My encounter with Melbourne Muscle has left me profoundly disappointed. I contacted them to politely request a refund for the remaining balance of my fully paid two-year gym membership. Regrettably, their response was far from satisfactory. Melbourne Muscle firmly adheres to a no refund policy for their paid upfront memberships, as stated during the sign-up process. They justified their stance by citing the ongoing lockdowns as circumstances that do not violate their original agreement. While I acknowledge their attempt to seek guidance from the ACCC to address their liability, it appears that they have failed to grasp the importance of treating consumers fairly in these exceptional circumstances. What adds to my disappointment is the apparent inflexibility of Melbourne Muscle's "strict policies." Despite the unprecedented times we are living in, their policies seem impervious to reevaluation. Consistency is crucial when pursuing health, fitness, strength, and personal goals. Unfortunately, the constant disruptions caused by lockdowns, combined with the absence of training guarantees, undermine progress and render the situation counterproductive and unsustainable. While I empathize with the business's lack of control over the lockdowns, it is abundantly clear that Melbourne Muscle does not prioritise being a valued member of the community. Their actions speak louder than words, as they prioritise profitability over the well-being of their members. As a result, I have made the firm decision to never again become a paid member of Melbourne Muscle. It is vital for me to align myself with a fitness establishment that equally values member satisfaction, well-being, and long-term success. To those reading this review, I encourage you to recognize the significance of consistency in achieving your health, fitness, and personal goals. Melbourne Muscle falls short in this regard, and I recommend exploring alternative options that genuinely prioritise their members' interests. In conclusion, my experience with Melbourne Muscle has been nothing short of a disappointment. Their focus on profitability at the expense of their members' well-being is disheartening and does not reflect a reputable establishment.

24 hour gym. Good local gym with some classes. It has a spa, and ordinary sauna. The infra red sauna comes at extra cost. Though not as big as the likes of full service gyms Fitnesses First and South Pacific, this one fits the purpose of getting fit! There is $10/week special for Jan2019

First being told i couldnt train because i hadnt recieved the double jabby jab was one thing and maybe many agree with segregating society. however to then refuse to refund the 11 odd months left of my membership so i can take that money elsewere leaves a horrible taste in my mouth. First you cant train here and we wont refund you. in my opinion you cant have it both ways. i understand gyms have been unfairly targetted but you cant refuse business to people and then not refund them for a service they paid up front for. no were in the contract or terms did it say i need to get dictator Dans double jab to train here.

Absolutely horrible customer service. Throughout lockdown I moved to the other side of vic and would be a 3 hour round trip (not to mention I couldn’t legally drive there) They wouldn’t allow me to cancel without giving them a large sum of money and even when LOOSING MY JOB they did not care.

💪🏼 BEST GYM AROUND 💪🏼 I’ve been a member to many gym over my adulthood but Melbourne Muscle in Bayswater is by far the best of them all. The Gym itself is huge and there are multiples of each machine so you’re never waiting on anyone. It’s also super spacious so even when it’s peek hour you always have a comfortable amount of space to yourself. The staff are also super friendly and on-top of maintenance so a piece of equipment is never out of commission for too long. 100% recommend this Gym to both pros and newcomers

This Gym was a great gym with a great atmosphere and great people, then during the lockdowns it went through a change, The layout of the gym was not as good as it use to be, the New staff would all stand in the corner bunched together like high schoolers starring laughing Wich made a lot of new people feel uncomfortable, the whole vibe of the place changed and it almost become like a fashion show with every 2nd person thinking they are a influencer and you have to wear brands/designer to the gym to train in, I once encounter this I was training by myself with my music in doing my own thing and I got up to re rack my weights there was a bunch of dudes there whom I had never seen before and they were wearing LouieV, Gucci and more and when I went up to re rack one of them just death stared me acting all alpha, it put a bad taste it my mouth after that, then when I went back after that you couldn’t workout without being filmed in the background of some influencer type person Instagram videos, I don’t think this is the ideal place for people who want to get in do there workout and leave, it’s feels more like for you to go here you have to dress to impress and act a certain way.

The gym itself if great however I was forced to continue my year-long contract past the year, due to a suspension clause. The membership was also advertised as a time-based contract, not a $ amount. I would understand If I pause the membership. However, I didn't they did. I feel sorry for anyone that cant fall back on a medical letter & are forced to pay

The best gym in Melbourne with excellent staff. I’ve trained for years in different gyms all over the world and highly recommend the facilities, price and accessibility. But, the music is horrible, and it is often so loud you can’t have a conversation, or hear the music in your own headphones. Turn the music down and this is a 5 out of 5 gym.

I loved this gym.. I was member of it for a while then I stopped since I setup my own gym at my home.. This gym is conveniently located on the Bayswater Road with plenty of car park lots in the backside.. it’s a huge facility… very well organised… Excellent staff.. Great deals available all the times.. if I hadn’t got my own home gym, I would have continued here for sure…

Huge gym that has everything and recently offered half price membership. The staff are friendly and professional and even remembered my name upon signing up about a year ago. Since joining they have upgraded the lockers and showers.

Love this gym and this is easily one of the best gyms I have ever been to. It has a huge range of equipment to suit anyone from beginners to more pro, spa and sauna is a bonus. Friendly staff and amazing space. Thank you guys

Overall a pretty good gym. Lowish price, 24/7 sauna, plenty of equipment. The place is filthy though. Tell the truth, are you getting in this pool?

This is easily one of the best gyms I have ever been to. It has a huge range of equipment to suit anyone from beginners to competitive body builders and has 24 hour access. The gym only gets better during each covid lockdown too as they use the downtime to upgrade the equipment and facilities. The only real hang-up I have on the gym is the sauna could be nicer. That being said though I view the sauna as a free extra considering gym fees are low. The staff are very friendly and helpful as are the trainers. They also have an in house basketball hoop which is a nice touch!

Gym is great except most of the members are so lazy to wipe down after using the equipment esp.during the pandemic time.

Great gym Always updating equipment and fixing any issues straight away. Always friend and easy-going staff behind the counter. Have everything you need and look for in a gym plus more.

Absolutely love this place. Everyone is helpful without the pretentiousness of some other places.

Fantastic gym. Great atmosphere and people. Especially the front counter staff and management. Always looking to help people in need. The smoothie bar and the availability of all types of supplements when you walk in the door are on another level. Great selection of PT’s catering to all fitness goals too.

the gym itself is great and the staff are friendly, but for the past month ive been trying to cancel my membership and no matter how many emails i send or times i call, i get charged the following week, shouldnt be this hard to leave a gym

Great gym, good people

This gym has everything that I need when I walk in for my workouts. Most of the time, I'm looking at machines and wondering what they work on hahaha before giving it a sneaky try and getting distracted. Love that it's 24 hour access. It can be a bit daunting walking into the massive space that this gym is, but once you find your space, you'll be right. I recommend this place to everyone, even if they don't live in the area haha. This is my third gym I've been a member of and I don't plan on going anywhere else. You see all kinds of people on their fitness journey there and you can feel the community when you go. Floor's can do with some vacuuming 👀👀 but it is what it is. Still a fantastic gym.

Everything about this gym is excellent. The staff are extremely friendly and helpful, all the personal trainers are very knowledgeable and the gym is well equipped, clean and well maintained. This really is an awesome gym where everyone and anyone is welcome. Highly recommend this place.

great music and vibe

The best local gym around.Awesome staff,good facilities and friendly people.

Best gym Ive been too there's litterally never a cue for a machine ever and the staff are really helpful and friendly, it's a real community of passionate people looking to improve themselves and others around them.

Great gym. The staff are friendly and the facilities are great.

Great facility, very open and well laid out, spa/sauna if you wish to use it, friendly and educated staff, great vibe for men and women!

Wish I could rate them higher than 5 stars haha

It's the best gym I've ever trained at, I'm an athlete and I have everything I need!