Cancelling is such a hassle and even pausing the membership unlike all other gyms in Melbourne. I’ve been with other gym franchises and this gym on top of your payment has so many additional hidden costs and even if you miss one payment the dishonour fee is absurd. Such a shame because the workers are great and the equipment is good.

Warning: Unethical Practices at Crunch Fitness Springvale I regret to share my disappointing experience at Crunch Fitness Springvale, marred by unethical practices and poor management. Upon attempting to cancel my wife’s gym membership, the gym manager cited a supposed system issue, insisting on a return visit in five days to initiate the cancellation. This contradicts Consumer Affairs Victoria (CAV) breaches the consumer/contract laws which clearly state that written cancellation notices should be accepted without unnecessary formalities or delays. This is what Consumer Affairs Victoria (CAV) stipulates about canceling gym memberships. “Consumers should be able to cancel their memberships by written notice to the health and fitness center. CAV considers that requirements to fill in specific forms and/or complete certain procedures to cancel a contract constitute unnecessary formalities and are unfair. Cancellation forms may be provided for consumers, but their use should be optional.” The gym manager’s deliberate delay tactics to extend the notice period beyond 30 days is a clear breach of consumer rights. It's evident the manager aims to exploit members by obstructing cancellation requests until the next direct debit cycle, a dishonest maneuver that goes against fair business practices. We find this dishonest behavior unacceptable. That's why we're filing a complaint with Consumer Affairs Victoria. It's not right for them to delay cancellations with fake excuses. They need a better system to handle issues and process cancellations promptly. It might take some effort, but someone has to step in to stop unfair practices at businesses like Crunch Fitness. They shouldn't get away with this. The manager's conduct was appalling, displaying a rude and unwelcoming attitude, prioritising socialising over attending to members waiting at the entrance. It's a stark contrast from the friendly demeanour during the signup process – a facade that quickly fades when attempting to cancel. My advice to potential members is to steer clear of Crunch Fitness Springvale. My experience is echoed in other negative reviews, pointing to a consistent pattern of unethical behavior and disregard for consumer rights. Don't fall into the trap I did; there are numerous reputable gyms offering better service and ethical practices. In case of issues with payments or cancellations, I strongly advise contacting Consumer Affairs Victoria to safeguard your rights. Avoid the hassle and frustrations I encountered at Crunch Fitness Springvale by choosing an establishment that respects its members and operates ethically. * I'd suggest being well-informed about your services and understanding the precise details rather than defending your staff. My wife holds a Summit membership that permits her to bring me as a guest. During her attempt to cancel the membership, I was present as Rain, the manager, displayed disrespect towards her, prompting my involvement in the situation due to the hostile environment created. * Crunch also violates consumer laws by exceeding the 30-day notice period without adjusting the last direct debit payment or refunding additional payments made by customers. Consumer Affairs Victoria acknowledge this practice as unfair. The following excerpt is from the "Preventing Unfair Terms in Health and Fitness Centers" publication by Consumer Affairs Victoria (pages 27-28, Advance Notice section), citing pertinent case law in Langley and Marix (No.2). " CAV considers that where consumers are required to give 30 days’ advance notice of their intention to cancel their memberships, the direct debit date that falls within those 30 days should be the last direct debit. In the example below, the last direct debit would take place on 1 February. The direct debit amount needs to be reduced to reflect only a further 15 days’ membership. If the adjustment cannot be processed in time, the remainder should be refunded to the consumer. " ( Preventing unfair terms in health and fitness centre membership agreements, Consumer affairs Victoria)

Staff are awesome! The reason I am giving 1 star is because the new manager at Crunch Springvale referred to me as a “dumb cunt” for placing a plyo box against a pillar for support while performing exercises. When I came over and moved it in a friendly manner he didn’t take the opportunity to acknowledge what he said or apologize. One of the staff came up to me privately to apologize later. New manager’s customer interaction skills could use some real work. *Issue has been rectified - spoken with the manager about the incident

worst gym ever. Worst communication. Scammers. Once you join pls keep checking your account, you will never know when the amont will triple. I sent cancellation email but kept deducting money from my account. A friend warned me about crunch fitness but I insisted to join. I have learnt the hard way. Never ever again

🚨SCAM CLUB ALERT🚨 These People are scammers they don’t tell about the annul $40 fees when you sign up for the membership and they will process the payment right after 90 days. They lure you with lower fees per week at the beginning and you will happily sign up but then they will charge you more money as you go. Just stay away from this scam club also they are not 24/7 and their bathroom and changing room stinks. It’s their responsibility when they are signing up a new customer they should tell about each and every charges.

I have been at this gym for about 2-3 years now and it’s been really good, friendly staff and all. However, recently there’s been a new staff (manager) shorter darker skinned male who has made my visits to the gym very unpleasant. He makes quite sarcastic remarks and is seemingly very rude to paying guests, interrogating our profiles as we enter the gym. Additionally, he acts quite unprofessional in terms of talking to guests and seemingly always gravitating towards female patrons making them feel very uncomfortable. Please make changes to these staff as seemingly the other reviews have had similar experience and make crunch fitness how it used to be.

Rude staff, poor and mix communications.. Tells you your wrong and should have read the terms & conditions upon cancellation terms. Your probably better off at In2fitness (bigger space, more equipment, plus the staff are super friendly).

Good Gym but management is very poor in communication and not professional. I asked them to cancel my membership and I was told it's cancelled but they actually put it on freeze and then charged me $80 3 months later. When i raised it to the management, they told me they had no record of cancellation and they can't do anything about it. I would not recommend Crunch Springvale's Membership if you want to be in control of your payments made to them.Please be careful

This place is a scam....I had to quit the gym. I told a guy on the phone that I wanted to stop. This was a year ago. Now you want money? I rang up to stop payment. Why do you want money. I don't go to the gym. This is a scam.

Got enough staff but look like they can't understand anything. I went to upgrade my plan with my friend as a guest but they signed me up as a new member and charged $30 for two weeks and $80 for annual fee. when I ask to cancel it they said I'm not gonna get any refund. They talk much but listen less. Biggest riper in gym industry.

Shame on crunch for having a lot of hidden fees in their contract!! Random maintenance fee, 3 days notice prior the billing day for cancelling the contract, $7.50 fee for “insufficient funds fee” in your account (because you know, it’s soo expensive to send you an email!). What are you going to come up with next?

Super bad gym!!!! I’ll never recommend this gym, think more if you want to join because they will always overcharge you the fee and make you pay more and more!!!! It’s not just what they say only $12.95(base membership), because they’ve been overcharging and never get it fixed which is ridiculous and irresponsible!!!!!! They’re just like scammer as they just want their benefits and rip you off then you lose your money

Biggesst ripper in gym industry, they ask you to give 1 month in advnace in case you cancel your membership and they upon cancellaion they cahrged another 2x weeks. I had to pay them 6 x weeks cancellaion fee. at the time of enrolment, they said the Annual will be refunded at pro-rata if you cancel the membeship and upon cancellaion no refund policy for annual fee. better Go to Snap-fitness as they are crystal clear about cancel policy.

Sorry this review is not about Their facilities and gym it is about Mr. Manager . I wanted to cancel membership they told me if you want to cancel your membership you have to fill out form .. so I went their gym I filled out and next day I checked my bank account they deducted extra money when I called them to refund got a reply yes we are emailing now you will get response soon that what I didn’t get .. again after one week I called them again then that lady who assisted me said I am emailing to our manager now they will revert back to you and keep checking your emails they will ask for BSB and Account number.. again I said ok .. I waited one more week butttt no reply .then one morning again I called and staff said you have to come here and talk to Manager he comes 4 days 9-5 ok I went there next day Anndddd that Manager was like so rude .. ready to eat me when I said I didn’t get revert back and I m trying from Long time he said I don’t know may be it will take 4 month may b you will not get your money because you are not the only one That what he said to me. He was soooooo rudeeee shouted on me no professionalism at all racist 100%. Still if I say I didn’t get my money returned.

Crunch Fitness Springvale is a great facility a large gym space and pack practically everything you could ever want into it.... like a personal training studio on steroids. 4 different rows of weights from pivoting to static machines, pendulum equipment to free weights, boxing and combat zone, functional and recovery areas, oh and Zumba is a must to get it moving for Sumer. Best part about the memberships is you can bring a friend anytime you like 👍 Thanks Crunch.

Reception staff are uniformly unaware of basic greetings. Unable to initiate a good morning or Hi...... and if you dare to say Hi, they give a deadpan response. Why are they there?. Makes it uncomfortable entering and leaving.

Their gym and facilities are great. Except when you cancel your membership, they will still charge you for weeks. I cancelled mine as I have to fly interstate for months. Tried calling, emailing, got a reply that they will sort it out, but nothing was solved! Also the lady who was assisting me to fill out the cancellation form, not sure if she actually submitted it. As their customer service kinda insist that I did not fill up the cancellation form. My money has not been returned.

Love the facilities and most of the staff but the new guy that is there makes me no longer want to hold onto my membership! On every occasion that I have come to the gym it feels like the older guy that works there only has the decency to make an effort with me and not any of my male friends - would be nice to be acknowledged for me and not just my gender...

TERRIBLE EXPERIENCE AT CRUNCH SPRINGVALE. Contacted them five times over the last one week after I got their calls and voice mails to renew. Joined crunch Springvale in August last year on the offer of a 12 months plus 3 months membership, as I joined the gym with my husband who was already a member. I have been getting multiple calls from them regarding membership renewal. Being a full time working Nurse and mother of three school-going children, I only get a chance to go the gym 2/3 times a week and usually around their closing times. I signed up along with my husband ..... Went to the gym and spoke to Terry(or Jerry, as he doesn't wear a name tab like others) at the reception. His response was extremely unprofessional and totally unwilling to help. Wasted 15 minutes of my gym time explaining him about the membership and offer at the time of joining. Showed him the email from the manager, about 15 months membership. He totally refused to help and even ridiculed me that the manager/person who I signed up doesn't even work there anymore!! Not sure if that was my fault he never knew there was a manager called 'Matthew' worked there.. I requested him to pass on the message or make a note for the current manager. I explained to him that my work hours are monday to Saturday. He kept repeating that he will pass on the details but I need to come back and see the manager, who works only Monday to friday10-5pm, may occasionally stay up until 6pm. Further, managed to go into the gym before 6pm one day and spoke to the manager. I explained to him about my membership is not due for renewal until 15 November 2023. He asked me to forward the previous manager's email about the offer ,which I did on the spot. The email clearly shows that my husband was offered three memberships with 12+3 months free and I used one of them when I signed up last year on 14th August. This is the apalling response I've received today, after all this going back and forth over 1 week - "Unfortunately, we are not able to provide additional months based on the email transcripts provided as they do not state that you have been extended the offer at the time. We understand that you may have joined on a yearly membership at that particular time, but there is nothing more to suggest that additional bonus’ were extended to your membership. Currently, your membership is to be renewable on the 14/8/2023. We are more than happy to provide a bonus of 3 additional months when you renew and your rate will also stay the same." I wonder, HOW CAN I EVEN TRUST THEM WHEN THEY CAN'T EVEN HONOUR WHAT THEY OFFERED ME LAST YEAR, WHILE I WAS JOINING!!!

The one star is only because I need it to write a review. SCAMMERS ALWAYS CHECK YOUR BANK ACCOUNT THEY PROBABLY DRAW MONEY FOR REASONS THAT THEY HAVE NEVER TOLD YOU ABOUT. Today I found out that they charge me yearly fees $66.80 although my contract is only for 4 months.And is not the first time that they have drawn wrong money amount from my accountSO BE CAREFULL WHEN YOU DEAL WITH THEM.

The gym is overall really well presented and clean. The treadmills are certainly outdated and would be great to get treadmills that have more function to connect to your phone for your workout. Currently I have been unable to find an app in Australia that connects to these treadmills. The staff are really friendly and facilities are great. The other annoying thing is it’s not 24 hours which is a bit disappointing for those of us who work the late shift.

Great facilities and plenty of equipment and machines but that's where it stops. Half the patrons do not use towels on the equipment even though massive signs everywhere saying " No towel No workout ". Disinfectant bottles and paper towels supplied to wipe down equipment but rarely used. I have notified staff many times including the manager and nothing changes. Usually 2 or 3 staff on the front desk and yet not one says anything to a member who walks in without a towel.

I’ve been a member for 3 years and the journey has been fabulous and still is. The staff who’s at the front desk are always cheerful and welcoming, especially Niki who really stood out as she’s always so jolly, tentative and very observant. I can vouch the many members at Springvale love her presence.

Great gym with a large variety of different classes from HIIT to yoga. The staff and other members are all really friendly and all radiate the “no judgments” policy. Would highly recommend!

Good gym to go to staff are friendly and helpful. I mainly do the classes and what a workout I get from them. They trainers who run the classes are amazing and will work you hard. Shout out to Wendy, Caleb, Rara, Michelle and Connie keep up the amazing work 💪💪💪

Since manager John has taken charge of this site . Every time there is issue with the key tag to enter . This is third time wasting an hour to get access to gym . Poor management. We have been attending this gym from years and loved it . But now , every visit there is issues .

Great facilities. Had a horrible time cancelling my membership. I pay month to month. I tried to call a week ago to cancel over the phone because I've moved to Sydney. A staff member told me that was fine, and would send me a cancellation form by email but I still haven't received the cancellation form. I got charged today and am honestly about to cry. I've called three times in total. I really don't understand why this is so difficult to do when I specifically paid month to month for easier cancellation. I've been at this gym for 1.5 years and I'm so disappointed. This is honestly extra stress that I can't deal with right now.

.............................................................................................. 20% ......of VERY POOR SATISFACTION IN THE OPENING & CLOSING TIMES (specially in weekends) (seriously guys here in Australia , not all the Crunchurians with odd jobs and odd working hours have the luxury of perfect flexibility in fitness-life Balance) Can't help you but give you only 3 stars because all that perfection is for nothing if you're not open. .................................................................................................. 45%-90% Satisfaction from the friendliness of the staff 100%(normal hours) - 74.5%(peak busy hours) of Satisfaction from the Spaciousness and comfortable workout atmosphere. 100% Satisfaction from Hygiene levels regular cleaning. 200% Satisfaction from weights & equipment and personal Trainers .................................................................................................

If you want a gym that’s barely open, this gym is for you. The owners are so tight with money, they’re not even willing to pay staff public holiday rates. They just renovated the place and made it smaller, so if you like a gym with zero personal space, this gym is for you. Don’t waste your money, there are superior gyms in the area.

affordable price only $15 a week and I can bring an extra guest and can attend group classes. There are plenty group classes and plenty different choices. Machines are quite new and environment is nice clean. the gym is good enough and I hope I can loose weight :)

Yeah its mint as

The gym is messy, overpacked, and no free equipment to exercise.

Great gym, great value and better staff. Definitely recommend for people who live close by.

Clean and good equipment

Great gym...but closes early on public holidays, paid an annual fee expecting it to open for normal hours everyday. They push so hard to sign up new people to the gym with their fake weekly specials on memberships but can't pay their staff to open longer hours ?

It's affordable in price, but quite spacious with ample equipments. Springvale branch has ample free parking too. Gets pretty crowded during evening, but you can still manage to use any machines without much waiting. Staff is also friendly and helpful.

Best gym around..new equipments and loads of space..gets crowded on peak hours..price is cheap for the facilities available..many classes you can join as well..Limited time operational hours and no form rollers are negatives..

Staff were wonderful and accommodating to my needs and granted me a free day pass to check out all the equipment and facilities, thanks guys. I would strongly recommend that you try an epic workout there and check out there great deals on memberships, you will love the staff and the great chilled vibe with a lot of smiles to go with it..

They keep getting more and more people on board, which is great but then it creates a shortage of equipment. The gym is always packed full of people and they don't have enough equipments to fulfill the demand.

Close to my house, large gym. Many and varied group fitness classes. Big weights area and stretch area. Offer yoga, Pilates, boxing, Hiit and many more classes. I’ve been a founding member since they opened. 💪👍🙏

Just signed up to the gym and OMG, the staff there are so friendly! Was smooth sailing. Didn’t ask or wasn’t forceful on making you sign up. Love the atmosphere

Agree with all the other reviewers who posted negative comments. They are bunch of experienced Scammers, Please keep an eye on your accounts if you have direct debits with them. Details of my claims are as follows :- 1. I have an alternative active membership running with Anytime Fitness without any hidden charges since 2011. (Take note Crunch) 2. I signed up for an additional contract with Crunch Fitness earlier on 14 July 2021. The first payment was to be taken out on 17 July 2021. 3. Reason for signing the Contract with Crunch Fitness - The Contract with Crunch Fitness was signed considering it was Just $11.95 per week without any hidden fees, and to reunite with some old friends who were members of Crunch back than. (They also left disappointed stating cleaning standard were as bad as it possibilly could be, and the only gym who struck you with Maintainance fee, despite providing fillthy conditions and smelly toilets, no matter what time you visit them) 4. The contract was signed on a Tab. (iPad) 5. No printed copy of the contract was provided to read the terms or to take home to read by Crunch Fitness, neither it was read out by the representative. Whereas the Anytime fitness contract hard copy is still available, provided at the time of signing the contract. (Take note Crunch) 6. The contract was signed as per the special Sale Displayed by Crunch Fitness $11.95 per week only. 7. The representative confirmed with me twice that there were no hidden fees associated, as I did not want to sign up for an additional membership if it was to cost more than $11.95 per week. 8. A few months after, my account was debited with a $30 Maintenance fee, I approached the management, and they printed a blank agreement document reflecting the purported maintenance fee in a clause, suggested within the contract. 9. I went home and created an account online and printed my own contract copy there was nothing to Justify the $30 Maintenance fee. Considering it was just a matter of $30, I ignored the further conflict. 10. My Membership climbed to $13.95 from $11.95 per week without any prior notice. I approached the reception they advised that there should have been an email sent out for notification. I investigated but there was nothing (No email). I ignored the issue considering it was just a matter of $ 2 per week. 11. However, Out of fear of such a doggy representation of the business I cancelled direct debit and started paying online myself using Crunch's online portal. 12. Most recently, I was struck with an annual fee of $44.90. It was at this point I finally decided to terminate my membership with Crunch as there were supposed to be no hidden charges but $ 11.90 per week. 13. I  rang the Crunch facility, and they advised that I would need to walk into the store in order to cancel and there was no alternative way to cancel ( Imagine being overseas) 14. I walked into the facility and described all the above-given scenarios, I was advised that nothing could be done with regard to waving the hidden Charges off. 15. I asked to speak to someone from an authoritative position. the reception staff advised that there have been many cases like this and to trust them with that there would be no resolution to it. However, they could get someone to give me a call instead. (Waiting till today No calls Yet - Take note Crunch) 16. Re-confirming the effect of the appalling service to the face of the record, I requested to cancel my membership, and the staff suggested they could not cancel it unless the disputed amount is paid in full. 17. I requested to freeze the membership in order to avoid any further charges. The staff suggested the same thing again that they could not do it unless the disputed amount is paid. 18. Ever since, my account is being struck with fortnightly payments for a service that I no longer use or intend to use and receive emails regarding accumulatin debts. Be very careful about what you sign up with people.

I just joined this Gym about 12 weeks now and I find the equipment and staff are great. The staff is always willing to help and the new manager is very friendly and professional and he always makes me feel welcome. I am not sure why there are negative reviews about the gym and the staffs. I guessing that Karens and Ken's just can not help themselves.

Today is the 3rd time of my weekend visit that the gym was not opened at 7am. I had no choice but to leave at 7.20am as I had to go to work. Hope the mangement look into this and giving us a compensation

The male showers are very dirty. It seems that hygiene is not a priority of this gym. Inspite of informing the staff to arrange cleanings, no action seems to be taken. Please see photos of all black spots and dirt in shower rooms.

Gym looks nice and big. Has a whole range of different machines & equipment to use including plenty of cardio threadmills. The locker bays are in neat condition and the membership plans are worth the $$$ but could be cheaper. Overall its a nice spacious comfortable gym with lots of training workouts to do. The staff was very easy with the joining process and showed a warm welcome tour explaining everything you needed to know. They will always be there if you need any help with anything. The location of the place is also very good as it has alot of car parks can park anywhere. From the past gyms i have been to, this 1 is the best so far.

Crunch is fantastic value for money if you buy 12 months upfront. Very cheap, and a great range of quality equipment. Regarding the Springvale branch specifically, they're decent, but could do with some more of the smaller plates (10kg and below) as they're often hard to find.

Came in today since I decided to get back into the gym as I have more time to do so, and being a previous member (I had terminated my account when I couldn’t come in anymore), I was shocked to hear that someone didn’t actually terminate my account. I was told that the account was not terminated and so I was given misleading information. I was told that I had to pay $140 which was half of the total amount that was overdue ($280), to resume my account. On top of that I was being told that it was my responsibility to make sure that someone else does their job and terminate my account… I did really like this gym and really wanted to go. But if it’s being run like this. I’d rather go somewhere else.

Tried to use my free pass with my sister to try out the gym. The Girl Mariah that was working on night of 7/09/23 had the worst customer experience I have ever had. I have never been to a gym this experience made me so disgusted and disappointed that it makes me never want to go to a gym again. The customer experience was appalling the staff don’t treat the customers with any respect inside. They are so rude and have disgusting behaviour this was displayed by their rep Mariah she had so much attitude and it didn’t seem she wanted to help anyone. Would not recommend this place to anyone at all. GO ANYWHERE ELSE BUT HERE THIS PLACE IS TERRIBLE.

I love this gym! It has a really positive feel to it. The equipment is great, there is never a long wait for any of the machines and it is generally a nice environment. Best gym I have ever been a member of.

Crunch is a great gym with a good atmosphere and friendly people/staff. Has all your main workout machines/equipments that is always sanitised and clean. Highly recommend this gym to all new comers !

Such a great gym, the staff are amazing and it’s such a friendly atmosphere! Everyone is always so welcoming and make a great effort to come have a chat and say hi. Highly recommend!

Crunch Fitness Springvale has been awesome to me. Their trainers are exceptional, the overall vibe is great and I have had nothing but good experiences. I definitely recommend them to my friends and family. Additionally, they got a super friendly team over the registration to assist you when needed. Would highly recommend!

Staff were always friendly and very informational, the time i spent was always enjoyable.

Very friendly staff and welcoming on arrival, full tour of the gym and the facilities offered, along with packages the deals that the gym offers.

Pretty good place, not too busy weekdays.

I’ve been a member for over a year now. Love this gym especially for the classes! Great instructors and a good variety of types of classes and times. There’s lots of machines with instructions if you’re not as confident, and heaps more for those who are. Nice and quiet in the mornings!