Genesis Health + Fitness Box Hill South image

Genesis Health + Fitness Box Hill South

Gym Fitness center Personal trainer Yoga studio Physical fitness program Pilates studio Weight loss service Gymnastics center Weightlifting area

One of the Most Reviewed Gymnastics centers in Melbourne


Address

321 Middleborough Rd, Box Hill South VIC 3128, Australia

Website

www.genesisfitness.com.au

Contact

+61 3 9896 6444

Rating on Google Maps

3.60 (246 reviews)

Open on Google Maps

Working Hours

  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: membership (45) cancel (24) equipment (23) staff (22) Genesis (19) great (19) good (18) time (16) classes (16) days (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tex N. 5 years ago on Google
    I would give this gym 0 stars if i could. Horrible customer service, tried to upsell us non stop. Once they found out my missus worked at a gym they were 0 help didnt wana know us. My missus asked for a work out plan they passed her off onto some one who wasnt there who never got back to her untill she attempted 5 times to get one and gave up. Then we move out of the area and i cancel the membership via email phone and a written letter... They refuse to cancel our month to month contract unless i go in. Cant go in as i live too far away they keep debiting me even after i request multiple times they close my account. 2 months later I had to cancel my bank card and dispute the transctions. All the while There manager says she will not cancle my membership and i will still have to come in. Funny how on the FAQs on there website states how you may cancle your membership by email. Tl;DR Dont join, just another gym trying to fraud you of your hard earned money with bogus contracts.
    8 people found this review helpful 👍

  • 2/5 Joshua B. 3 years ago on Google
    Whilst Genesis is comparable in terms of it’s price/equipment to other gyms; their customer service was quite poor. My experience with them was really soured after cancelling my membership due to moving city. I continued to be charged, even after providing the adequate notice and speaking to management about this issue. I don’t think fleecing your customer base is a great business strategy.
    8 people found this review helpful 👍

  • 1/5 Carina J. 3 years ago on Google
    I am REALLY disappointed with this gym. When we went into lockdown, out of the kindness of my heart I offered them $2.5 a week to keep running as opposed to cancelling my membership all together. Because of this attachment to my account they have continued to charge me even after I lost my job and asked them to cancel it. I then moved to QLD. I cancelled with someone on the phone and THEN I WAS CHARGED AGAIN IN APRIL when they opened temporarily. Now they are back and running and I have been charged $9.95 3 days ago. I AM IN QUEENSLAND. I have left emails and messages and THEY IGNORE ME.
    7 people found this review helpful 👍

  • 3/5 Vincent C. 2 years ago on Google • 528 reviews
    One of the best value of gyms at the region. Good size. People are great. Most equipment are good condition. However, most of the track mills are quite old and some of them are not working for a while. Need attention.
    3 people found this review helpful 👍

  • 1/5 Behrooz G. 2 years ago on Google
    Giving one star is based on going to this gym for more than a year. I would strongly advise you to find another place to workout. The level of service that you get is basically nonexistent. The male bathroom is dirty, The hand dryer has been out of service for more than 6 months, i have told them many times but just heard excuses. They're very quick to give you penalties, if your payment is late. I'm not happy at all with this place.
    7 people found this review helpful 👍

  • 1/5 Robert 3 years ago on Google
    As long time members at gyms I would highly advise THAT YOU DO NOT JOIN GENESIS BOX HILL! Never ever go there!! The worst customer experience I have ever had! I have terminated membership back on 06 Feb (Before lockdown), however, they have kept charging me until NOV.. Terrible experience with the staff here, I tried to call, no one can work out what they are charging. Sent numerous emails, never received a reply. It is a pain when you try to terminate membership with them, all they care is just charging and charging. Please re consider before joining this gym as the cheaper rate (Not that cheap though) isn’t worth the headache and read your contract carefully. WORST EXPERIENCE!!
    6 people found this review helpful 👍

  • 1/5 Chen F. 3 years ago on Google
    I would NOT recommend this gym to anyone! As I’m no longer live in Australia so I can’t call or visit the club in person. My friend in Australia helped me to called them to cancel my membership, they requested a cancellation letter send over email. I have not received any response or confirmation and they keep charging me, I have been charged 3times! I tried to contact them via email or social media to cancel my membership since early of November, I got no reply at all, they ignore my email and messages that I sent on Facebook and Instagram. DO NOT JOIN THIS GYM!
    6 people found this review helpful 👍

  • 5/5 Emily T. 1 year ago on Google
    I first started at Genesis Box Hill South in around 2014/2015 as a PT client of Mikey’s, then became one of the first Zone members… it’s no exaggeration when I say it completely changed my life! All the staff are incredible and it’s such a warm, fun, professional, and accepting environment. Mikey is an exceptional coach, with such positive energy levels and a great knowledge of how to train you to suit your own individual health & physical needs. Hands down the best gym and coaches!
    6 people found this review helpful 👍

  • 1/5 Emilia V. 4 years ago on Google
    Tried cancel my membership as I had moved states. Upon calling was told that I could not cancel via email or phone but they would post out a form. After not receiving said form I called back and all of a sudden was able to cancel over email. I was informed my membership cancelation would be back dated and yet I am still being charged and trying to cancel. Management are incompetent, which is a shame because it’s a nice gym and is extremely affordable. I guess you get what you pay for.
    6 people found this review helpful 👍

  • 5/5 Ijaykay 8 months ago on Google • 89 reviews
    A 24/7 gym, one of the cheapest gym. Bring a partner, it’s cheaper to signed up for 2 person. It’s only $14.95/week for 2 person. If sign up for one person will be $9.95 per week. There are many workout machines. They even have female only gym area. Classes available at selected times. Friendly staffs. What else can I ask for! Highly recommended.
    5 people found this review helpful 👍

  • 5/5 theo l. 4 years ago on Google
    The best gym and the best price. So far I can't fault it and new equipment as well. Id highly recomend checking them out
    5 people found this review helpful 👍

  • 4/5 Arpit B. 3 years ago on Google
    Good gym with majority of the necessary workout machines. The staff is really helpful and friendly.
    5 people found this review helpful 👍

  • 5/5 Devon N. 4 years ago on Google
    5 star Review equipment is new and really good. The gym is big and clean staff friendly price is great. highly recommend Genesis 5 stars.
    5 people found this review helpful 👍

  • 5/5 sandra s. 3 years ago on Google
    They are great. i I couldn't work out my payment after the shutdown. At first It didn't make sense but its easy, they walked me through it. I paid on march 10th so 12 days before shutdown. so my next payment was due after July 1st on the 5th. So I paid a fortnight and 2 days on my payment. Made sense after this. I thought the worst but it was actually just me i didn't understand how direct debits worked. So to the ladies at the desk thank you
    5 people found this review helpful 👍

  • 5/5 Craig H. 4 years ago on Google
    Genesis Box Hill is 10/10. Cheap price, great gym. easy to deal with. Never an issue always improving. owners on hand if you need anything. best gym i've been to
    5 people found this review helpful 👍

  • 5/5 Tim M. 4 years ago on Google
    After being a member elsewherefor a long period of time I investigated moving gyms. After speaking to many facilities I can say Genesis has the best trained and most genuine staff. I wasn't pressured to join, I was given the information and a free trial. After completing the trial I decided to join. Price wasn't my issue however to be able to obtain the best service at the best price that I have found was a bonus.
    5 people found this review helpful 👍

  • 4/5 chameli k. 3 years ago on Google
    Really positive supportive environment, equipment is great. Less crowded during weekends
    5 people found this review helpful 👍

  • 5/5 Amy V. 3 years ago on Google
    Great Gym
    5 people found this review helpful 👍

  • 5/5 Beth D. 2 years ago on Google
    Genesis Box Hill is awesome! I've been coming to this gym now for over 4 years and can highly recommend it. I have been to other gyms in the past but haven't looked back since coming here. It's such great value and has a fun atmosphere. I've always had excellent service from all the staff who are all so friendly and encouraging, especially Oli! I love coming here. There are lots of great classes to choose from. I especially love the the zone classes where the coaches challenge and encourage you individually. Big shout out to coaches Mikey, Pat, and Hope, who really know their stuff. I am the fittest I've ever been and feel great!
    5 people found this review helpful 👍

  • 5/5 Bianca B. 2 years ago on Google
    I am fairly new to Genesis Box Hill & I have been very impressed since the first time I stepped foot in the facility. The staff are so friendly & helpful In particular Dave who I found to be very professional, welcoming & took away the uncomfortableness of walking into a new gym. He made me see it was an investment in me & my health & I have not looked back. Dave is also very encouraging every time i see him at the gym. The facility itself has every machine I could possibly need or want & along with the selection of classes I am feeling I am well on my way to achieving my goals in health & fitness & have not felt better! Thank you Dave & Genesis Box Hill.
    5 people found this review helpful 👍

  • 1/5 Delfina J. 1 year ago on Google
    Please spend that extra bit of money to go to a gym that will not keep taking money out of your account once you cancel a membership. I was still being charged by this gym after cancelling my membership 1 year ago. The staff have not responded to my emails from 2 months ago following up a phone call regarding “ possibly refunding “ the money they were charging me. Horrible people.
    5 people found this review helpful 👍

  • 5/5 Bradley W. 3 years ago on Google
    I will start by saying I have been a member of a few gyms. This is by far the best equipment and set up I have been to. No muscle heads this isn't a body building gym and my girlfriend and I felt very comfortable from our first visit.
    5 people found this review helpful 👍

  • 1/5 Heshan F. 2 years ago on Google
    I would honestly prefer to give no stars. I have been trying to cancel my membership since 06 May 2021 and they are still charging me for it. They would not tell you about a 30 day policy before cancellation even though that is a vital piece of information when you are making decision regarding a gym membership. I moved to WA, hence wanted to cancel my membership and honestly I wish I flew and cancelled the membership because it has been a pain. WOULD NOT RECOMMEND TO ANYONE!
    4 people found this review helpful 👍

  • 5/5 Michelle R. 2 years ago on Google
    I highly recommend this place to anyone who wants to get in shape. The trainers are awesome and helpful and they make you feel really comfortable no matter what fitness level your at. The 45 min zone training goes super fast and you really enjoy doing it. Everyday is a new training, so it is never boring. I love Mikey’s energy levels & he always knows what exercises will suit me, but pushes me at the same time.
    4 people found this review helpful 👍

  • 1/5 N T. 1 year ago on Google
    I canceled membership begging of this year. I went to the gym and spoke to the staff to cancel, make sure anymore extra fees. However an extra fee has been withdrawn from my credit card, I wish they could refund it back. I made a phone call, email, no reply, no luck. It’s only $25 but I wish they could explain me what is the fee is. The gym was ok, most of treadmill weren’t work. Always no staff members so no one wiped after they used, no one had towels but no one cared. P.S I’ll not email you. I already made so many calls, sent emails and you didn’t answer me? Why you didn’t answer me that time and now Why should I email you?
    4 people found this review helpful 👍

  • 5/5 Travis Y. 3 years ago on Google
    Honestly the best gym I have ever been to. Amazing equipment and honestly the best price I have ever seen for a gym and not a shabby one either no contracts is good. Recommend highly
    4 people found this review helpful 👍

  • 5/5 Numan D. 4 years ago on Google
    Came back to this gym and happy to say its still good. Equipment is better than last time and new weights benches and squat racks are really good.
    4 people found this review helpful 👍

  • 1/5 Kobe C. 3 years ago on Google
    Terrible and unprofessional business. I cancelled my membership in February as I was not using it. Since they have reopened recently, they have started charging me again! I have called multiple times, to just be sent straight to voicemail, I have emailed too and received no response at all. This is poor as I have now been charged over $60 for a membership I do not have anymore! Not professional at all to not even reach out to fix the issue. Would never recommend to anyone ever.
    4 people found this review helpful 👍

  • 5/5 haroon M. 3 years ago on Google
    Best gym with best atmosphere and great machinery! Loved it.
    4 people found this review helpful 👍

  • 5/5 Joseph W. 3 years ago on Google
    Good rates with great equipment.
    4 people found this review helpful 👍

  • 4/5 Daniel S. 6 months ago on Google • 19 reviews
    Good local gym, friendly community and equipments are cleaned and maintained with reasonable standard. Repairs are understandably taken care of. Thanks Genesis!
    3 people found this review helpful 👍

  • 5/5 Chrissee I. 6 months ago on Google • 4 reviews
    Highly recommend genesis Boxhill South. The facility are excellent and the range of classes also fabulous- there is always something fun and engaging to do. The staff are wonderful - so supportive, experienced and empathetic. They’ve kept me on track for almost 2 years in regular attendance and have helped be develop an ongoing commitment . They treat members like family .
    3 people found this review helpful 👍

  • 5/5 Happy Y. 4 years ago on Google
    Excellent price classes very good
    3 people found this review helpful 👍

  • 1/5 Josh C. 1 year ago on Google
    Dodgy business with bang average gyms and extremely poor customer service. Asked them to cancel my membership 30 days ago. No response. Today they say they’ll cancel it and stop charging me in 30 days time. That’s almost $100 they’ve charged me, beyond when I wanted to stop. Hope the $100 was worth it for the reputation damage.
    3 people found this review helpful 👍

  • 5/5 Mark G. 2 years ago on Google
    I have been a member for Genesis Box Hill for over 5 years and is hands down the best fitness club I have been to. Friendly staff who are always willing to show you correct technique to prevent injury. Equipment is state of the art, abundant and clean. Dave and the team have been very extremely helpful over the last 18+ months and kept me sane during lockdown with online classes. Great to be back working on cardio and pumping iron and seeing the friendly staff.
    3 people found this review helpful 👍

  • 5/5 Phil D. 2 years ago on Google
    Fantastic New changerooms...and new steam room. Since I joined this gym it has had so many improvements highly recommend and is less than 1/2 the price of anywhere else and is huge!
    3 people found this review helpful 👍

  • 5/5 neil h. 1 year ago on Google
    Didn't expect to be a gym person, however have been doing coaching zone since June and have to say it's awesome. The coaches are brilliant, the gym is well equipped with a great variety of equipment, the amenities are modern, but it's the staff that make it an exceptional experience. Thank you.
    3 people found this review helpful 👍

  • 5/5 Riya S. 2 years ago on Google
    I am a coaching zone member at Genesis Box Hill for more than 3 years. It’s very spacious, clean and the coaches are very friendly and helpful. Especially Mikey’s sessions are filled with great energy and motivation. He is the best coach I have ever found so far. I try my best not to miss his sessions because it’s definitely worth it😁!!!Plenty of classes to choose from according to your preferences. I definitely can’t forget mentioning the separate ladies zone which is my perfect spot there 😃. If I am ever gonna relocate I am going to miss this place and my hardworking coaches for sure 🙃🙂 I’ve always recommended this place to my friends and will definitely do again without a second thought. Cheers, Riya!
    3 people found this review helpful 👍

  • 5/5 Joanna C. 2 years ago on Google
    Awesome gym - I have been going there for over 5 years and do Coaching Zone daily. It is a nice big open gym with great equipment and facilities. Coaching Zone is super fun and high energy. It is a mix of cardio and strength training which the coaches tailor to your own needs and goals. It is great to not have to plan your own workout and constantly mix it up. All the coaches are terrific - but of course Mikey is the best!
    3 people found this review helpful 👍

  • 5/5 Casey M. 3 years ago on Google
    The gym is very good and the staff are extremely nice and welcoming. I am new to the gym and they have assisted me throughout. Its quite daunting starting at a gym for the first time but I have enjoyed the classes and the ladies only area. Before joining I looked at all options and decided this was the most cost effective by some way and the facility was really good. I decided to join becuase the staff really helped me, no pressure at all. A very good start to my time at the gym thank you
    3 people found this review helpful 👍

  • 1/5 Mia H. 3 years ago on Google
    HORRIBLE WHEN MONEY IS INVOLVED - CAUTION WHEN JOINING THIS GYM Money was taken out of my account within the 'cooling off' period, which I was informed wouldn't happen as it was a 7 day period to decide if i wanted to go ahead with the membership. HUGE hassle with getting my money refunded, wasted time and was disrespected by Mitchell (employee).
    3 people found this review helpful 👍

  • 5/5 Natasha T. 4 years ago on Google
    The group fitness timetable has been updated and is awesome. We can't speak highly enough of this gym and the people who work there. having been a member of so many gyms this gym feels like the first gym I trained at in the country. Friendly and happy not pushy. But it has the best set up and is huge.
    3 people found this review helpful 👍

  • 1/5 Amelia S. 2 months ago on Google • 14 reviews New
    Cancelled our joint membership because we didn’t have the time to go and it’s impossible to cancel the membership. It’s been over a month and they are still taking out money
    2 people found this review helpful 👍

  • 5/5 Amanda-Jane F. 3 months ago on Google • 6 reviews New
    Anna is the best body pump instructor. She always has a new version of an exercise to test us and keep us interested. Her classes are fantastic. She likes to sing along as she entertains us which is a good distraction from the burning pain. My favourite exercise class each week. Thank you Anna
    2 people found this review helpful 👍

  • 5/5 Sharon J. 6 months ago on Google • 5 reviews
    Love Genesis Box Hill especially their Premium membership. It includes everything you need to keep fit and active. Reformer pilates and coaching zone are my go to activities. Something for everyone.
    2 people found this review helpful 👍

  • 2/5 Darcy S. 3 years ago on Google
    Really good gym, really good quality of equipment with good variety and well laid out areas. But just horrible business practices, they offered a 4 week suspension of my account without charge, and not at all to my surprise they charged me 2 weeks into the suspension. Not surprised because this is hardly the first time they have employed slimey buisness practice. Don't reply to emails, don't pick up the phone. Huge shame honestly the staff were typically very friendly, just seems management only cares about one thing...
    2 people found this review helpful 👍

  • 5/5 julie F. 4 years ago on Google
    Easily the best gym for facility and price in Melbourne
    2 people found this review helpful 👍

  • 5/5 david c. 4 years ago on Google
    Good gym for everyone, I like to there everyday.
    2 people found this review helpful 👍

  • 1/5 Shweta M. 3 years ago on Google
    I closed my membership on 18th march and after that they are still charging me amount now and then which is frustrating, I'm a student and in this situation it is stressful ,I have already paid your fees and everything and now I want my money back .
    2 people found this review helpful 👍

  • 5/5 MINI P. 2 years ago on Google
    Best gym!! I have been going in Genesis from last three years. It’s a very big gym with all the equipments. I have also done the 45 minutes coaching zone sessions and they’re really awesome. I’ve got results what i desired. The trainers are really good and friendly. They also give very good and helpful advice. Oli is very knowledgeable and always gives motivation to go beyond my level.
    2 people found this review helpful 👍

  • 5/5 Kym D. 1 year ago on Google
    fantastic gym, great people and amazing facility. Ellie for Zumba and Anne for reformer are amazing. I have seen some of the best improvements happen in the past few years. I highly recommend this gym to anybody and it just keeps getting better. its also $500 a year cheaper than gyms that don't even compare in standard, range of classes and equipment
    2 people found this review helpful 👍

  • 1/5 Libby W. 3 years ago on Google
    Not Recommend at all! 1st, Nobody told me when I joined that there will be 30 days noticte if I want to cancel the membership.2nd, I cancelled my membership in March but still be charged in July which roughtly 100 days after my cancellantion submitted. They expained that as they closed during the pandemic so the 100days are not includ in the "30 days notice". Ridiculous logical ! You should say it is extra twice compulsory payment notice instead of 30 days notice.
    2 people found this review helpful 👍

  • 1/5 Kareem A. 1 year ago on Google
    Ceased being a member a year ago. Gym equipment needed continual maintenance (torn cushions and out of order stations), not to mention equipment that was removed or hidden without any prior warning. Rubbish bins overflowing with dirty paper towels and sanitiser bottles empty most of the time. Either extremely short staffed or staff not bothering to clean. There are tidier gyms with better maintained equipment to get you in and out without having to wander around to find a safe machine, but I guess they have ample parking so that's one positive aspect. Oh, and the location manager needs to learn how to communicate with members and actually learn how to run a gym. Somehow he was always too busy to speak with paying customers. Seems the responses they give for many of these reviews illustrate this behaviour.
    2 people found this review helpful 👍

  • 1/5 NayRob 3 years ago on Google
    Do not join, we have cancelled our membership and keep being charged, as they requested we've sent multiple letters with our cancellation and even called and they said they'd call back. We are still trying to get our money back
    2 people found this review helpful 👍

  • 1/5 Amanda Z. 1 year ago on Google
    Have to try my efforts to let all Genesis members aware of their dodgy cancellation policy. When I joined, it clearly says 30 days notice to cancel. However, when I spoke to the consultant, she told me the set amount of direct debit will still come out during these 30 days until last day! That means 30 days + 14 days = 44 days!!! Be aware they do not do ProRata upon cancellation. They will still deduct another additional full fortnight fee at the end of the contract which makes me feel very dissatisfied☹️
    2 people found this review helpful 👍

  • 4/5 Tom H. 10 months ago on Google • 113 reviews
    This is a pretty good gym. It's big, has lots of equipment, a range of programs and classes and decent facilities. The down side is that a lot of the equipment is starting to show its age and needs updating, fixing or replacement. The staff are nice enough but they basically don't interact with you unless there's a specific need (noting I don't partake of classes or fitness programs so I can't directly comment on that aspect). Can't argue with the value - my son and I share a membership for about $14 per week.
    1 person found this review helpful 👍

  • 5/5 Indira Aditia P. 4 months ago on Google • 3 reviews
    Kevin is the best zumba instructor. I wouldnt miss his class! Please add more of his class at weekdays morning please (Friday morning). 🙂
    1 person found this review helpful 👍

  • 3/5 Dabril 4 months ago on Google • 3 reviews
    Overall good experience and a well rounded gym, only down side is the very bad smelling soap and hand sanitizer, it smells like poop and I'd love to have a nice smelling soap after my workout.
    1 person found this review helpful 👍

  • 1/5 Steve Z. 3 years ago on Google
    I’ve canceled my membership card for over 6 months. They suddenly charged me $19.9 without my permission and any words. That’s radiculous, and emailed them but still not received any responses.
    1 person found this review helpful 👍

  • 5/5 Abhijeet D. 3 years ago on Google
    Such an amazing gym. Best one!!! Totally recommended
    1 person found this review helpful 👍

  • 1/5 Sehan D’ S. 3 years ago on Google
    The gym kept charging even after requesting for a cancellation.
    1 person found this review helpful 👍

  • 5/5 Gary H. 4 years ago on Google
    Always friendly and there to help
    1 person found this review helpful 👍

  • 5/5 Michelle D. 2 years ago on Google
    I am just so happy with how this gym chooses to handle lockdowns they communicate and give us options my son is a member of another gym and they take payments every lockdown without notice Genesis text me and I can choose. I choose to support, thank-you Genesis
    1 person found this review helpful 👍

  • 1/5 Sinhala C. 4 years ago on Google
    poor service
    1 person found this review helpful 👍

  • 5/5 C S. 5 months ago on Google • 13 reviews
    Really enjoying the gym, the coach zone and reformer classes are seeing amazing things happen! Ioads of equipment & classes!

  • 1/5 Pratik W. 4 months ago on Google • 5 reviews
    The phone call for enquiries was not answered by anyone.Another issue with the dedication is that even when I have money in my bank account, they still charge an additional $10.

  • 5/5 Zac S. 1 year ago on Google
    Been into at least 20 gyms over aus. Easily the best experience I’ve had at a gym. Takes the cake on customer service. The facility is also amazing.

  • 1/5 zichen w. 4 years ago on Google
    Very bad, especially if you cancel the membership and then have to charge you for another three weeks.

  • 1/5 Prashant B. 4 years ago on Google
    AirCon dosn't work in night its 35°C temp in gym.

  • 1/5 Melanie K. 2 years ago on Google
    In Melbourne we continue to go in and out of lockdown, so I wanted to cancel my membership. I called three times to cancel my membership, only to get an answering machine every time…each time I’d leave my details and explaining I want to cancel my Membership. After receiving no communication on many occasions I cancelled my card so no further payments could be taken out. Since then I have made numerous attempts to contact the gym. They have now sent me an over due fee and are getting the debt collectors to chase me for $97 plus the debt collectors fee on top of that which is $127 ($224). I have called 4 times since then and they still refuse to answer or respond to my emails and messages. This is a pathetic way to run a business and get money. Hopefully they see this review and will finally resolve this issue and perhaps follow up.

  • 1/5 Ric S. 2 years ago on Google
    I was eager to go to the gym when I found out that there was no membership fee or hidden fees and as I can remember that I haven't sign any document stated that I will pay for a membership fee. But just today that I was told that there was a membership fee. I was shocked and disappointed about this.

  • 1/5 Andy J. 3 years ago on Google
    Rude

  • 5/5 Amy W. 3 years ago on Google
    Great spot. Not over crowded with lots of equipment.

  • 3/5 Kevin L. 3 years ago on Google
    I hope th

  • 5/5 Bill W. 3 years ago on Google
    Great facilities, staff and atmosphere.

  • 1/5 SASANKA J. 3 years ago on Google
    Not recommended to give them your direct debit details.

  • 3/5 Lee Hung C. 3 years ago on Google
    Good facilities was the only good thing about this place. Getting worse and worse

  • 1/5 Tanner B. 1 year ago on Google
    Had the same membership experience as every other low rating is talking about during COVID. Would not let me cancel, continually charged me and wouldn't answer calls or emails. Still irritates to me this day hence the late posting!! Edit as I can't reply: Lucas, we had a fair bit of back in forth back in April 2020, as well as June 2020, and then November 2020. I was an add-on to another membership, hence why my details are probably not showing up. With all due respect, there is no need to provide an acceptable outcome to me as I won't be returning.

  • 1/5 Don Gregory Thiluk J. 1 year ago on Google
    I cancelled my membership in early November 2022 and I was assured that direct debit will be seized after a month (in line with the contract termination terms). However, two months later Genesis Boxhill is still charging me money fortnight via direct debit despite sending them number of emails about this - they have not responded or taken any action. Extremely disappointed with the service.

  • 5/5 Ellie G. 6 months ago on Google • 1 review
    Genesis Box Hill is an amazing Gym! The staff are super friendly, always helpful and highly accommodating. The facilities are great with a wide range of different equipment. The classes and group fitness sessions are highly enjoyable and highly motivating as the staff and other members are all dedicated to helping each other succeed. The female only area is a great to build skills and train without there being too many people and distractions around. Overall for the affordable prices and the sense of community, Genesis is the best in the business!
    3 people found this review helpful 👍

  • 3/5 Leah G. 4 months ago on Google • 1 review
    Super cheap membership, but fairly run-down & clunky equipment that hasnt been upgraded much in the past 2 years (since I last held a membership). I made an appointment to discuss membership prices/joining etc. and when I arrived, the receptionist knew nothing about it and thought I was booked in for a pilates class. I asked if there was trainer who could help write me a program to get started (as per my membership experience in all of the many gyms I've been a member of). I was even prepared to pay a PT for that service & was told they dont offer that but there is a "guy" who trains people here sometimes and I could go find him if I wanted. Finally, there is no way to join group PT sessions or reformer pilates classes without taking on a premium membership. No casual options available at all. Pretty dissappointing and potentially dangerous to not have any trainers available to ensure correct use of equipment.
    1 person found this review helpful 👍

  • 1/5 David B. 1 month ago on Google • 2 reviews New
    Horrible customer service. The gym equipment is always under repair/broken and needs to be replaced. The towel policy is never enforced.
    1 person found this review helpful 👍


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