever go there again. Medical professional have asked about my time at Mercy out of curiosity and sadly have heard stories like mine too many times!

  • 5/5 Hui Lai L. 5 months ago on Google
    Endosurgery - had my mirena IUD replaced today. Really impressed with the level of care received from Nurse Jo (much appreciate her pre-procedure explanation), Dr Caroline (very experienced, genuine, made me feel safe) , Dr Kimberley (for knowing exactly what she is doing) and Nurse Wendy (outstanding! her distraction strategies worked its magic). Thank YOU ALL so much for your professionalism and excellent care. May you be well and happy always.

  • 5/5 Mina E. 4 months ago on Google
    I am so lucky to have had the chance to have my baby at Mercy. Thank you a million times, from doctor Alex eskander and midwife Jacinta . I will forever recommend this hospital to all mums.

  • 3/5 Brooke E. 4 months ago on Google
    The ED staff are fantastic, I cannot thank them enough for their care, professionalism and understanding during a very sensitive time for me. Wonderful women who are truly assets to the healthcare industry. Ward 6 nurse could do with some further training; finger monitor was placed on backwards of which I had to tell her it was on incorrectly as there’s an indicator on the top of the device showing which way, she assumed I had overheard another nurse relaying important post surgery information to her when I was recovering post-op and under heavy pain medication, she didn’t quite understand why I was asking her to repeat it to me upon discharge…, there was also a change of pain medication from what the doctor had told me before I went in for surgery, which I had to call to enquire about as this was not relayed to me on discharge, there was in fact no post op conversation regarding pain management until I called to enquire.

  • 5/5 Youk L. 7 months ago on Google • 2 reviews
    I can’t express how lucky my boy and me that have access to Mercy hospital for women. The team are so professional and giving really warm care to the mother and baby. I was taken good care and have a close monitoring from first pregnancy check to the giving birth of the baby boy, and discharge from the hospital, I would rate 10 out of 10 to the team, both of us are bless full that under Mercy hospital team caring.


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