Edit 2020: big boy "john" i think it is, hopeless customer service. Mexican guy w glasses, ask for him, he will actually help you. Great range of fish from salt/fresh/cold water. Owner seems a little stuck up tho, dont ask him questions if youre a beginner, he'll answer with his back turned..

Fantastic, fantastic, fantastic! No other way to describe this place. The tanks are clean and the range is great. I would argue that Mentone aquarium has a better selection of filter floss/sponges, but that is the only drawback I can think of. After browsing since their days in Mont Albert, I finally bought 3 flashy guppies and two bristlenosed catfish, along with some dragon stone and accessories. I will be very likely to come back once I want to add some more fish to my community tank.

Wow, I just happened to stumble across this place because I was in the area, and omg it’s an aquatic oasis in here. Friendly and helpful staff, heaps of aquariums on display, lots of fish, plants and accessories. Highly recommend.

Great fish store that's absolutely packed with value for it's size. If this place was any closer to where I live it would be my most visited fish store. The selection of all the hobby needs/wants is amazing, and the friendly staff are always happy to help. The prices here are also more than reasonable. Purchased most of my aqua scape from them and also scored a discount.

The best Aquarium store in Victoria. The atmosphere of the store and staff is unlike any other I have been to. The range of products is unmatched and design and layout of the store is 10/10.

They get one star for moving locations as this means that parking has drastically improved so it is possible to go into the shop now. Unfortunately despite visiting the shop on at least 4 separate recent occasions at different times of day I have not been able to purchase any fish or plants because there is absolutely no customer service. The staff are very selective in who they assist i noticed them approach other people but they never approached me or another customer even though we were standing at their station waiting for someone to come help. The photo is for reference re. Where NOT to stand if you want assistance. I am not sure what I am doing wrong but attempting to buy anything here is nearly impossible. Don't waste your time.

Great shop with a lot of variety. James is very genuine and knowledgable. He helped me with great advice when I set up my first tank, which is going great. I am loving the fish keeping hobby.

Would not recommend ordering online from these guys if you're shipping to Sydney. Ordered 8 fish and ended up with 4 extremely sick, 2 dead, and 1 missing fish. The heat packs used didn't last long enough for the trip, and despite paying for express shipping the fish didn't arrive in time to survive the trip. Not buying from these guys again.

Great aquarium shop in Victoria. Friendly team members and always helpful. Best price. Jono is the best.. full of advices especially with my marine tanks. The owner seem rarely smiling but he's actually a nice guy. I remember my 1st marine tank set up as i was a newbie to marine, he refused to sale me livestock till my tank fully cycled. And for that I thank him. From there I learn and keep learning, each time I come to visit to the shop Jonathon always give me advice what's suit my tanks and what to do when something not right with my water parameters. For that, I thank to you all at nature aquarium especially Jonathan. Keep up the great work guys. You're the best!

Online shopping with this shop is rubbish. I ordered needle leaf java fern for a 'medium' bunch expecting a decent amount of leaves considering the price. What I received instead was a plant with about 4 leaves, 2 of which were damaged and ripped in half. I've emailed and sent a photo and have received NO response. Pretty poor service guys #poorcustomerservice

I like this new location better because of the ample parking. The shop itself is bigger and not cramped. The selections are great with good price. Only had a bit of waiting time due to low staff but I can see they really take the time to tend to each customer.

One of the best LFS in Melbourne. In coming to stock, new corals and customer service. All my corals are from here and I would high recommend to anyone who’s looking for salt and fresh water needs. I take this opportunity to thanks Jonathan for his best advices and customer service.

The team are very knowledgeable, very helpful, and the range of products, fish, and plants is huge. When I identified a fault in my large aquarium, they were extremely quick to support me, and within a day I had the aquarium inspected and had a replacement ordered. Within 2 weeks I had the replacement installed with the help of the manufacturer who helped me plan the replacement, set it up, and then replant all of my plants. I now have an off the shelf peninsula set up for freshwater that is even more beautiful than the custom made peninsula setup I had before that! I can't recommend Nature Aquariums highly enough :)

First time customer and made my purchases over the phone due to restrictions. I was served by Marco , he went above and beyond expectations... I ordered live plants , beautiful quality ghost wood and a few bits and pieces . The quality of the plants was AMAZING.. so clean and spotless ! And incredible value for money as I ordered specialty pieces and the sizes I received were the best ever . I am thrilled with my purchases ! I had to get them couriered which was a little costly but well worth shopping at this store for their impeccable service and goods ! THEIR PLANTS ARE SECOND TO NONE !!! I will be back 👏👏👏❤️

This place is fantastic! The staff are so so helpful, answered my every question. Lots of inspiration for cool aquariums set ups. They helped me test my water and set up my tank for cherry shrimp. Thanks so much guys!

One of the best pet store and excellent customer service. Answered all my questions and was very friendly, would still suggest to improve on website and add more products on the website to choose from . Overall Highly recommend them.

New location still being set up but from the looks of things I can see it'll be one of the best fish stores in Melbourne. MASSIVE range of products. I'm mostly into aquascaping and they got sooo much materials to pick from, especially woods. Saltwater isn't my thing (yet) but their collection looks pretty good. Pricing is quite standard.

Nice display aquarium and heaps of variety of fish and plants to choose from.

Very helpful for us setting up our very first tank. We've had the tank for 6 months now without any major troubles, so their advice must have been spot on! Good range, exactly what we needed.

Very good help

Really good place for anything about the aguarium and fish

Friendly staff and great coral collection

Good collection and great advice from staffs

Awesome place, very large selection of marine corals ,staff are friendly Highly recommend, prices are very reasonably.

Vast amount of stock. Knowledgeable staff.

Love this aquarium - the only aquarium worth visiting in melb! They have supplied everything in this tank (hardscape/plants/ferts ect) and I am very pleased with the results. Highly recommend Nature Aquariums for a visit!

Good shop for planted aquarium. Lots of products.

Beautiful display tanks, great selection of products for freshwater and saltwater aquariums. Healthy fish and plants for sale, worth the half an hour drive up there

As a newcomer into the hobby this store has been super helpful with getting me set up the right way. After going to a few stores this one seemed the best kept and offered the best advice.

Went there today with my kids to grab some fishes. Stood there waiting for 15 mins and had to leave at the end. We must be invisible.

Such a fantastic store with a wide variety, reasonable prices and very helpful staff. They're all very keen to help out and answered all the questions I had. They helped heaps with my first fish tank and I now have a beautiful betta and catfish tank thanks to this awesome place. I can't wait to come back for any tanks I build in the future.

Nice shop friendly staff we were there a little after closing the staff didnt bat an eye. All young people working there doing a great job

Ordered a Chihiros c2 nano light, not realising they hadn't received stock yet. Received a call from a staff member that the lights wouldn't be in for a fortnight and was I happy with that? It's understandable with how things are due to covid so I said it's no problem. Was picked up and delivered by courier this afternoon and felt the service was above and beyond. Can't wait till restrictions ease and I can pop onto the shop.

Amazing quality supplies, the team work really hard to keep the everything in great condition. Not like many other supplies stores where the fish are neglected, quality of the water in their tanks is incredible and lots of really healthy fish! Great selection and very helpful staff, highly recommended!

Interesting little place, some beautiful aquarium set-ups. Everything one would need for an impressive home aquarium.

Amazing aquarium store with great knowledgeable staff members and customer friendly Have a wide varieties of aquarium accessories and aquascape items Wide range of corals and marine accessories Magnificent varieties of freshwater plants and aquarium products Special thanks to James for his helpful ideas about aquarium maintainance and plants health Only i wish if there was plenty more varieties of freshwater fish range Apart from that we were absolutely amazed by the shop,decor and the helpful conversation with the staff members Was a pleasure visiting you guys and ill definitely come back and I strongly recommend to all the hobbyist

Staff extremely helpful and knowledgeable. Good value on stock

The store sold me AI Pond Algeafix and it killed all my comets gold fishes the next day after I applied it.

Visited last Saturday and brought home my first aquarium. Jason was super friendly and offered helpful knowledge (as well as muscles) with getting the tank safely home. The fishes look happy :) Thanks Jason.

Bad customer service. Called to ask for a refund for some fish I was told would be okay in my goldfish tank that were eaten immediately. Spent $47 (thank you for rudely correcting me on the phone when I said $60) on them and hoped I would get some sort of compensation for the bad advice I was given but the person on the phone who was also the one who served me changed the story to suit him, telling me I didn't tell him it was for a goldfish tank which I did. Said he would speak to his boss and call me back in a few hours and I never got a call. As a return customer I'm really disappointed that I wasn't even given an outcome even if a refund could not be given. Would love a response

I'm a big fan of nature aquariums. They have helpful staff and are always around for you. Maybe the widest selection of aquarium/aquascaping goods in Melbourne, as far as I know anyways. feel free to ask any questions about the place and I'd be happy to answer any since I do go quite frequently.

My husband and I walked in urgently needing a tropical aquarium set up asap! We had decided to adopt some tropical fish that needed a new home that day. We didn’t know where to start. Jason was so helpful in finding the right solution for us quickly and helped us create the perfect tank set up in no time at all. He put us at ease with his patience, knowledge and professional manner. One week later the tank has settled and is looking gorgeous and the fish all settled into their new home. We are so happy with it 😀 Thank you Jason for all your assistance. We had an excellent experience

Absolutely amazing experience here. Interested, friendly and helpful people. Great range of products. Cannot recommend highly enough.

Nice shop

Fish and tank expertise, great range and advice

my

Loads to look at and everything you need for your aquarium.

Great aquarium, beautiful setups and the lowest prices in town.

Me and my Partner Aya have been to this store many times, Nina and James are two staff members who are always helpful and knowledgeable about tanks, fish and plants and are always helpful and polite. I could never recommend this establishment enough

Super helpful staff, a great selection of aquarium hardware and the livestock and plants are always super healthy. Their website doesn't do them justice. They're my go-to aquarium place in Melbourne.

My favourite local fish shop. Its not even that local to me. I travel across town to come here. Great range of healthy tropical and cold water fish, live plants, hardscape materials and hardware. Good pricing, if not cheaper than other places on some items. I don't do marine tanks so can't comment on that side of things. Customer service is always professional, friendly and helpful. I've never felt pressure to buy anything but always walk out with everything!

There was a plentiful amount of fish, aquatic plants and accessories! They have good prices and perfect to bring kids to have a look. Staff were approachable, welcoming and always keen on helping. However, the availability of some fish is the biggest downside. Sometimes the fish are not for sale or are sold out. In conclusion, this is a great place to visit to learn more about fishes and get fish/accessories for your aquarium!

Bought 4 anubias white, waited several weeks and never received. Refunded.

I recently visited Nature Pets and Aquarium and found the store to have a lot of potential, but also some room for improvement. On my first visit, I received a lot of helpful advice from the staff, which was greatly appreciated. However, on subsequent visits, I noticed that the store seemed to be understaffed, and I often found myself waiting for assistance. When I went to return and exchange an item, I was told to wait for 10 minutes, and when I was finally served, the interaction felt rushed. While I understand that staffing can be a challenge for businesses, I hope that Nature Pets and Aquarium will consider increasing their staffing levels to better serve their customers. With more attentive service, this store could become a go-to destination for pet and aquarium enthusiasts.

Huge CADE Aquariums dealer. Incredible displays, this is the place to go for inspiration, great advice and very competitive prices.

Really good range of products. However, staff are very rude and condescending. Have been a few times and the same treatment each visit, hence the review.

Best aquarium shop in Melbourne. Great service, high quality selection and amazing range of supplies, tanks and aqua scapes. Lewis was very helpful and went above and beyond assisting me in purchasing an aqua scape. Nature Aquariums is worth the visit and is now my go-to aquarium shop!

Nice range of fish and accessories, would be great if they sold frozen chips there as well would save the drive to Coles afterwards! Just kidding...

Visited this shop this week and was very satisfied with customer service. The staff were very helpful, patient with all my questions and have given me great advice. Definitely recommend this place.

Finding a car park is almost impossible

Great store for all your fish supplies. The place is huge. They are still transforming the place after they moved but service is always helpful and friendly.

Absolutely enchanting displays. A large variety of fish. The fish are really healthy. Huge variety of freshwater plants. And top quality aquarium products. Knowledgeable staff too.

I visited the store today and was very impressed. Fraser assisted me and spent almost 1 hour helping with a multitude of questions, from a beginner. He was very knowledgeable and patient providing great customer service.

Thanks for the help. Ignorant teacher with no aquarium experience looking for some plants for a school tank. Overwhelmed by the variety and quantity... Let alone other gizmo's and what not on display. Staff came to help. Offered clear and simple advice on exactly what I needed and some general care instructions. Along with some future possibilities (assuming the class don't kill everything). Straight forward, clear and helpful. Thanks heaps!

Great range of fish and equipment. Much bigger and better location than old premises. Even has parking out the front. Prices are reasonable.

This store is massive! Alots of fish, food and accessories and the aquascaping in some of the tanks is beautiful. The only downfall I see is the lack of customer service for such a large store there wasn't many team on and some of the team what were on didn't really seem to interested to talk to anyone

VERY impressive, professionally run aquarium. Fish are a little pricey, but they are literally UNBEATABLE in price for their Seachem + Hikari. And not even by a little. Good one-stop shop if you live around the area!

Very helpful and lots of choice of fish to choose.

Place for all ur Aquascape needs, good collection of plants and fish. Plenty of Helpful staff to look into ur needs.

Nice aquarium and verity of Sea creatures sells and services.

Great variety of tasty fish and a good vegan selection aswell.

We have a rather large pond that we havent been able to get presentable since moving in. Jason came out and worked his magic getting pumps sorted, cleaning rocks, cleaning water, re doing our filter as it wasnt set up as it should of. Put in a new UV light and did general rearranging of rocks. The water is flowing amazingly now. The whole area has a lifted atmosphere with so much gunk gone. Cant thank u guys enough with the customer satisfaction.

i bought couple of tropical fishes from there they are not good like most of my fishes died its look like they sell fishes not doing well please dont do like this i bought from another store now they doing well i dnt what wrong with their fishes its happen with me couple of times now

This is the best aquarium shop in town! The staff are friendly and very knowledgeable. I received great service and expert advice.

Pretty good selection. I really like fish people to be talkative and approachable, so shall see how we go. If a fish shop is standoffish or not engaging enough I usually don't go back. especially if juniors don't seem interested. 🤟

Had a really good experience today at nature aquariums. Was helped by the lovely Kath, I have been having issues with my beta tank and they helped answer many questions, and helped me pick out live plants for my tank. Highly recommend coming here for all your aquarium needs. I will definitely be back. Thanks guys!

They have a wide variety of aquatic plants and fish for freshwater and saltwater aquariums. They are very friendly and try their best to help in whatever way they can. They do get relatively busy and that leads to a number of small issues. I’ve purchased plants, fish, shrimp from there and have mostly had good experience, but there are a couple of times I open the bag to find a fish with a gill infection or noticeable patches indicative of disease. I highly recommend choosing your own livestock and inspecting as they are bagged; the sick/fatality rate of fish at this aquarium is significantly higher than for livestock purchased from other locations (particularly, in my experience, Coburg Aquarium). Again, the range of items and friendliness of staff is excellent- they just need to step up their game with the quality and maintenance of what they are selling.

Seems well stocked for most aquarium needs. Staff were friendly and helpful. Prices were very reasonable too.

Great for all your fishy needs.

I have purchased from them several times online. I have been happy with the service including their handling of two items returned under warranty. I did have to chase them up a little with the returns but nothing major. Overall I found the experience pleasant. Will definitely purchase through them in the future.

We've been to this store several times. We live on the other side of Melbourne so it's about an hour by car. Good range of fish & aquarium related products. Large store with 2 levels. Good tank displays. Service was OK. Overall a positive experience.

This aquarium is great in general. Good quality fish, plants and corals and relatively good prices. During covid they have also sent us videos of their corals so we could choose virtually as they are further than 5kms from us. The issue I have with this place is that they are always "busy" and don't have time to answer simple questions. The question we had today, we were told we need a "clicky thingy", without any further description, and that they have a container coming in on Monday and to call then to see if it has come in - but they've been waiting for it for months. Then the man walked off while my partner was still talking to him. A better description of the product would have been helpful, as we drove 40 minutes to get there and would have purchased the product elsewhere online if we knew what it was. A "clicky thingy" is not a description. I have called about another enquiry on weekends, weekdays and at all times of the day (morning, midday and afternoons) but they're always busy. The other issue is that "the person that would be able to answer your question isn't in today, and to come in or call tomorrow". In one instance I was told that "I've only just clocked on so I'm not sure if he's in today. Maybe call back tomorrow when we're less busy". I was more than happy to hold and wait for him to check if the person was in, but instead he told me to just send an email. During a previous visit, we picked out a beautiful large flat Rock for an aquascape. The man at the counter dropped the rock after we'd paid for it and it shattered to pieces! We obviously got a refund, but it took us half an hour to choose the perfect rock and there weren't any similar replacements. Today, while waiting at the counter for 10 minutes before being served, a couple walked in to test their water. The person they spoke to was rude, and told them that they are too busy to test water today and to come in during the week. The man said he works full time but all he received was shrugged shoulders. The woman suggested leaving the jar of water at the shop and if someone has some free time throughout the day they can test the water and they'll come back in in the afternoon for the results. He shrugged his shoulders and said (without even looking at them while he spoke) they could leave the jar but he can't promise the test will be done because they're too busy today. I almost told the man to give me the jar and I'll do the 5 minute water test for him myself and call him for his results. They left without leaving the jar of water, I hope they found an aquarium that would test their water for them. In conclusion, this is a great aquarium but they need better service. Their younger casual staff seem to be more friendly and give you the time of day but aren't as knowledgeable.

This must be the best aquarium supply store in Melbourne and the staff are so helpful. I also found the prices very competitive with what’s available online. Definitely recommend.

I tried making a purchase recently online and the vendor was unable to process it. They got in contact with me pretty quickly and organised a refund. Probably wont try ordering again with them, but was nice to have had the issue sorted out quickly.

Alex spent well over an hour with me and my 6 year old, answering all our questions and helping us choose the right tank upgrade and the best plants and fish for an other tank. She was patient and knowledgable and our whole experience was fantastic. The store has a huge range, and the fish all seem very healthy. It's been over a week since our tanks got redone, and both tanks are going really well and everyone is thriving. Very happy!

Visited new store. Very spacious. Was a bit messy, possibly still getting set up. Not much variety in store. Limited plants available and not healthy looking

Placed a click & collect order for a exo terra cabinet. Website was showing they had stock so was expecting to pick it up in 4 hours as their website says! A week went by and i had received no correspondence in regards to my order so I decided to finally give them a call. They then told me that they were out of stock and it was being sent by their supplier - Cool. A call or email to let me know would have been nice! Another week goes by and still no contact, no cabinet nothing. So i give them a call again. They now tell me that it’s lost in transit. Was told they will call supplier to chase up and return my call. Think i got a call back? Nope. I guess i have to do the follow up with these guys again! Over 2 weeks and still we’re nowhere. If i had known it was going to take over 2 weeks i would have purchased the cabinet elsewhere. Never again. Heard good things about this place but this whole ordeal has a sour taste. Will just stick with amazing amazon.

Looking like a great store. Cannot wait for it to be set out. I think a bit more time should have been taken to get everything up and running before opening to the public. Service was a bit lack luster, but assumed that they were very overwhelmed with getting things done. Fish appeared to be in good condition. Great variety of products. I look forward to seeing the store in the future once it has been set up fully.

Gigantic new showroom under fit out so lots more to come. This is possibly the biggest pet facility in Australia when complete! When complete it will rate as 5+ star. It could take 6 to 12 months to complete but owners are very, very experienced fish keepers, in fresh water and particularly in marine. Lots of living coral available for sale. At 2 weeks old there is limited signage at 190 Whitehorse Road. But signs have been ordered for delivery asap. A big plus is the store is set back from the road providing off street parking for about 20 cars 🚗. So look carefully for the store. The store carries a wide variety of food and chemicals plus aquariums and stands for sale. Looking forward to the complete set up as a super one stop shop. Recommended for a visit.

amazing

I took a younger family member here after Christmas who loves fishes and has a ton of aquariums. She was amazed by their selection, and when asked, the staff were very knowledgeable about what she should get! They are still moving in, but I reckon it will be amazing when it’s done

This is by far the best fish store i have ever been to. The best quality care for fish, no overstocking, good water quality, no fish crammed into small spaces. The friendly staff help so much and give excellent advice. A definite 5 stars although some things cost more than average and the refund policy is short.

Massive store, great range of products, fish and only getting better! Alen was really helpful and patient, knowledgeable staff and great advice givers.

I have shopped for aquarium supplies here for the past 2 years and have been very happy. They have a huge range of fish and plant species and a great selection of equipment. The staff are knowledgeable and recently Bailey was super friendly and happy to help me out with a piece of equipment experiencing a manufacturing fault. I highly recommend this place whether you are new to the hobby, or are an experienced aquarium keeper.