I have done a Groupon trial in July 2019. It was not easy to redeem it, they made me spend over 30 minutes trying to up sell me into a membership on day one, not even allowing me to trial first. They were also very annoying in the course of the trial trying to make me feel bad for not having a membership. I have received countless calls from them during trial, and to date still do. Their management must force their employees to be pushy and annoying, but only if they knew this really makes their facility less and less attractive for me. The facility is nice, conveniently located and the instructors are friendly and very knowledgeable. However, the experience with their pushy sales and profit only focus, made me really leave them happily after ever. TDLR.: I have joined other nearby gym, much more happier there.

That is right, I absolutely HATED it...with a passion! They make signing up for a membership SO EASY but makes your life a LIVING HELL when you want to cancel it. I was promised by 3 different people on 3 separate occasions (1 of which is a sales manager) that a member of the admin team will be in touch with me in regards to my cancellation. However, I have not received any phone calls or emails regarding my cancellation. Coming from Virgin Active (which I highly recommend!), this gym is no competition. I honestly do not recommend this gym!!!!

I joined the gym for about a year and during that time enjoyed going there. The membership was expensive but the location was directly opposite my office so really handy. The gym is well equipped but a little small. Despite the size it never really got too busy and I always managed to time it when it was quiet. I paid extra for a clean towel and a locker. The problems arose when I moved jobs. The contract is tied to you, so that if you wish to break the contract you have to pay, despite what the staff tell you. I'd been a member for over a year and thought that I could just cancel as you can at pretty much any other gym in the world - alas not here. It was impossible to negotiate and despite my loyalty it counted for nothing. They said that if I didn't pay up they would take me to court - so I paid up. The lock-in contract is a thing of the past for gym's, and I wouldn't recommend this gym for that reason.

I attended a -paid- trial of the gym in March this year. It was very busy and there was an urgency of members lining up outside the rooms for classes (they filled up immediately). The changing rooms were spacious but I would have preferred a larger gym space. I was approached by multiple staff who offered me inconsistent pricing options that felt unnecessarily complicated. The staff weren't clear on what the the tiers of pricing offered when I asked. I have unsubscribed on more than one occasion and continue to receive calls from both the gym I attended and their other locations. I have blocked all their numbers after letting them know I wasn't interested but am still getting calls 7months on. UPDATE: Still getting calls from all locations 10+ months on. I have contacted them again to ask to be unsubscribed from calls and will engage ACCC if calls continue.

I have been a member of this gym since June 2015. I joined with a Corporate membership and when I resigned took over the payments. When I hesitated about signing what I understood to be a new contract [name removed] assured me that the conditions were the same and I would only be taking over the payments. Once I had been a member for 12 months I could cancel with 30 days notice. I have given notice and they are refusing to let me out of my contract offering me free credit and now personal training sessions to continue. I will be making a complaint to consumer affairs and encourage others to do so as well. The City gym is a shambles, I usually go to Chadstone and the Yoga room is like an iceberg. The lessons rarely start or finish on time and last week I was late 5 minutes and was refused entry. Half the time the machines are out of order and the TV's not working. Nunawading is dirty. I could be here all day. I would never recommend this gym to anyone.

I left the gym 8 months ago and they're still taking money from my bank account!!! I can't manage how to stop them.. !!! I didn't sign out any contract; I got a "special student-membership" for 3 months without any membership fee.. I left after several months and then they made up saying that I had a contract.. and they are charging for many things that I never agreed! Don't be another victim of this BS!

A very nice Gym and environment. This gym is extremely clean and neat. I joined the one in Chadstone but since i started working in the city it is more convenient for me to train there during the week. The sad thing with south pacific is that you need to pay extra for using a second branch (not much though 2 dollars a fortnight). it is a really nice environment. There is a lot of light, good equipment and much space ( less than the Chadstone one but still spacious). Majority of trainers are very young, friendly and motivated and people that you can easily have a chat with which makes it much easier to adapt in a gym and feel comfortable. The customers there are very respectful, nice (corporate people training before work) and generally young. As a negative note the manager stopped me at entrance once (not in the most polite way) and said to me (as if i was doing something wrong) that i pay less than i should. I wasn't aware of what was happening, in my eyes i enrolled, i had access and i was never stopped at reception before. An extra small fee was added on my account and it was all sorted. Next time he saw me he apologized for being rude and it was a nice thing of him to do. If you work in the city and train in the morning i definitely recommend this gym (it also includes classes).

It has pretty much every machine/free weights you need (except decline bench bench). Pleasant staff and is always very clean. Have been a member for two years now (although haven't visited nearly as much as I should) and am very happy. Those complaining on here about cancelling a contract get over it. You agreed to sign up for a certain period, if you want to leave early you are going to pay penalties. It's called a CONTRACT for a reason. Muppets

CRIMINALS. I resigned to this gym on the explicit basis that I could only join for a few months as I was moving interstate. Of course, now I am trying to cancel as planned and they areattempting to charge ne a $150 cancellation fee.

Be aware and reconsider before you join. I cancelled the membership and they still charged me for it!

So bad. Never ever go. The consultant plays a trick on you. This is the worst experience I have in this country.

Based on service alone, stay away. This pic is a live chat on the the SPHC website - zero help or info, and honestly reeks of scam. Have a look

Updating my previous review as staff members have reached out showing some level of care to customers. I’ll be visiting the gym shortly and keen to support the business going forward. I hope the staff can keep up with the changes and make sure the timings in google are reflecting the right availability. ————————————————————- In line with comments from Amy C below, they don't answer the phone and is rarely opened. Sometimes I come to the city and would like to work out at this gym, but how can I trust if there's no staff to answer the bloody phone. Very unprofessional and rude! Please update the google timings and state that's permanently closed!

Really helpful during lock downs. Letting members use options closest to them. Staff in city are helpful. The Camberwell gym is lush.

South Pacific is very bad gym I hope not too many people to join . I joined two months and I found I am pregnant and my GP tell me do not go to the gym coz before three months baby not safe but this South still change me from my bank card more than 200 dollars and today I am talking to that service manager to cancel my membership card they siad I am not finished my membership card time it's still have 7 months left so if I called I need pay more money to cancel or they still change me for 30 days more than 100 dollars that not fair! I think this very bad for customer if u wanna join think about this they only wanna money they don't wanna give u good service!

Rude staff. Very unprofessional. Whoever is answering the phone is rude

These guys are terrible. Very low attitude. ****Avoid them****. Don't waste your money. The staffs are extremely unhelpful. They seem to discriminate also. Nightmare when u wanna cancel the membership with them although they pretended to be nice when u first came.

STOP CALLING ME!!!!!!!! REJECTED THEM THOUSAND TIMES THAT I HAVE ALREADY SIGN UP WITH OTHERS!!!!!!! STUPIDEST CUSTOMER SERVICE EXPERIENCED EVEN!!!!!!!!!

Terrible customer service, avoid this gym! I was ripped off by a PT and they essentially left me to deal with the problem on my own (still owed $600 1yr on....). I had to quit the gym because the PT's inappropriate behaviour made me feel uncomfortable and unsafe, but their only suggestion was to come and train the sessions owed with him to recoup my money. Ridiculous! Their website is misleading- PT's are contractors but presented as staff on the site. This in their opinion absolves them of any responsibility, there is no duty of care to protect their members! This is not a smear on the other PT's working there, but make sure you are protected as South Pacific will not care if there is a financial dispute.

Pretty bad. They promise a review every six months or so when you join but they never happen. Have turned up for a 7am class to find it cancelled with no attempt at informing members at all. Lot of angry people. In general the whole gym seems pretty lack lustre, the personal trainers appear to not overly care about their clients either, have overheard some laughing before about their clients.

I signed for a 12 month contract (my bad) with this place and on the top of that I paid a "promotion" of $90 for 3 personal training classes which I haven't had time to use (yes, my bad again). Now that the contract is reaching to an end and I moved office locations, I asked them to take those $90 (already taken from my account) as part of the very expensive exit fee but they said that the $90 "went to the Personal Training Department". How come if I haven't used the PT classes yet? So I asked for a reimbursement and they said they can't. I now see a lot of people facing the problems with cancellations and fees from this dodgy place and I can see this is their common practice. Stay away from this place. 0% recommended.

I'm not sure why the rating is low because it's a great gym and I was sad when I moved to a diff home. In saying that, the cancellation was easy and Ebony was so helpful in assisting me and gave me the best option. The classes are great which are included in the membership. Steve is a great PT who runs the boxing classes. Jess W is an amazing PT who was so helpful to me--FOR FREE! Such a nice small fitfam to be a part of. Check it out for yourself!!!

Plenty of equipment and never have to wait. the staff are all friendly and knowledgeable. Virginia the PT is an absolute legend, since training with her I’ve made incredible gains!

I have been a member of this gym since the very first day it opened. I mainly use the free weights section and have achieved some great results. This gym is fully equipped with everything you need to get a great workout. I have made many life long friends from both the staff and members. I love the convenience of the location and working out with my mates.

This club incorrectly charged me 3 different times and each time instead of refunding the money ignored my calls. The first two times were "credited" to my account during lockdown - useless - the last time they simply ignored my email which they told me to send for a refund. They're now closing the club and surprise,have ignored my email requesting these over charged amounts refunded. So, besides missing out on all the things I signed up for that were included in my membership, (no offer of refunding that to people like me who paid 12months and utilised it for approximately 3months), they're now trying to steal money off me which they should not have debited in the first place. They recieved job keeper payments for staff, they still have multiple other clubs - this isn't a case of a small family business who have emailed qn apology that my funds went into their bankruptcy. This is a corporate business too greedy and too unprofessional to do the right thing. I will be pursuing my funds through legal avenues but I would not recommend joining this club at all unless you want them to take money out when they aren't supposed to.

Great central CBD location and friendly helpful staff

Huge space! Recently increased the hours. Love the club!

Great gym, great vibe, lovely staff, clean and tidy. Couldn't image going anywhere else! Ask for Freya - she is a super star!! Very happy client.

Great gym. I've trained here for a few years now. I have seen great results here and enjoy coming in and training everyday. The staff are always friendly, I wouldn't train anywhere else!

Dirty, smelly, overused equipment and hard to get out as one cannot stop them from taking your money. Not open long hours. Quite poor service.

My experience over the last year regularly visiting the City and Nunawading sites has been positive of both the facilities and staff.

Have been a member with SPHC for the last 8 months. From the time I walk through the door it's great vibes from the staff and PT. Enjoy the spacious, clean and vibrant space. All these equal an enjoyable workout. Thank you SPHC 👏💪

South Pacific health clubs in Bourke st is by far one of the best gyms in the CBD with its top of the line range of equipment! The Reformer pilates and Virtual spin classes are world class, you've got everything you need at this gym ! You definitely get bang for your buck!!

Happy to be back after Covid lockdown, staff were very helpful with tips & exercises over the break, its nice to know your valued. Your genuine & knowledgeable staff are a great asset . Place is so clean and tidy as usual and great to see the same smiling faces again.

I've tried this gym on a 2 week trial with my girlfriend after one of my friend's referral. I liked the gym because it was not overly busy after 6pm on weekdays. There were alao different areas for classes such as body pump, barre, and reformer pilates. Honestly, the gym was bigger than expected. I highly recommend Iesha and Bec for being professional and seamless with all my questions and requests.

Awesome instruxtors and caring consultants. You're not just a number.

Great reformer Pilates instructors and friendly staff. Check your contract before you sign- I did and they answered all my questions easily. Don’t like the terms? Don’t sign.

I go to both city and Port Melb. For the city location, the equipment is good but the toilets/change rooms are disgusting! Always out of hand wash and no paper towels.

Good spot and great facilities

I have been a member for 2 years. Good gym, good value, friendly members and helpful staff. Would recommend to anyone working close by.

Great gym, been a member for 4 years. Great atmosphere, facilities and staff who are always willing to help out. Would recommend to anyone looking for a comfortable and friendly gym

Good gym with a diverse range of classes on different times of the day. A big plus for me is the amount of (clean) showers and that most of the trainers really know how to help you improve your fitness level.

Great gym

Great gym. I go to classes with Jasmine and Brit who are both amazing! Free weights and machines section is spacious too.

Terrible gym

Been a member here for 2 years, it has just about everything you would need and the staff are friendly and helpful.

Good gymnasium! 7/10

Not sure why there are such bad reviews. I've been a member for over two years now after not having been able to hold a gym membership for more than a few months at a time. I joined for the barre and reformer pilates classes. Honestly I've been to better barre and reformer classes at specialised studios (kx pilates, aleenta barre, breathe) but for the price I pay its hard to beat. Now post injury I'm using the equipment a lot more for rehab rather than the classes, and equipment wise it has everything I need. It's super convenient, value for money and has the right facilities for different seasons of your life.

I train on my lunch breaks and do the spin classes or Reformer Pilates classes (was actually surprised reformer is included in the membership, so cheap!) Would recommend to anyone working nearby!

Hey Guys, I would like to thank you all for my time at south pacific. I had to cancel as I am moving work locations and the customer service team were very helpful and made it nice and easy for me. The reformer at 7am's has been a favourite of mine :)

Please don't come here. There are more better options than this.

The most enjoyable experience. Great staff, great classes. I love getting up extra early everyday to join my friends at SPHC.

Worst experience. One of the members offered me a late start of my trial period and did not note it down in their own records. At the end of the trial I did not want to go ahead with my membership and they claimed it was not within the trial period. I had to call them 10 times and speak to the manager 3-4 times, then walk up to the gym to ensure I don't get charged. The response was apalling. Finally after a week of chasing them the manager Scott assured that I won't be charged. Now my bank account shows they have taken direct debits for the month of March and I have no communication from them whatsoever. RIDICULOUS! Would not recommend to anyone ever. If they don't refund, I am taking this to ACCC

Oh wow! I have recently been working out at South Pacific City more often lately! It truly is a state of the art beautiful gym. In the heart of melbourne, great equipment, very friendly and helpful staff members. And to be honest now that lock down is over it’s so nice being out and about in the city and stopping off to do a gym workout here. Love💙it!

Signed up to a 3 month pass, paying a higher premium for this benefit. I only realised sometime after this period that I was being debited from this gym still. Contacted the gym to cancel and was advised there was a 30 day minimum notice period to cancel the membership. I advised I was on a contract for a specified period and I was not advised of this condition when I joined. As a result, I have found this to be dishonest and very disappointing. I also found this gym to be very expensive whilst also having poor facilities. The entire time I was a member, there were purported renovations and half the gym unavailable to use. To date this area is still unavailable and shows no sign of completion. Most of the equipment cannot be used at convenient times as a result of group fitness using it. I would recommend to find another gym - that wasn't so expensive, had better customer service and facilities.

I became a member of the city gym when it first opened and enjoyed my experience there with good facilities and friendly staff. Due to changing jobs and covid I haven't been in for a while so sadly had to cancel my membership. If work takes me back to the cbd again I'd definitely consider rejoining.

How can I contact this gym. Very difficult to get in contact

My membership was a gift and I did not think I would enjoy being in a gym...South Pacific is definitely more of a Health Club than a Gym, so I am inspired to attend! Beautiful Staff, Clean, Organised, Efficient, Great Atmosphere, Comfy and attractive waiting areas, Feminine bathrooms! Brilliant Instructors for Pilates and Yoga! The best I've ever experienced! I particularly love the 'membership on hold' policy...I travel for work so I put my membership on hold for the week or weeks I'm away, it is too easy. Very happy :-)