1/5 Jordan S. 3 years ago on Google
During
these
COVID19
times,
Ive
definitely
seen
the
ugly,
greedy
side
of
businesses
and
unfortunately
Jetts
Templestowe
was
one
of
them.
During
lockdown,
Gyms
are
NOT
allowed
to
charge
their
customers
freezing
or
holding
fees
as
they
do
not
have
a
service
to
provide
(according
to
the
ACCC).
Jetts
however
has
decided
that
they
will
go
against
that
recommendation
and
continue
charging
all
of
their
members,
which
will
be
seen
as
a
store
credit
for
when
they
return.
But
this
is
not
beneficial
to
us
because
my
partner
was
not
planning
on
returning
to
the
gym
once
it
reopened
and
after
speaking
with
the
Jetts
Templestowe
manager,
they
decided
they
will
not
be
refunding
these
payments
as
we
didnt
"opt
out",
keep
in
mind
the
part
of
the
email
where
it
said
we
can
opt
out
was
right
at
the
bottom
of
the
email
where
it
is
SOOO
easily
missed,
which
I
think
is
very
convenient.
You
stated
that
you
have
βreduced
my
direct
debit
to
$3.50
a
weekβ
however
I
am
just
a
little
confused
because
regardless
of
a
response
or
not,
payments
while
gyms
are
closed
is
not
allowed?
If
you
are
not
providing
me
with
a
service,
you
should
not
be
charging
your
consumers.
I
find
this
fine
print
is
very
misleading.
This
information
has
been
obscured
and
hidden
right
at
the
bottom
of
the
email,
which
is
a
very
important
part
of
the
email.
Why
have
you
chosen
to
put
this
at
the
bottom
of
the
email?
Why
have
you
not
chosen
to
ONLY
take
debits
out
of
peoples
account
once
you
have
received
a
response
from
them(the
ethical
way,
in
my
opinion)
?
I
think
more
of
an
effort
should
have
been
made
PRIOR
to
taking
these
debits
out.
A
non-
response
to
an
email
is
not
a
sufficient
amount
of
confirmation
in
order
to
take
money
out
of
my
partners
account-
Not
a
phone
call,
not
a
confirmation
text
message,
just
a
discrete
sentence
right
at
the
bottom
of
an
email
that
is
so
easily
missed.
We
did
not
put
in
writing
that
we
acknowledge
and
agree
to
this
payment,
so
I
am
confused
as
to
why
you
think
it
is
acceptable
to
take
a
βno
responseβ
as
my
acknowledgment
??
To
be
honest,
we
never
thought
Jetts
would
ever
take
direct
debits
out
of
our
account
without
our
full
consent,
which
is
why
I
never
thought
of
reading
your
emails
with
a
fine
tooth
comb.
After
many
back
and
forth
emails,
Jetts
reluctantly
gave
my
partner
his
refund
after
he
mentioned
advice
from
ACCC
and
other
third
parties.
I
am
sure
many
people
are
in
the
same
situation
where
they
have
been
wrongfully
charged
and
recommend
getting
advice
from
a
third
party.
I
know
many
people
who
are
at
other
gyms
who
DO
NOT
operate
in
this
manner.
It
very
sad,
I
recommend
going
elsewhere
where
you
will
have
peace
of
mind
that
you
are
with
a
business
that
operates
ethically.
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