1/5 Sam J. 4 years ago on Google
Please
avoid
Stars
KTV
at
all
costs!
Weekend
away
to
meet
longtime
friends
turned
into
a
nightmare
of
an
experience...they
claimed
that
we
underpaid
and
the
timer
started
ticking
once
we
got
into
the
room,
even
though
we
spent
about
30
minutes
debating
that
they
were
wrong
and
we
had
to
go
to
the
lengths
of
showing
receipts
to
confirm
everyone's
payment...very
unprofessional
and
using
dodgy
tactics
to
shave
time
off
the
clock.
Also
when
our
shortened
time
was
up,
we
were
forced
to
leave
the
premises
despite
the
debacle
at
the
beginning
of
our
night
and
forego
our
few
hundred
dollars
worth
of
drinks,
or
drink
it
immediately.
Stars
KTV
does
not
promote
responsible
drinking.
Lastly,
enforcing
rules
that
do
not
exist...we
decided
to
go
to
Stars
KTV
due
to
their
opening
hours
listed
on
google
(Open
till
6am
on
weekends).
To
our
surprise
they
enforced
a
lockout
stating
that
no
one
in
or
out
from
2am
even
though
we
had
a
group
of
friends
waiting
at
the
door
to
be
let
in
from
1am...due
to
the
lockout
it
was
evident
that
they
were
allowing
patrons
to
smoke
indoors
as
we
could
smell
it
from
our
room,
which
goes
against
the
indoor
smoking
bans
across
Australia.
Update
-
Thank
you
Stephanie
for
your
not
so
sympathetic
copy
and
paste
reply.
It
is
unfortunate
that
you
do
not
listen
to
your
customer
when
they
provide
you
with
feedback
of
what
they
experienced
at
your
venue.
I
would
just
like
to
state
that
I
commend
the
security
staff
and
staff
working
on
the
floors
as
we
fully
understood
that
they
were
just
doing
their
job,
however
I
question
the
professionalism
of
the
male
staff
member
that
was
working
the
counter
who
seemed
to
be
the
duty
manager.
When
we
confronted
him
of
related
matters
the
kind
of
unprofessional
responses
we
received
were
"mind
your
mouth".
And
I
would
like
to
correct
you
in
saying
the
confrontation
of
the
underpayment
occurred
before
the
2
additional
friends
arrived
and
also
on
the
night
before,
so
with
this
in
mind
I
can
only
question
the
store
policy
you
speak
of
as
it
seems
to
be
standard
practice
-
Extortion
at
it's
finest.
And
I
don't
think
you
understood
what
I
was
referring
to,
the
15-20
minutes
was
not
a
kind
gesture
from
your
end,
it
was
time
we
had
paid
for
which
was
wasted
due
to
your
questionable
store
policy.
And
I
am
confused
about
your
statement
of
smoking
in
the
room
as
this
is
a
blatant
lie.
Lastly,
I
don't
see
any
changes
being
made
to
your
opening
hours
on
google?
Is
this
something
you
will
be
looking
into?
Anyways
once
again,
thanks
for
the
terrible
experience
and
I
do
not
wish
to
waste
another
second
of
my
life
thinking
of
your
venue.
Regards,
Sam
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