Fitness First Malvern Valley image

Fitness First Malvern Valley

Gym Fitness center Personal trainer Physical fitness program

😠 I have been to many gyms in my life and never have I experienced such unwelcomness at this gym. Firstly staff there are rude and disrespectful, secondly training there felt as though I owed them something. Little do they realise it is because of people like us who train at the gym that pay their wag... People often mention staff, equipment, great, fitness, friendly, good, membership, room, facilities, area,


Address

Cnr Waverley &, Batesford Rd, Chadstone VIC 3148, Australia

Website

www.fitnessfirst.com.au

Contact

+61 3 9935 5800

Rating on Google Maps

4.30 (257 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 6 AM to 8 PM
  • Thursday: 6 AM to 8 PM
  • Friday: (Good Friday), 6 AM to 6 PM, Hours might differ
  • Saturday: 8 AM to 2 PM
  • Sunday: (Easter), 9 AM to 3 PM, Hours might differ
  • Monday: (Easter Monday), 6 AM to 8 PM, Hours might differ
  • Tuesday: 6 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: staff (46) equipment (23) great (20) fitness (19) friendly (19) good (18) membership (14) room (12) facilities (11) area (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tyler L. 7 years ago on Google
    I have been to many gyms in my life and never have I experienced such unwelcomness at this gym. Firstly staff there are rude and disrespectful, secondly training there felt as though I owed them something. Little do they realise it is because of people like us who train at the gym that pay their wages. I hope this is a public post so that others realise how bad the service is here. This occurance obviously will detere me and all my training mates from coming here again as the point of going to a gym to to have fun and enjoy our training, not to be lectured on what we can or can't do. Show me your police badge in that case. And I'll show you what badge I hold. Never assume your above us as fact of the matter is your not. I will take this occurrence further and will not tolerate your level of incompetence dealing with clients such as us.
    5 people found this review helpful 👍

  • 1/5 Arielle A. 6 years ago on Google
    I usually respect PT for what they do in the fitness industry. I have seen some of the worst PT(s) in this gym - They are either unfit themselves or the techniques are outright stupid and don't produce results! What a shame to the PT industry! Think twice when you want to sign up for PT in this gym. Choose carefully... 🤔
    3 people found this review helpful 👍

  • 5/5 Craig P. 6 months ago on Google • 117 reviews
    My favourite out of all Fitness First branches in Melbourne. Plenty of space and equipment. Friendly staff. Seems to be open 24 hours at time of writing this review.

  • 1/5 Troy S. 6 months ago on Google • 7 reviews
    This gym is beautiful and has wonderful equipment and amazing facilities. However, the staff will make you want to pull your own hair out. If you live locally this gym has all the potential in the world to help you achieve any of your personal fitness goals. However, if you have any kind of issue with your membership or your experience, dealing with the staff is very painful. Between them asking an arm long length of questions then advising you to send email after having a conversations it is all just exhausting. In summary, beautiful layout, clean, well-kept and great facilities, unhelpful staff.
    2 people found this review helpful 👍

  • 5/5 Imdad K. 1 year ago on Google
    Big fan of Malvern Valley. The staff are super friendly and its one of the few franchises that has all the equipment you need whether it be free weights, machines, classes, boxing bags or cardio equipment. Shower and sauna facilities are top notch and plenty of parking too. Not much to complain about here.
    2 people found this review helpful 👍

  • 1/5 Betchi 5 years ago on Google
    The staff need to fix their attitude’s and be a little friendlier and the gym needs new equipment. On a positive note, it is now Open 24/7 if you pay a small fee.
    2 people found this review helpful 👍

  • 2/5 Jade 6 years ago on Google
    I’m glad I’m not the only one who finds the staff rude. Girl at reception with green in her hair has never once had a smile on her face and speaks to you like your existence is bothering her. Add friendlier staff and better opening hours and this would be an awesome gym. Get changing!
    2 people found this review helpful 👍

  • 5/5 Leonard J. 5 years ago on Google
    Good gym, clean, supports my heavy weight training, almost 95% happy with the equipments..not too crowded.. nice & clean washroom and relaxation room.. Club Manager awesome! The CS explained the price offer without hidden fees, but he just not showing the whole gym ( but i dont really care, cause i can explore myself ) but it could be one improvement there.. they have massage service as well as a child play centre!! Recommended.. i have no idea based on my experience why people left a bad review! Keep up the good work, oh i dont use PT so i do not know on this area..
    2 people found this review helpful 👍

  • 1/5 Rodney W. 4 years ago on Google
    Bought new gym benches that are totally ergonomically inappropriate. Designed by somebody who clearly doesn't workout. Staff are unfriendly, egomaniacs and rude. Refused to let me use a perfectly good bench while they fixed their stuff up. Need to learn the basics in customer service.
    2 people found this review helpful 👍

  • 5/5 Mathew G. 1 year ago on Google
    Hands down the best gym I've every visited. Equipment is really good. Neat & tidy. Fabulous Relaxation zone and overall it's worth your money. The team in Malvern Valley is awesome! Keep up the good work!
    2 people found this review helpful 👍

  • 5/5 Aaron B. 1 year ago on Google
    A large space with plenty of equipment that is new and well maintained. The relaxation zone has a sauna, steam room and aromatherapy which is awesome for post-workout recovery. The staff are also very friendly and helpful, especially the manager and the receptionist Robin who can help you out any time you accidentally use the women's change room at the start of your workout and then can't find your stuff in the men's change room at the end of your workout and you're frantically trying to figure out why none of the lockers will open for you and you think you've lost all your wordly possessions. Highly recommended.
    2 people found this review helpful 👍

  • 5/5 Jon R. 1 year ago on Google
    Great gym, great facilities including an amazing 'wellness area' (sauna, steam & relaxation area) & great fitness classes (special mention to Vishnu - who runs Body Combat on weekends - a absolute gun & Anna who teaches Yoga). Super friendly reception staff. As a 15year FF member I couldn't ask for more from FF - MALVERN VALLEY. Highly, highly recommend !!!!
    2 people found this review helpful 👍

  • 1/5 jimmu s. 1 year ago on Google
    Really negative experience with this gym around payment. They've outsourced their payments to DebitSuccess. When my card expired, I was not able to update it and was told that there were insufficient funds. When I managed to get someone on the phone to talk about my account, it turns out the card was expired - not insufficient funds. When I paid the outstanding amount, they did not save my new payment method and got prevented from going again. All this has lead to weeks without having access to the gym despite talking to multiple people at debit success and fitness first about this. Hundreds of dollars spent, no access to facilities, no way to follow up.
    2 people found this review helpful 👍

  • 5/5 Georgi K. 1 year ago on Google
    Such a friendly, fun gym! Great class programs with a huge variety! Really welcoming staff too, the receptionist Anastasia and Pt Marina always happy to see me! Highly recommended
    2 people found this review helpful 👍

  • 5/5 Gurleen S. 3 years ago on Google
    I am coming in this gym from last few years and for me it's my 2nd home where i spend my quality time and 5star to my home and another 5star for LUCY on reception. I have never seen before that determination towards work and the way you treat all members is fantabulous. :) Thumbs Up.
    2 people found this review helpful 👍

  • 3/5 David W. 4 months ago on Google
    “This gym is a disaster! Gareth is the only one here with a brain, and your senior management is a bunch of clueless idiots. You corporate suits don’t have a clue about running a gym – sitting in your ivory towers, squeezing money out of members, and letting Garreth do all the actual work. It’s a shame how you mentally torture your paying customers. Get your act together, or this place is going down!”
    2 people found this review helpful 👍

  • 3/5 R D. 1 year ago on Google
    Nice and big with a relaxation zone. The treadmills are old without the audiovisual features that make walking fun, also there was a tinny announcement that was impossible to hear and the lights went off and alarms went on suddenly at 0330 when I was relaxing after working out. Scary, I had to grab my things and run.
    2 people found this review helpful 👍

  • 5/5 Sam W. 1 year ago on Google
    Can't recommend this gym enough for it's quality equipment, huge space, easy parking and clever zones for any type of gym goer. Staff always friendly, never pushy but available for help anytime. Place is also immaculate any time of the day! Not a paid review, just a happy customer!
    2 people found this review helpful 👍

  • 1/5 Dallas P. 1 year ago on Google
    Look the gym itself is nice and huge, but they reduced staff hours and that reduces the use of Sauna, Steam room and Aroma Therapy, you pay a premium and they do not communicate at all, they barely answer phone and emails go unread or dismissed, I have even call another fitness first in the area and they have even sent emails and they don't reply to them either, I can't cancel my membership and there is a $295 cancellation (upon being told in sign up if i had to move away and there was not a Ftiness first in the location i could cancel with proof of new living location) plus the extra payments that are still happening!!! Do not sign up here as then you have to cancel here and they only want that premium amount for a premium gym.
    2 people found this review helpful 👍

  • 5/5 sadeep a. 1 year ago on Google • 20 reviews
    I enjoy going to Malvern Valley Fitness First. The customer service is excellent! So welcoming and helpful! They definitely go out of their way to look after their members. Gareth West, the manager, has been extremely helpful and has done his absolute best for us. The surroundings are lovely, spacious, and spotless. Strongly recommended!
    1 person found this review helpful 👍

  • 5/5 David A. 1 year ago on Google
    I've been a member of this gym for over 5 years. I really enjoy the Les MIlls group fitness classes, particularly bodypump and rpm. The instructors are all consistently good, enthusiastic and very welcoming. The overall gym space is very freindly and accessible. There's plenty of space and a great variety of equipment.
    1 person found this review helpful 👍

  • 5/5 Marcus S. 4 years ago on Google
    Pilates class is amazing on Saturday morning; please put on more pilates class on weekday evenings.
    1 person found this review helpful 👍

  • 5/5 Scott M. 4 years ago on Google
    The gym has lots of equipment; staff members are friendly, especially Mikey one of the fitness trainer there, he is always happy to assist with all my fitness queries.
    1 person found this review helpful 👍

  • 5/5 Tom C. 1 year ago on Google
    It’s a great club, fitness and wellness with a great steam room and sauna! Massive weights room and friendly staff too. The chick on reception Anastasia always greets me with a smile! Makes my day :)
    1 person found this review helpful 👍

  • 5/5 Lakshane F. 4 years ago on Google
    Amazing gym and staff. Sean and Harry are great staff 🙏🏽
    1 person found this review helpful 👍

  • 5/5 Charlotte C. 5 years ago on Google
    Nice spacious gym with plenty of equipment!
    1 person found this review helpful 👍

  • 3/5 Dale G. 5 years ago on Google
    This place needs serious refurbishment... Showers are in a disgusting state, lockers falling apart and dirty . Been going here on and off since early 2000's, same old gear apart from cardio room. I also go to Richmond church st, it's like a completely different club!, much better by far.
    1 person found this review helpful 👍

  • 1/5 Ron J. 3 years ago on Google
    Not kind to a beginner. Trying it out they said it would be no problem and then the next day when I came in, the attendant at the desk only wanted more money. A totally different story from what I was told. When I told her who who I talked too, she said I was wrong, that person wouldn’t have talked to me!?!?. She was so dismissive, I started questioning what was going on. I went home without working out and checked my notes, she was totally wrong. Being talked down to by a tyrant with a clipboard who was obviously new is not a good look. Too expensive to put up with abuse.
    1 person found this review helpful 👍

  • 2/5 David N. 5 years ago on Google
    Customer service in the fitness industry is a massive thing for me... - And I found the vibe & culture non-existent - Found the staff rude. - The design and layout is all wrong and need to spend some $$$ on the place. - Changing rooms were filthy and should be checked by staff every hour. If you work in that environment treat it like home. - Thanks
    1 person found this review helpful 👍

  • 5/5 payam n. 1 year ago on Google
    I had one of the best day today, was approached by friendy staff, I was a member with fitness first in a number of country, this place feels like home. Special thanks to Mobina, I'm very glad I have got my 18 months membership today. I strongly recommend Fitness first.
    1 person found this review helpful 👍

  • 5/5 loomibiq 2 months ago on Google • 26 reviews New
    A fantastic gym. A huge amount of equipment makes this gym one of the best in the world. Staff are nice.

  • 5/5 kris 1 month ago on Google • 21 reviews New
    sauna 👍

  • 1/5 Vivian O. 1 month ago on Google • 17 reviews New
    I had an unpleasant experience at this store. The salesperson informed me of a seven-day free trial upon registration, stating that if I didn't like it, I could cancel my membership on the seventh day without any charges. So, on the seventh day, I returned my membership card and followed the instructions of the counter staff to send my cancellation email to their store email account. I also received a phone call confirming the cancellation. A few days later, I deleted my email, thinking the matter was resolved. However, I later received a deduction notification. When I contacted the store manager and informed them of my cancellation, questioning why they deducted the payment, and requested a refund and cancellation of my membership, they asked for proof that I had notified them of the cancellation. Consequently, I spent several hours retrieving the email I had already deleted. I am very dissatisfied with their handling of the situation, as it was not my personal negligence, yet I had to spend time finding email proof to justify myself.

  • 5/5 Rachel M. 7 months ago on Google • 11 reviews
    this gym is wonderful and there are amazing equipments and facilities. The staffs are kind and professional! I did enjoy the time I spent in this gym. Thank you

  • 5/5 Stephen K. 1 month ago on Google • 8 reviews New
    Absolutely love this club! Best crowd, fantastic staff and real good vibes! Shout out to Rowan, Phil, Evan and Kyra for always being awesome staff and Marina for always giving the gym some love and energy! 👏

  • 5/5 Mark M. 1 month ago on Google • 7 reviews New
    Terrific place great service from Evan

  • 5/5 Aaron B. 7 months ago on Google • 4 reviews
    This Gym has all the right qualities you want in a gym! Great staff with a really positive and helpful attitude towards you when you arrive, be it that you are a first timer or long term gymaholic they know how to treat you. The facilities have a wide range of equipment and enough to go round that is maintained, clean and in good working condition. The PT team also make this place I have been using one for 6 months and highly recommend Nick if anyone is looking for a good PT! Thanks to Gareth and all the team, keep up the great work!

  • 5/5 Andrew G. 1 year ago on Google
    Really good gym . Plenty of space and easy to access machines when you need them . Friendly staff , supportive patrons and good trainers A must for everyone in the area.

  • 4/5 Ed R. 3 years ago on Google
    Good gym, staff are friendly.

  • 3/5 Dylan S. 5 years ago on Google
    Barely any trainers anymore due to rent prices being so high. If PT rent was lower or $0 they could put their session prices lower to compensate for more clients. It’s too hard to make a profit or even reach minimum wage, I feel bad for them.

  • 5/5 Albert S. 1 year ago on Google
    Great gym with large open spaces and all the facilities one could need and more. I always feel welcome, and each session is a pleasant experience.

  • 5/5 Jefferey D. 4 years ago on Google
    Excellent gym. Very spacious with lots of equipment. Not as crowded as other gyms so you're never interrupted. Lots of personal trainers there who are more than happy to help. LOVE the 24/7 access. Haven't had this much fun since Milwaukee.

  • 5/5 Arakel A. 4 years ago on Google
    So I feel dizzy and pain today and I told Lucy I’m not feeling good. She help me so much, give me an ice pack, get a drink and lollipops. I feel so much better. She keep check on me to make sure I’m fine. I really appreciate what she’s done to me and feel like they really care about you. All Credit to Lucy for all of her kindness and help. I really recommended this place to workout coz they treat you like a family and took a good care of you like Lucy did! 😘

  • 5/5 Matt R. 3 years ago on Google
    super positive experience. Harry, Tom and Morgan need special shout outs. I was there for 4 years but move moved and will miss this gym. Gym facilities are amazing. The people are better. thanks for everything :)

  • 5/5 Amber F. 1 year ago on Google
    I recently joined Fitness First Malvern Valley and I am extremely impressed with the gym and staff. The gym is a great size - lots of machines, free weights, and space to exercise. The staff were also super helpful during the sign up process and answered all of my questions - Philip was particularly helpful with this! I've done my own exercises here and attended 2 different group classes, all of which gave me with a phenomenal workout. I'd definitely recommend this gym if you're looking for warm and welcoming staff, and a great place to workout!

  • 4/5 James S. 8 months ago on Google
    Very friendly, helpful staff. I've not been to many gyms but I think there is everything you'd need. The equipment is regularly checked and serviced.

  • 5/5 pj3826 1 year ago on Google
    AMAZING gym! Joined up as a newbie to fitness and was told how equipment worked and was shown the amazing facilities, I've been going for almost a year and the staff are impeccable! Always so friendly and kind, happy to help with anything. Every type of machine available, many machines so it's not crowded. Could not recommend a better gym, if you're looking to start your fitness journey, try FF Malvern valley!

  • 5/5 Gayasha G. 1 year ago on Google
    I love going to Fitness First at Malvern Valley. The customer service is great! So friendly and helpful! They definitely put in a great effort to take care of their members. Gareth West, the manager has helped me so much and done his best for us. The environment is great, spacious and clean. Definitely recommend!

  • 4/5 Christopher R. 3 years ago on Google
    There is good signage about COVID-safe procedures and the staff could give tips over the phone about how to avoid the traffic jam from the COVID testing centre next door

  • 4/5 Yolanda B. 3 years ago on Google
    Lovely gym.

  • 1/5 Ka Fai Benny Y. 8 months ago on Google
    Never join membership with them. Joined for 12 months and you are bound to give 1 month notice after the contract period. I know that might be normal for gym memberships, but I have paid nearly extra 4 months to them, as they are very poor at cancellation. Poor in reading emails and taking actions, and I am very close to the step for legal action.

  • 5/5 Ravindie B. 8 months ago on Google
    I truly enjoy going for my sessions at Malvern Valley fitness first.. Love the variety & maintenance of equipment and the spacious area.

  • 5/5 Rain H. 4 years ago on Google
    Very good place , Have a handsome coach😎😎😎

  • 2/5 Wilko J. 3 years ago on Google
    Now the restriction has eased, why the opening hours is so short? Especially on the Weekend: 8am - 1pm .......... I love to come back but the hours just wouldn't work for me......Please, get back to 24/7 ASAP!!

  • 5/5 stephanie v. 3 years ago on Google
    I’m joined fitness first recently and I feel welcomed and feel like it’s home the staff is super friendly. They really hv a need their customers to train well train! They got the best personal trainers whelmed with knowledge experience Brianna is my fav trainer Matt the manager was also supportive from beginning some gyms are being nice just before joining but fitness first helps you to achieve your goals till the end

  • 5/5 Adam H. 3 years ago on Google
    Probably the best gym I have ever been a member of. The facility is very large with ample equipment + sauna & steam room (how good) and the gym is never so busy that there is no free equipment. The staff are extremely helpful and have allowed members to freeze memberships due to covid related circumstances out of ones control, not sure how many other gyms would do this with no fees involved. The above + more gets them 5 stars

  • 5/5 B G. 2 years ago on Google
    The staff are always amazing, friendly and knowledgeable! They also listen to what the customers want. I mentioned I would love it if they had more boxing classes and wham - another boxing class. Ample parking, easy access and good, clean change rooms.

  • 5/5 xin yue w. 5 years ago on Google
    all staffs are so nice to me,and i love sauna room. But just became 24h,a little bit shorter day for the weekend(i am normal member,not 24hs member).

  • 2/5 Di W. 5 years ago on Google
    (Translated by Google) Old equipment and poor maintenance (Original) 器材老 而且维护的也不好

  • 3/5 Lynda H. 6 years ago on Google
    Airways feel comfortable here. Not much of a gym bunny but I find this place accessible and friendly. Facilities always clean. Good value for money for three or four sessions per week.

  • 3/5 Steven L. 6 years ago on Google
    Gym culture needs improvement in that weights are not being put away. Signs are not sufficient in changing this culture so more must be done my management.

  • 4/5 As Y. 5 years ago on Google
    This gym seems okay. This gym is a 24/7 gym (providing you have done the class they make you do before you get it), though I suspect the staffed hours have been shortened since it became 24/7 (which is what happened at the QV Branch) I went here this morning at 3:45 am in the morning for a quick session as I happened to be in the area. The parking area is not as obvious, you park to the left of the Gym (I did not know this at first but luckily at that time, not many people are there to enforce it). The gym has weight racks (which are well-stocked), the yoga area is on the right when you enter, the machines are split onto two levels (the cycle studio is also on level two, as is a class studio). The gym seemed well-organised and everyone put their stuff back where it was supposed to go (at least at that time, I can't say for other times). The locker rooms are on the first level, and are not too hard to find. I can't say anything about the staff, as I went outside of the staffed hours. Overall, it seems okay. I would come back if I was in the area.

  • 4/5 Sam 6 years ago on Google
    Clean and tidy gym.

  • 5/5 Beaker B. 5 years ago on Google
    can't wipe the smile off my face when i'm here!

  • 1/5 Ka K. 2 years ago on Google
    I loved their Bourke street franchise. Friendly staff. Clean. The equipment well looked after. Since coming here. I cancelled my membership and gone with one of their three+ competition. Nuff said.

  • 5/5 Tina W. 2 years ago on Google
    Fantastic gym, great atmosphere, and most of all there PTs know what there doing. I cannot wait until this current lockdown lifts so I can attend to this gym 🙏

  • 3/5 BIOS M. 4 years ago on Google
    It's just OK.

  • 1/5 Ambarish K. 2 years ago on Google
    Not legally complaint. Sells your personbel information to others. Just be careful

  • 5/5 Amelia V. 2 years ago on Google
    Very professional, helpful and lovely staff! Special mention to Tali and Sean who have both been wonderful since I have recently signed up to Fitness First.

  • 5/5 Nicholas F. 2 years ago on Google
    Big gym lots of equipment Helpful staff Clean gym Lots of parking Covid safe Wheelchair access

  • 5/5 caroline b. 2 years ago on Google
    This gym is one of the cleanest ive been too!! Along with the great classes they have a sauna, steam room and chill out area ( not too mention fab hair straighteners!!!) Car parking is easy too. Gym is absolutely massive which is great if you are new and want to hide lol. Friendly staff too and love the freebies!!

  • 4/5 Mandy K. 2 years ago on Google
    I have been a member of the gym for years, very large and clean facilities! Some downsides are the pricing of FF overall and most of the staff are super friendly, with the exception of one or two new ones who give you the side eye cause I'm young or something... Also not the most convenient place to gym if you take public transport. The facility itself is great!

  • 5/5 Lucy 4 years ago on Google
    love love LOVE! this gym!!!!!!!!!!!!!!

  • 5/5 mimi m. 4 years ago on Google
    This Gym is HUGE! i signed up a few months ago as i was studying at holmesglen and they offer student discount! best thing i ever did! i have lived in chadstone all my life and couldnt belive i didnt no about to this hidden gem,theres heaps of machines and they have a huge selection of classes which i love to do. the staff are so friendly and make me feel so welcome plus they have a sauna andsteam room . im very happy and i know i will be a member for life! i wish i could rate it 10 stars!

  • 5/5 Roman S. 4 years ago on Google
    Friendly staff, great atmosphere

  • 5/5 Brad P. 4 years ago on Google
    Staff are phenomenal in their customer service. Rate the free beef jerky.

  • 5/5 Nat R. 4 years ago on Google
    Warm and welcoming environment. Staff and other members are always so friendly and helpful. Highly recommend

  • 5/5 Sarah L. 4 years ago on Google
    Its like a second home to me. Time flies while I am here. Been here for 3 months and will continue. Exceptional customer service, very friendly PTs.

  • 5/5 Jett M. 4 years ago on Google
    Probably one of the best Fitness First in Melbourne. Spacious, fully equipped and the staff are super friendly. It's 24/7 access for black card members.

  • 1/5 Dhanu M. 5 months ago on Google • 1 review
    Staff will ruin it for you!!! Do not sign up!!! Wanted to try out this gym as I was thinking of moving that way so went in to use the 7 day trial period and the manager or the assistant manager wouldn’t let me do so unless I sign up for the membership. I was told I can cancel it within 7 days. So I did sign up but didn’t like how the staff were and decided to cancel the membership within 7 days. They refused to cancel my membership, offered me different things which I didn’t want and gave me so much trouble. It has been months now but they still deduct small amounts from my bank account. When I call they say the membership is still on and there are no records of cancellation. I asked for an email address to resend a cancel request asked me to do it on the website which I already have done months ago also I did again and now no one responds. Absolutely disgusting and no point complaining they just don’t care.
    3 people found this review helpful 👍

  • 1/5 Olivia H. 2 months ago on Google • 2 reviews New
    I had a terrible experience with fitness first malvern valley. I cancelled my membership during the “cooling off period” (a period where you can cancel your membership without the gym charging you anything) and they proceeded to take funds from my account for several weeks. I called, emailed and spoke to the manager multiple times who assured me that the issue would be resolved and it wasn't. During this time money was still coming out of my account and when I made the money inaccessible I got overdue notices. About 3 months later, I wrote to fitness first explaining I would lodge a complaint with consumer affairs and FINALLY some results. There are so many fantastic gyms around the area, I would recommend trying somewhere else..
    2 people found this review helpful 👍

  • 5/5 Reuben G. 2 months ago on Google • 2 reviews New
    Have trained here for just under a year and unfortunately leaving as I am moving interstate - I have trained across several different fitness firsts and other gyms, but this gym has the best customer service and care in work across the whole team that I’ve experienced. A bonus that it is 24/7. Highly recommend !
    1 person found this review helpful 👍

  • 5/5 Sahara M. 6 months ago on Google • 1 review
    this gym has been my home for over 10 years. staff are amazing, great equipment, never waited for any equipment.as soon as you walk in you feel the love the welocming its perfect gym. I recommend everyone to try this beautiful gym.The Manager is so easy to talk to and has time for everyone.good job


Similar Physical fitness programs nearby

AquaPulse image
1
AquaPulse
Recreation center
😠 I'm not sure what you feel in this place...we are on school holidays, they say that the slides work from 10am to 5pm, we arrived at 10am and only one was working, the second one only opened at noon, but with only 1 single float! ! See the photo with the size of the queue!! A single buoy!! Just ri...
4.10 (2K reviews)
Splash Aqua Park and Leisure Centre image
2
Splash Aqua Park and Leisure Centre
Aquatic centre
😠 February 2024 UPDATE 50m pool available only from 5:30am to 8:30am. Yes, you read correctly. Millions of dollars of public money spent for an olympic pool with a moving boom trashed. What a joke! Is anyone willing to investigate this insult to taxpayers? Updated to 1 star. March 2023 UPDATE On the w...
4.20 (1.6K reviews)
RACV City Club image
3
RACV City Club
Club
Upmarket property featuring lively dining & a fireside bar, plus an indoor pool, a spa & a gym.
4.40 (1.5K reviews)
Eagle Stadium image
4
Eagle Stadium
Stadium
👍👍 Coronavirus Wyndham vaccination hub this location has the capacity to take large volume bookings and generally accept next day bookings I attended and there was no waiting at all and was in and out within 20 minutes and this includes the 15 min waiting time after your vaccination
4.50 (1.5K reviews)
Training Day Gym Clayton image
5
Training Day Gym Clayton
Gym
👍👍 I always come in early morning , it get lesser people at this time, and it's chill! The gym equipment is completed and new, and the staff is nice and friendly, especially Grace, she is so friendly, always make me feel warm when I go for a gym! Cleanness also give 5 star 🌟 recommend this Gym cent...
5.00 (1.4K reviews)
Last updated:
()