Had a fantastic experience getting fitted for a new utility iron, though I initially came in for a hybrid. Richard was very helpful and I ended up trying quite a few clubs in the simulator until the carry distance & flight characterstics were right. There was no pressure for me to decide on anything in a rush, which is factor that differs a lot from other stores. The Titleist U500 3 iron that Richard ultimately recommended me has been a great addition to the bag.

For context, we are from interstate and I was not going to write this review as my disappointment in how we were treated had subsided BUT I have spoken to several people about fittings and even have had one myself recently and was not very pleased with how my dad was treated. Keep in mind my old man’s driver is 10+ years old and he’s never had a fitting in his life/understands the technology or numbers (he is a 16 handicap). My dad and I have no issues with the person who served us, but he was clearly a little raw when it came to fittings and had to ask a colleague over to help him decide on the correct shaft to fit dad - no problems, however it dragged the process out. Throughout Dad’s 45-60 min session (happy to be corrected on length of time) his slice had somewhat reduced, but he was only ever given 1 brand to try AND besides a couple of minor descriptions from the fitter, there was no thorough detailed explanation/analysis of dad’s shots. Again for context, I am off 6, had recently bought a new driver from a Drummond store back home post 3 x 30 minute sessions (several brands and shafts) and had been given proper education as to launch angle/spin rate/club speed etc. Anyway, I actually told dad to buy the driver, it was helping, but he was not convinced and wanted to be sold it. The fitter’s shift was meant to end at 5pm (the store closed at 6pm) and a colleague asked the fitter if he wanted to finish up. The fellow said he’d stay on – no sweat he felt a sale. At 5.15pm Roland the franchise manager came along and had overhead we were from interstate and dad was hesitating. With finger purchased over the “off” switch on the simulator he said that 1 x 45/60 min session on the simulator should be enough to know it was worth buying (yep spend $500+ dollars on the spot) and if it wasn’t going to happen then our session was done. Well, the session was done and the simulator was switched off. I asked if we could be given in writing what the club specs were, but we were practically walked out the store and thus did not receive any details. The young fellow did attempt to make amends and apologised/thanked us once we were on the street. To finish, with a bit of TLC and patience (I never know with dad though) it was likely a sale would have been made. Further, if it was explained to us that the time on the simulator was worth reimbursement or if dad had to pay to stay on its likely that we would have reciprocated…. As of yesterday Dad had his first fitting back home and the guy actually told him TO NOT buy a driver and wait 1-2 months before new stock and sales…I understand a franchise business needs to be run, however the overall perception of the Drummond brand needs to be maintained…

Decent shop. Good range. Prices can be high - but we're talking golf here! Helpful service fitting shoes for a newbie.

My first experience at a golf store and I was buying my first new driver. Good prices, but absolutely excellent service. I believe his name was Justin, he took the time in the golf simulator to pretty much give me a lesson. I learnt how to not only use the club, but also actually swing properly. Thanks guys!

Best golf retailer in Melbourne. A fantastic team that helped me immensely from club fitting to payment options. Jordan and Roland were outstanding - highly recommend them and this place.

A brilliant follow thru …. a large shop with lots of everything golf but the winner has to be the helpful sales folk, Lyn and Simon who ordered and chased up men’s wear for me. Much appreciated guys Thanks

Large store with a huge range of the latest products. Was assisted by Jordan and Simon who were both very helpful on the phone and in person. Nothing seemed too much to ask or a dumb question. Also, not pushy when it came to the sale. Can certainly recommend for anyone getting into golf or wanting to upgrade some equipment.

Had a great experience fitting a new driver for a lefty. Immediate results and several good options. Managed to walk away with a great bargain and a club that suites my swing. Looking forward to heading back when I am ready to update the rest of my set.

Excellent one stop shop for all your golfing needs. Went in to buy some Titleist irons but ended up hitting about five different brands in the simulator. No pressure, easy decision in the end to order Mizunos. Also had a driver lesson with Roland Baglin, went from 220m avg to 240m literally overnight. He lowered my loft to 9.5 and I'm getting a much better launch now, more clubhead speed, less spin, more roll and splitting the fairway. (I'm a 12 handicap and 52yo.) Highly recommend.

Go and play the SIM at Drummond Kew! Great practice on a close to real course. I did it today for an hour and played Royal Melbourne for $35. Really enjoyed it.

Exceptional service from the team led by Simon who is a wonderful human. Thank you so much.

Just broght new set of TaylorMade and driver spending a few thousand dollars and get a disappointed services, the front of man (manager) was so impolite man. The service was impatient and impolite. I used to buy it here, because it is close to my child's school. Now so disappointed with it and won’t buy from here anymore. My husband wants to take all to return, just don’t want to communicate with this person again.

Great team and service at Kew Drummond. Always a pleasure doing business!

Do not shop here! I recently purchased Underarmour golf shoes here, and the toe was completely destroyed only after one session at a golf range. Terrible customer service, as they refused to refund the faulty product. I'll contact Consumer affairs shortly.

Great range and I did get what I went in for, but the service was not as good as I expected

Friendly service, bought a golf club with James. We will come back 🥰

Visited here twice during a trip to Melbourne. First visit was excellent-a wander around the shop, a session on big swing golf. Fun. Today a similar wander around the shop and an excellent session with Richard trying out new drivers. Thank you Richard-more than polite although possibly a bit inexperienced. Apologies if not so. Things got a bit tight with Richard’s shift finishing and me needing a tiny bit more time and persuasion (I was maybe going to spend a not insignificant $500 plus) and closing time was approaching, but still an hour to go. The message I’d like to give the franchisee is that a little bit of patience and understanding might close a sale. Certainly an aggressive approach with fingers poised on the simulator off switch won’t! ::I::don’t know how many sessions you need to pick a new driver. I haven’t done a club fitting before. My son took three sessions with Drummond in Adelaide. Roland, not so politely, told me on my way out of the shop that one should be enough. It could have been that one prolonged one with a nice polite franchisee and his employee would have been enough for me. But we will never know. Merry Christmas and happy new year Roland. I am a Drummond golf member. I spend a bit there and would think the franchisees might see the bigger picture even if their attitude meant they were unable to close a sale personally.

Purchased my first set of golf clubs at Kew. The staff were amazing, very informative, patient, well considered in their recommendations and certainly weren't pushy. They were excited and enthusiastic about my new foray into golf. Overall a great experience.

Great store staff very helpful with your golfing needs