Fitness First Richmond image

Fitness First Richmond

Gym Fitness center Personal trainer Physical fitness program

😠 I used to like this gym until now. With the warmer weather here the gym is a like sauna no matter what time of day or night you go. The aircon definitely doesn’t work, it hasn’t for months. On top of that the gym gets ridiculously busy after work, the car park is full and no equipment available (som... People often mention equipment, membership, staff, great, Fitness, members, time, cancel, good, fitness,


Address

560 Church St, Cremorne VIC 3121, Australia

Website

www.fitnessfirst.com.au

Contact

+61 3 8420 7100

Rating on Google Maps

4.20 (199 reviews)

Open on Google Maps

Working Hours

  • Thursday: 6 AM to 8:30 PM
  • Friday: (Good Friday), 6 AM to 7 PM, Hours might differ
  • Saturday: 7 AM to 5 PM
  • Sunday: (Easter), 8 AM to 5 PM, Hours might differ
  • Monday: (Easter Monday), 6 AM to 8:30 PM, Hours might differ
  • Tuesday: 6 AM to 8:30 PM
  • Wednesday: 6 AM to 8:30 PM

Featured Reviews


Frequently mentioned in reviews: equipment (18) membership (16) staff (13) great (10) Fitness (10) members (10) time (9) cancel (9) good (8) fitness (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Rohan M. 5 months ago on Google • 67 reviews
    Since living in Richmond and having a good gym near by is great. Fitness First gym will always be a good place because it is nice and big plenty of space to train. Looking around the gym, there are members working out for the same reasons. The atmosphere is good but always keep improving it. Customer service is okay but can be better. The staff are great people and very helpful. The personal trainers are great and treat their clients well. Overall it is a great gym and happy to be a long term member. Love training there because it is close to my home and it is a good place and the members respect the. other members training as well because we are all there for a purpose. Training at the gym is a big part of my life and love working on my fitness and well being.
    3 people found this review helpful 👍

  • 1/5 Jasmine 2 months ago on Google • 30 reviews New
    I used to like this gym until now. With the warmer weather here the gym is a like sauna no matter what time of day or night you go. The aircon definitely doesn’t work, it hasn’t for months. On top of that the gym gets ridiculously busy after work, the car park is full and no equipment available (some of the equipment is also very old and out of order). For a decently sized gym this is very disappointing. Facilities aren’t that exciting, very basic for a gym considering the membership isn’t cheap. Would not recommend.
    3 people found this review helpful 👍

  • 5/5 Shailla Q. 6 years ago on Google
    My favorite Fitness First in Melbourne! Well, for all coffeeholics out there is just very nice to have a nice cafe at the gym where you can relax after the rush of the day before the work out, and is like, you're already there, so less likely to skip the work out if you're having your little coffee break at the gym. The gym itself also very nice, very big, also spacious changing room area. Also loved how they were playing some cool different music from the ones that seem to be always on repeat in Sydney.
    3 people found this review helpful 👍

  • 5/5 Dylan F. 1 year ago on Google
    My experience with Josh was extremely pleasant and helpful. He asked all the right questions and wasn't at all 'pushy', like you might find at some other gyms. I'm happy with my decision on signing up with Fitness First and I look forward to familiarising myself with the team and its facilities.
    3 people found this review helpful 👍

  • 5/5 Chelsea L. 1 year ago on Google
    One of my favourite Fitness First’s in Melbourne! The gym is spacious and is maintained at a high standard! The classes are amazing and all the coaches are so enthusiastic and motivating. Highly recommend going here ☺️
    2 people found this review helpful 👍

  • 2/5 Rens S. 1 year ago on Google
    Im a bit disappointed with this gym and it’s upkeep. I’ve only recently joined and have noticed treadmills and cross trainers always seem to be dirty. I get that people stand on them, but they are clearly not being cleaned regularly. I noticed a sanitizer wipe left in one of the cross trainers on a Sunday and on was still in the same spot on the Wednesday, it was just dried up. Weight machinery could do with a dust, and so could the lockers. My jacket came out of the locker with a dusty patch on it. Not cool. People don’t seem to carry towels around (I thought this was policy) and hardly anyone wipes down machines after use. Probably because there aren’t enough sanitation stations around the gym, or because the wipes are not topped up. Also equipment left lying around and can never find a paid of dumbbells. I usually go during quieter times of day so pretty surprised about this. I can’t imagine what it’s like when it’s busier! And a comment about the after hours access- it would have been nice if this was communicated to me when signing up. I was under the impression that the gym is accessible 24hs with my membership card.
    2 people found this review helpful 👍

  • 1/5 Graham B. 1 year ago on Google
    Fix the air-conditioning! Gym not fit for purpose! ATTN: Sebastian Kratz - Club Manager, please push the owners to invest in this, people are getting sick from the heat! Many members unhappy. Multiple staff members admitted that air-conditioning needs fixing but management simply won't do it. Please spend the money and protect your "valued" members. WARNING: DO NOT JOIN THIS GYM UNTIL YOU SEE A RESPONSE TO THIS REVIEW CONFIRMING AIR-CONDITIONING IS FIXED. I WILL REMOVE REVIEW WHEN IT'S FIXED. GYM IS DANGEROUSLY HOT.
    2 people found this review helpful 👍

  • 1/5 Kuro 1 year ago on Google
    I joined this club as a part of My Muscle Chef weight loss program. According to the agreement I should have 8-week free access. However, the club has started charging me monthly fee after 8 weeks. The staffs are full of lies.
    2 people found this review helpful 👍

  • 5/5 Thomas L. 1 year ago on Google • 533 reviews
    Great gym - has 2 wayward treadmills

  • 1/5 Michael F. 1 year ago on Google • 6 reviews
    Quite disappointed about the service of Fitness First after I have used their gyms in different locations so far. During my stay in Australia I signed up for a membership agreement with a minimum term of 1 month. Before I returned to Europe, I tried to cancel my membership directly at the gym, which was refused and was advised to write a message by email. After I have sent the first message on 27 Jan 2023 and a second message on 26 Feb 2023 I still have not received any response and the weekly fees are still being debited. At the gym, nobody answers the phone calls.
    1 person found this review helpful 👍

  • 1/5 free a. 2 years ago on Google
    My rating is for poor service, extremely disappointed with this gym. Covid restrictions were recently eased in Melbourne with capacity limits indoors. You'd think that this gym would activate a booking system that will allow them monitor who works out where and how long people spend in the gym so as to accommodate everyone. They did no such thing, the result of this is long queues outside the gym, it makes no sense. It shows a total lack of respect for customers time, if we have to stand in the cold for 20-30 minutes to get into the gym, the motivation to workout is gone. I switched to this gym from GoodLife cos this is closer to work and home despite costing more, GoodLife has a booking system that comes on immediately restrictions get eased (this has been the case throughout Vic lockdowns) and allows you to book an area of the gym for about an hour. If this gym implemented this, it would be easy for customers to only attend within their booking time and easier for the gym to manage, customers will also not have to queue for a long time as they know when their booking starts. What is worst is that there was absolutely no communication from the gym that customers should expect to queue outside once capacity limits are reached and will only be allowed in once the members inside have had the satisfaction of enjoying their workout no matter how long it takes (as there are no time limits). My time is precious to me as I'm sure it is for other customers, I have no issues with the density caps as there's nothing you can do about it, but you're not managing that process well if you have to keep customers waiting outside for a long time. I'll come back to adjust my rating if this gets fixed within this period of density limits Response to Owner's comments: the specifics you seek are in my comment above, you need a booking system.
    1 person found this review helpful 👍

  • 5/5 Usman G. 2 years ago on Google
    Hands down, I think it's the best gym in Melbourne, even better than Virgin active because it's 24hours. This is one of the largest and complete fitness centre as they have a wide array of equipment. You have your freewights, machines, cardio equipment, boxing, yoga, stretching and I can keep going. I joined the fitness first platinum membership three years ago when I used to live in Richmond. I live in Bundoora now and still come all the way to this club as it's totally worth it.
    1 person found this review helpful 👍

  • 5/5 Queyn L. 5 months ago on Google • 144 reviews
    Difficult to find, especially on foot early in the morning - you have to walk through the car park and take a right through the doors. Worth it when you get in. Group fitness okay also, though felt a bit rushed.

  • 1/5 Rithvik C. 1 month ago on Google • 48 reviews New
    I attempted to cancel my membership once under medical reasons which is a part of their policy as a valid reason to cancel a membership. One member of staff said that they would cancel my membership, however, a couple days later I received an email stating that “Unfortunately, based on the certificate provided, we cannot cancel your membership on medical grounds” I decided to give the gym the benefit of doubt and continued my membership after I had healed (I was still charged whilst I was unfit to train). I then proceeded to put my membership on another hold as I was overseas for a month. I was then charged $13 for fees that had no real explanation after I emailed 3 times asking for an explanation. Just disappointed with the service, I have to follow up on emails and ask why I’m being charged, also the equipment is outdated so I understand exactly why the platinum status was stripped from this gym.

  • 2/5 Faisal A. 2 months ago on Google • 35 reviews New
    Reasonable facility, however, not particularly well kept and the weights are almost never put back. Most members need a reality check and almost be told to remove their egos at the door. I'm not a member anymore, which is a relief

  • 5/5 Kurt H. 5 months ago on Google • 33 reviews
    Excellent gym and well worth the cost, I look forward to every workout here. Friendly staff, lots of equipment and all under a big open space - what more could a gym junkie ask for?

  • 5/5 Suvin Vinura G. 1 year ago on Google • 18 reviews
    Absolutely amazing Gym! I visited this branch for the first time today, the front desk attendant Marina served me and gave me the tour around the entire gym. There is plenty of space and equipment for all users! Marina was very patient and answered all my questions for 30 minutes. I couldn’t resist the hospitality & the friendly staff working in there!! The services provided for the weekly rate is definitely worth it! I will definitely recommend this gym to anyone who’s willing to work out soon. The staff are very friendly and approachable, and the fitness trainers are highly qualified!!

  • 5/5 Mike T. 1 year ago on Google • 4 reviews
    Fitness First Richmond is a great gym. It’s a big space, has lots of up to date gear, plenty of classes, and friendly staff. Fitness First were also really great through lockdowns, automatically pausing memberships when gyms were shut, and they even checked in with members. Highly recommend them.

  • 1/5 Karim E. 1 year ago on Google
    It might be good gym however, very dishonest management. Eventhough my membership finished and i have been denied access to the gym the management continued to charge me even more than what I used to pay. EXTREMELY DISHONEST

  • 5/5 Alistair J. 2 years ago on Google
    Great gym, love the classes, equipment and front desk service. Can’t wait to get back! 😭

  • 5/5 Kunnal K. 1 year ago on Google
    One of the most well stocked in terms of equipment and spacious fitness firsts in the region. Well deserving of the platinum ranking. Staff are very welcoming, and the zoltan’s hot yoga classes are fantastic.

  • 5/5 Jon M. 1 year ago on Google
    Great gym. Excellent facilities, centrally located and very attentive staff!

  • 1/5 Emily K. 1 year ago on Google
    As someone who has been apart of the fitness industry for years this is to date the worst experience I've ever had with a gym. I have become a member temporarily with my move in Melbourne at the beginning of the year with full intention to cancel before my contract ended I was more than aware I would have to pay for the extra months I wouldn't be a member for. My first attempt to cancel was over a month ago which wasn't escalated like it was said ti would be so they have continued to take out my membership which I thought was for the months notice. However, upon a follow up call since no one checks their emails there or bothers to reply to them I have since learnt that no one actually processed my cancelation request. She was lovely and said don't worry I'll get the club manager to email the payment link today to get it sorted and apologised. Have I received this email yet ? no. I wouldn't recommend this gym if you don't intend on becoming a life member since no one wants to help cancel your membership.

  • 2/5 Lochie Du M. 1 year ago on Google
    Service is great, it’s just a very old gym. Equipment needs to be updated, everything is super old and rusted. The spin bikes in particular are very old, they don’t have dials so you have no idea what resistance you’re on. They’re also super rusted, you can hear the metal squeaking and scratching when you’re on the bikes. Have injured myself a few times on the bikes because they’re so old they don’t lock onto cleats and you slip out. For some reason they’ve moved the spin classes into the Pilates studio, which isn’t good. Even the instructors complain. The treadmills are similar and many seem to always be out of service.

  • 5/5 Michael L. 1 year ago on Google
    This is a great fitness club! It's got everything you need, tonnes of space, and fantastic facilities. You may pay a bit more than the 24/7 gyms but it's totally worth it.

  • 5/5 Phillip P. 1 year ago on Google
    Great location, friendly staff, big gym with lots of equipment. It does get busy in the morning around 6am, but you should still get equipment you want without waiting or waiting too long. This is a platinum gym and has the option for 24 hour access.

  • 5/5 Keegan G. 1 year ago on Google
    I have been going to this gym for around 3 years now! I have never been to any gym that comes close to this in terms of the amount of equipment and space, cleanliness, friendly staff and overall positive environment. Very highly recommended to go here

  • 5/5 Olivia K. 1 year ago on Google
    Fitness First Richmond is an excellent gym. It is spacious and has all the equipment you need.

  • 5/5 Cameron R. 1 year ago on Google
    Josh from Fitness First Richmond was fantastic. Honest, helpful and acted in my best interests. I've dealt with him a few times, and he stands out as a friendly salesperson.

  • 1/5 Keith E. 1 year ago on Google
    When you cancel your membership they start charging you again a few months later. After going through my bank statements I noticed they started charging me again 4 months after I cancelled my membership. Very unimpressed with their administration. Good gym, nice staff. But over all thrives.

  • 5/5 Juan G. 2 years ago on Google
    Pretty good GYM to train, has everything you need and more. Friendly staff is also a plus, would highly recommend it if you are into traditional (bodybuilding) training.

  • 5/5 Alessandra B. 2 years ago on Google
    Free parking for members. Trainers are really good and the timetable for classes is great

  • 4/5 Alex 2 years ago on Google
    I dont know why peopl;e complain about waiting for equipment in peak times. This is a very large gym with multiple workout areas and lots of OPTIONS if you cant use the squat racks etc. The staff here are friendly and there is always parking available depending on the time of day you go. Have been a member for several years and this is the best Fitness First in Melbourne by far.

  • 5/5 Amal J. 2 years ago on Google
    Great place to workout. Much bigger in comparison to other gyms around the area. Have got sauna and 24 showers in total. So you never have to que.

  • 4/5 Naij 2 years ago on Google
    Nice gym, lots of equipment. Please teach your trainers to either get their clients to wipe the equipment after use or do it themselves, we're literally in a pandemic. Daniel

  • 5/5 Kirstyn C. 5 months ago on Google • 2 reviews
    Love this gym! So much equipment and space so you can do you’re own thing and rarely have to wait. Also great group exercise facilities if that’s your thing

  • 5/5 Maria Z. 3 weeks ago on Google • 2 reviews New
    Hands down the best gym in Melbourne, offering the best yoga classes with Zoltan, best PT sessions with Deep. Convenient parking and clean facilities.


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