Waited almost 2 hrs despite refer by Austin hospital and booked appointment 5 days in advance - no point of booking appointment of have to take ticket and wait in queue and then in the room with no doctor show in plastic surgery department. No respect of time ...

Why bother making appointments if you are going to ignore them and have patients wait for over five hours?

Poopy stink hole

This hospital is a disgrace The drs and nurses di not even realise when a patient is dehydrated And into of this make comments like this regarding the patient -she doesn’t want to eat or drink so I can’t do do anything Wanted to take the patient ti private hospital doctors are refusing to let me Absolute disgrace Nursing staff forget to come back with medication as well Never ever again to a public hospital

The Heidelberg Repatriation Hospital is a horror show. Third world conditions. Neglectful, ignorant staff who don't see their patients as human beings. No one should ever have to rescue their loved one from a hospital.

Bad experience with the security officer - very rude and disrespectful, he even shouted at me and cut me off while i’m still talking. Asking for help since the parking is gate is not working and the number posted in the parking gate to be called could not also be reached after calling. Other than that, the nurses and staff in the vaccination center are all nice and professional and also very helpful. Please improve the parking signs in the hospital, there are several people who got lost because they could not find the parking gate. And please also train your security staff, that incident happened around 6:50 PM yesterday

The plaque said " the 115 Australian General Hospital was opened 13 March 1941 and handed over from the Army to the Repatriation Commission on 19 May 1947. This Memorial Wall was unveiled on 19 May 1997 the 50TH anniversary on the Repatriation Campus of the Austin & repatriation medical centre. With care and compassion we remember those who served our country. Lest we forget" A peaceful Remembrance Garden is situated right at the heart of today Heidelberg Repatriation Hospital, Victoria. It has been almost 40 years since the very first brick was laid for the garden. For those who are interested in modern Australian history or people whose their life is relevant to this part of story, this place is very special. I'm against all wars 'cause the sorrows live for many generations...However, the way a government sincere honours all the lost lives & respects those connected people...that counts! I enjoyed a short chat with a nice gentlement, his name is Robert W.

Excellent staff and waiting times. With an appointment I've never waited more than 5 minutes, excellent service. I've seen 3 different doctors and all have been the best experience ever, far better than my local GP, and very thorough.

Good hospital. My son had minor surgery here and some of the nurses who tended to him were so helpfull and caring. The doctor's are great! Will explain everything happening thoroughly. Good experience here. Just needs more areas to buy food from.

Mr Andrew Gong and Dr Mina Gurguis are amazing surgeons who did a fabulous job of my hip replacement. Nursing, anaesthetics, physio, and hospital support teams were all brilliant and gave me the best care. Our public health system may have it's faults but in my opinion it's pretty damn good and I am eternally grateful. We live in the lucky country that's for sure.

Doctors and nurses are nice, but that kind service is negated by the unbelievable wait times. What is the point of making an appointment, being told to arrive early and check in if you're waiting over an hour and a half to be seen. Over 30 rooms in their specialist floor and I'm still waiting. How?

I met staff which feel like a kings, totally don't care about customer. Not follow the schedule, do not worry about your situation. You are just a business item. I have a hope that I am so unlucky person and believe there are many good workers. Well, good luck to find them!

Worst place to get your vaccine because couldn’t even find the place. There was no one around to ask for directions. Deserted. Google maps took me to the wrong location. Drove around for 30mins. Called the hospital and they just transferred me to the COVID hotline which no one answers. So much for the vaccine being “accessible”.

Spend overnight bc surgical procedure and nurses were fantastic! I felt like a 5 stars hotel guess! Government should invest in modernize it's infrastructure !

Poor service Waiting times for appointments is killing Need to wait for hour and a half for an appointment. Can anyone explain what is the purpose of appointment if wait time is so long. I believe that the patient's time should also be respected

My Mum has always been treated with respect after a fall landed her in hospital since mums day 2023

Professional services, parking is a challenge

First AZ jab back in May with no appointment, I was in/out in about 25min. It was quiet...just a few people coming in. I was thankful. 12 weeks later, I rocked up for my second jab in August (with appointment) I waited over 3hrs to get through. Whilst I was a little annoyed at this, it got me thinking that others may not be able to hang around. If this facility is going to be part of the solution and getting our community vaccinated... processes and systems need a major overhaul. 1. Triage people in the queue. Split up who is getting what jab. 2. Order the queue by appointment times. A woman left after about 30min (and well after her appointment time) as she had children at home alone and couldn't wait any longer. A man ahead of the queue, had a later time than her. 3. Too many staff inside, standing around seemingly doing not much at all. Once I was at the head of the queue, I was then managed by 5 separate people, before being led to a cubicle (10m away) to actually get my jab. Seems awfully inefficient. All staff were really nice and helpful, and this is not their fault, but still. It's a shame.

It's well

No parking available, waited 2 hours since my booked appointment time. (specialist clinic). You don't want to see photos of numbers of people waiting for hours.

Don't bother unless you have hours/months to spare (does anyone in an emergency?) and don't care whether or not you recover. Most staff do their best, but are clearly too overworked to be able to treat anyone.

I had a doctor who was super sensitive and attentive regarding my weight loss surgery. I am post op 4 years, he asked how my excess skin was impacting me and my mental health. First time I felt listened too, keep up the great work. It didn't go unnoticed.

Great nurses and medical staff, but the admin staff I can find to be incredibly rude at times. I’m a regular patient at this hospital and have encountered the same staff members showing a complete lack of respect towards patients at the hospital often those who are elderly and struggle to understand things. Disappointed to have to see that with such a contrast of impeccable clinical services.

Had the Covid booster here. The process was really quick (less than 15 mins) and the staff we’re fried and professional

I just finished my stay at this hospital. The whole 4 days I was in there, I was treated like a queen. The staff are just wonderful. The atmosphere was great, no nurses playing hierarchy games and the doctors not only friendly and helpful but good looking too. BONUS!!

I just had a bicep reconstruction and all I got to say is I had the best nurse looking after me. Her name was winny George. A great nurse and a great human being. We need more nurses like winny. Thank you 🙏

Great hospital, fantastic staff very thorough

The new Veterans Centre is really first class with a good team of professionals

My parents attended Monday the 30th August to get the Pfizer vaccine after receiving a referral from their gp. Due to their age they would have been only eligible for AZ but the referral stated previous medical conditions. The Pfizer was booked and the ladies at reception viewed the referral. Once they entered the cubicle the nurse called the dr and the dr bluntly told them they wouldn't be getting Pfizer. She only offered them AZ so they walked out. A great way to treat a 72 and 89 year old. I'm disgusted with your staff and will be going to the media about this.

Was moved to this hospital after surgery as The Austin Hospital was full. Seems like they are in a hurry to get rid of you. Told the nurse I was having back pains when lying on my back even before the surgery but was not bothered by it before as i could always lie on my side... I was just told to go to my GP about it. Well Hello! Am I not in a hospital?! Anyway, I do not recommend going to this hospital.

I to was taken to Austin hospital several times and can’t fault the service :the staff are excellent 👍👍

I've been there! Nice friendly staff

Dr C. Haywood is rude and doesn't want to listen to patients

In need of a major upgrade

Very scattered and unprofessional between sending me letters with the wrong dates and times and cancelling important appointments very short notice (two days) only to be rebooked a month later. The staff I have dealt with have been unapologetic. I hope to never be referred to this hospital anytime soon for something serious.

I just had a shoulder construction here and I couldn’t fault the team if I tried. Blair the nurse, Dan the anaesthetist, all of the surgeons that worked on my shoulder - they are a really professional and fun team to be around. Thanks again guys.

Great place but a cafe or something would be nice

If it wasn't for the nurses - Liz, Vicky, Yvonne, Dianna, Kuwan and Sarah (sorry if I misspelled your names) - and their obvious passion and care for their work, I'd go lower. Communication and care factor in all other aspects from initial recommendation to being dishcharged - I couldn't even tell if I was properly discharged tbh when I was given a hand written letter by a student physio in the corridor - and no surgeon or dr even followed up with me after my surgery to let me know what had happened despite the surgeon (who's name I don't recall getting since he was not the person I was told would be performing my surgery) who stopped by when I woke up to say he'd be by in the morning to discharge me and let me know. Ended up staying overnight, that was fine. 9am came, initial time given to me for discharge time once it was.confirmed I'd be in overnight, then 10am comes and the nurse tells me she's sorry but they've said they won't make it until sometime between 11am-130pm now. Ok. 3pm comes along, no ones knows what's going on, lots of checking with no outcome, someone walks in and is surprised I've not been seen yet (no idea who this person is) but they also make the off handed comment that they're not sure where they are or what they're doing but they're trying to find her. Who are you trying to find? Who am I waiting for? Keep in mind, I'm not allowed to leave my bed -it's been over 24hrs at this stage- even with my crutches until this person has come to see me except to be pushed by someone else to the toilet. But again, none of that would have been as much of an issue if someone would've just thought it might be worth keeping the other patients who have organised people to pick them up updated.

Excellent care from all staff during my two day hospital stay! Dr Terence Chin and his team were amazing, top professionals who successfully carried out my complex surgery. Thank you and may you continue doing your wonderful work for many more years.

Poor service with scheduling appointments. Was promised to be scheduled for the same day operation or next week, no one came back to me for the week. When I called back, being transferred between registrars and switch, no one found me in the waiting lists and I wasn't booked. Frustrating experience.

Very caring and professional staff. Thank you for everything you do. 🌹🌹🌹

They helped me good doctors there

A grand old lady.

Lots of parking available, very nice crew, huge area to cover on foot though, get your walking shoes ready!

This experience with my daughter getting her ACL surgery has been the most pleasant procedure. From the nurse, doctors, surgeons, the orderly's, cleanings and just overall staff have been amazing. Thank you all 🙏🏽

I have just bought my mum back from this hospital, and both of us cannot get over how lovely every single staff member, every nurse, and every doctor that we encountered was. Mum got fantastic care in every sense of the word.

Staff are absolutely incredible at this hospital, forever grateful for the level of care I received.

The staff at the Austin Repatriation Hospital were amazing. I had a double Mastectomy done here last week. And from the moment I checked into admissions they were amazing. Moved to a ward after the surgery and nothing was ever too much trouble.

Text message for outpatient details very vague. Hard to find specialist clinic and terrible waiting time. Waited 2 hours to be seems for 2 minutes (something they could of told me over the phone)

Can’t trust to even send the result to requested doctor, sure they don’t have any issue billing Medicare

I could not have been better looked after whilst I was spending some time in Ward 10 especially the nurses both day and night shifts.

Pretty switched on, but didn't send me or my GP a 'report' either way leaves Box Hill wanting

Street parking, good drop off zone, staff here are really amazing!

Twice in emergency and one referral to repatriation and no complaints from this guy. Triage were brilliant on both occasions. First time severe gash/open wound to forearm. Triage had a look and were straight on it. Little to no wait time. The surgeon who then stitched up my arm, trying his best to reconnect a heavily tattooed mess back together like a puzzle, was no less than brilliant. Second time severe crippling chest pain from an infection in torn rib muscle/cartilage. My treating gp was on leave and advised if pain escalated to go to emergency. Triage once again were amazing. And straight on it. Little to no wait time again and in for all required tests and treatment. Subsequently referred by gp for further tests and investigation on an ongoing condition. From referral appointments to tests to end diagnosis everyone involved were fantastic. Clean. Friendly. Thorough. I do not have private health cover and I am so impressed with my three experiences in the public system and all those that treated me at the Austin.

They performed an optional add-on procedure to my surgery without my consent. Told me I'd have a chance to chat to the surgeon prior to going into theatre, which didn't happen til I was on the table getting prepped for anaesthetic, and only because I insisted on bringing it up. The whole thing felt rushed, I was the first patient of the day and it was like they just wanted to get things rolling. The follow up appointment to discuss results was handed to me whilst recovering from anaesthetic and no option to change it, even though I said I wasn't available. The rebooking website is an automated joke that just re-books a mystery date several weeks into the future without an option to select anything that suits, so you just have to cancel again and again and get another lucky-dip date emailed to you the following day. The phone line alternative has a 1.5hr wait time every day, which isn't feasible for anyone to access while working full time. A two week follow up has pushed out to two months. The prep guide leading up to the surgery was really lacking as well, and I found out later that someone was supposed to talk me through it in detail, which they didn't, they just emailed me the document. I compared it with a guide from another hospital and it was much more informative. The whole experience has been really poor, I don't even know what happened on the table other than they didn't find anything bad, just sent home with an appointment that I couldn't attend, a sorry we can't change it now it's already in the system, and a phone number to try and re-book. I've put all this in their post op feedback survey but haven't had anyone get in touch.

This hospital needs an overhaul real bad. OMG it's so rundown. Just walk in the hospital grounds, rotting timber, spiderwebs on cracked windows, etc. Then the elevator sooo old and dirty, and the ceiling missing a tile piece. Very sad state. Cmon! This place needs funding urgently. Anyway, so I go to my first prostate appointment, and they tell me that my appointment was cancelled and that they tried calling my number and left a voicemail - no such thing occurred. Anyway, with a bit of fuss, they decide to see me as it was fairly quiet in the waiting bay. Then I get called in to the doctor's room, but the doctor is on the phone talking about another patient. After 6 minutes he decides to see me. He asks me what my PSA level is and I hand him about 8 pages of previous blood test results, ultrasound, scans, etc. He just flicks through until he finds the PSA reading and hands me the paperwork back. Why was I asked to collect all those tests when the specialist doesn't care to review those? I don't know.

Fantastic, attentive team. I've just completed surgery via the public health system and was treated like royalty. You are in good hands with the Austin. Thanks everyone.

Had a total hip replacement. I couldn't have asked for better staff and theatre staff. All caring and only to willing to help. Thank you 2nd floor staff.

I visited the surgery centre and all the staff were lovely thank you everyone 💕

Amzing sunset cheers..

(Translated by Google) Very good excellent (Original) جيد جدا ممتاز

Excellent service

Ok

Real goOd

The address provided by Heath department is not accurate. The walk in vaccination and appointment of vaccinations are all available here. If you have an appointment, you still need to wait for roughly 1.5 hours to get vaccinated

I had a procedure at the repat surgical centre, the staff were amazing, took good care of me, made me feel comfortable as I was quite nervous , thank u so much, 😀

been 20 min waiting on the phone to talk to the call centre or whatever that is. the guy picked my call, i had a question about getting the vaccine and he hung up on me. Bro if you dont like your job just quit, really.

Top service and care from all the staff during my day visit / procedure.

Very nice and cooperative staff. Thanks to all doctors and other staff

waited for 3 hours for appointment.. 1 hr waiting is acceptable but 3 hours is too much

Great Care and services ,you guys are real hero of the Nation... Keep it up Thank you!

The nurses and doctors are very caring and look after you.

Went in for a COVID booster and experienced very poor service. More concerned with ego than supporting a patient’s request. Some need to educate themselves on IM injection and remember their primary objective is to provide healthCARE.

Great place to ride your bike and play pokemon go

Had my vaccinations here, on the last day the vax clinic was open, everyone was really, really nice and made the experience very pleasant :)

very easy process for vaccination!! just make sure you get there at least an hour before your appointment. i ended up getting my jab ten minutes earlier! the nurses were super friendly throughout the process.

This review is in relation to the COVID Vaccine. I visited during lockdown on a Saturday night and realized the entrance is shared for cars driving through for a COVID vaccine and getting the test and the traffic for the test line had affected the vaccine as well. What actually bothered me was everyone would have to roll down their window to be told which way to go and talk to the same lady with her mask half down. I was hoping granted she was in touch with people who were getting tested, she would be more careful. I know people might not be fussed about this, but I was and have decided am going to park on the road and walk in a different entrance for my second dose. Once I arrived and parked (which was free and lots of spots available) had a short walk to the vaccine center where they asked me to take off my mask and gave me a new one at the door but it was a much worse mask than what I already had on. Anyways, I had booked an appointment but had a 30 min delay and inside got really crowded however everyone was seated and staff were very respectful. With the 15 min wait after the vaccine I was there for around 45 mins. Everyone inside was wearing shields and masks and was very professional.

terrible waiting time.

The nurses here provided absolutley amazing care for me during my stay here. After doing septoplasty, the doctors and nurses constantly checked up on me and i was provided with amazing advice and help post surgery. A big thank you to all the staff here, especcially Winny, who was extremely helpful and done a great job looking after me here. Thank you so much to all the staff for their hardwork.