Price of membership (currently $12.50/week) is a good value for the services provided. Most of the essential equipment is accessible at this location. When it gets busy during peak hours it can be difficult to work on the excercises without having to wait. The gym is clean, inviting and has plenty of natural light. The staff are kind and helpful. Improvements suggestions would be to have another squat rack and warmer lighting. Bathrooms should be better ventilated.

I cancelled my membership on the 4th November 2020, in fact I just listened to the call recording and there's nothing ambiguous about my directions to the customer rep. However I've been charged continually for the last 2 months, despite having cancelled myembership. I will remove this review once the matter has been resolved. If the review is still here, the gym has not taken steps to resolve the issue.

I recently joined this 24/7 gym and have been extremely impressed with the level of maintenance and cleanliness of the equipment and facilities. Not only is it affordable, but the convenient city location makes it easy for me to fit in a workout before or after work. Highly recommend!

No website. No one pick up the 1300 number. Wasted my time walking to visit them. Incredible staff hour.

Well, I used this gym before and it was pretty good. I tried to join them back but the staff didn't know how to enroll me back even after I called them earlier before visiting in person. They were happy to help the next day but it was too late for me 😂

Recommend that if you're planning on going in to inquire about memberships then call ahead of time as their website says they're staffed from 11am - 6pm. However, today when i visited whoever was on shift had apparently decided to call it quits after 3 hours and take off for the day (you earned it champ). Phone line didn't really help either as I got connected to someone who didn't even work at that gym. Obviously there's a reason this is one of the cheapest gyms in the city.

For anyone looking to join this gym, don’t bother. Adequate facility in terms of equipment, but majority of patrons spend their time on their phones while using the equipment preventing others from using it. Most of the time when you ask to jump in to use a machine that is being occupied by someone who is just on their phone, the patron will say no. Very very frustrating and sums up the atmosphere in this gym. I have completed numerous surveys for this gym and have constantly asked that they put up signs reminding people that equipment is to be used for exercising and not a place to sit while scrolling through their phone, and to please vacate equipment if they’re not using it. The management have obviously just ignored that request over and over again. Seeing people sitting on equipment while either FaceTiming or making phone calls is quite common here, even when there is a member of staff present.

I have been a member of this Zap gym for around 4 years and have been training with Simon Phillips the personal trainer there for over a year. Simon is an excellent trainer who knows what he is doing and takes the time to explain technique and make sure you are getting the most out of your workout. Simon has helped me get stronger and fitter and is always happy to share nutritional advice. He has also helped build my confidence in using some of the equipment that is often dominated by the guys using the gym. Thanks Simon for helping me on my journey. I really appreciate it.

Very average. Staff hours are inconsistent. They don't have a single machine for calfs and only one set of dumbbells. Also, if something brakes, it takes weeks to repair.

Emailed to inquire about a short term membership three weeks ago, as I was visiting for a week and was a former member... still no response. AVOID Response: I used to email form on the Zap website, and selected your club.

I have been a gym member since 2018. I never had any complaints about the gym. They added bench/squat rack and other equipment over the years because there has been an increase in the population of members. I suggest coming to the gym 6-10 AM to 4 pm as the gym gets really crowded from 4 to 11 pm and you will have to wait to use the racks especially. Otherwise, the gym has all the equipment you need (unless you are a professional bodybuilder). My only wish for the gym is to expand the space, add another squat/pull up rack? Otherwise, no complaints from me. The staff are lovely and will accommodate your requests.

I have been a member from quiet some time, The gym is very affordable, despite that there is always enough equipment for everyone. may be 5-6 PM gets little crowded but rest of the time it is fine, it is kept always clean. I will be sad if I have to move elsewhere where I cant use a ZAP

I asked for cancellation membership because im pregnancy but its very complicated tried to came to zap centre but they cant do my canceltion and need to call for customer service. And tried to call them many time didnt answer. And charge for money be carefull . They cut alot of money from you. Very disappointed

Despite my cancellations to the membership and multiple phone calls with the support team, they have been direct debating my account every time. My trust with them is completely gone.

The location and the price of the gym are great! The lifting equipment is a little outdated and rusty, there isn't a bench press or Olympic weight plates which are a deal breaker for me. If those two aren't important factors I'd definitely recommend this gym as it doesn't get too busy and it's spaced out well. If a bench press and Olympic weight plates are added, I'll definitely go back!

Good gym with new equipment Wish they had box jumps and TRXs but overall good

Heaps of machines with pretty good turnover of people, I rarely wait for a machine even when the gym is busy. Limited space for free weights or anything on a mat, it's okay if you're happy to be next to people. Very simple - clean enough to not be gross but nothing fancy here. I have not been brave enough to try the single shower. No lockers, just bag racks.

Don't go to their gym they will be stealing from you

Absolutely brilliant experience so far. According to the employees the busiest period is 4-8pm and I usually visit from 5:45-7:45pm and it's never too overcrowded. A treadmill is always available and most machines are available in twos so you can almost always find one available.

They have a nice collection of machines, are nearby, and best of all have really decent prices. However sometimes it gets crowded and people hog the machines which gets annoying and delays schedules.

Love the place and price. Equipment is excellent considering the price. 8 dollar / week, pretty cheap compared to others. Not too crowded too.

Hi me and my partner cancelled our memberships almost 3 months ago. Because you guys NEVER pick up the phone so we decided to go to the gym! We have discussed the reasons why we are planning to cancel. Because of the contract, you guys said we gotta give you 4 weeks notice so we paid for 4 weeks membership direct debit and we are still getting emails of saying we are overdue. Guys please work! Cancel it ASAP. We have visited to the gym to talk to you and one of the staff said yes.

cheap but often overcrowded during weekends or late hours as a lot of people make their friends enter using their key

not a bad zap, definitely an ‘older style’ location. a bit hard to navigate at first as everything is the same shade of grey and the cable machines are front and centre, making it hard to see other equipment/facilities. toilets left something to be desired, there’s 1 male toilet (urinal only), 1 unisex, 1 female, and a unisex shower (plus a combined accessible toilet and shower). there’s very little room to move when getting changed or leaving the shower. otherwise, clean and in fairly good nick.

Great gym

Great gym. Went is for a quick session and even though it is not my home gym, they were welcoming and very helpful

Cheapest and best gym in the city. 100% recommended.

Great place for fitness... Open 24 hours... Friendly staff to assist with joining/membership hold/deregistration etc

Used the club for casual visits Good value, Equipment in good condition. Great customer service, the club manager Vic is very friendly and helpful. 👍🏼👍🏼

Great place to workout feels like a second home

Excellent muscle factory... Casual atmosphere that attracts people of all levels of fitness.

Good small quiet gym , gets busy after 6pm though

Such a great gym in a convenient location! Lovely staff who always go out of their way to help!

I don't know why lock in contract?

The facilities are all good but the zap fitness I go has a general grime issue... and I hate to say it but it is simply the day staff are not cleaning properly.. I wont bag it completely as I am happy the equipment is quite good however the shower area and water fountain are pretty rank....

Started at Zap fitness Flemington but switched to Zap Carlton when I moved back to the city... Only had one small technical issue with my FOB key and the receptionist Kate was very helpful and ensured the issue got resolved. The gym overall is small or rather the choice of equipment and arrangement is poor. Only 1 smith machine and 1 bench/squat rack mean while there's more than 20 cardio machines which are also poorly chosen with only one stair master for the entire gym....

Not as clean as they should be. They don’t have enough room or equipment for the amount of patrons using it at peak times. Change rooms and bathrooms are worn out. Very hard to get in contact with anyone by phone or email.

Well-equipped w lots of cardio and weight machines, freeweights, friendly staff. Not as busy as I thought it would be either, even in peak times it's not packed. And best of all it is very very very cheap!