Terrible shopping experience at the moment. They have been renovating for two months, low or no stock levels in many items, and things are all over the place. Sill two months of rennos to go. Suggest going to Mitre 10 in Diamond Creek.

I never feel good about going here, the whole place is a headache . From the carpark arrangement to the uneducated workers. Its never simple at this place most of the staff are rude rich kids who don't want to be there. That's what you get when a shop hires literally anyone.

decent store, i know some of the staff personally , always up for a catch up chat with them as well as chat products with them, the staff generally are nice and friendly, parking is a bit of a mission , not a fan of the 2 building situation, might be easier to relocate into a better and bigger warehouse possibly ? stock is never what it says online , range is rather small compared to larger stores like thomastown and south morang, would recommend for the small trade or dyi jobs, larger jobs id recommend larger bunnings store as they have better ranges, or go to mitre 10 diamond creek as they're range might be average , but usually quality of stock is good , bunnings timber quality is usually below average, with framing timbers, being usually bowed , or twisted if not both at the same time, with the very rare straight timbers... eltham store lay out can be confusing especially with the 2 different building situation

Expert staff, good organise in the display. Usually, I find all that I need there, for painting, restoration wood, Matt for the floor, sterilisation products, masks, also i like that they have a booklet, to know everything about how to paint, and what you need.

Large Bunnings outlets are generally good Eltham Bunnings is a nightmare.With their trade department now over the road they could have and should use the former front delivery area to accommodate more customer parking .Why have someone at the front entrance greeting you and not doing much else.Service terrible and staff sometimes just rude.Some items not available as depicted on line heaps of items boxed damaged and some corridors not accessible .Staff spend alot of time just standing around .I have experienced all of this numerous times and not just a one off.Needs to make some major changes .

I had a problem with a purchased item and team member Tom provided an exemplary service. He helped me replace the item and also ended up putting the transaction through the register! Big up to five star Tom. Thank you.

Really poor shopping experience in recent months due to store refit (still ongoing). Staff seem stressed and disengaged. I've left every visit spending at least $30 less than usual due to lack of stock or unable to find anything.

Decent sized store (two sets of isles), so has a correspondingly decent range of products. The staff are always friendly and willing to help by actually taking you to the thing you are trying to find (rather than just pointing you in the general direction). Car park can be a bit frustrating. Small car park out the front, plenty underneath.

Worst Bunnings I’ve ever been to. A huge tree branch fell on my one week old ute, dented it and ruined the paint. This car park is beyond embarrassing. Some serious up keep and thinking from Bunnings needs to be made. I normally go to other Bunnings for the exact nightmares I had becoming a reality. I will talking to head office about the issue I’ve had. HEAD OFFICE, DO SOMETHING ABOUT YOUR HOPELESS CAR PARK & GET AN ARBORIST COMPANY IN TO CUT THE DEAD TREES & BRANCHES! If the huge tree branch which fell on my car had landed on myself or someone else, it’d turn into a huge media issue for Bunnings. Management, I hope you read this and take sensible proactive OH&S measures with this!!!

Great selection and welcoming staff! Yet, none of the staff seemed to be able to direct me to what I needed. I also had to help an old lady find an azalea in the nursery as the crew there had sent her in three different directions. Probably time for a new bunnings.

Very friendly staff. Clean and tidy. Quiet a big store, but not everything is always available.

Returned an item brand new un opened so I could upgrade to a more professional one at a much higher cost to myself the lady serving at returns was very rude behaviour was Inappropriate management should look closely at these issues

Asked a staff member where a product was - they spent 45 minutes jumping from staff to staff sending me to the wrong aisles in the store, kept saying they had stock but when we eventually found it on my 4-5th staff member they did not even have stock.... went to all things saftey wear up the road and they had it with excellent customer service.

Some of the staff give off unfriendly unwelcoming vibes , it's hard to get people to help you as some employees don't know their products. I only shop here as a last resort.

Large store with plenty of parking. Was my first visit so will get to know it better in time

Great range, friendly knowledgeable staff and clean store. Parking a little squishy though.

They were great at first, had what I needed, and held them for me. But then the server became rude when she didn't ask me if I had flybuys, so I returned what I just bought immediately after accidentally paying before realising myself. I had just heard the previous server asking the person before me and had the card ready, but when they don't ask and you're on 'auto pilot' and they say to pay, you just do. Server should have taken more responsibility and not been so rude when I took it upon myself to rectify the situation.

Love going to Bunnings Eltham and Doncaster on weekends. Always a hello when you walk in and they grab your sausage when you walk out. … l mean, l grab a sausage when I walk out!

One of the smaller Bunnings. Has a reasonable range, but check on line first before going. One of the bigger Bunnings may have what you’re looking for.

Totally disappointed in the Gerni 3300. Kept blowing out the hose fitting from behind the plastic green casing. The Manager tried flogging it off to ,too much water pressure. Twang, she hasn't got a clue. It was still leaking when the pressure was at a dribble. Obviously a part fault with the machine because it happened to two separate machines of the same model.

That was the worst Bunnings I’ve ever been to, untrained staff, I was looking for a vacuum cleaner which according to their website they were the closest store that had it in stock , I asked the staff they said we don’t have it and after half an hour I found it myself on the shelf, and they didn’t match their clearance prices to other Bunnings, I purchased an item in box hill store for $20 on clearance section and in Eltham they sell it for $45 on promotion after I showed my power pass and receipt they refused to match the price with them, two Bunnings same product different price wow

Hired the tile cutter from Eltham Bunnings. The rental went very smoothly and I returned the item ahead of time and placed it on the shelf to help out. I was given a verbal ok that the item was returned and nothing else to be done. However, I was kept on receiving messages on my phone that the item is overdue. Obviously, the person who gave the verbal ok, could not bother to process the paper work. It was only after two phone calls that I received the confirmation of the receipt of the item. Extremely stressful. I will never hire from Eltham branch as I have hired from Thomastown without any issues. Get your act together. This is not the way to treat Power pass holders or in general any customer.

The service we received from Gennaro was exceptional! When I walked up to the Collection Counter he was doing some Testing and Tagging, and when I asked him if this is the line to Collect the Mimosa Daybed he said unfortunately not but said he was able to help me anyway. Whilst in the midst of his own work, he was able to look up my order and then help me as soon as he finished up. He mentioned that the box was large and required two people to help. Without any hesitation we began to work together to get this box into my car as safely as possible for both of us. He brought me a trolley and helped me load it onto it, we then worked our way back to my car and we were able to get it in. Notably, another staff member noticed us trying to get the box into our car and also came to support. Honestly a huge shout out to Gennaro's and his kindness, professionalism and initiative with this request.

It is a good Bunnings, well stocked and clean. Took one star off due to the parking...it isn't super easy to navigate in a van, compared to the usual Bunnings carparks which are generous.

I had given them 5 stars but sadly I changed it to 1 star due to worst bunnings customer service today, in the paints section. Guy called Abdul was rude, unprofessional and very un-Eltham like. I hope Bunnings will take customer service seriously.

Handy store not full range but most things, unfortunately staff were most unhelpful, when dropping off chlorine containers if they are out of stock you would leave your empty containers and receive a card to use when chlorine back in stock. However they were quite rude and said “you have to just take them home and bring back again next time” which doesn’t make sense, if done do in a friendly way it would be not so bad

I live in Eltham and I use this Bunnings as a last resort and even then I’m disappointed….. hardly ever stocked and now Timber and concrete are across the road … so you buy Timber, then go over the road to purchase nails or screws,..Two separate transactions!! 🤷🏻‍♂️

How disappointing. 2 wks ago l had an incident at at Bunnings Eltham . The staff on the day were helpful.I sent emails with images as they requested. Did not hear from them . I called a week later and was told that I would get a call the next day . Still waiting!! Really poor from a multinational. This is not how you should treat loyal customers.

I was lost... I looked lost. I passed 7 staff, one was even restocking in the same isle and not one person asked if they could be of help. I walked to the information desk to get someone to help me. I was waiting 10 minutes to be served ( lady in front was exchanging and then another gentleman was before me. 2 other staff member cruied in and out of the info desk but none asked what we wanted. Customer service wasn't great. I left with no tile adhesive and no grout.

Smaller Bunnings than the one near Northland but they've had everything I've needed each time I've gone. Very friendly staff, if you go on a week day it's easier to ask questions, weekends are way too busy staff are running around trying to help as many people as they can.

The staff were friendly, and helpful. QR codes were everywhere at the front, so it was easy to check in and still have space between people. The sausage was good...its not what I was here for, but you can't just walk past that delicious smell, amiright?! Unfortunately the item we wanted said it was in stock online, but turned out to be a miscount and was not available. So I utilised my time buying plants instead.

The entire team I saw around the store didn't want to be there. I was lost and everyone avoided eye contact, no greeting on arrival, I caught up with one staff member and got the I can't be bothered level of response. All very strange for Bunnings, which normally have such happy, helpful and feelingly staff. I will avoid this store and travel a little further in future.

Smaller Bunnings but has recently been expanded so the range has improved. The staff are very helpful and even though it’s a small Bunnings it still carry’s a great and diverse range. Good outdoor plant area that is well looked after. Easy to park and quick to get into and out of easily.

5 stars to Tony in the heavy gardening section. Mature, well mannered and a delight to talk to. He actually approached me to offer assistance. Made my day.

Nicole was so lovely helping me upgrade my desk with a piece of melamine, and paint desk staff are super helpful and informative. Lost a star for the the blonde girl at the door Sunday afternoon, I asked her nicely if she could help me with my trolley as I was carrying a massive piece of wood and instead pointed at the trolley bay and said “it’s just there” without moving from the front. No idea why she was put at the front if she is just going to be rude.

Terrible bunnings. Layout unique to this store. Very confusing to park. Store had many sections closed off due to changing sections. Felt like an old BBC hardware store which had been poorly converted to a bunnings.

Nearly always get what you need at good prices. Don't like self serve checkout though. On busy days, queue lines on SS are long as some people struggle with this checkout. I go to information or electrical to get proper and faster service👍

This Bunnings is great! We were building a bed frame in the back of our car and the experts there helped reassure us and answered every question we had! They even gave us free cuts from the wood we got!

Helpful staff. Bought power pruners, was going to buy a battery, but staff showed that it is cheaper to buy a second tool that comes with power pack. Great service.

Thanks so much to Jemma in the paint shop who took her time to ensure that the paint we got was the perfect color. Great customer service that delivers amazing results - what more can you ask for

Pretty good little Bunnings site, not 5 stars since often understaffed (staff who are there are great though) and its also a small space so missing a few bits. The new timber space across the road may allow for a better range of stock though

Lots to offer and helpful staff who always have time to be helpful when asked. Note quite such a large range as some of the bigger stores.

We purchase a drill online, but after a few minutes, they cancelled my order. the money was taken out of the account but now they don’t want to pay me back the almost $400 that I paid! Their online system is horrible and a big failure compared to everything else out there and I will never use it again, worst online experience