The staff member Josh and Paul was very rude to me and my partner on Saturday afternoon We both the membership in Doncaster for more than 2 years and she just bought 5 personal trainer classes last week. We came in on Saturday afternoon. I have card but she forgot at home. We tried to ask Paul find her details in the system. But he said they are finish the job of the day which can’t let her in unless we pay over $300 fine for both of us. We was upset think this is ridiculous. Say we might cancel the membership. Josh and Paul both laughing and high five in the air said they don’t care and they both finish the job we can do anything we want but if we goes in today we will both be charged a fine for this. This behavior was definitely damage the name of the fitness first and a misconduct in the work place. The negligence and rude attitude is a shame for the business. Especially in this high competitive gym Industry I don’t know how the company can survive with those quality staff members compared to the competitors customer service level.

Some equipment is very old. Bathrooms are in need of a renovation. Ample available equipment at 6 am, but at 6 pm your struggling, and you need to alter your workout accordingly.

Look I’m not the type to put any negative reviews, but I’m honestly appalled. I have been part of Fitness First Platinum for a very long time, I had few friends within the industry and enjoyed training with them and gave me fantastic rates for platinum. Recently training at Doncaster. The Management were awful, in the way they spoke to me. I'm still in shock. I was wanting my husband to train with me so he could sign up, so he came for casual training. In the middle of the set the manager of Doncaster came up to me and mentioned how I can't have a training buddy, and i need to get a personal trainer from FF. We were doing sets together. I'm like hangon he is my partner, we are training together, I can show photos of us an our kids. It was harassment. I told them to cancel my membership, they agreed to it, told me the terms on last payment cycle. And still money is taken out. I will be taking this further.

I recently signed up for the gym, and I couldn't be more pleased with the outstanding assistance I received from Paul. From the moment I walked in, he went above and beyond by giving me a thorough tour, patiently guiding me through the paperwork, and taking the time to explain the various plans tailored to my needs. Paul's dedication to ensuring a seamless and informative onboarding experience truly made a lasting impression. His friendly and accommodating approach sets a high standard for customer service. Kudos to Paul for making my gym sign-up hassle-free and enjoyable!

The staff are very friendly, in particular Jesse, he always makes sure my partner and I feel welcome and asks when we will be back next. Not being the most confident gym-goer it is great to have staff like Jesse there.

A good gym in terms of all the equipment that they have to choose from, but it is so packed, but even despite it size, it's hard to get equipment and parking is a nightmare on Friday or Saturday nights forget about it, otherwise not too bad for the price, but personally I prefer somewhere more relaxed

The best quality equipment and facilities in town - and they run 24/7! Special thank you to Jesse who is always so friendly and accomodating. Highly recommend Fitness First Doncaster!

Great gym. Really friendly staff . Jesse was really helpful answering all the my questions and showing me around . Great experience.

Overall average gym with very poor customer service it’s not hard to smile and say hello upon entry unlike other fitness first gyms where you’re always greeted in a friendly nature The manager seem to be the only person who understands customer service unfortunately he failed to train his staff in this area.

It's good to see the wall fans fixed in the 40-degree summer. A simple carpet cleaning would be good. Next to fix would be shoulder press. handles are out of allignment at least 2 centimetres for the last couple of years. Also, leg extention (middle one), the shaft being pushed by the ankle is angled.

Parking bad, administration charges you money without you knowing/ hidden fee's, they kept billing me even i cancelled. Then a cancellation fee. Not worth it, Go somewhere else

Is my first time giving a bad review. The worse experience ever I have in Melbourne. I went there because they rang me for few times and I would like to know more details and feel interesting. But just now the guy who has tattoo on his arms, I can't remember his name, he show me his annoyed face after I said I need to think about it. Are you serious? Thats your customer service skill? I can even heard his throw the calculator when I leaving. How terrible? Because of you are the manager or manager's best friend? I came up for get more details, you can't expect every consumer will sign with you immediately! I like the first guy who I met before, he more polite and nice. If you guys need more new customer or sales, at least improve your customer service first! will be more appreciate! My name is Elena! I don't mind you guys put me to black list, I just want to let you know! I feel annoying too! I don't mind to pay, but I don't like your service! thank you!

I’ve been at First First Doncaster for approximately 7 to 8 week now and I find it to be a great place. The receptionist (Jesse, Jack and Jade) are very welcoming saying hello every time I walk through the gym and it is great to talk to them because helpful with giving me advice with exercise. Lastly the Personal Trainers are very qualified and the amount of equipment they have is great. P.s some of the members got to let the receptionist do their job and stop trying to hit on them whilst there here (bloody morons)

As a ‘Platinum’ branch St Leonards FF leaves a lot to be desired. Men’s steam room out of order constantly and when it actually does work heat is lukewarm at best. Slippery tiles near showers and three showers currently out of order. Swimmer dryer out of order for at least a few months now. Only come here for cardio as the Matrix treadmills are actually very good - but forget about doing weights here. Awkward layout and old equipment with bad biomechanics, and sitting right under industrial air vents blowing strong air which is a distraction. Chatswood and Willoughby set the benchmark for FF in the North shore!

Not sure what the fuss is about. It’s a pretty decent gym, with all the equipment and nice atmosphere.

When I saw the sign saying a one day offer, I immediately signed up that same day as it seemed like a great deal - No sign up fee and four weeks free, for just under 24 dollars weekly. I should have paid closer attention to the sign as it was all weather-worn, the sign had probably been put up half of all times I went to this gym in that year. The gym itself is average. It gets real busy in the late afternoons. However, the overall hygiene is by far the worst I have ever seen in the almost twenty years that I have been going to gyms. The staff mentions it is out of their control as it's a 3rd party cleaning, these 'cleaners' throw rubbish in the already overfilling bins and watches it bounce out of the bin onto the floor, not caring to empty the bin but walks away instead. The mulch literally sits all over the ceiling in the steam room, I felt it too unhealthy to breathe in so I didn't even use the steam room. In addition, the sauna is extremely dirty! The floor drain is not the lowest point in the room! Fluid (sweat and whatever other human bodily fluids) needs to be built up before it drains away. Then it was quite normal to find towels/bottles/bandages or any random personal items for several weeks. The bench in the relax area was broken for many months, it actually had a hazardous sharp tile sticking out for a while. Eventually, the bench got fixed, in a 6/7 week timeframe. When I started complaining about these issues, no one seemed to care -including the manager; I've tried to reduce the high weekly fee (due to aforementioned reasons), however, the reception guy with the longer hair simply stared, then rudely snickered, and told me he could "knock a couple of bucks off'' if i signed up for another 18 months! Overall, there are many other cheaper, cleaner and much friendlier alternative gyms available in this area.

In addition to broken equipment and aircon and filffy rooms which already mentioned by others, If you looking for less intense classes and live localy who work far and prefer later classes then don't bother going to fitness first. The less intense in later hours classes keep getting cancelled as management find funny excuses to replace them with intense one. or move them to earlier time which offcourse you can't make it. Even if you complain no one cares.I emailed and they didn't bother response.

Quite old gym

My wife had medical condition which prevented her from attending the gym. Thus on medical grounds she had requested to cancel her membership, however, the team at Doncaster refused to do so. Fast forward post COVID re-opening of the facility she cancelled her membership by paying the amount including the cancellation fees. However, the club never stopped direct debit and refused to credit back money paid for personal training as well. Be aware of these guys, they surely going to take you for a ride.

If i knew that this gym hates its customer i would have not got a membership here at all, id rather workout in my garage than dealing with such a disrespectful receptionist (Jade) at least sent them to a training facility before they get hired at this mouse trap !!!!! I have many friend in this gym and trust me they are all going to cancel their membership because of on of your employees which we all might know of (Jade)!!!!!!!

A friend of mine literally got A FLESH EATING BACTERIA from the steam room, which is very seldom cleaned. When he contacted the gym about it, management didn’t even bother to call him!!! The most disgusting and unethical gym I’ve even been to. Management drastically underpay their cleaners (about $10 an hour) and don’t give them enough hours to adequately rinse down the premises, especially the sauna and steam room. My friend reported someone spitting in the steam room on multiple occasions. Management was so apathetic to the issue that my friend had to report it to head office a MONTH later, because the area hadn’t even been cleaned! (There was a clear dried up spit mark) I myself have complained on multiple times about a certain member who sprawls out in the sauna without a towel, drenching the entire upper platform in his sweat. I know for a fact that at least TEN other people have complained about this person, management have done nothing about it. Equipment isn’t reinforced properly, I had to complain at least five times before they bolted down the incline bench press, which was known to flip up in the air at times. To anyone thinking of signing up to fitness first Doncaster - I have this to say - AVOID THIS GYM AT ALL COSTS. (Staff are personally wonderful, the problem lies with management)

Gym was really professional with a good vibe to it. Employee jack was super helpful at the front desk and proceeded to go out of his way cleaning and tidying up to make sure i had a pleasant workout.

Despite the crowd environment and old equipment I would rate negative if I could! The staff member Josh and Paul was very rude to me and my partner on Saturday afternoon We both the membership in Doncaster for more than 2 years and I have been platinum membership before for long in city .I also just signed personal training contract last week. Today around 5pm when I waiting my partner outside the gym and message him I cannot getting in to wait him finish workout as I didn’t bring my card. I wearing dress today and not intended to do exercise at all! My partner was almost finished so I just wanna check if he ready to go. Then the staff (Josh)came to me and very rude to said I cannot get in and if I get in the door then I will be fined. I explained to him and ask if he wanna check my membership in the system but he refused and saying they finish work. I was on my period feel tired and dizzy at the time, even if I don’t bring my card this is not the reason this staff threaten me to get fine, he doesn’t even wanna to check if I have membership and if he doesn’t wanna check I can show the debit info from my bank account or from online website login. But he just keep argue with me. I didn’t even get in to the door to speak, just keeping out of the door and speak with them. I have been in AU for 10 years and never seeing any staff in an industry treat customer like this, no matter current or potential customer. All the service industry is customer focused and they are helping people solve problems not making trouble. Josh claimed he is the store manager and I never saw him before, if he is really the manager then I would complain with FF group as it is a shame you get kind of this management team. This guy doesn’t care about the FF brand reputation so he treat us in the way he likes. I have paid membership so I have the rights to use it any time ,not bring the card and fined by no membership are two things! We was upset think this is ridiculous even kind of racism as before me there were another guy waiting outside of the door! We said we might cancel the membership. Josh and Paul both laughing and high five in the air said they don’t care and they both finish the job we can do anything we want but if we goes in today we will both be charged a fine for this. This behavior was definitely damage the name of the fitness first and a misconduct in the work place. The negligence and rude attitude is a shame in the business. Especially in this high competitive gym Industry I don’t know how the company can survive with those quality staff members compared to the competitors customer service level.

Extremely busy most of the time, waiting up to 20-30 minutes just to use an attachment/machine. Attachments are poor quality and not many around, weights also not the best. Things broken like cable pulleys and hand dryer in the bathroom which has not been fixed for quite some time.

Just a friendly reminder whenever you get rid off JADE, My dad, My borther, my uncle and i will get a membership in this gym otherwise we can not deal with such a disrespect receptionist !!!!!!!!!!! Thanks

Take a look at reviews yourself and you’ll get an idea how this gym is !!!!!!!!!! Worst customer service that i have ever experienced, especially this staff member (Jade) such a rude person wont recommend this gym to anyone at all , I’d rather go to anytime fitness than this gym :( :( :( :( :(

Decent equipment, great atmosphere in the two levels. You can easily find a rack to do basic exercises. The staff are always helpful and friendly. So far so good...

Great gym with different choices of machines to use from. Very friendly staff, which are willing to help and provide advice. Highly recommended!

Asked to cancel my account months ago due to multiple issues with gym access (card not working, account issues etc), yet am STILL RECEIVING deductions when I have been unable to access the gym. Tried to call the outlet multiple times - always being put on hold for up to 30 mins and issue is still unresolved. Ridiculous - highly recommend AGAINST signing up with this gym unless you want to waste your time on the phone with them trying to get back wrongful deductions. Sign up with them at your own risk, would give 0 stars if I could. No wonder their ratings are so low given the ridiculously poor service

I have been going to this gym for 7 years and I have always found the staff to be friendly. The gym itself is good value for money and provides all the equipment you need for a workout with the added bonus of a Sauna and Steam room. I have a shower every time after my workout and I find the change rooms and shower facilities to be clean for a busy gym, I don't expect it to be a 5 star hotel.

If I could give 0 stars I would, Me and my wife recently moved to Australia for a short time and we are moving out of Australia permanently. When we went to the fotness first in Doncaster we were sort of pushed to go on a 12 contract. We were not sure at that time that if we are staying here long term. They mentioned not to worry and if there are special circumstances they can certainly help us. And that was the only reason we went on contract. Now they say nothing can be done, I even spoke with club Manager (Pej) he was also very unhelpfull and unwilling to help at all. Also the Gym is super crowded, most of the time you have to wait 15-20 min to use some machines. Definitely would not recommend this gym to anyone.

If you want to join, it's easy but when you want to cancel your membership, they make you jump through hoops of fire! Called the club to cancel and was advised the only way to cancel is to call a specific number. Tried for weeks and was on hold for hours! called the club again to see if there is any way (an email etc) but no. the ONLY way is to call that number and just keep trying till someone attends to you. Whhaattt?? For such a so called prestigious club, this is beneath a scam. The only consolation is that they still allow me to freeze my membership till somebody decides to answer my call but it cant go on like this. Do something FF!

Very difficult to cancel a membership, and got charged many hidden fees. Avoid this franchise.

This 100% should not be a platinum club, the ladies change rooms are filthy and need a upgrade badly. I've never experienced such horrible staff. The lady manager was so rude and condescending to me - not the way you should behave to clients paying a lot of money at your gym. Terrible Service. Much better service at passport club

I’m a sports physio by trade and highly recommend this gym. Ive been a member since it opened despite access to gym’s through work. The equipment is high quality and the gym is well maintained. Free weights and the free weights area are rubber coated so it’s not a noisy gym. Sled and battle ropes for top up conditioning. The staff clearly enjoy working there and it’s a good environment for training. 24/7 access leaves no excuse for not training. You won’t be waiting around to use cardio equipment, more treadmills and cross trainers than most gyms. As you would expect from fitness first. I’m not one for classes but the free yoga sessions are consistently high quality and challenging. Great gym.

walked in to sign up today 9/10/23 at 1.01pm - man at the counter did not even acknowledge me, i waited patiently thinking he was busy. another member walked in and he acknowledged them and continued to be on the computer. i walked out right after that. going to sign up to a gym is already daunting, he just made it worse.

Fitness First Doncaster lures you into signing contracts when you are new to club. They might even request you to write good reviews for them in return of some discount at start. As soon as you sign the contract you are treated like trash, gym hygiene is below par, arrogant staff @Pej Naghsh, zero consideration for user needs, bad customer service!! Very disappointing and stressfull experience! :/

Don't care about the bad reviews, they are so wrong!!! This place is amazing!🔥🔥 The staff are very knowledgeable and care about, really take the time to find what actually suits what you need. Facilities are GREAT, Reform Pilates, Classes, 24/7, Sauna/Steam Rooms & heaps of equipment! Clean gym & maintained, well worth the asking price. Keep it up 👍

Great staff and well maintained gym. The 5 stars are for Big Rhetta, best PT in the East! Keep up the great work guys!

Reasonable equipment. The main complaint pertains to the state of the men's changing rooms and in particular, the showers. There is insufficient pressure for a decent shower if any more than one member is showering at the time. The hot water tap wasn't even working in one of the cubicles very recently. The liquid soap dispensers are frequently empty in all shower cubicles. Curiously, this has happened on a number of occasions within 2 hours of the gym opening. (One infers that the dispensers are not consistently filled up by the cleaning staff the evening before). These issues have been raised on multiple occasions with the staff and management over at least 2 years but continue to recur regularly. I haven't ever encountered these problems at other Fitness First gyms.

Was good value-for-money when non-Platinum, as it has a pool. However, doesn't quite feel like a Platinum gym. No issues with the cardio (running/cycling) machines - enough to ensure you'll always be able to get one. Where it does fall short is in the weights/machines department, as it is quite small and limited. The limited space is also not ideal for free weights and floor exercises. The lack of mats also makes floor exercises problematic. Parking is also very limited and comes at a price, especially on the North Sydney council side of the road. Beware: true to form, North Sydney council will go out of their way to make a buck off gym-goers (and anyone who has the misfortune of wandering into their territory), even changing free-parking hours to catch you out. Overall, okay but not great.

I love the club here, they have amazing equipment, the whole club has been upgraded just a few months ago with brand new strength equipment and cardio equipment was only recently updated. The best thing about this club is the staff, they are really friendly, i always get a warm welcome and there are always people around to help me.

Shocking customer service! Signed up to the 5 day free trial advising staff at time that I would be using out of hour, upon first visit advised could only use during staffed hours. Receptionist lady had a terrible attitude and couldn’t really care. Would not recommend as there are plenty of decent options these days.

The staff here are great and really know their stuff. Joel was a great help answering all our questions and recommending a PT that would help us with our fitness goals. The classes are also fantastic and the instructors are friendly and also helpful too. Highly recommended joining up

Not clean, Extremely bad customer support, I am struggling to cancel my membership for few days and I can not reach them through phone.

I give this gym five star because it ranks high up according to my ordered preferences; I care most about how equipped a gym is, then how busy it gets around the hours I like to go there, then how organized it is, and last the friendliness of staff. Based on this list of ordered preferences, they get a five star! Well, I generously gave them half a star more :) They well deserve four and half star though :)

Dirty facilities, man toilet is awful stinky like sewer, not to mention almost everyone exercise without using towel!!

Great gym, good equipment but equipment and floors needs cleaning it will need to improve Peter Mac

Great staff and facility!

I live in Box Hill so convenient 24/7 access for me after work. 💪🏽

The main issue is lack of manager. Always hiring managers who does not know anything about training and buying suitable equipment. Also, they do know where to set up equipment. I wish I could upload my photos to show what I mean.

I would give 0 if I could

The facility is extremely dirty in particular the bathrooms which makes the experience unpleasant.

Son broke ankle & the club kept charging . Said hospital information was not good enough they needed another medical certificate. Really unhelpful customer service. Would not recommend this business

I'm updating my review since it's outdated, and notable talents have joined this gym since last time I wrote a review. As a loyal member who stayed almost 1.5 years with this gym, I rated it 5/5, and it's still my favourite gym 5/5. Two gifted trainers have joined the team recently, kudos to Karl and Alysha for their fun group fitness classes (Atheltic & HIIT). Two staff members are very well-mannered who I don't know their names, unfortunately. The lady with blonde hair who is ALWAYS busy with her tasks, and is working like a machine, and a blonde guy who works usually at the weekends with a big smile on his face, always cheer you up... The gym is almost always clean and organised, and the team did a great job to keep it safe during COVID-19. The faulty machines get fixed pretty fast, and I have seen the staff checking them regularly with their notebooks. Maintenance in this gym is outstanding. A message to the manager: It would be great if you could add a cushion to the leg raise machine. Also, adding a seated row with weight machine would be awesome. Thanks!

Ok gym. Lots of racks but the machines they have aren't great and not much variety. There's a ton of space so they could easily fit more in. Lots of classes and is suitable for powerlifting but in terms of a bodybuilding gym you'd be better off going to golds in North Sydney.

Very nicely equipped! The staff are also very nice and helpful

Very spacious gym. I usuallly go when its not busy on a week day (before or after lunch) staff are friendly. The flooring around the squat racks needs to be replaced but thats not a big issue.

Really large gym with plenty of options to choose from like classes, free weights, machines, and swimming. Free 90 min parking in the car park attached to the building is a huge plus. Friendly staff as well. I’m a new member so can’t report on the actual classes but during my workouts I’ve never waited for equipment. Only negatives I’ve noticed is the locker room smells and there are a lot of broken lockers and a towel is $3.50 to rent. Bit of a rip off.

The best Fitness First, great vibe, nice staff, awesome facilities. Amazing classes. I really enjoy training there.

The staff there go above and beyond! Excellent range of classes and equipment. Love the pool for my recovery sessions. Best gym in the area by far.

No bad gym.What I don't like is that water in the pool is too warm and also stepper in the gym is broken already 2 months. It is happening regularly.... positive is that all staff is very nice and always helpful.

Today a gentleman collapsed in the men's changing rooms and the staff acted with such professionalism. They kept people from going in, waited for paramedics to arrive, and spoke to people waiting outside to help them out the best they could. Amazing job, hope the man who collapsed is ok.

My partner and like coming for a swim and session in the steam room. Unfortunately however the male steam room is always out of order!

Broken steamed room, dirty tiles, showers and pool

Best location, love the hammer strength equipment downstairs and open floor plan up stairs. Handy to be next to TGI

I love this gym, I can't stay away and my trainer is a gun

Demi is amazing, very understanding and motivational. Tailors workout to the individual really well

Amazing gym with 24 by 7 access. all equipments are of the best level. a whole floor for weights and one whole floor for machines. really well set.

To all my friends out there,this is the only gym that the one star ratings are higher than the 5 stars, don’t even think about going to fitness first , they should call the gym rip off first instead,DO NOT GO NEAR THIS GYM

a little input from me... so that the seated calf raise tool on the 1st floor can be repaired for the thigh support pads... because they are cracked and torn... so if the pads touch and rub against the thigh it will cause an injury... and I experienced a little wound... please treat it immediately... thank you

Those brothers Josh and Joel were so helpful to my partner and I when signing a membership. I would definitely recommend Fitness First Doncaster to my friends and family!

I love going to Fitness First Doncaster. The gym is very clean and all the staff are very friendly (especially Josh). :)

Great gym very spacious and well equipped very friendly and lovely staff cant recommend enough.

extremely unclear information provided on setting up membership and also became increasingly difficult to contact in order to cancel membership. incompetent staff that did not make it clear to me i would be locked into a membership for a certain period of time.

Equipment is up to standard..its nit the biggest Fitness but its get the job done... Bathroom and showers are old and dirty , need to be upgraded.

Really high tech equipment and loved the classes. The class instructors were really professional and knew what they were doing.. What I didn't like about the gym was it gets over crowded after hours and Saturdays. You are basically bumping into other people in the classes, especially Saturday morning ones. They need to cap the members.

Finance First👍

I agree it is not too clean but not too bad either. Good equipment

the woman who works there on monday evening is very unfriendly

Poor service

Equipments have good technology most exercise machines have the ability to connect to apple watch to save your workout. There are also bench press and weight lifting if you prefer muscular strength exercise.

It is a convenient place with friendly staff.

locker were just dirty. I am unhappy with my membership

(Translated by Google) The equipment is broken and nobody is in charge. (Original) 器材坏了也没人管

I've been with Fitness First for a few months now and have just started a personal training program. I've done a lot of personal training in different gyms over the years but I can honestly say my PT Alysha has been the absolute best PT I've ever been with! I know she genuinely wants me to achieve my fitness goals and has made sure I have the right program set up to achieve these. During our sessions, Alysha is incredibly motivating during our session and always encourages me to do my best and push myself. I'm only a few weeks into my program with Alysha but can already see a big difference in my strength, physique and body confidence. I haven't felt this motivated about achieving my fitness goals in a long time and it is all because of the amazing program and support I have already had with her. If you're looking for a personal trainer who will support you and make sure you've got the right program tailored to your fitness goals, I highly recommend booking with Alysha :)

My new favourite Fitness First!! WOW - the cleanliness, attentiveness and friendly staff (especially Megan, Aidan and Crystal) make it go a LONG way. It is also super spacious and the equipment is up to date.

The best gym hands down!!! The staff are absolutely amazing, I wouldn't go anywhere else! I feel very safe going there as they are so clean and making sure all gym members are cleaning up after themselves. Love them!!!!

With social distancing, there’s always a queue for treadmills especially during the weekends. I feel there’s not enough aqua classes with only 2 a week.

This is a fantastic gym with great facilities such as the pool and various classes. In terms of covid regulations, everyone in the gym promptly cleans their equipment after use, as well as fitness first staff upstairs regularly cleaning the equipment. The equipment is well spaced with some equipment closed off, to ensure social distancing, which is great to see.

This gym has the friendliest and most helpful staff. It has been amazing post-covid lockdown as well - frequent cleaning is taking place and despite restrictions, there's still plenty of space and equipment to go around. There are so many awesome facilities and it's such a great little community. I would 10/10 recommend this place to anyone looking to start going back to the gym.

Unfriendly staff. As an example my fitness first bag broke and when asked if it could be replaced was advised no. Isn't it advertising for you?

A great clean gym.

High hygiene standards and the employees are very professional.

Great gym, especially the swimming pool

Friendly trainers and staff on the front desk (which is a bonus at 6am when you’re feeling dusty), good variety of classes available, and plenty of equipment - Fitness First St Leonards is basically the opposite of the nearby Fitness First Chatswood 😂 The only downside is that the gym floor can sometimes get quite warm during a 30-person class.

I like this gym BUT platinum gym which works just till 9pm is a joke

Been a member here for 7 years. Members and staff are fabulous. FF needs to take more care of the building and equipment maintenance as there are other gyms in the area who are overtaking in quality.

Excellent gym. Group classes are great and it has plenty of squat racks and power cages, a pool and plenty of cardio machines. A very nice place to train.

100% the best gym in St Leonards/Crows Nest area. Premium Facilities and a great community!!

Nice fitness center

Gorgeous gym! Love the staff and the group training and it’s nice being welcomed with a smile every time I walk through the door.

Staff and management are always friendly and go above and beyond. Gym is clean and well equipped.

Friendly staff, good equipment, would recommended anyone to look at this gym. Nice layout as well not too packed.

Great people! Great experience! Defiantly the better gym to attend! With great deals.. the staff are also amazing! Feel comfortable coming here every day :)

Best gym in the area! The staff are so friendly and helpful! This gym has a fantastic vibe! Love this gym!

The best fitness first in my area. Great range of cardio equipment. Light weights and kettle bells are awesome too

There are some negative reviews however I love the place, I enjyo going and leaving. Great selection of gear, help and the people at least when I am there are always friendly while minding their own business. We are all there for a reason.

Would’ve been nice to have received an email or text notifying members the gym was closed soon after Dan Andrews made the announcement. Arrived a little after 6:30pm to have been rudely denied entry by the manager with attitude at the time. Disappointing

Extremely not happy with the gym facility and service, they contact me multiple times and asked me to re-sign up my membership after covid lockdown. After two weeks I signed up, the steam room was broken , I have raised the issue multiply times to the staff members during two months as my only reason to visit the Fitness doncaster is to use the steam room of relaxation, answer was “ you better freeze you membership, coz we don’t know how long it can take”, not professional at all, disappointed !

absoloutly love this gym, i workout here all the time! i enjoy the facilities & amenities, the private personal training sessions & group fitness classes. what I prefer most are the state-of-the-art & vast array of gym equipment that cater's towards every muscle of the body. the equipments appear brand new & clean!

So many varieties of classes and open 24/7. I really enjoy the classes. Only thing you need to improve is when you are joining people, have a session how to use the equipment. I have to ask other members how to use the equipment or I have to work it out.

Great gym, extremely friendly staff with tons of machines and weights for all kinds of different workouts and even a sauna Only complaints I have about it is that there are no stairmills and the only toilet is downstairs so a bit annoying to go to when upstairs in the middle of a workout

Seems like a good gym but right after signing my son up, I started getting emails from a debit success, which was confusing, as the info on the emails didn't match up to the sign up.

Didn't answer their phone, didn't honour the 5 day trial, didn't have anyone at the counter just before the time they were meant to be staffed.

Good gym and has everything you need for gains and fitness but the price is too high

I’ve been coming here for years. I think it’s a great gym, the facilities are good, the staff are mostly friendly and very helpful, the group fitness instructors are phenomenal, and the variety of classes to choose from is extensive. Parking is generally easy if you’re familiar with the shopping centre. I am happy to highly recommend Fitness First Doncaster.

Being back here again Is amazing. Everything Is familiar and unfamiliar(forget how to use locker) 😂. Set a goal for myself, 6 pack-abs on this Summer. Not much time left but will make it happen!!!

They've recently added the reform pilates studio, and the reformer pilates sessions are just amazing! Clean area, nice instructors, reasonable price!

The space downstairs is narrow and small. But it’s the main weight training area. You know what can happen. Everything else is good.

Great facility. I enjoy the group classes and *circuit sessions as they are lead by a good team of training instructors that help me achieve my goals. *Circuit Classes are additional to standard membership but I know personally that I benefit by incorporating these sessions into my regular training schedule. Overall I enjoy the options at Fitness First Doncaster.

Fantastic facility! Staff and all members are very friendly as well as inviting. Great environment to have a good productive workout at, and such a spacious area. Has all the equipment you need!

It's OK. Richmond is much better with more and better equipment. I like yoga and body combat here. Also body pump is good. However it is a very busy club in total

Josh T, Derek, Pej, Paul, Hamish, and Aiden are some of the best staff here. They have great connections with casual gym goers and there only downside would be the new management Josh who comes of pushy and quite intense

Terrible place for workouts. My partner wanted to work out but my kid was already on holiday, and I had to work so I couldn’t look after her. So she brought my daughter in and let her sit on the couch next to the reception and wait her for just an hour, She also kept an eye on her as she just did the workouts next to her. The staff at the front desk agreed as my daughter just sitting there and she would not go anywhere else. But after a while, the floor manager came and said it was not allowed to put kids under 14 years old here, even though she was only sitting on couch and not moving. Excuse me? The gym floor manager has discrimination against Asian because I have seen many times that other Caucasian children ran everywhere when their parents were doing workouts. It is unfair. Does that mean that only Caucasian children can sit on the chair in fitness first Doncaster? This is awful as there are so many Asian people around Doncaster but this gym hires such a manager who discriminates against Asian? If this happens again, I will report this to Victorian Equal Opportunity and Human Rights Commission and VCAT. Not recommend this place at all.

Why is the casual fee $25?? Other gyms in the area like anytime fitness, crunch, muscle city etc. are all $15, if the casual fee was reasonable people may actually want to pay it.

Great casual visit! Staff were very friendly and it was easy to find equipment and do my gym routine.

Doncaster Fitness First provides a welcoming and motivating environment for fitness enthusiasts. The atmosphere is vibrant, and the staff are supportive, creating a positive and enjoyable workout experience. Highly recommend for anyone seeking a great place to reach their fitness goals!

I recently joined with the amazing help from Josh . He was so attentive and a pleasure to talk to . He answered all of my questions and was so pleasant, helpful and knowledgable . It’s very rare to find good customer service these days , but Josh”s was outstanding . Thank you Josh for making my experience one to remember . You are a star ⭐️

Honestly i don't know what all the fuss is about, Gym is in good condition, friendly staff. Yes its busy at some parts of the day like 4pm to 7pm but i would know that since like everyone else i to workout after i finish work. Cant fault the gym for that. My partner loves that the female change rooms have been renovated recently! Friendly staff members & PT'S who will help best they can and they are always ready for a chat to catch up on how your training is going! I would recommend this gym to all friends and family to start and achieve their fitness goals.

5 years ago Unfriendly and unhelpful staff at reception. All smiles initially for your $$$. Robbery in broad daylight