I am writing this email to express my utter dissatisfaction and frustration with your gym's customer service and unethical business practices. For the past three months, I have been attempting to cancel my membership due to my overseas relocation, and I have tried to pay the termination fee over the phone as per your policy. Despite numerous attempts to contact your gym via phone calls and voicemails, not a single representative has answered or addressed my concerns. Your gym's deliberate inaction has left me with an unjustifiably hefty overdue balance, which I have not consented to. This clearly shows that your gym is intentionally profiting from my inability to cancel my membership. The entire situation is not only extremely unfair but also constitutes deceptive conduct. In the light of the above circumstances, I demand the immediate cancellation of my membership without any further charges and a full refund of the unwarranted charges incurred over the past three months. If these issues are not addressed promptly and satisfactorily, I will be left with no choice but to lodge a formal complaint with the Australian Financial Complaints Authority (AFCA) and pursue any other legal remedies available to me. Please understand that this matter has gone too far and your gym's lack of concern and assistance has left me in a position where I am forced to resort to such measures. I expect a timely and definitive response to this email, along with a resolution to this unacceptable situation.

It’s easy to join but hard to get out. I am trying to cancel my membership but no one picking the phone nor responding on mails :(..got a mail after a year that you have an outstanding..pls don’t fall into it’s cheap marketing..it’s better pay bit more and have peace of mind

It is a nice place for workout and the staff are very friendly. However, they take a lot of time to fix the machines that aren't working. I've been there for more than 6 months and they haven't fixed none of the failed ones. If you are about to enroll be aware of an extra $40 anual fee they charged. Small letters in the contract 😉

Hi everyone I used to have a Membership in a church Gym At Highpoint. Anyway four months ago to ask me to leave for some reason Richard I believe that you’re being very racist to me That Act from the manager makes me depressed and anxious. So they are Supposed to refine my 300 -back. After For 4 months They still didn’t. I got a disability and I work hard for that money. Please anyone can help me please let me know Thanks

Most of the male employees are welcoming and greeted clients with respect. But, I could not say the same towards their female employees particularly Adele. Had a bad experience with her and her result towards the issue was to handled it rudely with no apology and professionalism. It surprises me how such behaviour was allowed to be at the front of a counter. I believe that they should improve their communication, and customer service particularly to remember to treat paying customer with respect. I am not saying all of them are bad but majority needs to improve and genuinely get their attitude checked

I don’t want to complain but the lockdown right now, Everyone can not go to gym but they still get money from us.

I regret being a member of this gym for almost 5 years. The gym manager (luke) is very unprofessional and he likes to make accusations and rumours. Be aware that once you enter this gym you have no privacy and there will be no confidentiality. The female staff in reception are especially rude and moody too.

The gym can't read a room. Everyone is trying to listen to there own music and crunch fitness have to blast there music on all there speakers. Working out is not enjoyable.

Staff not friendly. They do not bother looking up or even acknowledge you when you walk through the door, not even a quick hi or bye. Machines are a little old, no one really cleans the machines after use. You will have to make sure you clean before use. Desperately need to change the toilet/change room lights it's so dark and so many lights are blown, half the lockers are broken as well. If this was my first time checking out crunch fitness I would never have joined just base on this centre. I originally gave 3 stars but with each time I visit this particular gym and how unfriendly staff members are and bathroom lights are not fixed even after several weeks. Not all crunch centres are this bad though.

One of the worst Gym ever ! EVERYTHING IS ABOUT MONEY HERE.. PAY 15$ TO PAUSE MEMBERSHIP PAY Even more to cancel Membership. Pay to even downgrade membership. Pay an annual fee twice a year and the worst part is there would be no notification that they will be charging you. Even after mentioning that my partner is under medical treatment and jobless they continued charging us , and refused to waive off even after submitting them medical records. And be noted we informed this already to the gym staff and everyone turned a blind eye, No reply to the mails whatsoever ! They dint even pause it even after raising the dispute, the only answer I got was to let it go and the charges will pile up, disgusting...

I randomly jumped on to read reviews about Crunch Highpoint and felt the need to write a review based on the unfair comments people have left. I’ve been a member for 2 years now and have never had an issue. Lots of equipment and space. Variety of people go and it has a great vibe. Music is great ( You can’t please everyone’s taste). Staff have overall been pleasant even though I haven’t interacted much with them. Bathrooms have always been clean. Best of all price, they offered me a heavily discounted yearly membership which was amazing. Disappointing many people leave nasty reviews

The facilities are okay but the lady with the boss tag was absolutely mean about me when trying to provide feedback on carrying physical card. Would move in a heartbeat. Also, regardless what they say on their website, there are a lot of hidden fees.

It is concerning to hear about the unfair contract terms at Crunch Fitness. Customers are forced to pay for unused portions of their gym sessions or membership, and the company uses tactical marketing tactics to attract customers, leading them to pay more than what they have benefited from. Additionally, customers are locked in for at least a year, even though the contract is not explicitly stated. Such practices are deceptive and unfair to customers, and it is unacceptable for a company to engage in them. Accumulating $200+ of unused gym membership is a clear indication of the scamming behavior of the company. Furthermore, the fact that they are not answering your call to cancel is extremely unprofessional and suggests they do not care about the well-being of their customers. Customers have the right to be treated fairly and transparently, and any business that engages in deceptive practices must be held accountable. Reporting the situation to the financial ombudsman is a wise move, and it is essential to take legal action to ensure your rights are protected. In conclusion, it is vital to avoid signing up with Crunch Fitness due to their unfair contract terms and deceptive practices. Such businesses must be held accountable for their actions, and customers should seek legal help if they feel their rights have been violated.

Update 28 Oct 2018: It is even busier than before in the afternoons, and that is the only time most people come back from work and want to work out, there is like a queue everywhere, I had to cancel my membership since it is useless for me. --------- The gym is good and has a diversity of equipment. The biggest issue that I have is when it's busy, it's really BUSY, and if you want to use the equipment, you need to wait a long time since it's occupied. It's cheap tho and I don't expect something extraordinary.

I have been going to Crunch for many years now but have recently noticed a sharp decline in service and professionalism. There is always one or the other machine that is not working and they don't seem to care! In one instance, I had to follow up at least a few times for a machine not working for over 3-4 weeks, it is still not working. Nobody has a proper response other that it's been reported. Nobody has a clue, Nobody cares. I don't think they even escalate. Was inclined towards a single star being generous with two. Seriously thinking to switch now.

Clean, number of equipments is average, however once something broken I.e. hot water system took them nearly a week to get fixed. There were occasions when they open 20 minutes late but can't be bothered opening minutes before 5am…that sucks …staff are friendly though, with regards to membership policy, there are hidden charges so better watch out, freezing and canceling membership is at worst to be honest. Better opt to 24/7 gym.

A letter to management, or whoever bothers reading this: it’s a tough economy now and the fitness industry is cutthroat. There are many gyms out there offering way more value than yours, ie 1) membership prices are a lot cheaper elsewhere 2) they have more equipment 3) they are open 24/7 but most importantly 4) they pride themselves on customer service. I’ve been coming to this gym for many years since it was still a Fitness First but this might be the year I choose a new gym. Instead of constantly focusing on attaining new memberships, my advice to you would be to focus on retention of your current members. How you might ask? Here’s a few things you could start with; 1) fix your broken equipment in a more timely manner. Sometimes things are left broken for weeks on end 2) invest in more of the popular equipment. There are never enough benches, the two smith machines are always in use and only one pec dec? 3) this is my biggest grievance - train your staff to have some manners. They are rude, they never greet you as you enter or leave and basically just sit at the desk chatting to each other. How about up skilling them to clean the facilities throughout the day? Putting weights back? Heck I’d be impressed if they just managed to keep the music going, it’s like training in a library sometimes with the awkward silence.

Unprofessional Gym, Old Bodybuilding machine, some time they charge you more than your weekly membership payment be carful. Check you credit card when it is time to gym membership payment 👎👎

I sent a email to crunch to stop charging me money for my membership and they have not stopped. Iv sent 2 emails and still these guys are doing it hard We have all been effected by Covid but that does not mean you just turn a blind eye. I will be perusing this further with Lawyers as I have stated I will if they keep charging. The gym is a nice place and staff are friendly but if they do this act when you leave then the whole thing has become rubbish in my opinion.

Illogical cancellation policy, won't allow me to pause my membership for 6 weeks, instead forcing me to cancel my membership and then rejoin and then cop the joining fee and costs again. Said I can only pause my membership if I had COVID...What a waste of time. Will not be returning.

Terrible gym customer relations! They do not have any regard for customers as you can see from all the very dissatisfied customers. I also have a victim of this. After being a loyal customer for many years and asking to change my membership type. I was given incorrect advice and made to pay $137.00 in fees that I was assured I would not be charged! I have multiple unsuccessful attempts to meet a resolution with no avail. STAY CLEAR misleading contracts, no transparency! VERY VERY DISSAPOINTED CRUNCH! 😡

Pros: Rates are very reasonable. Gym equipments are well maintained. Staff are friendly. Cons: Not the typical 24/7 hour gym, women’s toilet sometimes get a bit messy in the afternoon/evening.

Have been a member at this gym for 5+ years. Sounds like a lot of complaints have been around customer service and membership fee changes. I must say I don't interact with the customer service team very much but when I do, they have all been pleasant and attentive. I've had to suspend my membership for a short term before and that also went smoothly. The gym is big enough with enough variety of equipment that I can come in, put my music on, do what I need to do and get out. When there are equipment faults, they are usually repaired within a reasonable time. If you're looking for a gym where you can be left alone and left to your own devices then I can't recommend Crunch Fitness Highpoint enough.

I paid in full my membership when I joined Crunch. I wasn’t aware that there’s time I can not come to gym. I needed to suspend my membership for few months due to overseas job opportunity. All I received back from your customer service is no more than 12 weeks. If that is the case, I should get the refund of the remaining. You can not take customers money and not giving us other option.

Gym is very simple, most of the time there's one or two machine not working and they look like they don't care about it. Cheaper than other gyms so obviously they look how to get money from you however they can. Very disappointed.

Staff were ok. Some of them dont event care about your presence. Equipments are getting a little dated and can be very busy at times. During the month of December, parking were also restricted to 1 hours instead of the usual 4 hours. Always check the parking restrictions as they changes depending on the months.

No complains about the gym. You get what you pay for. They've got more than enough machines that I can use so nothing to be upset about.

Considered joining today… however, the gym smells, particularly the mens section (weights area), and the toilets were filthy dirty and stank. To make matters worse, the gym equipment was filthy dirty too.

Gym very big with good array of equipment – though some in need of maintenance. Only issue how busy it can get, regardless of hour. Also find it pretty cliquey. Was here early 2019, again late 2021. Both times able to cancel membership without effort, in person of course.

The first gym I've ever felt happy and comfortable at. Great facilities and staff! But I do wish people would wipe down the machines after they've used them. Watching people move from machine to machine without wiping their sweat patch off is gross!

Spammed with junk mail for 6 years even though my house has a clearly marked sign on our mailbox saying no to junk mail. Will leave 10 slips a time. So wasteful and annoying. Please stop and be more respectful. Have been there a few times and was never impressed with equipment or classes either.

Like many of the others posting of late, I too got a phone call from Crunch claiming I owed membership fees for a contract that I had tried to cancel back in July 2020 (in person and by phone and email), after they randomly started debiting fees from my card for their brief June opening, which I never attended. To "incentivise" me to rejoin I was threatened with referral to a collection agency unless I came back. What a generous offer!! Sounds like a gym you want to join? You'd be crazy if you did!

Only been a Summit member for less than a week. Crunch Highpoint isn’t my home club, but Alycia is amazing! Although I came in late trying to navigate through the school rush traffic, I still managed to get a high quality class from her! I noticed that she uses scents to her advantage to bring you into the appropriate atmosphere which is even better! (Is it Sleep Assist from Dusk? It smells familiar from Mornington Peninsula Hotsprings). With that said, I have booked more classes with her! In regards to the gym, after having a class with Alycia, I was expecting to be greeted with a strong smell of sweat as soon as I entered the main floor, but the overall place was clean with little to no smell of body odour 👍 Great way to start my morning with a nice stretch (despite going through 45 minutes of traffic) I would travel an hour just to make it to Alycia’s class as the instructors in any Crunch branch are there to support you, not simply to run a class. I want to book more classes with Alycia in it, but unfortunately I will begin to be busy until April. Although I only had one class with her, I would love to be one of her regulars as soon as my schedule clears

Amazing gym! Polite and friendly staff. There are lots of group classes to choose from and the instructors are all professionals. Great vibe for people like me who loves to go to the gym and meet new people. Overall, I am satisfied and happy to be one of their members. Cheers! 🥂

Good clean gym. It’s a great size and definitely gets busy but plenty of equipment so didn’t feel like I was waiting around for anything. Enjoy going. I only wish the free weights were in kgs, I’m not the quickest at converting 🤦🏽‍♀️

Good prices and work out space. Female toilets are always disgusting, especially today, Saturday 5th august evening.

I am beyond exasperated. What is the point in paying $10 to downgrade a membership, if you're not actually going to do that? It's already been a month & change should have been in effect by now. And the emails - saying you're gonna charge extra $2 but charge $4 instead, where is the transparency in that? You guys are exhausting. Seriously.

Terrible gym. Music from the 90s that is so loud you can't listen to your own podcasts. Staff that are transient, and really aren't interested in helping you. And it's not clean!

Gym could be better if it was open 24/7 like most gyms nearby. Gym equipment has not changed for many years and while not old could be better maintained.

Do not ever go here. They will continue to charge you with various excuses even if you want to cancel the membership. I still haven't received my refund. It's really the worst service

Gym is okay. I give it a three because the classes arent really within my time schedule. The treadmill machines could be better as you can only adjust speeds from the main board vs additional buttons available at the handle bars. The classes aren't really to my taste. Pros: hydro massage chair Affordable joining fees and membership fees Cons: does not open 24/7

Great place to go and work out . The staff are friendly and helpful. Great facilities with lots equipment to use . Reasonably priced too . 💪 💪

Great gym, worth the membership, I go there all the time now. Great variety of machines to use, great clean bathroom and locker room, great prices.

Awesome gym. Super, super comfortable here. If you just want to train and do your own thing without some massive meat heads screaming in the room then this is the gym for you

Pretty poor management resulting in floor staff being more occupied with ‘sales’ than actually managing the gym floor, which is a disorganised mess most of the time even when it’s not busy. Things everywhere, often difficult to find certain weights. I was a frequent member about 5 years ago before moving and rejoining recently, and the conditions were the same then as they are now. The fact that there’s almost as many 1 star reviews as there is 5 is pretty telling. There’s at least a decent variety of equipment so giving 2 stars instead of 1.

Went on the weekend to get a membership. Happy I saw the reviews and I didn’t. agree they are very rude and zero customer service. Most likely scam too as other people describing you. If I can give less than one star I would do. Plenty of gyms out there don’t waste you time guys wouldn’t recommend it.

Poor amount of equipment that can be used by multiple people. For example.Not enough foam rollers ropes,,mats,Majority of lockers in the ladies locker rooms are broken. Never any hot water. Facilities are always unclean ( bathroom ) machines always have dust and dirt on them.

Been working out here for 2 years and it’s been great, has more than enough equipment in a big space. Only time I had to deal with customer service was when I signed on and no complaints there. Few things I thank can be improved. Toilets can be cleaner especially in the mornings, a bit of urban music won’t hurt , also the music is too loud even with headphones on and opening up earlier on weekends would be much appreciated especially for parents. Apart from that, I highly recommend it.

As much as I love this gym and their music is great but I find it the people who work at the reception are not friendly and welcoming with their guests. I used to come to Richmond club all the time and the people their greeting you with a smile in their faces when you arrive and even greet you when you leave the gym. I hope this club can set a good example for them. I only come here just cuz I have to meet up my friend to work out with me but honestly I don’t like the staff receptionists on the weekend, Saturdays, and they either completely ignore you or too busy chatting with other colleague.

Crunch Fitness gyms got plenty of space, loads of equipments, very reasonable pricing. Their training sessions and hydro-massage are the best.

Great environment, quick workouts, quality equipment. Classes are great and music stays upbeat.

Got kick out this gym for “sneaking someone in” asked for the security footage and staff refuses the gym is alright tho but the worker is really bad. Most worker is super friendly im not saying all of them but some of them. Manager shouldn’t be working there honestly as i said i got kick out for no reason and asked for the security footage and the manager + the worker refuses.

I have a complaint to make against the new manager, Danni. I have been a member of this Crunch for some time and this new management style is not what I would expect from Crunch. - Customer service: I have not been greeted or farewelled once by Danni (and I train frequently). The previous manager would greet all the time. She avoids all eye contact and once even appeared to be on her phone. I never see her smile or look approachable. I would have thought that part of being a manager was to create relationships with your clientele. Every other worker at this gym, greets and farewells each time and even makes friendly conversation. They are lovely and only positive things to say about the other staff. - The atmosphere in the gym is not what it once was and it ultimately comes down to management by someone who is clearly inexperienced in running a gym and you can tell by the passive body language. - As I said, this gym is not what it once was as a result of a new manager stepping in. I love this gym for location and friendliest staff, but seeing what Crunch is becoming with this new manager (who I already see negative reviews about already) I'm afraid I may not be wanting to train here for much longer.

Been coming to Crunch for a wee while now and have had nothing but a great experience with management. They’ve been polite, welcoming and supportive - what else can we ask for?! Danni the new manager is warm and hard working. Thanks for creating a great community here in Maribyrnong!

Reasonable price, good condition

Crunch has been awesome. And Danny has been amazing to help.

After researching and doing free visits to various gyms, I chose Crunch Highpoint. This was primarily due to the general vibe, it doesn’t seem to have the toxic energy that some gyms have. It’s refreshing to go to a gym where it is not full a stereotypical group of people which are native to this habitat. All are literally welcome and not judged. I purely joined the gym due to a rehab program to strengthen and improve injuries to my shoulder and knee. I was never self motivated to begin a program but I glad that I have continued to work consistently on my goals. I believe this is largely due to the culture at Crunch Highpoint. Like all places there are pros and cons but for the most part I think they’re doing okay. Just a few gripes, refill the paper towel please and figure out a way to stop having people hog the deadlift station for hours while physically not using it. But from a price perspective they’re smashing it. Thanks for providing an awesome gym to workout in.