Petstock Eltham image

Petstock Eltham

Pet store Pet supply store Aquarium shop Pet groomer Pet trainer Pet care service

👍👍 Good pricing :) People often mention staff, friendly, helpful, service, good, great, store, stock, products, Good,


Address

1142 Main Rd, Eltham VIC 3095, Australia

Website

www.petstock.com.au

Contact

+61 3 9439 6716

Rating on Google Maps

4.50 (316 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 AM to 6 PM
  • Tuesday: 9 AM to 6 PM
  • Wednesday: 9 AM to 6 PM
  • Thursday: 9 AM to 6 PM
  • Friday: 9 AM to 6 PM
  • Saturday: 8:30 AM to 5 PM
  • Sunday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: staff (29) friendly (21) helpful (20) service (12) good (12) great (10) store (9) stock (9) products (9) Good (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 J G. 4 years ago on Google
    Cant review more exactly. Aquaone 52L fish tank 249 dollar on the store. Every other place I checked the price is below 199. Online 189AUD. I believe they are all priced higher than market competitors. Though the staffs were very helpful.
    1 person found this review helpful 👍

  • 5/5 Shannon w. 4 years ago on Google
    Good pricing :)
    1 person found this review helpful 👍

  • 4/5 Elaine S. 2 months ago on Google • 201 reviews New
    Just called in to see what they stock. Plenty variety food toys etc.

  • 5/5 Alex Y. 4 months ago on Google • 81 reviews
    Dropped by to pick up some aquarium supplies to be greeted by hay for horses :) Small but cared for selection of fish with helpful staff. I ended up walking away with neon tetras and an albino corydora. Ample parking out the front as well.

  • 5/5 Ale E. 9 months ago on Google • 77 reviews
    Nice staff, everything I need I always in stock. Good prices and promotions.

  • 5/5 Gabrielle C. 8 months ago on Google • 55 reviews
    The customer service here is always so great even the friendly advice for my pup I get is amazing thank you. 🐶🩷

  • 5/5 Tracey T. 1 year ago on Google • 38 reviews
    Love this place. The staff (especially Indie) are always helpful. She went out of her way to help me and nothing was a trouble. They carry my supplies out to my car. They know what they are doing and can always answer my questions.

  • 4/5 Lotty F. 1 year ago on Google • 27 reviews
    Friendly and knowledgeable staff. Great merchandise and advice. Huge selection of all things pets and live stock. Caters to most animal's needs. Offers grooming as well.

  • 5/5 Stewart H. 1 year ago on Google • 18 reviews
    Helpful staff, Chicken food is good value. Very busy on Sunday afternoon - good indicator.

  • 5/5 Daniel Di M. 1 year ago on Google • 16 reviews
    Really good customer service and will always match prices from other competitors so you won't have to shop elsewhere.

  • 4/5 Jack S. 6 months ago on Google • 3 reviews
    Good range of products and the staff are super nice.

  • 5/5 Pasquale M. 4 years ago on Google
    Best barn for our animal friends

  • 5/5 Sandra D. 4 years ago on Google
    Fantastic service!!! Will definitely be back!!

  • 4/5 Alan S. 4 years ago on Google
    Great range of stock, good price and helpful, friendly service

  • 5/5 Glenn W. 4 years ago on Google
    Fabulous and friendly service

  • 5/5 Dani K. 4 years ago on Google
    Really good and helpful

  • 4/5 Kim McDonald L. 4 years ago on Google
    Fast friendly service.

  • 5/5 Kate S. 4 years ago on Google
    Staff very helpfu and a great range of products

  • 5/5 Jessica A. 4 years ago on Google
    Belinda was absolutely fantastic in helping us find what would suit our 10 week old Border Collie pups. She is very knowledgeable and provided such friendly service. Thanks for making my partner and I feel more confident in looking after our new additions!

  • 5/5 Pauline M. 4 years ago on Google
    I take my dog here to bath him in their user friendly dog bath

  • 5/5 Patricia R. 2 years ago on Google
    The staff @ this store are so friendly, knowledgeable and helpful. Coco Chanel loves visiting here, we will return.

  • 2/5 susan b. 2 years ago on Google
    Staff are always great. Good vibes in this store. However the price of a particular cat food was $25.00 one week and $31.00 the next week. Just because of low stocks and hard to find. That's just forcing people to pay more for profit. Totally unacceptable practice. And abuses the people who shop with you frequently.

  • 5/5 Benjamin U. 2 years ago on Google
    This is a story about Celeste (I think, I'm horrible with names). I've been buying my dog's food here since we got him about 9 months ago, she's always been very friendly and asking about our pooch, Paddington. The other day I took him in for his first visit on his birthday. Well, when I arrived, we were met with "Oh Paddy! You came in! And it's your birthday!" This is the first time she'd met him AND remembered his birthday! I was stunned, how amazing. He was showered with pats and they bought him birthday treats. Not only that, she offered to go past her local store to pickup his food as they were out. Amazing customer service.

  • 1/5 Carly S. 2 years ago on Google
    I get that staff have stuff to do but if someone’s at the door a couple of minutes after closing it’s obviously for an important reason. Didn’t even ask just said they’re shut. What happened to good old customer service..

  • 2/5 Russell E. 2 years ago on Google
    I just stood one back from the counter and waited to pay for my purchase, the person in front of me had a trolley with quite a few items. No problem so far except for the staff member in the green shirt standing in the doorway socialising with two women and a dog. One more behind me in line and a staff member came out of the office walked past us picked a product and went back to the office. Two more enter the store, pick up items and join the que. Now we have one at the counter and four standing in line. The green shirt staff member ignores us and continues to socialise with the two women in the doorway . The staff member continues to serve the trolley holder which is taking quite some time as the purchaser discusses items stored behind the counter. The server finally dings the bell and the office occupier emerges and serves me. She asked if I was a member ( which I am ) but I said no just to speed things up so I could get out of there. I walked past the social outing with the green shirt which was in full swing and went home wondering if I would be ever bothered to go back .

  • 5/5 Madonna B. 1 year ago on Google
    Great products, got enough oat hay to last the bunnies a long time!! Next time I'll take a plastic tub to contain it!!!

  • 5/5 Kate-lee B. 2 years ago on Google
    They offer a great puppy school at a good price. My puppy and I learnt a lot over the 5 weeks. very happy. If looking for a puppy school I recommend this place.

  • 4/5 Fig R. 2 years ago on Google
    great place and staff are super friendly:) recently broadened their array of bird items which was great as a local lorikeet owner!

  • 5/5 Jandost K. 2 years ago on Google
    Great range of products and outstanding customer service. Elliot from the team is a super star. So customer focused that impressed me. Highly recommended business

  • 5/5 Loay S. 1 year ago on Google
    Very friendly and helpful staff. Helped and guided us a lot in our first time buying fish equipment. Definitely recommend 👍

  • 4/5 Janine B. 1 year ago on Google
    Good supply of pet food & pet products. Helpful staff. Harry has great canine nutritional knowledge.

  • 5/5 Frank S. 3 years ago on Google
    Expert staff have all the time to offer assistance as required. All our needs covered!

  • 5/5 Jane T. 3 years ago on Google
    friendly staff always very helpful. I often get a discount due to their loyalty points

  • 5/5 Cameron B. 3 years ago on Google
    Friendly and Helpful as always.

  • 5/5 Liam Van L. 3 years ago on Google
    Super friendly and helpful staff!

  • 5/5 Laurence M. 3 years ago on Google
    Great range of products at competitive prices. Customer service team always friendly, willing and helpful.

  • 3/5 Victoria the green cheek c. 3 years ago on Google
    Good pet shop but the prices to high I understand how you need to make money but the bird toy selection is not very diverse (I have a parrot )

  • 4/5 Michael F. 3 years ago on Google
    Cheerful and professional staff

  • 5/5 Gaye D. 3 years ago on Google
    Great staff, great products

  • 5/5 Justin M. 3 years ago on Google
    Everything u need for any animal

  • 5/5 Susie T. 4 years ago on Google
    This is the best pet supplies place I've found! Staff are friendly, knowledgeable and gracious, the stock is full of choice, the prices I can live with (unlike some stores) and I always leave happy. 👍

  • 5/5 Gino S. 3 years ago on Google
    Always great service....

  • 5/5 Meegan H. 3 years ago on Google
    So much stock, good choice of of products & very friendly helpful staff.

  • 4/5 rcheli32 3 years ago on Google
    Lots of stock, and friendly staff

  • 5/5 Paula B. 3 years ago on Google
    Friendly and helpful.

  • 5/5 Grant D. 3 years ago on Google
    Always friendly and helpful staff. Dennis is rapt with his new Kong toy, he's not sure about his new harness lead though!

  • 5/5 Hannah E. 3 years ago on Google
    Very friendly and helpful staff, get help when asked but are not pushy making it a comfortable experience

  • 4/5 Heather W. 3 years ago on Google
    Good stock, helpful, friendly staff , good rewards scheme

  • 3/5 Gerard V. 3 years ago on Google
    Our cat is on a special food and this place has got what he needs

  • 5/5 greg l. 3 years ago on Google
    Love these guys. Good range, good prices and easy parking g and access. Thanks

  • 5/5 Bosten81 B. 3 years ago on Google
    Has always had what I have needed in stock.

  • 5/5 Amaya B. 3 years ago on Google
    Kind and helpful staff. They always carry the at litter to my car for me, offer assistance and they have a great range of pet supplies and feed including hay. They house kittens from RSPCA as well which is a such a worthy cause.

  • 5/5 Vicky B. 3 years ago on Google
    Very friendly and they price match with other stores

  • 5/5 jeff g. 3 years ago on Google
    very good helpful staff and well stocked .

  • 5/5 Dorothy S. 3 years ago on Google
    Its fur baby heaven and good prices and top help !

  • 5/5 Thien B. 3 years ago on Google
    Love this place. I always buy layer pellets here.

  • 1/5 Shaynee M. 4 years ago on Google
    The dog groomer here didn't even seem to like dogs. Didn't pat my dogs or introduce herself at all. The place was dirty. Blood on floor my dogs kept sniffing. Scared little dog waiting on premises for a groom didn't look comfortable at all. Sign said cash only but Eftpos is actually available which was confusing. I will be going elsewhere.

  • 3/5 Sue and Bob P. 4 years ago on Google
    Had a mis hap with them

  • 4/5 Daryl B. 4 years ago on Google
    Variety of products and services to suit all pets

  • 5/5 Hana W. 4 years ago on Google
    Young people working here and so enthusiastic, knowledgeable and helpful. Make sure you visit them for all your pet care needs!!!!

  • 5/5 Kylah B. 1 year ago on Google • 2 reviews
    This pet store Is the best for birds I've been to! Lots of choices for food. More variety for toys and perches. Very friendly and helpful staff. Terry, the store's bird, looks very healthy and loved. Shout out to Dane for helping me locate a lovley toy that was in Terry's cage.

  • 1/5 Pauline S. 1 year ago on Google • 1 review
    I visited Petstock Main Rd Eltham this morning to use the dogwash. Just after I entered the dogwash a female attendant called out to me "did your dog make a mess on the floor?" I answered "If he did I wasn't aware of it" - I had just walked in and had stopped briefly to look at the dog beds. I did not see my dog make a mess nor did I see a mess on the floor. I then proceeded to wash the dog. When I finished I put the dog in the car and came back into store to purchase some bird food and stood in line waiting to be served. When it got to my turn the same female attendant at the counter said "won't be a moment" and just walked off leaving me just standing there. It was clear to me that she was deliberately leaving me waiting and another attendant served me. As I exited the store she walked past me giving me a dirty look. It was clear she believed I had let the dog make a mess on the floor which I had no knowledge of. I have long been a customer of Petstock stores and usually find the staff to be polite and helpful but as a consequence of her rudeness towards me this morning I will find another local store to shop.


Call +61 3 9439 6716 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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