I would give more than five stars if I could. On my last visit, I asked at the concierge desk for a sunflower lanyard. I'd heard of it being used for people with non-visible disabilities and hoped it would improve my shopping experience. It absolutely did. The person at the concierge desk was lovely. I wasn't interrogated or made to prove that I needed it. She just took my word and gave it to me. The stores I visited have always been staffed with great people, but with the lanyard, it was very much improved. Some staff members outright said that if I needed space or needed them to speak up, to not hesitate to say that, which was really reassuring because it can be intimidating to ask for those things. And when I did need to ask for repetition, or something else offered, they did so and it made me feel so respected. When I arrived for an appointment a bit early, I was asked if I wanted to sit down at the station for a few minutes to get used to everything going on and organise my thoughts. It meant I had the time to be able to see the equipment that would be used, have a drink of water, and work out how best to ask for what I wanted. One staff member saw I was struggling with the store being crowded and the noise levels, and she let me know the times of the day where it's usually quieter, if I wanted to come back and be able to take my time without the crowd and noise. I very gratefully did that, and it meant that I was able to come back and be able to enjoy the shopping experience, speak to the employee about what I was after and get suggestions, and buy products that addressed those needs. If that hadn't happened, I absolutely would have quickly bought any product, to get out of there faster, and it would have been the wrong thing. Instead I was able to learn why certain products work to address different issues and why X product was the one that would best suit what I was wanting. Some noticed the lanyard and were direct with me, some saw it and said something like 'I like your sunflowers' which I took as a subtle acknowledgement of it, and some didn't say or do anything and I felt that all of them were very respectful. Nobody pressed me for information or asked invasive questions or demanded to know why I needed it. Nobody did anything in a way that made me feel like I was being patronised or a bother. And even when it was acknowledged out loud, it was discrete and polite and still felt like this is a normal interaction that they're used to. Everyone was amazing and I cannot recommend this place more. I will definitely be back many times.

Largest shopping centre in Geelong, comparable to some of the smaller Melbourne ones. Parking is an issue, no free parking at all, pay by the hour. If your a "member", via the Westfield App, it's cheaper. Make sure you note where you parked as there are quite a few different ones around the centre. Myers, Big W, Coles, Priceline, Chemist Warehouse, banks, heaps of clothing, homewares, jewellers, etc etc. modern and spacious with an airy warm feel one of the architectural highlights is the warm wood detailing on columns and handrails, along with the wide enclosed walkway over Yarra Street. Floor to ceiling windows and skylights with views over Geelong and down to Corio Bay. Sofas and lounges are a nice place to sit and rest or wait for people. Pity there isn't a Cafe on the walkway where the lounges are.

I just loved this shopping mall.. the interior is very pretty.. the restrooms are very clean.. if you are looking for any stores, it is easy to find.. highly recommended!

Westfield Geelong is the biggest and nicest shopping centre in the wider Geelong/Barwon region. It has a lot of stores and bustling food court. However: 1. It is quite complicated to navvigate. If you dont have experience coming to it, you can easily get disoriented. Parking is divided in many sectors and you can easily get confused and struggle to find your parked car. 2. The shops are geared towards a Geelong demographic or maybe a higher class visiting/holiday maker clientele, but certainly not your posh Westfield (e.g. like Westfield Doncaster) where you can find all the high-society bands etc. Its more of a middle class consumer shopping centre. 3. The food court and other eateries are not that special. After about a year of coming back to Westfield Geelong, we were surprised to see that some eateries had gone and irrelevant stores have opened. We were shocked to see a car dealrship in the foodcourt! Westfield Geelong needs to work a bit more to raise the standard for food vendors!! Overall, its a very nice shopping centre if you are visiting Geelong.

Absolutely a must for shopping, all the stores you need and plenty you don’t but find yourself window shopping anyway. The little push Along cars were so much fun and $5 an hour very cheap. Food court had plenty of options and the Xmas decorations were beautiful, Santa photos were lots of fun and again not overly pricey.

All you need under one roof, good parking felicities For a cost. Should have a discount for pensioners and low income card holders. People very helpful and friendly.

good location and a lot of shops

Wouldn’t totally recommend getting your nails done here. They looked amazing as soon as I got then done, and then they all came off with in a week. ???

It was alright

So many great shops and eateries. I especially love the break out zones to sit and relax...or even better, make use of the massage chairs. Bliss!!

Very clean and well maintained shopping centre. Toilets are always clean and tidy. Food court is also well maintained during busy periods and the information desk. Well i they can't help you. Your buggered. Recently lost my wallet only to get a call to say it was found by a cleaner in a rubbish Tim. Money was gone but got all my cards back which is more of a hassle than loosing the cash. 9 out of 10 for customer service.

It has the lot, the usual suspects of retail, at a reasonable pace. Geelong is super chill and the atmosphere is really nice. I recommend a visit to Geelong, and Westfield is a great connect to the strip shopping that has so much to offer with the water so close at foot. Love it

I'm in a wheelchair and it was quite good getting around. some shops like Hi Sushi though are not wheelchair friendly I waved my arms and the person serving could not see me, all counters at this shop are quite high with no low counter for serving. A couple other shops I had similar experience, but most were extremely helpful. overall an enjoyable experience Disability toilets are crowded. Had to move the sanitary bin to get in beside the toilet.

Geelong Westfield, where I spent the Christmas holiday, stated that parking is 2hours free on weekends for members. However, I was surprised to find that, despite being a Westfield member, I was instructed to enjoy a meal, proceed to the parking lot, and pay $3 to retrieve my car. I entered at 11:45 and left at 1:30, within a timeframe of less than 2 hours. This raised the question of why I had to pay $3 for such a short stay. In contrast, my experiences in Sydney or Canberra involved an automatic handling of the parking situation. It appears there might be a discrepancy in the implementation of parking policies, and I am curious to understand the reason for this inconsistency at Geelong Westfield.

Busy hours during our visit , we orders 4 milkteas , one of them is original milktea flavour .. happy to have the pokemon cups , thats a good marketing strategy😅 although tea’s are fine .

I lost something on NYE and rung looking for it NYD the lady at the concierge was absolutely lovely and helpful. She was very kind and did her best to help me find it and put me in contact with any shop I had gone too. Thank you again! Also as someone employed at westfield I wanted to say thank you to security and all the cleaning staff at West field. You are all doing a brilliant job and the cleaners are so kind.

As a regular patron of 'The Coffee Club' I was extremely disappointed to find that it has been closed down by Management! For years I, along with many people, have enjoyed good coffee & friendly conversation with staff after shopping! As a result I will now shop & patronise their new premises at Waurn Ponds! Not a good move Westfield!

Pretty good shopping centre something for everyone lots of shops ,good coffee upstairs paper cup is my fave coffee they make the best caramel slice 😊 nice staff ,has something for everyone

My local shopping centre, but on the point of going somewhere else. The plate recognition system doesn't work and tries to charge for parking when it should be free. Been a problem now for weeks and despite speaking to them there is no resolution.

Nice big shopping complex with many stores to choose from. There is an attractive food court that caters for everyone's favourite foods. Also free undercover parking.

Large shopping centre with a good variety of stores and a decent food court. There is a lot of parking available on-site as well as nearby.

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Different to some of the other Westfield stores I have been to as it was spread out a little differently. Wide range of shops and store though a little smaller than other Westfield's. Good location in the central part of town. Parking nearby. Clean and tidy too.

This place has come a long way over the years. Heaps of shops, some which have been there for 20+ years. Reasonably clean. It can get quite busy too. Decent amount of parking, but again, it get's busy. Parking now scans your number plate, so no tickets which is a good change.

Might be worth thinking about free parking on the weekends, would get more people going through the centre,, shopping centre is nice great layout, and worth a look

Plenty of people and plenty of choices. Concierge was informative and available to escort . Directions to specsavers was accurate and easy.

It's always a pleasure to visit Westfield Geelong. It had been a while since I was last there. I noticed some stylish new high-back chairs for people to sit down here and there. There were a few new shops as well. As usual, it was a nice temperature throughout the shopping centre, too. Altogether a positive experience.

Modern up to date. A shopping centre pretty much the same as all the others..

All the best..... But there is no free car park.

Would have rated higher but car parking was a bit pricey for Geelong considering it's all electronic and they don't pay for any staff. 2 hours 10 min was $6

I stayed in Geelong on the weekend, l needed some stuff from the shops so I visited Westfield shopping centre, its such a good place it houses all the shops everything you need is available. The best thing is it's situated next to Geelong water front so when your shopping is done you can stroll down and enjoy the scenery or have a bite to eat 😉

Hi Sushi Ramen House in Westfield makes the best sushi in Geelong, and always has lovely friendly service.

Great place to shop and eat. There is a small play space for kids that's is always tidy. It would be nice if there was one closer to the food court. The toilets could do with more frequent cleaning especially the family rooms.

If one shop hasn't got what you want there's always another one to check out. Always new shops popping up,variety of foods to eat. The cleaners do a fantastic job at keeping the toilets and change rooms up to high standards. Only fault don't bother trying to find there security guards you would find Wally's quicker.

Most stores were clean and well organised. I was extremely disappointed however with the customer service and presentation of myer. My mother asked a gentleman about a perfume, he didn't even acknowledge her. He walked over to the perfume she asked for and quite bluntly said it was out of stock. Next we walked near a cash register wanting to pay for our items, there were two staff members standing at the cash register who directed us to another cash register where no one was standing at. We waited for a good five minutes before my mother found a employee and asked if she was able to serve us. The woman was very unfriendly and quite rude. Referring to the presentation of the store, it was quite dirty and not well kept. Things were just chucked on shelves and I think that the staff were more engrossed in conversation than they were concerned about the costomers and the presentation of the store... not impressed!

Pretty good shopping centre with all the essentials to get what you need. The food court was quite nice and had good choices of food. I liked the building design of an old type.

A big shopping mall in Geelong, lot of big brands like Bigw, Coles, Myer and others. Neat and clean mall with ample space to move.

Pretty depressing Westfield to say the least. A couple of great brands in here but mostly feels like the whole place needs a bit of a lift. The Myer here may been the most depressing store I’ve ever shopped in. The ceiling has water stains and the lighting is absolutely shocking. Coles had next to no fruit or veggies. Definitely don’t come to this store if you’re needing actual groceries.

An elderly gentleman was standing waiting for someone and then someone threw a cup from the first floor, almost hitting him and splashing him with an unknown liquid. Dangerous and nasty behaviour, and it has to be said that there are some unfriendly people here.

Easy entry parking no tickets slow down for number plate recognition, park. Easy stroll to escalator can get personal car valet service, also dry cleaning/trailering service on basement level. Go to huge open plan 2x story open plan shopping mall which adjoins large car park over walkway. Every type of retail/ supermarket outlet spread over multiple areas. Plenty of open areas with public seating & food courts. Friendly concierge service available. Upon leaving enter car rego number, pay charge (modest) & drive out.

This review is especially about Rachel Cook, a very nice staff member of Westfield Geelong. Rachel was very kind, friendly and helpful when i needed some help with a car park problem. Rachel spent time to sort out my issue and showed her excellent customer care skills. Thank you Rachel,and I appreciate your gesture .

GREAT! Lots of stores, always go for lots of reasons, good boost juice there and many food options, looks great, good music playing, close to other great stores. All I’d say is Mabeye get more unique and different stores

A very clean and well presented shopping centre. We found what we wanted in the chemist and the Afl store. Then a cups a d off we went to our apt at the outpatients near the University Hospital.

Very crowded most days but good selection of shops and food. Good parking and easy to get around

I worked for Westfield Construction in 2007 when we did the big refurbishment. I was the PA to the Senior Project Manager. The refurbishment was amazing, it is very sad to see that the floors have been let go so much. But still a wonderful place to go to shop.

Lovely place

Heaps of shops

Nice and quiet atm

It's easy shopping and not crowded at the moment. Great sushi from hi sushi. ?

Just another shopping mall

Best shopping in geelong

The only Westfield in Geelong. Its huge with most of the famous brands having their outlets here. Ample parking space too (paid of course)

It's a good place to look around and go shopping

Nice to browse and taste

Oh my god. The optometrist at Spec Savers is gorgeous, even with a mask on. Call me.

Lots to look at lots to buy

Big place and good for indoor walking ...shopping

Good place in Geelong to shopping

Good shops

Easy to find what I wanted

Absolutely amazing centre, great shops, best price for parking in CBD, amazing staff/management. :)

After a while most shopping malls are very similar and familiar. However, I enjoy going to different malls in different locations to note the differences and find that more local store exclusive to that location. Even some of the same known stores have some different offerings in different places. Overall, I appreciate each place for what it is.

Great shopping centre. A lot of shops, hair saloons , play area for kids in case your kids are tired walking around. the food court has a diversity of food ask an, Indian, Chinese, Italian...

I want to sincerely thank the Security Dept of Westfield Geelong for their fabulous assistance to me when I lost my wallet. Both Azher and Debbie couldn't have been more helpful. I am very grateful to them both. Also I find it very encouraging to go to the Centre and get free parking. It certainly makes my shopping very enjoyable. I accept that this can't continue after Covid19 restrictions are lifted, but the first hour or so should be free now that Management has started with it.

Shopping centre is great. Parking in my opinion a little too expensive. Don’t park for long periods my advice. Every shop you could want, great variety for all ages. Food courts are very affordable and great value for money.

Fairly good shopping options. Although a little hard to distinguish from all the other Westfields! "Where are we again?" Must say, it was clean, tidy & child friendly.

So big and covering 2 blocks, lots of shops and eateires nearby Geelong beach and pier good location

Very quiet not many there

Very poor

Very good practices from COVID,only few companies don't even use gloves, Big W does all measures even counting how many go into the shop at a time, Well Done ✔

Don't go there much

Good to find a Target store

Lots of variety

Very good customer service by shopping centre staff. Very clean and organised venue as well.

Variety of stores .

The Mecca of shopping wonderland im Geelong

Great place

Yea bruhhh

Felt like a zombie apocalypse happened

I don't really like shopping

Lots there. Big place though

Like all Westfieds. You can buy almost anything there. Good coffee shops in there too. Easy parking and accessible

Still alot of people out

Wide range of shops

Clean, well spaced,

Nice Place!

Excellent shopping centre. Wide range of shops and other retailers to find that gift or bargain you're looking for.

Loved it

Loved how everything is freshly made. The ladies are lovely and the music very enjoyable. Great pop-up event.