ThIt depends on who you get as a caseworker but they don't treat all clients the same. This kind of work means you should be unjudgemental and professional at all times. But sone of them are not. So glad i don't have to put up with them anymore.

Horrible service staff is incredibly rude they don’t care if you have Multiple Sclerosis, they will continue to stress you out and shout at you regardless of your condition being triggered by stress. No professionalism whatsoever receptionist laughing when I’m trying to express my serious opinion.. the whole place is a utter JOKE.

Poor service, my worker has not done one thing she has been supposed to and when they say they will call me back, it never happens...even the MANAGER didnt call back. Pathetic. Should be shut down. My worker should definitely get the sack as well as a new manager would definitely be an idea.

Only call you for crap low paying work, also told me to pay something and i would be reimbursed and i have been waiting for 3 weeks. Have followed it up every week and still not paid. Trying to live on the unemployment is hard, let alone paying for things out of my own pocket and to be waiting this long is not acceptable. I wont ever do that again.

Best service in the region. Amazing staff who really care and are so helpful. Thank you!!

You get out what you put in... Matchworks is there to help the journey towards suitable employment. The staff are friendly and supportive while offering a great all-round service. Just remember before you have a negative opinion about them, they are the best service in the area and region for great reason. You will get the best out them if you give your best in return.

These guys have been really helpful and supportive, and my experience with Matchworks St. Albans especially with Amanda has been one of caring with excellence. She not only helped me navigate employment but also understood my requirements and personal needs. I was shown how to value and develop my own skills and also how to use them to my own benefit. Amanda has been a great support in this area, even in difficult times. If you want to be supported for real, then make the most of this invaluable resource people!

friendly staff, they always responsive and take care of their customers. Best DES provider!

They are absolutely amazing, going above and beyond for their client’s. They are there every step of the way and ready and willing to provide any type of support needed .

I am very happy about service of Matchworks especialy DES St Albans. I had been received service from Vivian Dang and Hang Nguyen. They are very caring and supportive. Now I have Thao Pham is my ongoing support consultant. She is the best. She has been support me beyond and above. She treats me with full of respect. Without MATCHWORKS ST ALBANS, my live was miserable.

MatchWorks St Albans has been providing really supportive service to me. When my motivation to work was low, they encouraged me. They helped me to find job which suitable with my medical conditions. They changed my life. ❤ If anybody really wants to work. They will help you above and beyond. Highly recommended disability employment service of MatchWorks.

I've always found that MatchWorks have been patient and ready to listen to issues that I have and even provide assistance where needed

Only ever had good experiences with Matchworks St Albans, couldn't recommend this service enough, Hannah has been so supportive in my employment journey.

I am very happy with service of MatchWorks. Disability employment service of MatchWorks St is the best. They like my family . Thao / Van helped me a lot during my employment journey. Love their works

Would definitely recommend your friends and family to visit the St Albans match works. Staff on site are super helpful and supportive. Despite the many questions raised staff were still very insightful and patient I’ve left with a lot of confidence and motivation

They help alot and help me boost up in my life. Pointing me in the right direction. There are times where i feel very down and doubting myself alot. There this one worker name. (DANA) she had helped me so much and i cant thank her enough. I have only moved down to the west side for about 3/4 years i think and ask centrelink to transfer me to one of the job provider to help and support me. By far matchwork as boosted me up and help me get back to working. I have to much more to say, but not very well good these type of things. Better in talking face to face. 🤣 All i can say is thanks dana, thanks for everything - supporting me alot in work equipments, pointing me in the right directions and not to giveup, one point where my back was very saw and you help me with appointment at the physio. She payed and help me so much that i cannot afford. Thanks so much dana. Matchwork gives u a huge boost and get u on your feet. 😍

I have a great consultant name Fiona. All the staff are amazing and very helpful and supportive.

The staff are very friendly and it's always clean and tidy, and staff are always helpful towards your needs,and they are also involved in community events.

Everyone there was super helpful and understanding I am glad that i was able to go to this place since they where able to understand my goals and help me with things that i had issues with thank you so much.

Amazing place, with kind and attentive staff. Very understanding and respectful, I never feel judged when I come here. Incredibly helpful too, with care and thought put into my individual circumstances. Never had a better experience with a different jobactive provider!

Matchworks helps me find work , and helps with my support in many ways to find work. Dana has been a tremendous support to me she has supported me through a long list of hard times and it's because of her support and advice that I am now in active recovery from drugs and really has given me the strength to change my life around just, by Dana never giving up on me and always being there for me when nobody else was, also her kindness and kind words made me feel like I'm not worthless and she gave me the strength an advice to change my life around. Dana has made a number of positive impacts on my life but the example I'm using has helped my well-being I used to run and hide from phone calls important phone calls which used to give me a lot of anxiety Dana showed me and explained to me that answering the phone calls as they come thru answering them straight away and dealing with the matter sooner rather than later will take away some of my anxiety this didn't happen straight away only through Danas patients and understanding and her persistence with seeing the best in me. Finally I took on board her teachings and started to answer the phone to my matters and sort it out all my appointments and now my anxiety from that is gone Dana also setup psychologist appointments for me and this has been an instrumental part in my ongoing recovery which has made my life quality of life much better. I would say thank you from the bottom of my heart for being there with your support advice and teachings and beautiful kind words I'm totally grateful for all your help and owe you my life because you gave me the strength to change my life for the best. Sincerely Michael Armando Oliveira

So compassionate staff ,iam so greatful to Jenny who really helps me at this difficult time.Amazing team.