3/5 Hannah N. 1 year ago on Google
Overall,
we
really
like
Master
Lanzhou!
But,
I
just
had
a
pretty
disappointing
experience
for
dinner
tonight,
so
I’m
here
in
hope
of
creating
a
solution,
cos
we
intend
on
coming
back.
I
ordered
a
dry
noodle
dish,
and
for
the
first
time
selected
the
thinner
of
flat
noodle.
Normally,
I
order
thin,
so
perhaps
that
had
some
bearing
on
the
situation.
As
usual,
the
food
came
out
almost
as
soon
as
we
had
ordered:
fast,
fresh
and
hot.
Love
that!
I
spent
about
2
mins
helping
to
serve
some
food
to
my
18
month
old
son,
and
then
I
focused
my
attention
to
my
own
food
-
I
was
really
looking
forward
to
eating
it.
Sadly,
the
noodles
were
all
stuck
together
and
clumped
in
a
big
bundle.
I
tried
mixing,
in
vain,
and
eventually
asked
the
waitress
if
she
could
possibly
bring
me
a
fresh
plate,
because
who
wants
to
eat
a
noodle
cake?
She
took
the
plate
away,
then
a
few
minutes
later
another
waitress
came
back
and
essentially
told
me
that
they
weren’t
going
to
replace
my
noodles,
and
that
I
should
have
mixed
it
right
away.
She
gave
me
a
side
of
soup
to
add
moisture
to
the
noodles.
Okay,
so,
that
felt
really
stingy,
especially
when
I
didn’t
feel
like
it
was
actually
my
fault
that
the
noodles
had
clumped.
It
seems
pretty
poor
that
failing
to
mix
the
noodles
in
under
2
mins
of
receiving
them
should
result
in
sub-standard
and
significantly
reduced
eating
experience.
I
have
three
suggestions
for
the
management
about
how
to
address
this
problem
in
the
future:
1.
Rinse
the
noodles
before
serving
in
a
dry
noodle
dish
-
this
prevents
them
from
sticking,
and
if
you
dunk
them
in
boiling
water
again
it
will
warm
the
noodles
ready
to
eat.
2.
Mix
the
noodles
with
the
sauce
before
serving.
3.
Simply
communicate
with
the
patron
upon
delivering
to
the
table
that
the
dry
noodles
need
to
be
mixed
right
away.
These
are
simple,
low
cost
solutions
that
could
prevent
future
disappointments.
If
you
got
to
the
end
of
this
review,
please
still
go
to
Master
Lanzhou.
9/10
times
it
will
be
great.
If,
by
chance,
you
get
a
disappointing
meal,
just
don’t
expect
the
staff
to
be
generous
in
their
customer
service.