1/5 Randika S. 2 months ago on Google ā¢ 7 reviews New
Warning:
Unethical
Practices
at
Crunch
Fitness
Springvale
I
regret
to
share
my
disappointing
experience
at
Crunch
Fitness
Springvale,
marred
by
unethical
practices
and
poor
management.
Upon
attempting
to
cancel
my
wifeās
gym
membership,
the
gym
manager
cited
a
supposed
system
issue,
insisting
on
a
return
visit
in
five
days
to
initiate
the
cancellation.
This
contradicts
Consumer
Affairs
Victoria
(CAV)
breaches
the
consumer/contract
laws
which
clearly
state
that
written
cancellation
notices
should
be
accepted
without
unnecessary
formalities
or
delays.
This
is
what
Consumer
Affairs
Victoria
(CAV)
stipulates
about
canceling
gym
memberships.
āConsumers
should
be
able
to
cancel
their
memberships
by
written
notice
to
the
health
and
fitness
center.
CAV
considers
that
requirements
to
fill
in
specific
forms
and/or
complete
certain
procedures
to
cancel
a
contract
constitute
unnecessary
formalities
and
are
unfair.
Cancellation
forms
may
be
provided
for
consumers,
but
their
use
should
be
optional.ā
The
gym
managerās
deliberate
delay
tactics
to
extend
the
notice
period
beyond
30
days
is
a
clear
breach
of
consumer
rights.
It's
evident
the
manager
aims
to
exploit
members
by
obstructing
cancellation
requests
until
the
next
direct
debit
cycle,
a
dishonest
maneuver
that
goes
against
fair
business
practices.
We
find
this
dishonest
behavior
unacceptable.
That's
why
we're
filing
a
complaint
with
Consumer
Affairs
Victoria.
It's
not
right
for
them
to
delay
cancellations
with
fake
excuses.
They
need
a
better
system
to
handle
issues
and
process
cancellations
promptly.
It
might
take
some
effort,
but
someone
has
to
step
in
to
stop
unfair
practices
at
businesses
like
Crunch
Fitness.
They
shouldn't
get
away
with
this.
The
manager's
conduct
was
appalling,
displaying
a
rude
and
unwelcoming
attitude,
prioritising
socialising
over
attending
to
members
waiting
at
the
entrance.
It's
a
stark
contrast
from
the
friendly
demeanour
during
the
signup
process
ā
a
facade
that
quickly
fades
when
attempting
to
cancel.
My
advice
to
potential
members
is
to
steer
clear
of
Crunch
Fitness
Springvale.
My
experience
is
echoed
in
other
negative
reviews,
pointing
to
a
consistent
pattern
of
unethical
behavior
and
disregard
for
consumer
rights.
Don't
fall
into
the
trap
I
did;
there
are
numerous
reputable
gyms
offering
better
service
and
ethical
practices.
In
case
of
issues
with
payments
or
cancellations,
I
strongly
advise
contacting
Consumer
Affairs
Victoria
to
safeguard
your
rights.
Avoid
the
hassle
and
frustrations
I
encountered
at
Crunch
Fitness
Springvale
by
choosing
an
establishment
that
respects
its
members
and
operates
ethically.
*
I'd
suggest
being
well-informed
about
your
services
and
understanding
the
precise
details
rather
than
defending
your
staff.
My
wife
holds
a
Summit
membership
that
permits
her
to
bring
me
as
a
guest.
During
her
attempt
to
cancel
the
membership,
I
was
present
as
Rain,
the
manager,
displayed
disrespect
towards
her,
prompting
my
involvement
in
the
situation
due
to
the
hostile
environment
created.
*
Crunch
also
violates
consumer
laws
by
exceeding
the
30-day
notice
period
without
adjusting
the
last
direct
debit
payment
or
refunding
additional
payments
made
by
customers.
Consumer
Affairs
Victoria
acknowledge
this
practice
as
unfair.
The
following
excerpt
is
from
the
"Preventing
Unfair
Terms
in
Health
and
Fitness
Centers"
publication
by
Consumer
Affairs
Victoria
(pages
27-28,
Advance
Notice
section),
citing
pertinent
case
law
in
Langley
and
Marix
(No.2).
"
CAV
considers
that
where
consumers
are
required
to
give
30
daysā
advance
notice
of
their
intention
to
cancel
their
memberships,
the
direct
debit
date
that
falls
within
those
30
days
should
be
the
last
direct
debit.
In
the
example
below,
the
last
direct
debit
would
take
place
on
1
February.
The
direct
debit
amount
needs
to
be
reduced
to
reflect
only
a
further
15
daysā
membership.
If
the
adjustment
cannot
be
processed
in
time,
the
remainder
should
be
refunded
to
the
consumer.
"
(
Preventing
unfair
terms
in
health
and
fitness
centre
membership
agreements,
Consumer
affairs
Victoria)
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