Beware, dishonest corporation. Contracts set up in a way to scam customers. Told them up front that I wanted to join the gym temporarily and would leave anytime. The rep advertised their contract as a week to week contract which I paid a high premium for, went and cancel the contract few months later and was told that I need to give a 30 days notice for my week to week contract and proceed to charge me a cancellation fee for the full 30 days. A gym that falsely advertises their program and punishes loyal customers that pays on time is not a gym worth joining. Add on: Owners comment on standard practice, ACCC, 2500 locals that love us, bla bla bla... you are missing the point, your sales person who is the face of your gym is not acting out of good faith/customer's best interest and it leaves a bad taste when customers find out afterwards. Sure, you can hide behind your T&Cs when people complain but maybe just a little empathy and not suggesting a product that is clearly not suitable for a customer could go a long way as well. What's a 30 day cancelation notice doing in a week to week contract anyways? Other than to squeeze the last bit of profit out of customers?

Was there yesterday and trained. Lockers still the same! Membership money still getting paid, yet the simple things don't get attended to! Otherwise! Great gym to train at! With what is on offer, still 5☆☆☆☆ worthy, but lacking clean fans full of dust and I am allergic to dust. Broken lockers with a lock 🔐 that has been there for atleast 3 months or more still restricting other members having access when other lockers are being used. Ideally situated in the heart of Berwick with ample room throughout gym facilities. Getting back to the gym and getting healthier and fitter is more important than costs! Stay tuned and I'll be posting more photos and details of what great things that's available here! It was absolutely great to be back training, staff are friendly and professional with any enquiries relating to nutritional products and services. The NUTRICS shop was open and staff available to help with any information that I needed. Check out relevant information on the photos and website also displayed.

Wanted to explore and try out a new facility so I was fairly interested in Genesis located in Berwick and wanted to see what it would be like to work out there. I signed up for a 5-day free trial pass and the 1st day was quite a disappointment. Customer service and professionalism wasn't great. The staff when I walked in just looked at me like who are you and just said yeah when I said I signed up for a pass. I expected a more enthusiastic welcoming to the facility, as a newcomer and just stood there watching as the guy was getting picked by other staff asking questions and after 5mins did he decide to do a quick tour for me after giving me an iPad to sign the agreement form. After all that it was just touch and go and I decided to try some of the equipment and you can tell it is quite rusty and dusty, and it's not maintained that well all the weight labels on the equipment are peeled off and on the dumbbell towers there all mismatched everywhere. As a current member of Jett's in comparison it was a big difference. I was intrigued by the lady's gym but was surprised to see how small it was with 3 treadmills perched in the corner and a few machines and that's it. I thought it would be a little grander but was quite small. All in all, despite the building being bigger and having extra equipment around and classes etc... what there charging weekly for a membership is not really worth the extra 15min commute to this facility. I realized after each day I went to the gym I was getting messages asking how it went do I want to join over like 3 times. On my final day of my pass, I was told that I could get a 25% discount or extra 10 days free trial everyone kept telling me different things. Also, was roasted as to what is taking me so long to join, there seemed to be quite some pressure in committing to a membership there? But I was not committed and struggled to find the words to that. For the last day of my trial, I left the facility and yeah, the staff didn't even say anything as if I wasn't there. But hey I better off stick to my Jett's gym in Hallam, I had hopes but was let down by the lack of professionalism and customer service by the staff that not equipped to be at the desk. Hopefully for others who go around it will be a better experience! Sorry Peeps just didn't work for me!

Me and my wife just signed up to the gym..! The guy was very kind and nice. However, the lady at the front desk is very rude when asked for help. Acts as if it’s a crime to seek help as a first timer to Genesis. We were always with virgin active and never had this issue. Need a better customer support. Not a pleasant experience. Cancelling the memberships

Unfortunately unprofessional staff rude with there costumers. My self was a member along with my partner and since because of there rude staff and not helping and not listen rude behaviour we decided to cancel our membership, Since 10 march 22 we have been requested for cancelling our membership and we have been visited many time and submitted the camplain for not been cancel our membership, it's been 4 months they still have access in my credit card and still every week they deduct weekly amount. Very soon I'm going to report to the police for fraud and misleading people's credit card.

I've had many gym memberships and failed to use them, until training here. The staff are friendly, the gym has plenty of equipment and there's been some great improvements recently. I especially love Coaching Zone - so many classes and times to choose from, they have great coaches and an inviting and supportive 'tribe' of members. Most of all it's a lot of fun! It's certainly worth the extra money.

Genesis Gym is the BIGGEST SCAM!! Worst business I have ever dealt with, absolute scums. Myself and so many others I have spoken to have been ripped off and ignored. They can’t deal with their own clients so send debt collectors to deal with their mess. Taking money from everyone during lockdown and even when we legally weren’t allowed in the gym, they took everyone’s money!! Don’t bother ringing them to talk to anyone because they will not pick up their phone and will lock you out of the building when you need the front desk. Genesis you are a JOKE!!

This gym provides a large selection of equipment, however, a lot of equipment is damaged and not repaired for months. For the high cost of membership compared to other gyms, you'd expect equipment to be atleast maintained more frequently.

The Gym is running offers like 28 days free trial. Obviously its a marketing campaign. however they deduct money from your account even after you cancel your membership before 28 days. I will share my experience, my 28 day adventure commenced on 17th Jan 2023 and i cancelled my membership on 04th Feb 2023. They deducted payment from me on 07th Feb 2023. I had to go to the Gym and the office bearers apologised and assured that it was a mistake in their system. To till date they haven't reimbursed the amount deducted from my account. Please be aware of this. The coaching zone sessions are good and hence i am rating them 2.

Machines never get fixed, missing equipment never gets replaced. Staff just give you some excuse rather than a resolution. Spoke to a staff member whilst one was there, filled out the online form a few times, nobody ever replied. Went to get a refund under ACL code 55, they said they'd refund X amount but did not and there's "nothing they can do about it". Worst gym I've been to, join a jetts/anytime/goodlife instead. All Genesis have got going for them is a big building.

Genesis Berwick is the best gym I’ve ever been to. Coaching zone Clare and Lindi are the best. The staff are professional, knowledgeable, supportive and I always feel comfortable. The facilities are nice and clean. 100% satisfied and I would recommend the gym to anyone.

I’m actually so annoyed! I thought my weekly payment was coming out as I received no Correspondence saying it was over due until I did receive a text saying my account was over due and they offered to give me a 50 percent discount but then I received another text telling me to ignore the previous text as it wasn’t supposed to be for me and now they have forwarded my account to a debt collection company. I have these texts and I really don’t understand how this happens?!

I don’t usually write reviews but this has to be said, Genesis Gym is the WORST!!! This business is all about screwing over anyone that signs up. DO NOT SIGN UP WITH GENESIS! Lockdown wasn’t easy for anyone but Genesis knew how to make it more difficult by taking everyone’s money while people couldn’t legally goto the gym. When addressing this scam move, they stop all contact with clients and threaten to take legal action!! Biggest mess and waste of time. Don’t get involved with these Con artists.

Personally love this gym, been here since a year and never regret the decision. A great gym at a good price!

I’ve been training here for 6 years, the staff have been amazing, there is an abundance of equipment for all types of styles of training, the other members are also amazing, very nice and whenever i needed help. Awesome gym

Great gym and great services

Genesis Berwick was subtly charging customers during covid suspension periods. Instead of asking customers to be charged to support the club they instead decided to continue charging customers and were probably banking on customers not realising to opt out of paying for suspended services. Sneaky sneaky. I'm out and a word of caution for those who leave, continue checking your bank accounts for any unauthorised charges by genesis even after cancelling your membership I've had a few and looking at other reviews, this club is notorious for not doing due diligence by their customers.

Had the pleasure of speaking with manager Wade, absolute legend and seems like a really lovely person. Your help was greatly appreciated x

Good gym. Has a men's and women's weight room but you find 90% of women in the men's weight room which makes it very busy. Don't go just after morning school drop off.

If you need a gym with lots of class options as well as a great range of equipment then Genesis Berwick is for you! Friendly, professional staff, clean and COVID compliant! You really can't ask for more!

Love the gym. It's always clean, staff are friendly and helpful. The classes are great and always challenging.

Excellent 247 gym. Sometimes a bit busy bit u can avoid those times if you wish.

Favourite gym I've been at. Great selection of equipment and always good vibes.

when cancelling I provided 30 days notice in writing no problem and was also offered to transfer my membership to a friend if I wanted to do I didn't have to pay the next 30 days 👍

Been a member since 2017, always happy about this gym. Friendly and welcoming staff, good equipment and well-organised group classes.

Open and space full gym, helpful staff, 24 hrs access, well equipped salon, professional equipment, very clean and covid safe environment, cannot want any more!

Love, Love this gym. Felt very comfortable right from the first day. Can definitely recommend.

I’ve been a member here for over 7 years and have never seen equipment in such poor shape. I asked the owner for tools to tighten bolts on a lat pull down machine and after waiting 10 mins moved to another machine. (Still not repaired) Machine pads are damaged or worn out to the point they fall off while being used. Dumbbells are often loose and need tightening. Seriously guys, they equipment is extremely dated which is bad enough but little to no maintenance is just a joke.

False advertisement on the visit pass. Was given a 5 days free visit pass which clearly stated it is valid for 14 days from the 1st visit. When arrived i was told the pass has been expired and need to be used 5 days consecutively although it has only been 2 visits in the first week. Staff is also not friendly at all. Jasmine is showing attitude when i showed up at the gym. If you are not happy with new members trying out your gym then you shouldnt be giving out the free visit pass at all. Such a false advertisement.

I have been a member of various gyms over the years and have recently joined Genesis, Berwick. I am so far impressed with the friendly staff meeting and greeting at the front desk. The class timetable works well with my working life. It is a very clean and well set out gym. Overall this gym caters for all my needs, with location, cleanliness, class suitability, and friendliness. Very happy!

I think his name is Jordan, But the guy at the front desk is an absolute legend. Love how friendly he is and always ready to help you if you need it! Would highly recommend this place, Its awesome :)