Gym is very dated. I was a member at another gym that was open 24hours day as I could only go late at night due to work/family commitments. Now that I am back after almost four years the gym has not changed at all. The equipment is very dated. The treadmills specially need an update as they are very inaccurate. The venue is also very small, so be prepared to wait in line to use some of the equipment. Lastly, 8am-6pm opening hours for the weekend is a bit lame. Reception staff have always been friendly. This gym needs to relocate to a bigger facility. Its outgrown its current one.

Great gym and facility. Please make it 24 hour access like most modern gyms. This is the only thing stopping it being 5 stars. Despite being a larger franchise it is a really nice community feel to it.

I joined Goodlife late 2020 when I was 18. I had just moved out of home and was looking for a way to decrease anxiety and depression associated with covid. I trusted the employee I spoke with and told him I would like to sign up. Later when I called up to cancel my membership they told me they roped me into a 1 year contract (without my knowledge) that would cost hundreds to cancel. The employee had not explained this side of the contract with me and rushed through the process which was extremely immoral and has continued to caused me financial and emotional stress, with no understanding or flexibility from the staff. I have since heard similar comments about Goodlife- "don't join its a scam". -Find a gym who cares about it's customers and doesn't prey on naive, trusting young people.

The staff are wonderful. Management - not a chance. Hiding behind the Ts&C's of a 3rd party payment manager makes cancelling memberships far more difficult than required. Took a week to receive the invoice for the cancellation amount - in which time they continued to take money. Just seems wrong. Did I mention the opening hours? Pathetic.

I’ve joined this gym since 2013 and had mostly good experience with this club. It’s located close to me with walking distance - the gym floor area is bit small but convenient. Lately the gym suddenly changed its open hours without consulting or notifying anyone in advance. The open hours have been delayed at least half an hour each day, and closing hours have been brought forward 1-2 hours, on Thursday, Friday and Saturday. Due to work commitment I can only come to the gym later on those days but now can’t finish my workouts before closing. I’ve been told by the staff that there is no way to change it back. How disappointing and it is ridiculous to close the gym at 7pm on a Friday!

This is one of worse gym and customer service my husband experienced. We have email in writing and said that the manager will refund the money of membership due to health condition. They are not only not refund money and they charge extra 2 month membership fee. Even he can not go to gym. The manager change mind all the time and it is totally abuse customer' rights. When you join in and they will be nice and as soon as you join in, they totally change.

My daughter & I share our personal training sessions with our PT - Cameron Neale. Cameron is the best PT in Australia - seriously, and while he really puts both of us through our paces, he is always bright, humorous and makes sometimes difficult training sessions almost a pleasure. Goodlife Balwyn is always welcoming at reception, spotlessly clean in both the gym workout area along with the change rooms and showers. I've been a client of Cam's & Goodlife Balwyn for 4 consecutive years and renewed my annual membership only last week as I would never look anywhere else. 5 stars from me !

I wish it was 24 hours

Good variety of equipment, a little outdated needs some TLC but never gets fully packed which means good access to equipment

This has got to be the worst gym I’ve ever been to and experienced. The customer service is awful. I was forced to pay an additional $250 late fee due to the gym’s inability to cancel my membership properly. They do not respond to emails and are horrific to deal with. Such a waste of energy and so frustrated with trying to cancel membership. Plus the change in hours without notification is so so bad

Good spot for workout, not much feel now, update soon After while, I think they are good!

I always feel good when I am able to give positive feedback. Goodlife has changed my life style and I am now hooked on getting my exercise regularly. The place is not only close to home but has a great atmosphere and well equiped. Never fail to find a car park lot, has a dedicated floor for parking. Very supportive staff as well. Thanks.

Great staff, and just a good community vibe.

Typical gym offering lock in contracts wherein when U relocate to a different suburb they basically stall on transferring ur membership even I called them multiple times.. disappointing customer service...

I enjoy the professionalism, ambience, and range of equipment at Goodlife. I have a PT once a week and train two other days. My usual time is mid-late afternoon (c. 4:00pm) and I find the gym modestly populated at this time which suits me.

Worst gym, change of hours multiple times without notification, misleading on joining the membership. Hard to cancel the membership, if you’re in for local business this isn’t going to work at all.

Really friendly and helpful staff. Great gym. Normally l join Aquarena in Doncaster but staying with my sister in Balwyn so went locally. Very happy. Temperature perfect in gym and classes. Normally freezing 🥶 in Aquarena. Even after talking to staff and managers many times. Love this gym.

I have been a member of Goodlife since 2007 and resumed PT with Leigh, followed by Teresa and now Sarah. I am very happy with all services provided!

I enjoy the great community that has built up over the years. We come to Group Fitness to see our friends , work out together , share our life experiences and afterwards enjoy coffee at one of the excellent nearby coffee shops.

This is a cosy gym that's full of a great bunch of friendly staff and relaxed atmosphere for all ages and gym abilities. You won't feel intimidated and its a great place to get into exercise and feel good about yourself in a relaxed environment. I recommend for all people.

Goodlife has been my gym for the two years I have been in Melbourne. I was able to access other Goodlife clubs with my membership. Each gym is quite unique but have all the essential equipments and more! I love how spacious it is and some even have a pool, steam room, and sauna! Definitely recommend :)

I joined Good Life Balwyn many years ago when it was called Winning Edge. I have been there ever since. In all that time , staff have been friendly, admin have adjusted payments without fuss during lockdowns, reception staff have always given a welcome if not busy and I have attended numerous classes and tried the equipment. I particularly enjoyed Zumba but have happily switched to Dance with Dylan. Over the years, I did aqua aerobics in the pool which has now gone, Pilates, Yoga, Tai Chai, Self defence, Step and bar/ barre work ( not the alcoholic sort). Fun times!

Randomly changed opening hours, vintage and broken equipment, been a member here for a while and it's a shame that it's progressively getting worse. Great staff, just not worth the membership fees for the quality of the gym equipment

Pretty disappointed with the opening/closing hours. Twice now I've came at its been closed (5am on a weekday and 5pm on a Sunday). I honestly just assumed that it would be open those times. It is by far the worst goodlife I've been to but unfortunately now I'm closest goodlife. The rest are much bigger, cleaner and most are 24hrs.

I am giving Goodlife Balwyn 1 star for being a gym conveniently located for me. I chose them because they open at 5:30am which is convenient for me to exercise before going to work. Unfortunately, I am disappointed with some of the staff including management. Firstly, a staff member opening the gym arrived at 5:40am (10 mins late) and had no idea how to turn the treadmills on. He asked me if I knew how to!! By the time he worked it out it was 5:50 which meant I lost 20mins of my workout. Within a couple of weeks later, another staff member opening the gym just didn’t show up and many gym users gave up waiting and left. One of the personal trainers arrived at 5:55am and opened the gym. I lost nearly 30mins of my workout which I was not happy about as I am on a tight time schedule before heading to work. I emailed management to advise them and no one has replied. That is unacceptable customer service. On 2 separate occasions 2 staff members had no idea how to turn the fans on. I approached them at the desk; on one occasion, the girl told me that the fuse must have blown up and yet eventually, the fans came on. This morning when I asked the guy at the counter to turn the fans on as it was warm, he walked around but didn’t turn the fans on. I have signed up a 1 year contract with Goodlife Balwyn after the lockdown feeling bad for gyms that couldn’t operate for months. I certainly cannot recommend this gym to my friends and I am counting down the months until my contract is over after which time I will not be renewing my contract with them. Lack of customer service, staff that don’t care.

I just love this gym so good 😊 staff are always nice

Great gym, good people. Keep it up guys

Great facility, very helpful staff, especially Cienna.

It is very sad that the gym has suddenly decided to change their opening hours without informing me (I guess I was not the only one) in advance. I chose this gym because of its location and initial opening hours till 9pm on Monday-Thursday (which was suitable for me to avoid peak times due to covid risk plus it allowed me to go there after work). But instead of offering any compensations, they haven't even paid back the overcharged amount when they've changed the day of the bank debit of fees and have deducted fees twice on the same week (no explanation was made if they will pay back later or not at all). 9.99/quarterly coaching fee is also very unclear as they don't usually ask each member to conduct (no emails or notifications) counselling sessions with trainers. They have never sent me any reminders until I have questioned one of the staff at the counter. They simply deduct fees quarterly... For those who don't require personal trainers, these fees doesn't seem to make sense. I am very curious how the management have been treating their customers in this way for many years without being warned by consumer affairs? Please also at least maintain your equipment more frequently as I saw some of them were not in safe conditions (some of the codes on the weight machines were worn out, etc.) and were often broken. That could cause injuries on users.