5/5 Deborah T. 1 year ago on Google
In
2020
I
was
looking
for
good
quality
cast
aluminum
patio
furniture
and
after
spending
a
lot
of
time
searching,
I
found
Meltoncraft's
Nassau
series
distributed
by
BBQs
and
Outdoor.
I
ordered
the
furniture
and
the
team
kept
me
updated
with
clear
information
about
the
lead
times
(given
the
scrambled
supply
chains
at
the
time)
and
when
it
arrived,
a
portion
of
the
coffee
table
was
unusable
due
to
a
defect.
I
took
a
photo
and
sent
this
to
BBQs
and
Outdoor,
and
they
promptly
replaced
the
bad
part
with
no
fuss
and
no
extra
cost
to
me.
Three
years
later,
this
furniture
still
looks
great
and
has
resisted
the
weather
very
well.
Late
last
year,
when
I
wanted
to
install
an
outdoor
sink
in
the
backyard,
I
went
immediately
to
BBQs
and
Outdoor
and
purchased
a
Napoleon
sink
module.
Again,
the
customer
service
was
very
good
-
there
was
a
glitch
because
the
credit
card
I
used
to
pay
the
deposit
got
cut
off
due
to
fraud,
and
this
led
to
needing
to
work
with
Courtney
on
a
solution,
but
Courtney
was
very
friendly
and
helpful,
and
this
did
not
impact
on
delivering
the
sink,
which
has
turned
out
to
be
perfect
for
what
I
need.
In
summary,
not
only
does
BBQ
and
Outdoor
sell
products
that
I
have
been
very
happy
with,
but
they
also
provide
well
above
average
customer
service
when
resolving
typical
retail
issues
that
are
not
their
fault.
For
this
reason,
BBQs
and
Outdoor
will
continue
to
be
my
first
choice
for
future
purchases
of
this
sort
of
product.