1/5 Frank S. 2 years ago on Google
Atrocious
attitude
of
the
staff
and
owner
!!!
Sometime
ago
I
was
there
at
the
same
time
as
a
frail
little
elderly
lady
patron
who
had
just
come
out
of
their
toilets
and
she
reported
to
them
that
their
amenities
were
in
a
very
unclean
(clearly
unmanaged)
condition
beyond
common
decency.
And
she
even
reported
it
in
a
calm
beseeching
manner
(as
opposed
to
a
commanding
manner)
-
just
so
that
they
could
take
action
on
it.
The
owner/manager
plus
his
other
men
staff
proceeded
to
disrespectfully
and
misogynistically
mansplain
over
her
(and
in
a
harsh
and
loud
tone
-
that's
why
I
could
hear
them)
that
how
it
was
not
at
all
their
responsibility
(whose
is
it
then,
dudes?)
to
maintain
the
cafe
toilets
and
then
they
continued
with
further
words
to
rudely
make
her
feel
that
she
had
overstepped
her
boundaries
as
a
patron
for
even
daring
to
bring
the
matter
up.
Elderly
lady
could
easily
be
my
mum's
age
and
she
went
red
with
shock
and
embarrassment
at
their
behaviour
and
she
beat
a
hasty
exit,
muttering
regretful
utterances
to
herself.
She
was
clearly
traumatized
by
the
men's
belligerent
manner
!
I
deplore
disrespect
to
patrons
by
hospitality
service
people
much
less
total
disrespect
to
our
senior
citizens
-
when
I
witnessed
that
I
took
it
as
if
that
lady
was
my
own
mum.
Look,
fellas,
you
are
in
the
hospitality
industry
-
you
are
lucky
patrons
choose
to
come
to
your
cafe
instead
of
the
competition
-
show
some
courtesy
and
respect
-
especially
to
our
elders.
(You
probably
don't
remember
this
incident
do
you
fellas?
Pre-COVID
times).
And
you
would
probably
deny
all
this
and
post
an
emotional
and
rude
rebuttal
-
but
hey,
I
remember
it
and
this
incident
kept
being
stuck
in
my
mind).
It
would
not
have
hurt
you
lot
or
even
cost
you
even
one
cent
to
just
say
to
the
poor
old
Dear,
"Thanks
for
letting
us
know,
Ma'am;
we
really
apologise
for
your
inconvenience
-
all
our
staff
had
our
hands
full
at
front
counter
all
of
day
-
we
will
tend
to
the
toilets
soon
enough".
Even
if
you
didn't
really
intend
to
cleanup
your
disgusting
toilet
(
but
which
you
really
should)
....not
to
instead
be
so
deplorable
in
your
behaviour
-
just
like
your
toilet!!
Old
lady
would
have
just
walked
away
un-traumatised.
I
resolved
never
to
return
to
your
cafe
based
on
this
one
incident
(see
how
your
actions
can
cause
a
chain
reaction?)
I
also
told
myself
to
one
day
write
a
review
of
my
experience,
which
I
just
did.
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