Gillian's Jewellery image

Gillian's Jewellery

Jewelry store Jeweler Jewelry designer Jewelry repair service Jewelry buyer Watch repair service Jewelry appraiser

👍👍 Absolutely amazing customer service and lovely staff! My fiance got my engagement ring custom made with Gillian's Jewellery last year, and the ring was so beautiful! We came back to get our wedding bands here as they were very experienced and professional, and San was super helpful. We wanted the ba... People often mention ring, Gillian', recommend, jewellery, Jewellery, team, engagement, experience, perfect, service,


Address

Chase Shopping Centre, Shop 241A, Level 2 (Opposite Target, 270 Canterbury Rd, Forest Hill VIC 3131, Australia

Website

gilliansjewellery.com.au

Contact

+61 3 9877 6616

Rating on Google Maps

4.90 (144 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: ring (26) Gillian' (19) recommend (14) jewellery (13) Jewellery (12) team (12) engagement (11) experience (11) perfect (9) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jolene C. 4 years ago on Google
    Absolutely amazing customer service and lovely staff! My fiance got my engagement ring custom made with Gillian's Jewellery last year, and the ring was so beautiful! We came back to get our wedding bands here as they were very experienced and professional, and San was super helpful. We wanted the bands custom made but had no idea what we wanted, and San really took her time to patiently go through the styles and explain to us the pros and cons of each types of bands, and asked how we envisioned it. It turned out perfect and exactly how we wanted! Thank you so much San! Highly recommend!
    3 people found this review helpful 👍

  • 5/5 Michelle C. 4 months ago on Google
    I’m just sharing a lovely experience that I had visiting Gillians shop. I was greeted by the most lovely friendly staff who are so helpful and knowledgeable and I was so impressed by the wide range of jewellery so much to choose from!!! This has literally been a most wonderful jewellery buying experience I’ve ever had. I absolutely recommend 😊💕
    2 people found this review helpful 👍

  • 5/5 Rowena K. 1 year ago on Google
    I could not recommend Sang at Gillian's Jewellery more highly. I am not a 'jewellery person' so went in with very little idea other than wanting a piece made where I could incorporate some stones with sentimental value. Sang expertly guided me through the process. I found her to be to be highly professional, respectful and warm. She is a delight to work with; it felt like a true 'partnership' in creating a piece of jewellery that I am delighted with. Quality and care are evident in everything they do at this lovely store.
    1 person found this review helpful 👍

  • 5/5 Fiona W. 8 months ago on Google
    I don’t often do reviews but felt compelled too for Gillian’s. I have bought some beautiful jewellery there. The staff there go above and beyond in helping. They also have repaired some of my jewellery. They have also designed and made one of my necklaces as the original piece was outdated. So in short, I can highly recommend this store.
    1 person found this review helpful 👍

  • 5/5 brad h. 11 months ago on Google
    Thank you San for the wonderful customer service when redesigning my wifes engagement ring. The thought given to the design and time spent with us in confirming every minor detail was truly exceptional. My wife absolutely loves her new ring. I will definitely be recommending you to friends and family.
    1 person found this review helpful 👍

  • 5/5 Robin 1 year ago on Google
    I can’t thank San and her team enough for providing me with such a personal and thoughtful experience. I had been to a few different Jewellers and after meeting San it was clear that she genuinely wanted the best for me (even encouraged me to check out other stores!). I am eternally grateful for all the tips and advice on how to look after the ring and the design of the ring itself. San and her team collaborated with my ideas and also provided me with expert knowledge on what would be practical as well as a good Instagram pic! Her suggestions were always welcomed and helped me to find the perfect ring. I also appreciate San’s flexibility in working around my schedule and making sure I had everything go to plan. The day itself could not have gone any better … and she loved the ring!! I could not recommend Gillian’s Jewellery enough! You won’t be disappointed
    1 person found this review helpful 👍

  • 5/5 helen d. 1 year ago on Google
    I can’t thank San and her team enough for the excellent customer service and exquisite work that went into creating a pair of pearl earrings for me as well as converting a diamond bracelet into a pendant. I had envisaged the pendant somewhat differently but San explained why it wouldn’t work as I had imagined it. San however showed me what could be done and the outcome was magnificent! San and her team are always very polite and happy to help with anything from minor repairs to creating exquisite pieces. Gillian’s also has many different pieces of jewellery ready to purchase, ranging from modern to more traditional. I will definitely make Gillian’s my “go to” jewellers. Thank you San and team!
    1 person found this review helpful 👍

  • 5/5 Kate D. 1 year ago on Google
    I had such a wonderful experience with San in reworking my engagement ring. San helped me with the design of the ring and sketched the final result to ensure that I would be happy. I am so thrilled with the result and have had so many positive comments. I will be back again and I highly recommend Gillian’s Jewellery.
    1 person found this review helpful 👍

  • 5/5 Julie L. 1 year ago on Google
    My favourite jeweller of all time. Friendly and welcoming people who are ready to help with even small repairs and do not overcharge. I have been impressed with the quality of work done for me and highly recommend Gillian's to everyone. They also have beautiful jewellery and designs.
    1 person found this review helpful 👍

  • 5/5 Heather M. 1 year ago on Google
    Sam is a wonderful designer and it shows in her choice of fixtures and fittings in her shop as well as her wonderful jewellery designs. Sam re-designed several of my rings and created an beautiful heirloom for my daughter. The ring she made from my Grandmother’s brooch was so beautiful I couldn’t help but cry happy tears when I saw it. You can definitely put faith in San’s designs and will have something of beauty to last a lifetime and beyond.
    1 person found this review helpful 👍

  • 5/5 Sandra M. 1 year ago on Google
    It was 8 weeks ago I stumbled across Gillian's beautiful Jewellery. I popped into the shop and asked if they could set an Aquamarine stone that I'd purchased overseas and make it into a ring. It must have been my lucky day! Met San who is truly an artist she designed the most amazing piece in memory of my mother. The craftsmanship is exceptional it is a stunning piece which will become an heirloom in our family. I am extremely impressed and very, very happy...would definitely recommend San and her team......Many thanks Sandra M
    1 person found this review helpful 👍

  • 5/5 Olivia Rose E. 1 year ago on Google
    We were looking for a wedding band to match my engagement ring, as the initial jeweller retired. We had a meeting with San and her jeweller who knew exactly what we had in mind and how to match it to the first ring. They managed to give us exactly what we were looking for in just a few weeks. Very happy with the result and thank you to San and her team! An easy recommendation to any of our friends and family.
    1 person found this review helpful 👍

  • 5/5 Alison G. 2 years ago on Google
    My all time favourite jeweller! I can always find what I am looking for whether it be a special gift or a little something gorgeous. Wonderful friendly and helpful staff who know their stock and are always happy to help. Plus a real jeweller, the lovely San, in store who can help with anything from repairs to a perfect new design! Attached are two of my recent purchases but Gillians also stocks more traditional designs if that’s what you are looking for. Every piece is carefully selected by the jeweller to be of the highest quality and I always find something unique that you don’t see everywhere.
    1 person found this review helpful 👍

  • 5/5 Katy E. 1 year ago on Google
    Gillian''s made my engagement ring 14 years ago! I have since had the pleasure of San helping me create two rings out what I already owned. They turned out to be everything I wanted and more. I even teared up because she had made something beautiful out of a sad memory. The care, attention and sincerity shown by San is remarkable. I highly recommend her expertise and will certainly be back when I need something else. Thanks San! Take care.

  • 5/5 Amy L. 2 years ago on Google
    Needed my engagement ring resized and Gillian’s Jewellery came up in google and I saw the great reviews. San and the team were wonderful to deal with. Quick to respond. They were more than happy to help! Good pricing and my ring came back perfect. They also gave me advice on how to keep the ring perfect and safe. Highly recommend. Thank you! 😊

  • 5/5 Edward T. 2 years ago on Google
    I Went to Gillian’s Jewellery to design an engagement ring for my partner. I knew very little about the process and considerations of engagement rings but San was super helpful and sat down with me for over an hour to talk through the various options. We eventually landed on a design and the outcome was great, a perfect ring that my fiancé loves! A very quick turn around time to create the ring and after we were engaged San even made sure that the ring was the perfect size for my fiancés hand. Really appreciate San’s friendly service and professionalism. Highly recommend!

  • 5/5 Paige M. 2 years ago on Google
    San is wonderful, Gillian's jewelers turned my late mother's engagement ring into two seperate rings for myself and my sister for a wedding gift and they went above and beyond my highest expectations. San was updating me along the way of my rings being made from sketches to just a message to let me know the updates. I couldn't be happier with my experience and I will not be using any other jewler!!

  • 5/5 Tammy Y. 2 years ago on Google
    We are very happy, San could design was what we wanted. So professional and friendly. delivery was promt and great shop. Highly recommended

  • 5/5 Carly W. 2 years ago on Google
    San and her team are miraculous! After my original engagement ring (bought elsewhere) was damaged and unable to be repaired, San designed a new ring with a sapphire and all the details of the original. It’s like having an old friend with a facelift on my finger 🤩 I’m seriously impressed by how closely they were able to replicate the fine detail and the whole process as been a dream. Thanks San!

  • 5/5 Claire H. 1 year ago on Google
    Absolutely the best jeweller you will ever find. I have been going to Gillian's Jewellery for over 10 years and have had the best experience each and every time. San and all the staff are amazing and are incredibly friendly and will help you find the perfect piece of jewellery for any occasion you are looking for. I will go always go back to Gillian's Jewellery, as the quality of the jewellery and experience is unmatchable.

  • 5/5 Thomas M. 8 months ago on Google
    Thank you so much for our amazing wedding bands, you have the Midas Touch! I recommend San and the team at Gillian's Jewellery to anyone for a personalised and professional experience.

  • 5/5 Margaret M. 6 months ago on Google
    I have been a customer of Gillian's for many years. I highly recommend Gillian's for all your jewellery needs. No matter what you need, repair, advice, ready made, original designs and cleaning, San and the Gillian's team can help you. Check out Gillian's. Their work and customer service are always outstanding.

  • 5/5 Kurt M. 2 years ago on Google
    I approached Gillian’s today requesting an engagement ring resizing without any personal referrals with the Jeweller other than reading all of the positive testimonies and Google reviews. After a brief call over the phone we agreed to meet San in store. I was extremely impressed with San’s knowledge, and could tell she had a wealth of experience. She is so kind and trustworthy and instantly put our minds at ease - you are definitely in safe hands with San! Thank you again for providing such a quality and efficient service. We will be back again soon 😁

  • 5/5 D G. 3 months ago on Google New
    I recently had an exceptional experience with Gillian's Jewellery Store, and I am compelled to share my gratitude. Entrusting them with my late mother's rings for repair and restoration was a significant decision, and Gillian's team exceeded all expectations. Upon collecting the rings, I was utterly impressed with the outstanding craftsmanship. The meticulous work showcased not only skill but also a genuine respect for the sentimental value attached to these pieces. Gillian's not only met but surpassed my expectations, making a difficult process more manageable during a time of grief. I wholeheartedly recommend Gillian's for their exceptional service, craftsmanship, and compassionate approach, making them a standout choice for anyone seeking expert jewellery care.

  • 5/5 lara k. 2 years ago on Google
    My sister and I were looking for a necklace to give to our mum for her 60th birthday. We came to Gillian's Jewellery as our mum always goes to Gillian's for her jewellery. My sister and I were both so impressed with San's customer service. She generally showed interest in trying to help us find the perfect necklace for our mum. The experience was above and beyond. and the new shop in Forest Hill looks 👌. Thankyou so much San! Recommend Gillian's to everyone!


Call +61 3 9877 6616 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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