Crunch Fitness Mentone image

Crunch Fitness Mentone

Gym Fitness center

😐 I am really split in my rating as I did find the front counter staff, personal trainers and general vibe of this gym amazing, but last year I cancelled my membership as I was moving interstate, and they continued to charge my bank account. I sent Crunch Mentone an email in regards to this matter whi... People often mention membership, staff, friendly, cancel, equipment, Crunch, machines, classes, months, time,


Address

3/23 Nepean Hwy, Mentone VIC 3194, Australia

Website

www.crunch.com.au

Contact

+61 3 8692 8101

Rating on Google Maps

4.30 (313 reviews)

Open on Google Maps

Working Hours

  • Thursday: 5:30 AM to 10 PM
  • Friday: (Good Friday), Closed, Holiday hours
  • Saturday: 7 AM to 7 PM
  • Sunday: (Easter), Closed, Holiday hours
  • Monday: (Easter Monday), 7 AM to 7 PM, Holiday hours
  • Tuesday: 5:30 AM to 10 PM
  • Wednesday: 5:30 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: membership (22) staff (19) friendly (13) cancel (12) equipment (12) Crunch (10) machines (10) classes (9) months (8) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sean J. 2 years ago on Google
    DO NOT JOIN THIS GYM !! Once you signed up you cant get out and you just keep getting charged over and over even when you request cancellation of membership by email, in person and filling in their form. All they do is "freeze" the membership for 2 weeks then start charging again until you go in and ask to cancel once more only to have the process repeat itself over and over - happening now since Nov 2020. Absolute criminals ! They deserve ZERO stars. Those who have given them 5 stars... haha - wait till you decide to cancel.
    6 people found this review helpful 👍

  • 3/5 Stacey 2 years ago on Google
    I am really split in my rating as I did find the front counter staff, personal trainers and general vibe of this gym amazing, but last year I cancelled my membership as I was moving interstate, and they continued to charge my bank account. I sent Crunch Mentone an email in regards to this matter which was escalated, but I never received my refund after numerous emails, and phone calls. I am really disappointed I never received my refund. Thankfully it was a small amount, but that is not the point. If I am not receiving my refund after multiple attempts in contacting them about the situation, how many more customers are you not refunding? Not good.
    6 people found this review helpful 👍

  • 1/5 Samantha T. 1 year ago on Google
    Read all previous reviews about trying to cancel before you decide to join, it was an absolute nightmare. I was able to sign up online so unsure why I had to go in to cancel, especially since I had moved away from the area. A reassessment of processes wouldn’t hurt.
    4 people found this review helpful 👍

  • 1/5 Craig W. 1 year ago on Google
    Lucky to get 1 star. Issue with renewal at old price as per sms offer from them. Three months later same sms and offer. Manager was to call to discuss but didn't. Called again on offer expiry date and told it was discussed internally and decision is $200 extra and won't budge. I'm not happy they won't honor the offer but really cranky the 'manager' didn't call to discuss. Terrible customer service.
    4 people found this review helpful 👍

  • 1/5 Helen h. 3 years ago on Google
    Beware of hidden fees, poor customer service and unclean equipment. They don't reply to emails or help you out. If you query their unfair extra fees such as an admin fee of $40 for 2020 even though they were closed and not responding to emails or phone(which is fine but why the admin fee??) AND the extra fees on the membership (no idea what that was as no one responded to this question... )then they threaten to put debt collectors onto you. They don't care about feedback that the gym is really really dirty. They don't care that no one replies to emails. They just demand their money and threated legal action. I always paid my membership fees on time. It was the extra fees that built up without my knowing. My experience there was pretty awful. I paid the money-for-nothing-extra-fees and left. I was told I was 'not allowed' to cancel without paying the extra fees. Never again
    4 people found this review helpful 👍

  • 5/5 XAV_MAHL1 2 years ago on Google
    Today I was approached so calmly and amazingly by fellow team member nick. I asked him for some guidance regarding some of the weights and machienes and he thoroughly and both patiently went through it with me. Very grateful! He is a standout and a star… cannot say anything more then he should be promoted, with those skills and that enthusiasm regarding his passion his guidance around the floor of crunch he is a team member that I want to see everyday.
    3 people found this review helpful 👍

  • 1/5 milly j. 1 year ago on Google
    I will never return to this gym. Tried to put my membership on hold as I was due to give birth and needed a couple of months to recover and was told I would need to cancel and rejoin. This is the only gym I have ever been to where freezing a membership is not an option. They need to update their policies and be more inclusive.
    3 people found this review helpful 👍

  • 1/5 Ellie W. 1 year ago on Google
    BEWARE of their dodgy practices when you want to freeze your membership. I was informed I could put a hold on my membership until further notice as I've been waiting on surgery - which has been postponed numerous times due to Covid etc. Fast forward 6 months from the time I had this convo - the fortnightly fee starts coming out of my account again without warning (no phone calls, texts or emails). I have now been informed that I can cancel my membership but will not be getting a refund on what's been withdrawn. I was fully intending to go back to Crunch after I'd had my operation in June - no chance that will be happening now. Customer service is not their strong point either. Disgraceful! Will follow up with their admin/head office and if I don't have any luck getting a refund will take it to the Office of Fair Trading. So many comments on here regarding their contracts & issues with cancelling memberships .......... surely it needs to be investigated further.
    3 people found this review helpful 👍

  • 5/5 Mark A. 6 months ago on Google • 75 reviews
    Friendly and helpful staff. Plenty of equipment and facilities to use. Variety of classes to also attend. Just signed up recently and got my butt kicked with a boxing class but it was a solid experience. Looking forward to trying it again.

  • 1/5 Jay M. 1 year ago on Google
    Absolutely terrible gym when it comes to cancellation of membership. I had tried to get them to cancel my membership as I had hurt my back and was not travelling anywhere. Got the same response as many others about having to go in for cancellation. Easy to sign up online but have to go in to cancel. And the staff were very unhelpful as well, not willing to escalate the matter.
    3 people found this review helpful 👍

  • 1/5 E D. 2 months ago on Google • 46 reviews New
    DO NOT JOIN THIS GYM!!!!!! Haven't been a member for a year, thought about singing up and went onto the website. They took this as me wanting to re join and illegally took $75 from my account. Lucky I checked my balance as I had no idea I was a member for a week already. Reported to consumer affairs.
    1 person found this review helpful 👍

  • 1/5 Jonathan R. 8 months ago on Google
    Haven’t updated the gym for years yet they jack prices up continually. If you sign up expect to pay 10-20% more each year.
    2 people found this review helpful 👍

  • 3/5 Larry P. 1 year ago on Google
    Missing 2 stars because of the trainer named Dan. Sorry if you've had to encounter him. Guy hogs every piece of equipment in a 5 mile radius. Most likely suffering from little man syndrome. Otherwise a great gym 🤌
    2 people found this review helpful 👍

  • 5/5 Adam B. 1 year ago on Google
    Great gym, very affordable with a great range of equipment and classes. You can even bring a friend for free, which means my wife and I only need 1 membership. Dinner of the machines are a bit dated and weights are in lbs but definitely do the job.
    1 person found this review helpful 👍

  • 1/5 Sal M. 2 years ago on Google
    Crunch charged for Melbourne lockdown 4.0. When this was questioned I advised it was “a Business decision”. Ironically I have not been a member since April 2020 but they continued to charge me. DO NOT give direct debit authority. If you must join this gym, pay up front. Sadly, with all the inept staff and high turnover, it is near impossible and incredibly time consuming to get back the money they steal from your account.
    1 person found this review helpful 👍

  • 4/5 Happy T. 2 years ago on Google
    American 🇺🇸 gym thats adapted here. Most Weights are labelled in pounds. Lots of Equipment for all grades of fitness. Can be busy at peak hours. NOT a 24 H gym. Small Outdoor workout area. Lots of fees that are not clear when joining so clarify with reception to avoid surprises. Reception is usually approachable and help out.
    1 person found this review helpful 👍

  • 5/5 Delly Guerrero L. 2 years ago on Google
    Best gym ever 💪🤎 the space is great and huge for the value. They have plenty of machines, so means there is always availability, they also have classes if you are this kind of person that likes it.
    1 person found this review helpful 👍

  • 5/5 Hudda R. 2 years ago on Google
    Very hard to beat crunch fitness. Interested staff well qualified incredible value compare to so many others and even let it work out with a friend for free every visit so it’s almost like two memberships for the price of one. How can you beat that. My son and I his mum often work out with him and will have it get fit and enjoy each other’s company on great machines it’s clean and caters caters to all levels. Is the location works for you you can’t go wrong
    1 person found this review helpful 👍

  • 5/5 Lester A. 4 months ago on Google • 21 reviews
    From day 1 of the initial tour with Andy and subsequent training sessions and classes, we've yet to have a negative experience. The staff are consistently friendly and helpful. The amount of equipment available is vast and provides so many alternative options, especially when the gym gets busy. The classes are incredible and I am inspired to perspire to greatness at every visit. A special shout-out to PT Alana! She is just incredible, and amazing person who challenges and pushes one to new heights but encourages you along the way! Izzy and her team, espeially Seb, Jeremy, Blake, Mia and Mali are brilliant who always welcomes me with a smile and sincere hello.

  • 3/5 tort 8 months ago on Google • 19 reviews
    I enjoyed my free trial at crunch fitness. I was appalled about the patrons not cleaning the machines after using them, with little enforcement by the staff. The gym is absolutely massive, with a vast range of machines and spaces. From what I saw some machines could do with having multiple due to their popularity. As for the staff, there was a woman who served alongside Andy that was very rude both over the phone and in person. She didn't feel welcoming and looked like she hated her job. Past reviews talking about cancellations being difficult but it was very straightforward and looks like they have increased flexibility.

  • 5/5 Shanil D. 3 months ago on Google • 18 reviews New
    Great gym

  • 5/5 Kevin V. 2 months ago on Google • 17 reviews New
    Good gym

  • 5/5 Charles G. 3 months ago on Google • 16 reviews New
    Great Crunch- easy parking , good selection of free weights and machines

  • 5/5 Stronghouse G. 2 months ago on Google • 10 reviews New
    5 star gym, this gym is huge! big space for conditioning drills, platforms, dumbells and cardio + weight machines all covered

  • 1/5 Suneetha y. 9 months ago on Google • 9 reviews
    Equipment is good. Instructors are nice. During joining they won't mention hidden charges like the annual maintenance fee. You have to pay one month of excess at the time of joining. There is no option of hold which is the worst thing. If you are unable to go for example two months and ask for hold they will say, there won't be any options of holding the membership and if you want to terminate they won't return the one month excess amount which was paid at the time of joining.

  • 5/5 Tamsyn T. 5 months ago on Google • 8 reviews
    Crunch fitness Mentone have.great facilities and an awesome outdoor area. Their staff are lovely and always happy to help out. Very welcoming and inclusive gym.

  • 5/5 guijiang l. 3 months ago on Google • 7 reviews New
    This is a very good gym

  • 1/5 Ramya T. 7 months ago on Google • 6 reviews
    My Crunch Fitness experience left me deeply disappointed, frustrated, and disillusioned. Hidden charges and a lack of transparency made canceling my membership due to a foot injury challenging. Unfortunately, cancellation via email, phone, or the app wasn't an option. Communication breakdowns arose from these hidden charges and lack of cancellation avenues. Despite assurances, I was charged for the following month, including an annual fee, within three months of joining. This disregard for my situation resulted in a waste of my time and resources. While trainers like Milan shine, poor customer support and billing systems taint the experience. A strong word of caution to potential members.

  • 5/5 Maureen G. 4 months ago on Google • 5 reviews
    I love my gym! The staff are friendly and helpful and there is lots of great equipment.

  • 3/5 Paul S. 1 month ago on Google • 4 reviews New
    Music is so bloomin loud - like a nightclub, even with headphones on can still hear horrible doof doof noise 😡

  • 5/5 Sarah S. 4 months ago on Google • 4 reviews
    Value for money, friendly staff!! We just need more mirrors and more equipment for training legs! And an 24/7 crunch!!!! Overall amazing gym with a friendly environment and friendly staff.

  • 5/5 Christopher C. 2 years ago on Google
    Friendly, clean gym with a fantastic range of equipment. Love the atmosphere in here and I look forward to each gym session.

  • 4/5 Tony C. 1 year ago on Google
    Big gym with lots of machines, free weights, racks, benches etc. Also an outdoor workout area. There are classes but I don't go for those. I usually go in the mornings between 10 and 12 and there's no problem with waiting to do what I want to do. Some machines are sometimes out of action but generally get repaired pretty promptly. Change rooms are fine. Was told there was one free "gym tour" by personal trainer as part of signup, and I applied for this, but was never contacted about it. Eventually got the hang of things myself. Suits me fine, for a reasonable price.

  • 5/5 Rodney S. 2 years ago on Google
    The Best Gym in the World. 10/10. So Professional and Friendly. The Class's are Brilliant. The Trainers are Excellent. So Helpful. 10/10. Crunch is Family.

  • 5/5 Alex T. 5 months ago on Google
    Great gym, they had the best equipment, including a chest supported T bar row

  • 5/5 Peter Z. 5 months ago on Google
    Has all the essentials, and very friendly staff and trainers. Definetly a quality local gym.

  • 5/5 alice b. 6 months ago on Google
    Staff are super friendly and helpful. Amenities are always clean and tidy and the gym has great vibes!

  • 2/5 Dakota C. 2 years ago on Google
    Bought a membership that I was not able to use. Tried cancelling several times over 18 months however was told to come in person to cancel (45 min drive from my new address). This was not feasible given I don’t have a car. Crunch should offer cancellation emails or over-the-phone instead as this is can be viewed as discrimination against people who cannot physically come in themselves. The person on the phone was helpful and sorted out this issue for me.

  • 1/5 kingklee 2 years ago on Google
    Took my 15 year old son in to club and asked if he's ok to train here as he is not 16 for another 4 months. The manager Mark said absolutely he can and gave us a tour and was happy to sign us up and take my card details and charge that, but two days later when we turn up for his first session, Mark tells us ... BIG PROBLEM!!! Your son cant train hear unless he's 16. My son was shattered! Poor communication as he is the manger and should be all over these policies and certainly not wait until he comes in to train to tell him it's a NO GO ... really poor management on their behalf ... NOT HAPPY!!!!!!!!!!!!!!!!!

  • 1/5 Shoelace j. 2 years ago on Google
    Manager was rude and dismissive when trying to cancel membership. In general not a good vibe at the gym, go to a small gym.

  • 1/5 Mi M. 9 months ago on Google
    A friend of mine took me to crunch yesterday, thinking she could use one of her free passes for me, and as it turns out, she couldn't because I used to be a member years ago. I won't be joining now and think you just lost my friend as well.

  • 1/5 Zain S. 2 years ago on Google
    Over charged me for my membership, Haven't paid me back and have not been responding to emails. Already considered it as a charity!

  • 5/5 Garry M. 2 years ago on Google
    Massive space, modern equipment and friendly staff

  • 5/5 Greg M. 1 year ago on Google
    There's no contract you can pay with cash,some gyms only accept card,it's always clean, the staff are friendly and helpful.

  • 4/5 fotomarc 2 years ago on Google
    I read some of the recent reviews and they seem very harsh! I have been a member for a couple of years. I paid upfront for 12 months and they extended it for all the lockdowns, without asking! With upfront payment you do save, but you need to be committed also. My membership terminates when my yearly contract finishes, unlike those who pay weekly. Most of the complaints I read seem to be about cancellation, or refunds. Filling out a form to cancel in person seems to be ridiculous. My son did have that problem also. As for the gym itself, it is massive, with a good selection of equipment and classes. Generally it’s clean, but some members are not. Leaving their rubbish in the changing room and some of the cardio pockets. The showers have tiny fleas also. I go when it’s off peak when it’s rarely overcrowded. Unlike some of the other complaints about peak hour. My only gripe is members who hog equipment and look at their phone, or worse still leave a towel on there while they use something else! Then rush back and say they are using it! The only time management contacts me is when it’s time for renewal. They never leave a message, but I know what they want. If it was closer to home I would probably keep going, but with fuel prices up and traffic heavy, the decision to keep going is harder.

  • 3/5 Josh 1 year ago on Google
    It's alright, strict membership rules make the place feel a bit like going to work and not particularly a fun place to go... Perhaps instead of just saying no to your customers come up with an alternative solution... Probably won't go back cause the team aren't really customer friendly... And don't really know how to make people feel welcome

  • 5/5 Cecilio B. 4 months ago on Google • 1 review
    As far as my workouts are concern, I’m satisfied since the equipments I need are more than sufficient. Classes I join are very tough but beneficial. Though sometimes there are staff who just don’t care when you enter the gym. I hope I could be more acquainted with what is really benefiting me considering I have a summit membership.
    1 person found this review helpful 👍

  • 2/5 Tanuja S. 1 month ago on Google • 1 review New
    Overall well equipped and friendly staff. However, they really need to look at how the group classes interact with regular members. The HIT class monopolises multiple areas of the gym (i.e. rather than focusing on one room) which means, if you are into serious training, access to and executing a circuit around items like battle ropes or sleds is compromised. If a class is running it should only use one of the areas of the gym; this is also suboptimal for member safety as tired class participants are trudging past people trying to do their own workouts. Not sure if I'll continue my membership.
    1 person found this review helpful 👍

  • 5/5 Colleen A. 4 months ago on Google • 2 reviews
    In July 2022 I plucked up the courage to send an email to Crunch Mentone to enquire about their services. Promptly I received a call from the very professional and personable Issy who gladly suggested that I come in and have a tour. That tour was life changing when Andy took me around, explained everything, was friendly and professional and understood how daunting this was for me. Andy will forever be my super hero, he is an absolute asset to Crunch fitness Mentone. He was professional and didn't upsell anything but simply encouraged me just to make a start. Its been over a year and we have loved the journey. Issy is an excellent leader, her high expectations with her team and ensuring that the operation runs well has been consistent and impressive. The front counter staff are friendly, helpful and always welcoming. The Zumba classes are just brilliant, the instructors are exceptional, a special shout out to Mary-Anne, Beata and Alicia. And of course my PT, Alana, she is phenomenal. Alana is always well prepared, the programs she has written for me has been intentional and with much thought. Her investment into my health and fitness has been life changing for me. But most of all she believes in me, encourages me and has challenged me in every session. I cannot believe how much I have learnt and how much more I can do now. Alana and I have so much fun at every session even though I work very very hard with her. Alana is kind, caring, professional and exceptionally good at what she does. I have gone from never doing any exercise at 51 years of age to now understanding the importance of the need to exercise and to quote Alana, 'consistency is key'. Thank you Alana and the wider Crunch Fitness staff for doing an excellent job. I highly recommend anybody who is nervous to join, do it, you will not regret it. And its never too late. Colleen Avontuur


Call +61 3 8692 8101 Open on Google Maps

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