Do not go to this gym. They literally forged my contract to have a higher rate. Also my partners. ACCC have been notified. Don't be surprised if you see this on the news because it seems widespread. ***As for their reply, only after days of hounding them and being ignored did I finally get through. $100 which shouldn't have been charged is a lot for many. But it's not about the money, it's about consumer law and protection. Thanks!

I have been a member at Chadstone for a few months now and cant see myself ever training anywhere else again. So many classes every week and especially love the Reformer Pilates classes. My body has changed so much since i started more than i could have ever imagined! The staff and customer service are also so amazing which is hard to find these days.

Actually is a good place, good equipments but the manager was a little bit tricky with me by saying that I could cancel anytime without fee or fines, then I just trusted him and the paper used for a sketch of the membership plan turned over to a contract. Blindly I trusted and now I'm paying for 1 month after cancelled the membership without my consent. Suggestion for you guys is to be aware of not being tricked or get into a trap guys.

Hi I just had the worst experience with your Chadstone club. You should provide more training to your staff… i had a booking and someone was supposed to meet me at 9am to show me around and discuss the packages offered at the clubs. I waited and waited and no one came to meet with me. I texted and called multiple times. All got ignored. My friends and I will be going somewhere else. You just lost a valuable customer…

Great club, amazing environment and awesome staff! Parking is easy too even though its located at Chadstone Shopping Centre. Huge club with heaps of equipment, even peak times I can complete my weights and cardio workout without waiting for a machine.

Hesitant to post this as was a member for 7 years, and provided you go early morning there’s no problems with parking. The 2 stars are for the customer service staff - friendly and helpful and do their best. However, management leave much to desire. I’ve spent 7 weeks trying to get a response regarding enforcement of hygiene, simple things like asking members to wear shoes, and both members and PTs to clean machines after use. They continue to ignore basic hygiene, despite it being in their own terms and conditions. Such a shame management has gone so far downhill and I wouldn’t recommend this gym to anyone based on my experiences. Edit OCT23: they closed down.

A word to the wise.. read your contracts. Make sure you cross reference what the gym has on file as your contract. Some members of staff have added prorated rates and changed contracts after you sign. Thanks Amanda for investigating further!

Dirty facilities - Broken doors or cracks which haven’t been touched at all for many years. (I am a member since 2016) Staffs and Group class teachers aren’t treated with respect as they deserve. The location is fantastic for people who live around the area, but I’d say the way the business owner run this gym needs to be improved.

great location ,nice people tryong to hard to get people sign up which become annonying also some equipment is too old , need some upgrade

Joined with the goal of gaining weight (my BMI was 16) “trainer” took my stats and started making weight loss goals for me starting with a 3kg loss! I was also very visibly underweight at the time, I was shocked. not because i thought I was being called fat - but because it’s flat out dangerous! Also INCREDIBLY pushy staff pressuring you into long term contracts so they keep taking your money even after numerous attempts to cancel

Do not open membership with locked contract with this gym!!! I was recommend my friends to open a short-term membership within two monthes. But when the membership have been paid two monthes. They said the membership should not close until 6 monthes. They just want money without any service. Rubbish gym.

Great club with an amazing atmosphere. Sad it's closed for renovations

Tried cancelling for months and months and months. Endless phone calls and emails, surprised it is still operating.

Great location for a gym, can do my shopping after classes, love the range of equipment and massive floor space! Staff and Club Manager Shawn have helped me to feel comfortable and confident to join a gym. Always so welcoming.

Facilities definitely could do with an upgrade, particularly the bathrooms/changing rooms. Equipment is easy to use and access. They also have a good variety of group fitness classes. Staff have been very helpful and understanding. We unfortunately had to cancel our membership due to relocating and they were very accommodating. Thanks a lot SPHC ☺️

The gym is large, with large window and a range of weights and equipment. For a little extra you can hire an instructor. If you go early or late in the evening parking is ok, but it can be problematic at peak time. The number of instructor lead classes is very limited and those that are available are booked out. It has a very good locker area, including showers. There is no local internet wifi.

Nice gym with good quality facilities and equipment! I like the various levels and distinct areas where different activities can occur. Good use of space in the open area too. Importantly for Chadstone, parking is not a problem - at least after work and early morning when I train!

A lot of outdated things including equipment and policies. Occasional nice people but not up to standard

Staff are bloody rippers they help me get out of bed to come to the gym everyday. Massive gym with so many machines. Get on it

the management team at this gym is unbelievably helpful, i haven’t experienced customer service like this anywhere else i’ve been. Shaun especially has been amazing and has gotten a lot done around the gym since he came in. Highly recommend!

Amazing gym with great facilities and friendly staff. Perfect location, can't fault it!!

honestly the best gym and staff, would definitely recommend south Pacific Health club to anyone looking to achieve the best results in the best environment! Love love LOVE this place!!!

Gym is pretty run down. About 5 of the treadmills don’t work/are half broken. It’s quite a tired gym. Some the free weight items are in poor condition/broken/un-useable. The bathrooms hardly have soap in them and are also run down with holes in walls, cracks in tiles, holes in sink tops, dirty. The girl that’s usually at reception is quite rude and unwelcoming. Couldn’t hurt for her to be a bit more welcoming or say “welcome”. Trainers always seem to be busy which is great but when I started and did a trial with a trainer I never received a gym plan as promised never received a follow up either. Overall if you’re after somewhere to just sweat it out then it’s a good place but if you’re after an experience and a modern gym then look elsewhere. Would highly recommend some tlc to go into the place.

Not a bad gym , sauna not hot enough to be called sauna and still waiting for steam room to be fixed. The manger had to Google what temperature should the sauna be , stop cutting corners mate and try to save your electricity bills also stop with an excuse sauna needs maintenance when nothing wrong with sauna just not enough people to look after the Facility

I was a member for about 2 years, I had a great experience overall, staff are all very polite and friendly, amazing trainers and good equipments.

“You can stay with you small gym” the stuff call me said so when I said I will not sign up Very rude

The club has 2 floors, spacious, lots of machines, but some of those are old and the staffs did not maintain well.

So far, it is the best health club/gym I have ever joined. Not only can you come in for a personal workout, you can also book classes on their app like yoga, pilates, Zumba, cycling, boxing, etc. any day of the week. My experience here is so seamless and fun. Special thanks to all the staff and teachers there including, Jess, Nicole, Michael, Cat, and Manuel.

I went there for the spin room which was great and the layout of the gym is nice. The gym itself was dirty and the locker rooms pretty gross. Also the steam room was never working when I was there.

I was wondering why this place had such bad reviews and so when I went to check it out, I understood why. It is the only gym in the area and that might be why the staff are cocky and pushy. The feeling I got is if they already do not care a about your business at the start, why would they care when they have your business. Best to stay away if you can.

Don't give them any of your contact details or they will contact you repeatedly for years, despite repeated requests to remove your information from their system.

Never been to the gym but still sends me rediculous amounts of spam...

Machinery not maintained. Cleaning non existent

It is a rip off. No well defined policies around anything and they can change from person to person.

Over crowded gym with too many heroes.

Great Gym - best equipment, 24 hour access and right at the mall

This is the best health club I have ever joined. You could choose to do your own workout or attend the group classes and I love to do a bit of both. For personal reasons, I had to pause my membership for a long period of time, and the South Pacific Chadstone management team made the process so seamless. The teams are open to suggestions, helpful and friendly yet respectful. The club engaged experienced instructors and personal trainers. Thanks again to Sarah, Nicole, Peter, Jess, Noah, Patrick, Ben and Shawn for being awesome.

Awesome gym and classes. The Reformer Pilates teachers are amazing, have learnt so much from attending these classes. Would highly recommend to anyone who is interested in Pilates/yoga. Admin are easy to deal with if you have any issues.

Not too busy with clean equipment and facilities. I've been here for 6 months though and the steam room has never been open.

I have had a membership for about a year and really enjoy this gym. I mostly do classes and find them all really good. The instructors are great!

Great club. I love your sauna and the classes are perfect. Friendly and helpful reception and excellent instructors. Management team are approachable and nice.

If you are looking for the Greatest Gymnasium around the Stonington area. You’ve come to the right place. The Fabulous Managers: Nick Corsini and Etienne Winterbach has done an incredible job over the years on turning this ordinary gym into something extraordinary...Also a special shout out to the fantastic people they’ve hired who are absolutely amazing at what they do: 1. Reception: Brittany, Taylor, Tahnee, Stef & Karen. 2. Sales: Clayton, Steffie F & Sarah (All of them) 3. P.T’s: Steph Harris⭐️, Yogi, Nass, Tanya, Georgena, Peter, Nicole, Kate, Fab, James, Luke & Nick B. My Trainer JOSH couldn't be more Legendary...the Champion really knows what he's doing. He shall definitely get you the results, that you desire! And I From the bottom of my heart appreciate all he’s done!!!! Believe me when I say this. It really doesn’t get any better than this Gentlemen. Pilates instructor Rachel O, really needs to get fired though, sh*t personality, doesn’t look the part (uninspiring). And also comes to work dressed in Pyjamas. This at the end of the day is a Respectable Gym not an overnight slumber party. Where the dress code requires sportswear.

Very bad, do not join this Gym. no communication. Asked to cancel GYM before lock down, still deducting money after 3 months trying to cancel!!! sent another email. No reponse. Do yourselves a favour and stay away from this gym

Great for working people to have access any time

The best 💪

The gym is actually a nice place to go and do your work out. Everyone is friendly and considerate. However the men's locker rooms are very unsanitary and dirty at times. They need to be cleaned more often as many people use them. Otherwise I enjoy going to this gym

I am new to the gym and have found it to be very welcoming, the staff are very nice and have made me feel very welcome. I enjoy doing Penny’s class I love the music she plays, it’s helping me stay motivated.

Not very friendly, only location is good.

I'm there

I tried out bodypump after 2 years. i didnt expect to enjoy it so much. the workout was fun and challenging .the instructor was so respectful and funny (i am not sure if I am pronouncing his name right , something like Meren). i will recommend his classes for anyone who likes a good workout.

Love this club I enjoy doing the dance classes with Penny and the new ballet class is great!

Have been a member of SPHC since it opened at Chadstone. I initially joined the gym as I worked in the center, but many years later I am still at this gym. Sadly, as I have moved over an hour away I can no longer come to this club and I am struggling to find a replacement near me. I started at this gym with some reservations about my health as it wasn't the greatest due to some chronic issues I was diagnosed with but I started doing PT with Nicole F and Reformer Pilates with Rachael O and credit how I function to this day to them. Both individuals helped me rehab my knee along with my holistic health and well being and I am forever in debt to them. I can now not only do a full squat, but up to 45kgs weighted as well, along with completing 10km runs which was not a possibility before. The club has always had a great vibe and staff who are friendly, welcoming and helpful at all times. I would have loved to see some other equipment at the club such as a stepper but never felt that my workouts were incomplete at any point. Great range of classes and timetable, along with shower facilities and sauna. I can honestly say I can't fault South Pacific Health Club Chadstone and am sorry to leave it after being a member for over 4 years. I am hopeful that you will open a location in the South East area so I can re join!! Keep up the great work Nick and team!!

Grrat gym. 24/7. Very good facilities and equipment.

Honestly love this gym so much and do not understand the bad reviews! Such friendly staff members, clean and excellent layout and an abundance of group fitness classes! It is a very welcoming environment, and as a female I do not feel overwhelmed to use the gym. The only reason I gave this 4 stars is because I believe the gym could be improved with more variety equipment eg. assault bike or stair master. Also would be good to have more variety of group fitness classes in the morning, instead of always having RPM or pilates, have a couple Les Mills classes.

If you’ve ever wanted to try a group fitness class then Penny’s classes are a must! Penny is such a talented instructor and is so welcoming to all abilities and fitness levels. I always have so much fun in her classes.

Clean and new equipment. Steam room isn't working forever and nobody going to fix it in the near future I been told by stuff. Music is too loud and it's always R'n'B. I'm sure majority of customers don't like this type of music according to their age and ethnicity. CBD location has option to chose music from their jukebox.

It is a great gym to go. They run various classes. The trainers are great. Special mention to Craig’s BodyCombat class on Saturday morning Is one of the best.

Great staff and fabulous environment 👌

Great 24 hour gym. Complete gym equipment and polite staff. Just other gym goers should remember to put weights back on their proper racks. Steam room has been 'under repairs' for months but nothing has been done.

Best gym i have ever been to

amazing!!!!!

Huge gym with a variety of machines, multiples of machines so you never have to wait. Never particularly busy. Really enjoy the yoga vinyasa classes. Sauna and steam room are a great bonus too. Worth the cost.

Great gym staff are super nice and has pretty much everything you need - super cool as well don't tell you off for oly lifting unlike some beta gyms out there 10/10

Went here for a casual visit. Very friendly staff members, the manager even came out to shake my hand and welcomed to the club personally. Equipments were fantastic one of the best I’ve seen around. Great location within the complex, plenty of parking, reasonable gym prices (you expect that for a 5 star club) and more importantly an impressive group of young people running the show who clearly care about my fitness goals. Im Moving to Melbourne this year and will definitely sign up on a membership here.

Good group classes

Temporarily closed!! No email or phone call saying that they are closing down. Terrible communication. Why are you closed? Are you refunding my money??

Had a wonderful experience singing up to South Pacific recently. The staff there were very welcoming and warm. The customer service was fantastic from start to finish! This gym is great value with good facilities a sauna and it’s 24/7 I highly recommend this gym.

I was a bit hesitant after reading some of the reviews, but it’s my closest gym, so thought I’d give them a call anyway. I spoke with Noah who was so friendly and helpful over the phone. I went in the next day, he showed me around and his customer service made me feel confident and happy to join. He went really went above and beyond. Thanks Noah! - Maria