Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Most Revieweds in Dover


Address

1440 N Dupont Hwy, Dover, DE 19901, United States

Website

www.chick-fil-a.com

Contact

+1 302-554-1131

Price rating

$ $$$

Rating on Google Maps

4.60 (2.9K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (13) service (10) people (9) fries (9) Chick-fil- (9) sandwich (8) chicken (8) fast (8) location (8) busy (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Keyarah 10 months ago on Google
    I got home to eat my food and a live bug was crawling around in my sandwich. I am so disgusted, disappointed and going to bed hungry after purchasing a meal. I’m just happy that I opened the sandwich before eating or I would have eaten a bug.
    6 people found this review helpful 👍

  • 1/5 Michael S. 10 months ago on Google
    I used to work there and I still love the food and shakes. But i was fired because I made the people uncomfortable because I was talking and singing to myself. I am a high functioning autistic person and I use these things to keep me busy. And I also like to joke around just like my former co workers do. But all those things to me is about being myself and trying to fit in. In all honesty, I feel like they don't care that I was different. I feel that my termination was unfair because my actions are a part of my autism and my employers didn't tell the customers about it and didn't seem to care either. But there are people that I still like there, honestly. I'm not perfect and I make mistakes, but I don't mean to make people uncomfortable. I felt betrayed. Despite what I went through with them, I can't believe it happened. I felt set up when I didn't know I caused so much discomfort.
    5 people found this review helpful 👍

  • 1/5 H H. 1 year ago on Google
    They are the worst! I came in on Saturday and ordered a milkshake chocolate and they didn’t put ANY chocolate and it was a hair in the milkshake! The manager Ron and the heavy set fat one Marissa were so rude and gave me a hard time and my refund is still not showing up. Do not eat here! I called cares number but Mary has yet to respond. This not your typical Chick fil a. Do not eat here!
    3 people found this review helpful 👍

  • 1/5 Glory C. 1 year ago on Google
    Theeeee worst experience! I ordered a number 1 with medium fries and got precisely 5 fries and the chicken was not crispy at all but extra dry and extremely overcooked. I will not be returning here! I just hope I won’t get sick in Jesus Name. The devil is a liar
    3 people found this review helpful 👍

  • 1/5 Logan M. 1 year ago on Google
    If I could give them zero stars I would. I stood there for fifteen minutes while managers sat there talking ignoring myself along with three other guests. There were multiple people that walked passed me without even a greeting! That entire shift should be terminated especially the managers! I'm sorry but you are in the customer service and food industry. If you cannot even greet your guests because your side conversations are much more appealing than you most definitely are in the wrong business. I have never felt so uncomfortable at a fast food place until this morning. Absolutely disgraceful.
    3 people found this review helpful 👍

  • 1/5 Darold H. 9 months ago on Google
    I have eaten at chick-fil-a a lot when living in NJ. One of the first times I came to this location for whatever reason the woman at the counter wouldn’t acknowledge me. Everyone else white around me got top notch service though. Obvious I wasn’t deserving of the same friendly chick-fil-a service everyone else was receiving.
    2 people found this review helpful 👍

  • 2/5 Mr. 1. 1 year ago on Google
    The peach milkshake was great, but my sandwich, first look at the receipt it say no pickles now look at the picture, it got PICKLES ON IT, second I order extra cheese look at the receipt they got that right but look at the picture they put it on and it DID NOT MELT , EITHER SLICE WAS MELTED , YOU KNOW WHY ,WAIT FOR IT BECAUSE NUMBER THREE THE CHICKEN WAS COLD when do you go get a sandwich and you can open it up a about three minutes later and you can hold the cheese. PICTURE DON'T LIE , I was in Dover Delaware and I was thinking about this meal all day and I get DISAPPOINTED THANKS Chick fila , I even reported and still haven't got a call back day 4 now
    2 people found this review helpful 👍

  • 5/5 Barb Hauck-Mah (. 7 months ago on Google
    Enjoyed the chicken nuggets with ChickfilA sauce, waffle fries and a delicious peach shake for lunch. Their driveup was a marvel! An employee greets and takes the order. Another employee delivers the order almost as soon as you pull up.
    1 person found this review helpful 👍

  • 5/5 Lori O. 7 months ago on Google
    Jordan and Austin were awesome at inside checkout. They kept people moving efficiently, even though the restaurant was incredibly busy. Austin offered everyone a smile, and they both presented themselves with courtesy and respect. Thank you Chick-fil-A for obviously investing in these young people and offering customers excellent service.
    1 person found this review helpful 👍

  • 4/5 hamilton b. 5 months ago on Google
    Chick-fil-A, so far I have not been disappointed. You pretty much know what to expect when you order. I did see the new pimento cheese sandwich, I tried it, I'll stick with the original and the spicy. Nice to see you trying new things, this one was a miss for me.
    1 person found this review helpful 👍

  • 5/5 Amanda G. 5 months ago on Google
    The staff was excellent, it was very busy however we didn't wait long for our food which came exactly how we ordered it and they continued to serve us while we sat down and ate unlike all the other fast food places.
    1 person found this review helpful 👍

  • 5/5 Matt S. 7 months ago on Google
    Stopped for a quick bite. Parking lot outside was confusing but finally figured out the maze. Food was very good. Tender chicken not dried out. Staff was cleaning the dining room constantly. Very good atmosphere
    1 person found this review helpful 👍

  • 1/5 JasMarie B. 4 months ago on Google
    Some light skin girl with curly hair last night was working the drive thru and had a really bad attitude. We gave her the entire order and she was so in a rush to get to the next car she yelled “is that all or what”. She read the order back and was missing the stuff we wanted. She was so busy giving me attitude that she didn’t get the order right. I hate ppl 🤣… just nasty and mean for what?
    1 person found this review helpful 👍

  • 1/5 C W S. 8 months ago on Google
    I placed a mobile order this morningñfor 4 chicken mini biscuits and it looked and tasted like they reheated leftovers. I am so very disappointed in this location. I think I will stick to the l Camden location.

  • 5/5 Jason C. 1 year ago on Google
    Very slow line but that's expected.. it was rainy and people are dumb. 5 stars bc once you've been to 1.. you've been to all of them.. same food every location. Always had good experiences but this was my first time at this location. Friendly people at the window.

  • 5/5 Barbara H. 9 months ago on Google
    I love Chick-fil-A. It is always cooked perfect, staff always pleasant, and the service is always so fast and to achieve that they protect their employees in every way they can from the weather. Great job by management!!

  • 5/5 Jonathan B. 8 months ago on Google
    You know you already love Chick-fil-A. Just stop here and get your fix! Service is fantastic as always, the parking lot is slightly less confusing than some, and it's super clean. There is no play place if you're looking for that for little kids though.

  • 2/5 izabella r. 9 months ago on Google
    The decorations they have up are cute and staff inside is nice. However, the last four times I’ve visited the drive thru I’ve waited over fifteen minutes to receive my food. Aside from that, when I do eventually receive my food it’s either wrong or cold. Even mobile orders that I’ve submitted through the app come to us wrong. I get being understaffed however this is just ridiculous. Being right off of the highway you’d think they’d be as efficient as the Camden store is.

  • 4/5 Ally S. 1 year ago on Google
    Overall a pretty good place. Typically the drive thru is fairly busy but moves at a reasonable pace (I have better luck getting in the right lane especially during breakfast). Consistent food quality. The only thing I've noticed recently is that some of the employees aren't as friendly as previous and they have been forgetting sauces or putting in the wrong sauce.

  • 4/5 Island Gurl D. 8 months ago on Google
    Always great service at this location, they are super busy, lines are long. Staff is friendly and accommodating. I received more cash back than I was supposed to receive, I returned the cash to the cashier.

  • 2/5 Mello T. 1 year ago on Google
    Yall are too expensive to be skimping on the sauces. Why ask how many we want and then give us half? You never put pickles on my sandwich even though you charge me for them. And I pay for EXTRA.

  • 2/5 S 1 year ago on Google
    The short and stout white girl with the glasses taking my order at the drive thru was very rude… She needs more training or to leave, don’t take your anger out on customers. The 2 stars is because the other staff working were very pleasant. The fries were cold as well and they tasted like cardboard. This is why I rarely go to Chick fil a.

  • 3/5 Marie J. 1 year ago on Google
    I just left the chick-fil-a in Dover on Dupont Highway. I ordered 4 chicken strip meal. I got home a went to warm up my strips in the air Fryer and the chicken strips were a little bit bigger than nuggets. Out of pocket. Normally if they are that small, other chick-fil-a stored give you a couple extra. Not this one. Real crazy. I gave it 3 stars because I like chick-fil-a in general, but really though?

  • 3/5 Melly C. 1 year ago on Google
    Always a fast drive thru experience. Food isn't that great tho. Nothing to the fault of the workers. Just not my favorite place to eat. They are also anti LGBT so I prefer not to support them. Their sauces are the best though.

  • 5/5 Edward W. 1 year ago on Google
    The food is always good . The people who work there are great . Always polite and friendly. Just wish more businesses could be like this establishment. They appreciate each and every customer. 5 stars isn't enough. 10 stars plus for sure 😊

  • 5/5 Sharon K. 1 year ago on Google
    Chick-fil-A is always a winner in my book. This location is crazy busy, but let’s be honest, which one isn’t? They get your order together quickly and even with a large order it’s all of the right stuff. I haven’t gotten anything bad from here. I visit about once a week and enjoy how pleasant the employees are. The chicken and waffle fries are always fresh and hot, the sweet tea is delicious and the milkshakes are probably the best I’ve ever had. Check this place out for good and tasty fast food, just not on Sunday, they’re closed.

  • 1/5 Young P. 1 year ago on Google
    I ordered a frosted lemonade and it came dirty and very watery. I didn’t even taste it but threw it out. Also the fries were super nasty and the chicken had no flavor!

  • 5/5 Spencer1316 1 year ago on Google
    Food was great. Got a deluxe sandwich with fries and frosted coffee. The coffee was awesome and with a little added chick-fil-a sauce and everything was awesome. Everyone's food came out quickly and correctly. Staff was friendly and helpful. I would definitely come back!

  • 5/5 Cher I. 1 year ago on Google
    They are Top Notch. Hands down, The Best, fast food restaurant going. You never wait in line for long, they have a great system.

  • 3/5 Loren F. 2 years ago on Google
    My order was not ready when it was supposed to be than I was given the food without the drinks. The person who went back to get the drinks was preparing my drinks incorrectly. What is the point of placing an order if you are going to give me whatever you want me to have. Chik-fil-a is falling off. They will be like McDonald's before too long at this rate.

  • 1/5 Erika D. 1 year ago on Google
    Worst Chick-fil-A ever. I live in Dover and have given them time after time to live up to the Chick-fil-A brand. But they never have. My most recent visit I got an old spicy deluxe sandwich. With wilted lettuce and tomato on it. Also ordered a large cherry coke but was given a really flat regular coke (discussing). They don't take their time in making sure thing are right like other Chick-fil-As do. Definitely won't come back, I'll just drive to Camden.

  • 3/5 Michael S. 2 years ago on Google
    I understand that the fries sink in the packaging because I use to work at a Chick-fil-A but I paid for a large meal and got a maybe a medium amount of fries. Food is always nice and hot but this was disappointing.

  • 5/5 Charlie W. 2 years ago on Google
    Never a bad experience. They always go above what's expected and are always very polite. You know what you're getting find wise, it's that extra level of customer service that brings you back and what sets them apart. They actually seem like they want to help you as opposed to other places that make you feel like a burden.

  • 5/5 Theresia S. 2 years ago on Google
    Always fast service. The transitions in the way the serve hasn't taken away from service! This location has adjusted well and always friendly! Order is always good or fixed fast! thank you all for your jobs well done!!

  • 5/5 Francis T. 2 years ago on Google
    The service was great as usual, and their drive in process is the best I ever seen. It's no wonder their food is the best, especially the mac and cheese! It's like Grandma is in the kitchen making it. Always worth the visit and worth the short wait!!


Call +1 302-554-1131 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

Trends



Last updated:

Similar Restaurants nearby

Last updated:
()