Genesis Health + Fitness Ringwood image

Genesis Health + Fitness Ringwood

Bar Gym Fitness center Personal trainer Yoga studio Pilates studio Public parking space

😠 DO NOT JOIN THIS GYM! I attended the club yesterday on it's so called "open day" as I was keen to get back into going to the gym and thought I would try my old club again and potentially sign up if I liked it. I was told by the manager Brad I could not try the gym as I've been a member in the past a... People often mention staff, Genesis, membership, Ringwood, money, told, member, join, members, time,


Address

93/97 Maroondah Hwy, Ringwood VIC 3134, Australia

Website

www.genesisfitness.com.au

Contact

+61 3 9870 1666

Rating on Google Maps

3.60 (270 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (20) Genesis (18) membership (17) Ringwood (17) money (15) told (14) member (11) join (11) members (10) time (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jesse P. 9 months ago on Google
    DO NOT JOIN THIS GYM! I attended the club yesterday on it's so called "open day" as I was keen to get back into going to the gym and thought I would try my old club again and potentially sign up if I liked it. I was told by the manager Brad I could not try the gym as I've been a member in the past and I would have to sign up for a membership with a 7 day cooling off period. Appalling customer service and false advertising. Their "Open day" advertisement clearly says "past members are welcome to join the fun too". The place has clearly gone down hill since management changed. Way too money hungry. I'm not surprised it looked awfully quite on their open day and during what used to be considered peak time. Please do yourself a favour and do not join this gym. There are much better gyms around Ringwood that will actually let you try before you buy, rather than just try to scam you into a contract immediately.
    9 people found this review helpful 👍

  • 1/5 Choc P. 2 months ago on Google • 327 reviews New
    Horrible customer service. Many equipments out of order takes forever for them to fix and sometimes even already fixed was still not completely fixed. Bathrooms are old and horrible
    1 person found this review helpful 👍

  • 2/5 Kyle P. 1 year ago on Google
    I was a member of Ringwood Genesis for 9 years until the start of 2022. It’s a fantastic club for your own gym workouts, with a good variety of modern equipment.👌 They have some amazing group fitness instructors too including Lauren & Anna!❤️ Polly & a few others are exceptional receptionists with high customer service skills. I never felt very welcomed upon entering with two of the male staff members on the reception. I always felt it was an effort for them to acknowledge me entering or leaving!😢 They were never welcoming or friendly towards me, including when tidying up equipment on the gym floor. Very disappointed after being a long term member the service declined with newer staff!👎 Group fitness classes have changed lots over the years. Unfortunately quite a few of my favourite classes are no longer available at this club. Boxing classes were never the same after lockdowns & it was the last gym in the area to bring boxing classes back for some unknown reason.🤷‍♂️ I enquired about using the Wantirna Genesis too & couldn’t because they only allow members to train at one club!🙁 Sadly I wouldn’t recommend this club anymore.
    3 people found this review helpful 👍

  • 5/5 Lars D. 1 month ago on Google • 201 reviews New
    Good facilities, great coaches and a big variety in classes

  • 5/5 Andie B. 6 months ago on Google • 161 reviews
    Signed up for this gym post-lockdown and it was only last year when I really started visiting and using my membership. Reception staff Polly is very welcoming—always has that smile when clients enter and leave the gym. Toilet and changing room are clean. Shower areas also clean. Alcohol wipes and hand sanitisers are located in multiple areas—love this! Sauna, spa and pool area are also clean and quiet—good for relaxing the body post-workout. They have enough equipment available around which is helpful especially during busy periods. I have been with one of their personal trainers and she’s very lovely and easy to work with. They also have a body scanner which helps you to see and compare results using the app.

  • 1/5 Carol F. 2 years ago on Google
    I only joined up for 1 month membership ONLY, however I was still being debited for a monthly subscription 5 months later. (staff didn't tell me that I had to cancel after 1 month when I joined). I've attempted to make contact via their website, email, FB messenger with no reply asking to cancel my direct debit. Very disappointed, I expected better as they pretty much roll out the red carpet on arrival to get your money! I was also promised a $30 Nike gift voucher for leaving a fabulous review but never got it....still waiting!
    2 people found this review helpful 👍

  • 5/5 Tim M. 2 years ago on Google
    Genesis Ringwood is by far the best gym that I have ever been a member of. Every piece of equipment that you could ever need is available and there is ample space provided. Classes are challenging but inclusive, everyone is made to feel welcome. The gym, pool/sauna/spa area and change rooms are always clean and well maintained. What really separates this gym though, not just from other gyms but from a lot of other businesses, is the staff. Every staff member that I have encountered has a genuine passion to improve your fitness, your health and your happiness. It is apparent that staff love working at the gym because it is reflected in everything that they do. Although I have now relocated I will always be indebted to them; a truly special place.
    2 people found this review helpful 👍

  • 1/5 Ben C. 1 year ago on Google
    Went there to use a 5 Visit Pass for the first time that was given to a friend of mine upon them joining the gym. Put my details into their database and answered a few questions before being told that they could not honour the pass as I did not live locally (I only live 10 minutes away) and because I did not want to join the gym straight away (they asked about whether I wanted to join the gym right away and I said I’ll see how this session goes and consider it). The lady who told me this had the pass in her hand then walked away with it, so I couldn’t even give it back to my friend for someone else to use. Ridiculous that they would not even let me in for such a petty reason, really only wanted to take my money without trialling the gym first.
    2 people found this review helpful 👍

  • 1/5 Nara K. 1 year ago on Google
    I sign up there and they told me if I bring a friend or something they’ll give me 2 weeks free which they didn’t but the point is a girl name Nenne one of the staff member she told me I never said that she wasn’t just a liar she was superrr rude. Don’t recommend this gym at all. I’m member here for 3 year but now I want to change my gym immediately And also my friends. They are loosing their loyal customers if this keep happening!!!!!!
    2 people found this review helpful 👍

  • 1/5 Vesal H. 2 years ago on Google
    Went there to get prices and services they provide, I forgot my vaccine certificate as i had them overseas, not enough recpect in this place to give me prices, basically they kicked me out saying your not allowed to be in this building without vaccine certificate, I ask them to remove my number from marketing txts as i wont even walk pass this place but txt are killing me even though i unsubscribe from them, went to hammers gym and they respect me and asked for vaccine certificate when i was joining. Very disappointed with this complex.
    2 people found this review helpful 👍

  • 1/5 miss l. 1 year ago on Google
    Watch out if you choose to join Genesis Ringwood, once they have your bank details they just reach in and take whatever, whenever. I was told when signing up recently there was no admin fee, next thing I'm being charged my weekly debit of $49.99 plus $55.00 on the same day. When I questioned Genesis about it they admitted it was an error but could only offer me credit, to bad if I was relying on that money to pay bills for the week :/. This is the second time I've been stung by Genesis Ringwood, 8 years ago something similar happened in that I requested to terminate my membership, giving Genesis Ringwood the required notice at the time but after that time had passed they continued to reach in and take my money which ended up in dishonour fees being charged from my bank, I could not get hold of anyone at Genesis Ringwood to help with the situation, as far as they were concerned I'd already cancled they just wouldn't sort out the continued debits they kept stealing from me. I ended up contacting my bank and telling them not to allow Genesis Ringwood anymore access to my account. There was no offer by Genesis Ringwood at that time to reimburse or credit me for the funds they were stealing. Which it is, if they were not given permission to take a certain amount of money then it is stealing. As an edit to this post, I recently cancled my month by month no lock in contract membership with Genesis and for some reason they stole a debit of $213 out of my account. I'm yet to find out why and if they will admit their mistake and give it back as I was relying on it to pay an important bill, without it I will have to borrow money to pay my bill. That's the stress this company has put me through.
    2 people found this review helpful 👍

  • 2/5 Emma 5 months ago on Google • 41 reviews
    Nice gym however extremely dirty Fans haven’t been cleaned in what looks like months, equipment is dusty, walls are dirty
    1 person found this review helpful 👍

  • 1/5 Garry B. 4 months ago on Google • 19 reviews
    Never seen such a terrible customer service from "sales consultant" in my 30+ years of gym experience. Walked into the gym, asked to see facilities. Repeat request 3 times. In return I got an attempt of some sort of sales pitch from sales consultant who did not even make an attempt to show me around. Too bad for them. 3 new members gone to another local gym.
    1 person found this review helpful 👍

  • 1/5 Team H. 3 months ago on Google • 4 reviews New
    Be wary - Staff misleading. My 15-year-old son was signed up for a "no contract" option. He went to cancel after one month assuming just the Joining fee was payable (this was something I has specifically asked when signing up). Subsequently we were told he has to wait another 4 weeks to cancel and then the cancellation would be effective 30 days after that. At no point was any of this mentioned verbally and emails were sent to an incorrect address. When asking for a solution and who I could escalate this to I was told VCAT. Disgraceful.
    1 person found this review helpful 👍

  • 1/5 Sanial A. 7 months ago on Google • 4 reviews
    Customer care service is horrible. The other day someone called me and ask me that why did I put someone with me in the gym. When I said please check the date and time again as I never put anyone with me, and then they realised it’s their fault and Hangup the phone. Other day I went to the front desk and requested to give me the car parking sticker, they advised they are out of stickers. Asked if there any other options to help me, they advised park some other place and walk to gym but not the gym parking area. Clearly it’s a rough way to handle customers. Not to Genesys anymore or refer anyone
    1 person found this review helpful 👍

  • 1/5 Sami U. 4 months ago on Google • 3 reviews
    Current management refuse to refund even genuine reason for cancellation of membership. Will never return!
    1 person found this review helpful 👍

  • 5/5 Crezel S. 2 years ago on Google
    Genesis Ringwood is the best gym me and my husband has joined so far. The trainers and staffs are amazing and very friendly. We love going to the gym now not because we are getting some of the results that we are after but also the people and the environment that they have. Shout out to Shanon and Nathan 😊😉 they are amazing.
    1 person found this review helpful 👍

  • 5/5 Jacinta W. 2 years ago on Google
    Awesome Gym. Well priced, Open 24/7. New equipment and the staff are great. Michael is the manger and he is relatable, kind and knows what he is doing. Polly and Tina are at the front desk, they know who everyone is and its always a pleasure having a quick chat on my way in the door.
    1 person found this review helpful 👍

  • 1/5 Lydia T. 2 years ago on Google
    Suspended my membership via App but still gets charged. Tried calling them to cancel my membership multiple times and left a voicemail. No response. Sent a message to their FB page. No response - Just left at seen. Keeps posting at their FB pages anyway. It's true that they don't really care about you after you join. What a ripoff. Will be telling everyone my experience about the gym. You don't deserve your current rating
    1 person found this review helpful 👍

  • 1/5 ict s. 1 year ago on Google
    Be careful when you want to cancel your membership. They didn't cancel my membership and keep continue withdrawing from my bank account even after 2 months of multi times telephone calls. On each call to Ringwood Genesis they mentioned they recorded my cancel request in the system but nothing happened. After 2 months somebody reach out to me and mentioned that the personnel don’t aware of my request! It's crazy and unacceptable!
    1 person found this review helpful 👍

  • 1/5 Lise C. 8 months ago on Google
    This gym will keep eating your money even if you makes a cancellation 30 day before your contract. So don’t join this gym, there’s a few of better and safer gym in Ringwood.
    1 person found this review helpful 👍

  • 1/5 Antoinette D. 9 months ago on Google
    I had cancelled my membership weeks ago. Yet they are still overcharging me and lack in communication whenever I try to contact them. Do not join they are untrustworthy and will overcharge you.
    1 person found this review helpful 👍

  • 5/5 James Kleinhenz (. 11 months ago on Google
    Great Gym, friendly staff, very clean Large enough for peak times to still manage a decent workout. Have been a member for 2 months now and haven't had any issues 👌
    1 person found this review helpful 👍

  • 1/5 Hailey S. 2 years ago on Google
    unprofessional staff who don't handle complaints appropriately. They support members being harassed and handle complaint situations in a terrible manor. Managers are so obsessed on having high number of members, instead of keeping their members happy and safe in the gym.
    1 person found this review helpful 👍

  • 5/5 Cherylyn T. 2 years ago on Google
    I joined Genesis Ringwood in between the two lockdowns last year and have been very happy training there ever since. The staff are all friendly and helpful and there are so many benches that even at peak times there is usually one available to use! If you are looking for a good gym at a competitive price look no further than here! You have no excuses if you think going to the gym costs too much, I pay $10.95 per week! And I can come whenever I like. I’ve made lots of great friends here and still manage to find time to do my workouts without staying all day!! Be sure to come and check this place out and get your fitness journey started or take it to the next level. You won’t be disappointed.
    1 person found this review helpful 👍

  • 1/5 adam d. 3 months ago on Google • 23 reviews New
    Stop putting your junk mail in my letterbox thats clearly marked no junk mail. I tried to sort it our directly with the gym to be told I need to speak to the delivery company. They'ye your contractors acting on your behalf 🧐

  • 5/5 C 6 months ago on Google • 23 reviews
    Hope my physio at progress physiotherapy was amazing. She relieved my pain, identified my issue and worked a plan that works for me. That dosent include have countless physio appointments. Thank you Hope

  • 3/5 Avinash R. 1 year ago on Google
    Plenty of equipment, don't have to stand around waiting for machines to be free. Membership includes access to various group classes like Yoga, Pilates, Zumba and many more, which is fantastic. Open 24/7, which helps. For the cons, Personal Training is very expensive. Some classes have to be booked in advance they fill out very quickly. Some of the cardio machines are old and you can spot rust.

  • 5/5 Lily M. 2 years ago on Google
    I really enjoy my time here. Trainers and front office staff always helpful. Classes are well supervised by trained gym instructors. We'll worth my commitments to my health and well being😊

  • 5/5 Taylah M. 2 years ago on Google
    As someone who has never had confidence when going to a gym, I could not be happier at Genesis in Ringwood. The warm greeting I get from not just the staff, but other members goes a long way in making me feel at ease. I’ve finally found a gym that allows me to enjoy exercise, instead of seeing it as a chore

  • 5/5 Alan R. 1 year ago on Google
    Genesis Ringwood is a really good gym. It is well equipped, the staff are friendly and helpful. There is really good carparking opposite if you have one of the permits they supply. People who use the gym are also friendly. There is a relaxed atmosphere, everyone gets on well. As far as I could see Genesis offers the best value for money in the Ringwood area.

  • 5/5 collette n. 10 months ago on Google
    Lovely friendly staff, great gym full of all the equipment you could need. The pool and spa are definitely my favourite and the aqua zumba class is 👍🏼 good value for my money.

  • 5/5 Daniel C. 2 years ago on Google
    The membership process was straight forward, simple and priced well. The equipment is great with a huge variety for everyone no matter what your fitness goals and plenty of classes to chose from also. The best part is no pretentious people, just members doing what they want and enjoying the gains.

  • 1/5 Caitlin O. 1 year ago on Google
    THIS GYM WILL STEAL YOUR MONEY Tried to cancel my membership at the minimum term following all the steps in the contract. Was told on the phone it will be taken care of and then rudely hung up on. After getting charged a week after the minimum term ended I called again and was told they will fix it. After getting charged a second time I called and was told the cancellation request was never put through and it had to be sent to the cancellation team at the THIRD PARTY company that takes your money. Was basically told it was my fault for not knowing this. Still have not received the refund I was promised.

  • 1/5 Meeri H. 1 year ago on Google
    I originally sent in my details to redeem a 5 day free trial. Before I know it, I’m in the club getting pressured into a membership with no mention of a free trial. They pressure you with all these seemingly great deals and are so focused on a potential sale that gives you little to no wiggle room to check out their highly unethical membership contract that has you in a contract with not only the gym but also a direct debit company that is ongoing beyond your membership period unless you tick a box. The box was not visual on my devices. I end up leaving without becoming a member (thank goodness). I’m then contacted by them again but as soon as I mention the free trial there is always an excuse… oh we can’t do that on sunday, we have another promotion so the free trial isn’t valid, you can’t try out the group classes. A few days later, I’m on the phone to another staff member in hope to get access to the free trial through her. She told me they can give me a 1 day pass where I responded “isn’t that false advertising, then?” Her reply was that, “… yeah, well that’s just how we do things here”. I encourage others to go support businesses that allow you to try before you buy and aren’t money hungry and unethical.

  • 5/5 Spiral T. 1 year ago on Google
    I’ve been seeing Hope for near on 10 years Never have I had so much success Not just the physio , also educating me towards handling my injuries and health I would highly recommend hope to any one 10/10 Hope gave me the belief in Physiotherapy where once I never had Highly dedicated Highly successful Thank you 🙏

  • 4/5 Corrie de W. 1 year ago on Google
    Genesis Ringwood is a great place to increase your fitness level. There is a big variety of workouts to choose from. My favorite is the aqua aerobics class.

  • 1/5 Johan J. 6 months ago on Google • 1 review
    WORST GYM!! Save your money and find another gym. - customer service is horrible. - once you sign up and they ask you to put down “friends” that might want to join the gym, best believe they will spam call each individual every single DAY. - They don’t let you quit the gym. (Stand up for yourself!) - Do not subscribe to them or they will suck you dry. - it’s staff over customer (literally no accountability taken from staffs inc manager) Don’t be fooled guys, If I can give negative stars, I would :)
    5 people found this review helpful 👍

  • 1/5 Jan U. 5 months ago on Google • 2 reviews
    Been a loyal member for many years and unfortunately it accounts for nothing. Worked with 6 wonderful personal trainers over the years and attended many classes. Current management refuse to refund even if health reasons including hospitalisation and advice from doctor prevent you from attending and 12 mth membership already paid in full. Will never return!
    2 people found this review helpful 👍

  • 1/5 Jay S. 2 months ago on Google • 1 review New
    These people will steal your money, they have the most misleading guides and staff members, do not join, they will make your bank account dry. They might seem like nice people but don’t be fooled, save your money for some other gym.
    2 people found this review helpful 👍

  • 1/5 Jay J. 2 months ago on Google • 1 review New
    Absolute bad. The staff at gym give wrong information abut subsrciption, don't join, quitting alreaady.
    2 people found this review helpful 👍

  • 2/5 Bag R. 3 weeks ago on Google • 1 review New
    Heard one of the personal trainers (girl with black hair) gossiping about one of her clients, who is PAYING her, about how she would never do anything at the gym apart from use machines and could you imagine dealing with that for 8 months?? Honestly pretty gross hearing a PT talk about someone who’s paying them and trusting them like that. This person really needs to think about what they’re saying in public spaces.
    1 person found this review helpful 👍


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